ITunes can't back up my 3Gs.  Says "iTunes could not backup the iPhone "iPhone" because the backup was corrupt or not compatible with the iPhone".

iTunes can't back up my 3Gs.  Says "iTunes could not backup the iPhone "iPhone" because the backup was corrupt or not compatible with the iPhone."  What do I do?

Hi, kgarrison3. 
Thank you for visiting Apple Support Communities.  
I understand that you are experiencing and issue backing up your device.  Here are the best steps to go through when running into issues such as this.  
iOS: If you can't back up or restore from a backup in iTunes
http://support.apple.com/kb/ts2529
Cheers, 
Jason H.

Similar Messages

  • HT201269 I backed up my 3GS using iTunes. I then restored the file to my new 4GS. Then I synced the apps onto the 4GS. Then I downloaded 2 custom ringtones, and attempted to sync them onto the 4GS, but it says "This Library is already synced with another

    I backed up my 3GS using iTunes. I then restored the file to my new 4GS. Then I synced the apps onto the 4GS. Then I downloaded 2 custom ringtones, and attempted to sync them onto the 4GS, but it says "This Library is already synced with another phone, and if you try to sync, you will lose all of the information on the iPhone." I am a Windows user. This Sync process is VERY confusing.

    How can I possibly get these two new ringtones onto the iPhone without wiping out everything else on the phone? This Sync process is nuts.
    I have Backed Up the phone twice. Why would iTunes try to wipe out the phone?

  • HT1766 What do I do when I can't back up my ipod touch because it says backup was corrupt or not compatible?

    I'm trying to back up my daughter's ipod touch 4th generation so I can transfer her contents/music to her new ipod touch.  But when I go to File-Devices-Back up it says "it can't be backed up because the backup was corrupt or not compatible with the ipod"  Any suggestions on what to do?  I don't want her to loose her contents. Thanks!

    Delete the existing backup file. Go to iTunes>Preferences>Devices and select the backup and click on delete. The backup the iPod again.  It does not effect the iPod.
    iOS: Troubleshooting backup issues in iTunes

  • I have the current version of itunes, but when I go to update my ipod, I am getting an error message that says that it could not back up because the backup was corrupt or not compatible with the iPod.  This is the first time trying to backup.

    I have the current version of itunes, but when I go to update my ipod, I am getting an error message that says that it could not back up because the backup was corrupt or not compatible with the iPod.  This is the first time trying to backup the iPod. I have authorized my computer.  Still no luck.

    Go to iTunes>Preferences>Devices and select the iPod backjp and click on delete and try again.
    Also
    - Reboot the computer
    - Try another cable
    - Try another USB port

  • How can I update my iphone 4 and sync on itunes? All I get is :Could not back up the iphone because the back up is corrupt or not compatible with the iphone. -

    Trying to update my iphone to v.5.1.1 however it downloads the version but just at the end of updating my phone I get the message: iTunes could not back up the iphone as the back up was corrupt or not compatible.
    How can I fix this?
    Thanks

    The backup and restore from the iCloud was a little unnerving since the restore erased all information from the iPod.  The iCloud backup and restore took a long time, but worked.  I was very grateful.
    Trying again to backup to iTunes locally proved to be the same challenging problem.  The same backup to corrupt file was the message.  The status bar showing backup seemed to move faster to start, but then slowed to a creep toward the end before the error. 
    When trying to restore a backup in iTunes, the "Restore" button is grayed out since it is looking for a local copy.  Any restore would need to be from the iCloud which already worked but isn't the final solution.
    Your suggestions were good, I am just in the same boat.  Any thoughts about doing the following?
    1) creating a cloud backup
    2) resetting the iPod to factory defaults
    3) removing all traces of iTunes from my computer and
    4) installing iTunes and setting up iPod from scratch.
    This is the next thing on my list.

  • HT201269 itunes can't back up the iphone because an error occurred

    itunes can't back up the iphone because an error occurred????????? HOW CAN I FIX THIS THANKS

    Well I think most people here are having a power issue and NOT a software App problem. I was suffering the same problem and after exhausting every possible conflict tisuue I went and read the specifications on USB ports from V2 to V3  So I suspect it's because slowly Apple has increased the demands on you USB power port and therefore the extra "amp" draw is causing the Apple error message.
    If you're using an older Mac or PC with USB 2.0 you are probalby having the your iPhone drop out when ask to back up. So here's the solution upgrade your system with  a USB card, or buy an old fashion "Y" splitter that take 2 USB ports and merges them into one. This was used many years back when Hard Drives were USB powered but one port wasn't enough. So they gave you these "Y" cables that did the job.
    Now Apple does STINK for not being more forthright with this informaton letting many suffer this problem. I love my iPhone 5 but it'll probably be my last Apple product. I just don't understand why you're asked to pay so much more and little things like this get buried and kept from it's users.
    So that's what fixed mine... I hope it helps you all.

  • TS4036 My iPhone has just been replaced and I am trying to restore from iCloud but its saying no backups are compatible with the version of IOS 6.0.1. My back iOS are IOS 6.1. Can you update the phone first then restore?

    My iPhone has just been replaced and I am trying to restore from iCloud but its saying no backups are compatible with the version of IOS 6.0.1. My back iOS are IOS 6.1. Can you update the phone first then restore?

    Welcome to the Apple Community.
    Yes, update first, Settings > General > Software Update.
    Then navigate to Settings > General > Reset > Erase all contents and settings on the device you want to restore.
    When this completes and the Set-Up Assistant starts, choose "Restore from iCloud Backup" and enter your iCloud account and password. You will see the three most recent backups for each of the devices on which you enabled Backup. Choose which backup to restore from.

  • I'm unable to backup my iphone. It is saying 'iTunes could not backup because the backup was corrupt or not compatible with the i Phone.' i deleted my previous back up but it still isn't helping. Any suggestions ?

    I'm unable to backup my iphone. It is saying 'iTunes could not backup because the backup was corrupt or not compatible with the i Phone.' i deleted my previous back up but it still isn't helping. Any suggestions ?

    Mac:  ~/Library/Application Support/MobileSync/Backup/
    Windows XP:  \Documents and Settings\(username)\Application Data\Apple Computer\MobileSync\Backup\
    Note: To quickly access the Application Data folder, click Start, and choose Run. Type %appdata% and click OK.
    Windows Vista and Windows 7:  \Users\(username)\AppData\Roaming\Apple Computer\MobileSync\Backup\
    Note: To quickly access the AppData folder, click Start. In the search bar, type %appdata% and press the Return key.
    Delete the entire Backup folder if there is anything at all in it.

  • Why does iTunes not back up my iPhone, it says it is corrupt or not compatible with the iphone

    iTunes could not back up the iPhone. the backup was corrupt or not compatible with the iPone.
    Delete the backup for this iPhone, then try again.
    my latest back up 11.23.11.
    I restored this iPhone4 on that date, but still I have the problem?

    Same thing happened to me. !!00 photo of my daughter and me (plus alot of other video/photo from the past 3 yrs. Not happy with Apple at all right now

  • HT201210 I have a message saying "iTunes could not back up the "Owner's iPhone" because the backup was corrupt or not compatible with the iPhone. Delete the backup for this iPhone, then try again. My question is, how do i locate and delete the backup in q

    While trying to update my iPhone 4s I received this "iTunes could not backup the i Phone "Owner's iPhone" because the backup was corrupt or not compatible with the iPhone. Delete the backup for this iPhone, then try again. I have a PC and cannot find the backup in question to delete. Any ideas?

    Here are location of your Backup folder(s):
    Win7 - C:\Users\<username>\AppData\Roaming\Apple Computer\Mobile Sync\Backup
    Vista - C:\Users\<username>\AppData\Roaming\Mobile Sync\Backup
    Winxp- C:\Documents and Settings\<username>\Application Data\Apple Computer\Mobile Sync\Backup

  • HT1766 Error message: "iTunes could not back up the iPhone because the backup was corrupt or not compatible with the iPhone.  Delete the backup for this iPhone, then try again." But how do I delete the backup?

    Error message when attempting to backup up iPhone4S to Mac says "iTunes could not back up the iphone because the backup was corrupt or not compatible with the iPhone.  Delete the backup for this iPhone, then try again." But how do I delete the backup? Can't find answer to that anywhere.

    We had this problem after upgrading to iOS 8.       The iPhone 5 would not backup either to the cloud or to the computer.   Backup always ended with an error message.
    Long story short, with the help of iFunBox ( which I used to make manual backups of some important iPhone data files ), I discovered two games that
    would crash iFunBox.      They were not important games for us, so I didn't try to isolate the offending data files.     And I deleted the two games from the iPhone.
    Apparently these two games conflicted with iOS 8 just as they did with iFunBox.      The next backup without those games was then successful.
    I backed up to both the Mac and the cloud.
    Hope this helps.

  • I deleted the backup on itunes, synced again and got the error message: itunes could not back up the iphone because the backup was corrupt or not compatible with the iphone

    I am using iphone 3GS, after syncing for few times and got the errors. I deleted the backup from Edit-> Preferences-> Devices. Then I synced again,  there was an error message: itunes could not back up the iphone because the backup was corrupt or not compatible with the iphone. What can I do? I have no backup anymore on ituens.

    babesharon
    I closed iTunes & manually deleted the file which was still stored locally even though it didn't display in Preferences.  I have vista so I went to
    C:\Users\{user name}\AppData\Roaming\Apple Computer\MobileSync and deleted everything in the Backup folder (though I left the folder as is).  If you have a different OS search the apple website for the backup location.
    I reopened iTunes & Synced with out a problem.  I also got the update to install.
    Good luck.

  • Trying to back up iCloud from a lost iPhone 5 to a new one but Choose backup option says "No iCloud backups are compatible with the version of iOS (7.1) on this iPhone" previous phone was at version 8.1.3

    I recently lost my iPhone 5 and purchased a refurbished one on line, I'm trying to backup by iCloud to the new phone but when I get to the "Choose backup" screen I'm told "No iCloud backups are compatible with the version (7.1) on this iPhone". My previous iPhone had up to version 8.1.3. Now I'm stuck in the backup screen and can't get back to settings.  How can I finish the backup and how do I get out of backup mode to possibly update to the version I need?

    Hi AppleRobertion,
    What you are going to need to do here is update your iPhone's version of the operating system to a version at least as new as the one on your backup - iOS 8.1.3. To do this, follow the directions in this article -
    If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support
    Specifically -
    Make sure that you have iTunes 12 or later on your computer.
    Put your device in recovery mode.
    When you get the option to restore or update, select Update. This will reinstall iOS without erasing your data.
    Once the update is complete you should be able to restore from your backup.
    Thanks for using Apple Support Communities.
    Sincerely,
    Brett L 

  • TS3694 I tried updating my iPod, and ever since it has not worked at all. If I hold in the lock & home button, it will tell me to plug it into iTunes. Once I do that, it says it will restore but every time, restoring it fails. My iPod is not working at al

    I tried updating my iPod, and ever since it has not worked at all. If I hold in the lock & home button, it will tell me to plug it into iTunes. Once I do that, it says it will restore but every time, restoring it fails. My iPod is not working at all, and I really have no idea what to do. It is just a black screen, and occasionally the white apple will appear as if it were turning on, but it won't turn on. I just need some suggestions on what to do!

    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar

  • Unable to sync or backup my iPad2 with the new iTunes. I keep getting the error ""iTunes could not back up the iPad because the backup was corrupt or not compatible with the iPad.". I've deleted all the old backups but still get this.

    I'm totally frustrated by iTunes and don't know how to solve my problem. Like a lot of people on here I'm not able to sync or back up my iPad2 with my iTunes (version 10.4.1.10). I'm running Win 7 Ultimate 64 bit. My iTunes worked just fine until the 10.4.xx updates came out and since June I've not been able to back up or sync the iPad2.
    When I connect and try to sync I get the error message, “iTunes could not back up the iPad because the backup was corrupt or not compatible with the iPad.”
    I've deleted all the old backups so there are none on my system. I've deleted iTunes and re-installed the 64bit version several times but it has not made any difference. I've read and followed several suggestions on these boards about how to remove and reinstall everything but none have worked yet. I'm stumped here.

    I had the exact same thing with my shuffle - same error message saying that it was corrupt so I restored it (wiping everything in the process) and the same message came up as soon as it reloaded. Thank god I didn't try it with my iPod or iPhone first. So many issues with this new version of iTunes!!!!!!!!

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