ITunes and QuickTime won't work.

My PC is on Windows 7 and will not run Apple software.
When I try to open QuickTime I get these error messages...
This is becoming very anoying and I can't figure out how to fix it.

That's consistent with some program (other than QuickTime itself) stashing old QuickTime componentry down in your system files.
So we'll go looking for the older QuickTime componentry in the most common locations for it to be stashed.
First we'll need to change some view settings.
In your Start menu, open Computer.
In your Organise menu, select Folder Options.
In the View tab, make sure that "Show hidden files and folders" is selected, and Hide extensions for known file types is unchecked.
Click OK.
Now in Computer, open your C:\ drive (or whichever drive you have your operating system installed on).
Open the "Windows" folder.
If you have a 32-bit version of Windows, open the "System32" folder.
If you have a 64-bit version of Windows, open the "SysWOW64" folder.
What files and folders can you see in there with QuickTime in the title? (In a standard installation of Quicktime you should be seeing precisely two files ... QuickTime.qts and QuickTimeVR.qtx ... and no QuickTime folders whatsoever.)

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Are you sure it was error 0604 since I never heard of that error, it does not appear in the list of errors in the following and a search of Apple's support site gets no hits. However, error 1604 is list and users have reported that error number. If 1604 is the error number the following tell yu wnat to do when you click on that error number:
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ITunes and Quicktime don't work on Windows 7 64-bit

iTunes and Quicktime don't work on Windows 7 64-bit. I tried to uninstall and install the package according to Apple support article (http://support.apple.com/kb/HT1923) but still the same problem. I even tried to stop the Bonjour, it didn't help either. When I try to run either iTunes or Quicktime I get a Windows error message "iTunes has stopped working", with details like this:
Problem signature:
Problem Event Name:          BEX
Application Name:          iTunes.exe
Application Version:          10.3.1.55
Application Timestamp:          4deec351
Fault Module Name:          StackHash_0a9e
Fault Module Version:          0.0.0.0
Fault Module Timestamp:          00000000
Exception Offset:          00000000
Exception Code:          c0000005
Exception Data:          00000008
OS Version:          6.1.7601.2.1.0.768.3
Locale ID:          1033
Any suggestions?
Thanks.
Sergio

Taken as a whole, the symptoms suggest that another application (other than QuickTime itself) has stashed old QuickTime componentry in your system files.
So just in case we'll go looking for older QuickTime componentry in the most common locations for it to be stashed.
First we'll need to change some view settings.
In your Start menu, open Computer.
In your Organise menu, select Folder Options.
In the View tab, make sure that "Show hidden files and folders" is selected, and Hide extensions for known file types is unchecked.
Click OK.
Now in Computer, open your C:\ drive (or whichever drive you have your operating system installed on).
Open the "Windows" folder.
Open the "SysWOW64" folder.
What files and folders can you see in there with QuickTime in the title? (In a standard installation of Quicktime you should be seeing precisely two files... QuickTime.qts and QuickTimeVR.qtx ... and no QuickTime folders whatsoever.)

ITunes and QuickTime will not work..Yeah, another one

Despite my best efforts to try to solve my problem on my own and not both you kind people, I've been working on and off at trying to get my iTunes working, with no positive results at all. It's honestly been so long, I don't recall what might have sparked the issues, but every time I try to open iTunes or QuickTime they will begin to open but fail, bringing up the common windows error message:
iTunes has encountered a problem and needs to close. We are sorry for the inconvenience.
QuickTime Player has encountered a problem and needs to close. We are sorry for the inconvenience.
So far, I have totally deleted both iTunes and QuickTime twice from my computer- first just through Add/Remove Programs pathways, then more in depth with Registry Crawler to try to remove any traces of the programs- all before re-installing the two programs. Both times have failed, still leaving me unable to open either program, so I've broken down and come here- hoping to find anyone willing to lend a hand to help fix this issue so that I can finally listen to my music the way I used to.

Perfect information, thanks.
That combination is almost always caused by some application stashing old QuickTime componentry down in your system files. (Codec packs and video converters are the usual suspects, although some Games might do it too.)
Let's go looking for the old stuff.
1. Open My Computer from the desktop or Start menu.
2. In the Tools menu, click Folder Options.
3. Click the View tab.
4. In the "Advanced settings" pane under "Hidden files and folders" make sure that the "Show hidden files and folders" option is selected, and the "Hide extensions for known file types" option is unchecked.
5. Click OK.
Now in My Computer, open your C drive.
Open the "Windows" folder.
Open the "system32" folder.
What files and/or folders can you see in there with QuickTime in the file/folder name? (In a standard installation of QuickTime, you should see precisely two files ... QuickTime.qts and QuickTimeVR.qtx ... and no QuickTime folders whatsoever.)

Itunes and Quicktime won't open.

I recently had a problem with Itunes, which deleted anything new I purchased or downloaded. I found out that if I rebuilt the library the problem could be solved, but I didn't want to risk losing any data so I didn't do it. I figured I'd wait for an update that would fix it and a couple days later I downloaded Itunes 7.3.1. The download did not go smoothly at all. During the course of it: it had to stop downloading and download both Itunes and Quicktime seperatly and it kept saying that my Quicktime was not up to date (something it's been saying for the last couple months). I've tried fixing that before, but when I do it prevents me from going into Itunes.
Now after downloading 7.3.1 neither one of the programs will open. Itunes says, "Itunes cannot run because it has detected a problem with your audio configuration." and Quicktime says, "Runtime Error! ... This application has requested the Runtime to terminate it in an unusual way."
I'm starting to get really annoyed with Itunes, for the last couple months it's had nothing but problems. Can someone please help me.
Windows XP

Hi Clyde33.
Itunes says, "Itunes cannot run because it has detected a problem with your audio configuration."
Have a look at this article in the Apple Knowledge Base.
Quicktime says, "Runtime Error! ... This application has requested the Runtime to terminate it in an unusual way."
Check out b noir's response in this thread .

ITunes and QuickTime won't start

Hi!
The problem is that I've installed iTunes, everything went fine, but when I'm trying to start it with iTunes.exe, it won't start.
I can see iTunes.exe in the task manager, for about 5 seconds, and then it disappears.
The same happens with QuickTime player(I don't really care about QuickTime but I thought it can help solving the problem).
I know there is a lot of topics about this on the internet, and yes I've googled it, but nothing solved my problem.
I tried a lot of things already:
* start iTunes.exe with administrator rights
* start iTunes.exe with XP and Vista compatibility modes
* reinstall iTunes with XP and Vista compatibility modes
* uninstall iTunes (and any other apple software), clean any leftover iTunes registry entry, and then reinstall everything again
* boot my windows 7 in safe boot mode, and try to start iTunes.exe
* turn off bonjour service then restart computer and try to start iTunes
* create a new user account, login and try to start iTunes
Nothing helped on Windows 7 32bit, though I have a Windows XP installed as a Virtualbox guest(the host OS is linux), and there is everything works fine, but I would like to use Windows 7.
I had the same problem with the previous version of iTunes. Now I'm trying to install the latest iTunes downloaded from the Apple's site.
I would really appreciate any suggestions!
Regards,
Ferenc Nagy
p.s.: Sorry for my english, I hope you can understand me!

Many thanks. Yes, let's first try uninstalling the ACE pack and seeing if iTunes will launch now.
If iTunes doesn't launch, the pack may have left behind old QuickTime version 6.x componentry in unorthodox locations in your Windows 7 system files. So we'll go looking for that.
First we'll adjust some view settings on the PC.
1. From the Start menu, click Computer.
2. In the Organize menu, click Folder and Search Options.
3. Click the View tab.
4. In the "Advanced settings" pane under "Hidden files and folders" make sure that the "Show hidden files and folders" option is selected, and the "Hide extensions for known file types" option is unchecked.
5. Click OK.
Now, in Computer, open your C drive (or whichever drive your operating system is installed on).
Open the "Windows" folder.
Open the "System32" folder.
What files or folders can you see in there with QuickTime in the file or folder name? (In a standard installation of QuickTime, you should see precisely two files ... QuickTime.qts and QuickTimeVR.qtx ... and no QuickTime folders whatsoever.)

ITunes and Quicktime won't install on my computer

Hello,
I just downgraded to Window Vista SP2 from Windows 8.1 and now i cant install iTunes or QuickTime. Everything i tried wont work, i tried installing it both, serpate, older verisons of iTunes, following the support context on Apple, cleaning my computer.
Heres what the error stats:
QuickTime: Verify that the file exists and you can access it
iTunes: Errors occurred during installation your system has not been modified
I don't know what to do.

Hi there Aideed,
I would recommend taking a look at the troubleshooting steps found in the article below.
Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/ht1926
-Griff W.

ITunes and Quicktime won't run

I had itunes and QT working fine when I bought my Ipod. I bought my son a Nano and that is when everything went bad. I have tried everything the apple website has to offer. I am at the point where I was able to download and install the latest version of itunes and QT from the Apple website. I installed each separately. They seemed to install fine. When I click on either of them they open for a second and then close with no error message. I am using Windows XP Home. I have an old version of Norton 2002 on the computer that is no longer operable. I tried unistalling it, and that disables by ISP login. Needless to say I have issues. Can anyone help, because Apple and Microsoft sure won't. Thanks,

hi dukefafl!
hmmm. if both itunes and QT are failing to open when you try to launch them (with no error messages whatsoever), the first thing i worry about is infestation of the PC by Qoologic adware. (usually with that, people will see a brief "flash" of an itunes license screen when they try to open itunes ... but the symptom isn't universal.)
the free trial version of Ewido has been been cleaning that up for most people:
ewido anti-malware download
if no joy with that, we'll try checking through a few of the rarer causes of the "error message free" launch failures. (Your Norton is unlikely to be the culprit in this case ... the error message free launch failure associated with that typically only hits people with NIS 2005.)
love, b

Itunes and Quicktime won't start, error

my itunes/Quicktime suddenly failed to open. I get a message saying iTunes needs to close. This happened after it would not close by itself one time. I've tried to remove programs from my pc then readd them but the same error keeps happening. Can anyone help me?

hi Double_Duce!
Message: Quicktime failed to initialize: error #63441
"Please make sure Quicktime is properly installed in this computer."
After clicking OK... the IntallDriver Module shutdown...
Then Quicktime Error: 1606 - "Could not access network location QTComponents/. {retry} / {cancel}
hmmmm. it's actually a bit unusual (in my experience) to see both of those error messages together like that. (the 1603 at the end of the chain is just sort of a "by-blow" of the previous problems, and if we fix those the 1603 should go away of its own accord.)
let's first try doing something that has worked in the past with both of those initial error messages.
first, download and install a copy of the Windows Installer CleanUp utility (we will be using it later on):
Description of the Windows Installer CleanUp Utility
then we'll try to uninstall any existing QT on your PC. use the QT portion of the complete uninstall instructions given here:
Troubleshooting iTunes, iPod Software, and QuickTime installation on Windows
... if you run into trouble on the uninstall, use the Windows Installer CleanUp utility to remove any existing QuickTime installation registry entries, and then use the uninstall instructions as a guide to a manual QT uninstall.
but even if you don't run into trouble, run the utility anyway afterwards just to make sure we've cleaned out any leftover registry entries.
once the QT has been scraped out, we'll try the careful standalone QT 7.0.3 install again.
does it go through okay this time? or do you get another error message?
love, b

Downloaded newest Itunes and now won't work.

I'm using Windows 8.1. I opened itunes today and it prompted me to download the newest version. Unfortunately, it now won't work. It just keeps closing.

Hello bucktick1,
Thanks for using Apple Support Communities.
The following support article has troubleshooting steps for you to go through in order to resolve this issue of your iTunes not opening:
iTunes for Windows doesn't open after upgrading in Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/TS2363
Take care,
Alex H.

Itunes and Quicktime Won't Install

OK, so about a week ago I get a message saying the new version of Itunes is available to I go to install it. I left it going and returned to my laptop to find it had done it. I click on itunes and it says "initialising itunes" but that's it, the programme wouldn't actually open. I reinstall it and half way through I get an error message saying "verify you have acccess to that directory" and the installation cancels. I did a disk check of my C drive which unearthed nothing but STILL the problem persists and I am unable to do anything on itunes or with my Ipod Touch. I am on Windows Vista, anyone know how to fix this as it is driving me nuts!

Interesting ... if it's citing multiple different directories, we might be having some generalised permissions trouble. But it could also still be a damaged file or files.
Let's see if we can get an install to go through if we convince the installer to ignore the folder containing that file.
In Computer, open your C drive.
Open the "Program Files" folder.
Open the "QuickTime" folder.
Rename the "PropertyPanels" folder PropertypanelsOLD.
Try another install ... does it go through properly this time, or does it complain about a different file and directory this time?

Itunes and quicktime do not work

When i open itunes, there is a message saying that error has occured, and itunes must be closed, but no error number has shown. When I visit website with quicktime, a message says that an error ocurred inside a plugin inside the page. I did an update quite a long time ago, but since then both software can't work again. I've tried to shut down the antivirus system(NOD32), installing and uninstalling many times.
Windows XP

I cant access the link!
Ooops. Sorry about that.
Let's try some copy and paste work then.
Let's first try swapping out your QuickTime.
head into your Add/Remove programs. uninstall QuickTime.
Next, we’ll manually remove any leftover program files and folders.
1. On the Start menu, click My Computer (or double-click My Computer on the Desktop).
2. In My Computer, open Local Disk.
3. Open Program Files.
4. Right-click on the QuickTime folder and click Delete from the shortcut menu.
5. Navigate to C:\Windows\system32\.
6. Remove the files QuickTime.qts and QuicktimeVR.qtx.
7. Restart your computer.
next, we'll get a fresh copy of QuickTime into your PC by doing a repair install of itunes.
switch off antivirus and antispyware applications prior to the repair install.
go into Add/Remove and select itunes. click "Change" and then click "Repair".
if the repair install goes through okay, restart the PC and try launching itunes again. does it launch properly now?

Itunes and Quicktime are not working

On my computer, when you click on quicktime it shows the hourglass then goes away and nothing happens. When you click on itunes it sends an error message. I was looking through some of the old solutions that have been given and there were some similar to my case. One was the exact but I have no idea what an codec is. Can someone help?
Dell XPS 200 Windows XP

I was looking through some of the old solutions that have been given and there were some similar to my case. One was the exact but I have no idea what an codec is.
this wikipedia article might be of some assistance:
Apple Website
http://en.wikipedia.org/wiki/Codec
have you ever installed an ACE or K-Lite Mega Codec Pack, or a copy of QT Alternative, or a copy of Storm Codec on the PC?
also head into your Control panel and try launching your QuickTime control panel. does it open properly, or do you get an error message? if you get an error message, what does it say? include error message numbers if you're getting any.

ITunes and Quicktime won't start up.

I've tried installing and re-installing iTunes about three times now, and each time it'll seem to have installed successfully, but whenever I try to tell the program to start up, it just literally does nothing. I tried to uninstall Quicktime it starts the uninstall, then comes up with an error saying "Fatal error during" with no other text. I click Ok, the window closes and the uninstall is cancelled, with nothing being changed. please help

*Replying to eddy*
An exception occurred while trying to run “C:\WINDOWS\system32\shell32.dll,Control_RunDLL“C:\WINDOWS\system32\QuickTime.c pl”,QuickTime
Perfect! Thank you eddy.
Okay, we're not just dealing with a broken QuickTime here. Some other application (of the same general type that I asked about earlier, or possibly a game) has installed older versions of QuickTime program files in your \system32\ folder. That's what is causing the QuickTime (and iTunes) launch problems, and it's also interfering with your QuickTime uninstalls (producing that fatal error message). So we're going to have to clean that stuff out as well (or else your QuickTime and iTunes are still not going to launch, even after we've fixed your QuickTime).
Preliminaries
Download and save a fresh copy of the QuickTimeInstaller.exe (QuickTime installer file) to your hard drive. (Don't try to run the install on line, and don't start the install just yet.) Get the QuickTime installer that doesn't mention iTunes:
http://www.apple.com/quicktime/download/
*Uninstall and clearing program files and folders phase*
Download and install the Windows Installer CleanUp utility from Microsoft:
http://support.microsoft.com/kb/290301
Now run the utility ("Start > All Programs > Windows Install CleanUp"). In the list of programs that appears in CleanUp, select any QuickTime entries, and click "Remove". Quit out of CleanUp.
Now we'll clear away the leftover QuickTime program files and folders.
Open My Computer. Go "Tools > Folder Options" and click the "View" tab. Make sure that "Show hidden files and folders" is selected and that "Hide extensions for known filetypes" is unchecked. Okay out of the Tab.
Now open "Local Disk (C:)" or whichever drive your Program files are installed on.
Open the "Program Files" folder.
Right-click on the QuickTime folder and select "Delete".
Go back into My Computer and open your C drive.
Open the "Windows" folder.
Open the "system32" folder.
Look for any files or folders with Quicktime in the file name. Delete any such files/folders that you find. (Can't tell you precisely what to look for, because what QuickTime componentry gets dumped in there depends on which program did the dumping.)
Now empty your recycle bin and restart the PC.
*Reinstall phase*
Don't open any other applications after the restart. Now start the reinstall by doubleclicking the QuickTimeInstaller.exe file you downloaded earlier.
Does that install go through okay? If so, do QuickTime and iTunes start launching again?

ITunes and QuickTime won't work.

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