ITunes and Updater Being Rubbish

I had all of the iPod stuff wokring perfectly for a while until we had to reset the computer to a time when I didn't have my iPod. I then had a load of trouble reinstalling iTunes but finally it works.
However, it now refuses to recognise the iPod again. This had happened when I first got it and all I had to do was turn off the Fast Switch User thing.
I've reset my iPod, I've turned the Switch User thing on then off again, can't remember what else.
The computer definitely recognises the iPod itself because it makes a noise when I plug it in and it's listed as an iPod in the Device Manager or whatever it's called.
I know I probably have to RESTORE the iPod but when I go on to the Updater the buttons (both Update and Restore) are 'unclickable'.
Any suggestions?

Hey Alice...
I`m having the exact same problems. However my iPod refuses to work since I got it last friday!!
Perhaps it could help you to reinstall the latest Updater. Anyway it had not worked for me since the current state of "Unclickability" remains the same; plus it states that there`s been a mistake within the iPod service.
You might also want to try this Alice
http://docs.info.apple.com/article.html?artnum=61711
Good Luck
Art

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