Itunes cannot connect to the internet......Internet connection is fine HELP

Microsoft Windows Vista Home Premium Edition (Build 6000)
Dell Inc. Dell DM061
iTunes 8.2.0.23
QuickTime 7.6.2
FairPlay 1.4.10
iPod Updater Library 8.1d19
CD Driver 2.1.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.5.1.3
Apple Mobile Device Driver 1.43.0.0
Bonjour 1.0.6.2 (118.5)
iTunes Serial Number D4A73B037C8E0DFA
Current user is not an administrator.
The current local date and time is 2009-06-18 15:31:58.
iTunes is not running in safe mode.
Video Display Information
NVIDIA, NVIDIA GeForce 9400 GT
Intel Corporation, Intel(R) G965 Express Chipset Family
Intel Corporation, Intel(R) G965 Express Chipset Family
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {604C8D02-C6B9-4C74-9FF8-43710C226615}
Description: Intel(R) 82562V 10/100 Network Connection
IP Address: 192.168.1.108
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Thu Jun 18 15:11:29 2009
Lease Expires: Fri Jun 19 15:11:29 2009
DNS Servers: 167.206.254.1
167.206.254.1
167.206.254.2
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection timed out.
Last successful store access was 2009-06-11 09:39:31.

Your Winsock providers appear to be OK.
Can you try these entries in command prompt (Run as Administrator for Win7/Vista) one at a time?
ipconfig /release
then
ipconfig /renew
restart computer
ipconfig /flushdns
totally shut down computer then restart.
netsh winsock reset all
restart computer
Now test your iTunes again. If that does not work, uninstall your Antivirus program and test again.

Similar Messages

  • I tried to update my iPod and now it's saying that iTunes cannot connect the iPod. What should I do?

    I updated my iTunes and then went to update my iPod to the newer 4.2 version that it kept asking me to and now it says that iTunes cannot connect the iPod. My iPod is now unusbale because the screen on the iPod itself shows that i need to connect it to iTunes, but when I do, there's an error message that pops up telling me that iTunes cannot connect it. Help!! How do I fix this?!

    See:
    iOS: Device not recognized in iTunes for Windows
    I would start with
    Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
    or
    Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
    Run this to help if it identifies the cause
    iTunes for Windows: Device Sync Tests
      Have you tried on another computer to help determine if you have a computer or iPod problem

  • HT3204 my itunes cannot connect to the internet

    my itunes cannot connect to the internet

    I don't use windows, don't you have a help folder...go there, enter firewall, look for how to disable...you can try to update with just your ant-virus disabled, but if your firewall is still active it most likely won't work.

  • HT201209 I keep getting a 3212 error; iTunes cannot connect to the iTunes store, howver i have internet connection.  How can i fix this problem?

    I keep getting a 3212 error; iTunes cannot connect to the iTunes store, however i have internet connection.  How can i fix this problem?

    Hello achaie,
    We've an article which details troubleshooting steps that can help get iTunes reconnected to the iTunes Store.
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    Cheers,
    Allen

  • I get " itunes cannot connect to the itunes store. the network connection has timed out" im connected to the internet no doubt. whats up?

    i get " itunes cannot connect to the itunes store. the network connection has timed out" im connected to the internet no doubt. whats up?

    Try temporarily disabling your firewall and see if you are then able to access the iTunes store.

  • ITunes cannot connect to Internet and iPad backup takes Forever

    Hi, I have a workstation, high end Windows 7, PC, everything works perfect except the iTunes.. here's my story:
    iTunes cannot connect to internet, nor can iTunes Store. I tried "Run Diagnostics" from Help menu, it showed "internet connection verified" green light BUT "Secure link to iTunes Store Failed" Red Light.
    Then I thought, lets check other Apple App, Safari.. which couldn't load google for a long time and didn't even show any error, anyway, so I quit and uninstalled it.
    I connected iPad for backup, it started all fine. At "Step 2 of 7" backing up, the loading/copying bar came half way up and stayed there for more than 20 hours. So, I quit that too. (Maybe, this is a different problem or connected, im not sure.)
    I also checked the setting in Norton Firewall and made sure iTunes was allowed full access. Internet is working perfect in all the other applications, even "Apple Software Update" is working fine, checking for updates and everything. I have latest version of iTunes by the way.
    THEN, I uninstalled everything Apple, left no trace of Apple in Program Files, and reinstalled iTunes. STILL SAME PROBLEM!!! Can anybody help? What could've happened, 'coz it used to work just fine before.
    Thanks Guys!

    start itunes.
    update podcasts - no response.
    click on store - no response.
    use diagnostics for connectivity - no response.
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  • I cannot update ios as it says itunes cannot connect to internet, but it is

    Hi everybody, please help me. I've been trying to update my ipad for ages. When i click update it says itunes cannot connect to internet, but it is and it works for iphone and ipod, it's just the ipad. tried with security settings as well, but it doesn't work. did the connectivity test and it says itunes cannot connect to internet...it is connected

    If you have an iPad 1, the max iOS is 5.1.1. For newer iPads, the current iOS is 6.1.3. The Settings>General>Software Update only appears if you have iOS 5.0 or higher currently installed.
    iOS 5: Updating your device to iOS 5 or Later
    http://support.apple.com/kb/HT4972
    How to install iOS 6
    http://www.macworld.com/article/2010061/hands-on-with-ios-6-installation.html
    iOS: How to update your iPhone, iPad, or iPod touch
    http://support.apple.com/kb/HT4623
    If you are currently running an iOS lower than 5.0, connect the iPad to the computer, open iTunes. Then select the iPad under the Devices heading on the left, click on the Summary tab and then click on Check for Update.
    Tip - If connected to your computer, you may need to disable your firewall and anitvirus software temporarily.  Then download and install the iOS update. Be sure and backup your iPad before the iOS update. After you update an iPad (except iPad 1) to iOS 6.x, the next update can be installed via wifi (i.e., not connected to your computer).
    Tip 2 - If you're updating via wifi, place your iPad close to your router to preclude getting a corrupted download.
     Cheers, Tom

  • TS1398 my ipad is connected to my wi-fi but the app store and itunes store never  open, the internet nev    er works and it is always  loading. i dont understand as it is a brand new ipad.

    my ipad is connected to my wifi but the app store and itunes store never open, the internet never works and it is always loading but never working. I dont understand why as my computer works for my wifi and my brand new ipad should too.

    Some things to try first:
    1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
    2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
    3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
    4. Go into your router security settings and change from WEP to WPA with AES.
    5.  Renew IP Address: (especially if you are droping internet connection)
        •    Launch Settings app
        •    Tap on Wi-Fi
        •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
        •    In the window that opens, tap on the Renew Lease button
    ~~~~~~~~~~~~~~~~~~~~~~~~~
    iOS 6 Wifi Problems/Fixes
    How To: Workaround iPad Wi-Fi Issues
    http://www.theipadfan.com/workaround-ipad-wifi-issues/
    Another Fix For iOS 6 WiFi Problems
    http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
    Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
    Fix For iOS 6 WiFi Problems?
    http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
    Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
    http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
    How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
    http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
    iOS 6 iPad 3 wi-fi "connection fix" for netgear router
    http://www.youtube.com/watch?v=XsWS4ha-dn0
    Apple's iOS 6 Wi-Fi problems
    http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
    ~~~~~~~~~~~~~~~~~~~~~~~
    How to Fix a Poor Wi-Fi Signal on Your iPad
    http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
    iOS Troubleshooting Wi-Fi networks and connections  http://support.apple.com/kb/TS1398
    iPad: Issues connecting to Wi-Fi networks  http://support.apple.com/kb/ts3304
    WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
    How to Fix: My iPad Won't Connect to WiFi
    http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
    iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
    iOS: Recommended settings for Wi-Fi routers and access points  http://support.apple.com/kb/HT4199
    How to Quickly Fix iPad 3 Wi-Fi Reception Problems
    http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
    iPad Wi-Fi Problems: Comprehensive List of Fixes
    http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
    Connect iPad to Wi-Fi (with troubleshooting info)
    http://thehowto.wikidot.com/wifi-connect-ipad
    Fix iPad Wifi Connection and Signal Issues  http://www.youtube.com/watch?v=uwWtIG5jUxE
    Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
    How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
    Unable to Connect After iOS Update - saw this solution on another post.
    https://discussions.apple.com/thread/4010130
    Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
    ~~~~~~~~~~~~~~~
    If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
     Cheers, Tom

  • After connecting to the WLAN I cannot go to the internet

    Help pls
    After connecting to the WLAN I cannot go to the internet. Why???

    What is the model no of the router..?
    Who is your ISP..?
    Are you trying to configure the router using computer to get internet..?

  • I installed the latest version of iTunes on my Windows XP.  I can launch it but it won't connect to the store because it says I don't have a network connection but I do because I'm on the internet right now!  Help!

    I installed the latest version of iTunes on my Windows XP.  I can launch it but it won't connect to the store because it says I don't have a network connection but I do because I'm on the internet right now!  Help!

    The requirement shoul be on the box the iphone came in.  they are also on the website
    Syncing with iTunes on a Mac or PC requires:
    Mac: OS X v10.6.8 or later
    PC: Windows 7; Windows Vista; or Windows XP Home or Professional with Service Pack 3 or later
    iTunes 10.7 or later (free download from www.itunes.com/download)"

  • I have tried everything and I still get the message "iTunes cannot connect to update server."

    I have configured the LAN settings,
    I have used the Command Prompt
    I have updated iTunes to the most recent update available.
    I still get the message "iTunes cannot connect to the update server."
    I know it's not my internet connection..
    I can't think of anything else to try.
    I just want to update my iPod to ios 5 D:

    Have you looked here:
    iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
    Try changing the DSN servers to Google's servers. For how:
    Public DNS — Google Developers

  • How do i fix my ipod if the computer says itunes cannot connecet to the ipod with out entering your password?but i turn on my ipod and it says disabled connect to itunes?

    how do i fix my ipod if the computer says itunes cannot connecet to the ipod with out entering your password?but i turn on my ipod and it says disabled connect to itunes?

    See Here  >  http://support.apple.com/kb/HT1808
    You may need to try this More than Once...

  • I have the new ipad and inserted  a new tata docomo sim , it shows network but is not able to connect to the internet,,, can any1 plzz help me out

    i have the new ipad and inserted  a new tata docomo sim in it, it shows network but is not able to connect to the internet,,, can any1 plzz help me out

    Let's start with the most obvious? Have you paid for service? If yes, thry THIS.

  • TS4062 Ever since I uploaded the new itunes version, I've been getting this message when I plug in my ipod.  "itunes cannot connect to this iphone. An unknown error occured 0XE80000065."  Does anyone have a solution.

    This is the error I get.  I did not find this on the itunes webpage...
    "itunes cannot connect to this iphone. An unknown error occured 0XE80000065."  Does anyone have a solution.  I am not connecting an iPhone, but an iPod.  I cannot therefore sync my iPod to my iTunes.

    Hi prolough,
    Here is a link that should help:
    http://support.apple.com/kb/TS3221
    Cheers,
    GB

  • Ipad is disabled connect to itunes but i connected it and there was a popup saying itunes cannot connect to ipad because it is locked with a passcode. You mus enter the passcode on the ipad before it can be used with itunes. but i couldnt enter my passwor

    my ipad is disabled and it said ipad is disabled connect to itunes but i connected it and was restoreing it and then there was a popup and it said itunes cannot connect to ipad because it is locked with a passcode. and you must enter the passcode on the ipad before it can be used with itunes. But i couldnt even write the passcode on my ipad cause it was disabled. What should i do now????

    Follow the instructions on this page to reset your iPad : http://support.apple.com/kb/HT1212
    Note: If iTunes asks you to enter the passcode, try another computer that you have synced with. Otherwise, go to "If you have never synced your device with iTunes, or you do not have access to a computer" section below.
    If you have never synced your device with iTunes, or you do not have access to a computer
    If you see one of following alerts, you need to erase the device:
    "iTunes could not connect to the [device] because it is locked with a passcode. You must enter your passcode on the [device] before it can be used with iTunes."
    "You haven't chosen to have [device] trust this computer"
    If you have Find My iPhone enabled, you can use Remote Wipe to erase the contents of your device. If you have been using iCloud to back up, you may be able to restore the most recent backup to reset the passcode after the device has been erased.
    Alternatively, place the device in recovery mode and restore it to erase the device:
    Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
    Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to shut down.
    While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
    Continue holding the Home button until you see the Connect to iTunes screen.
    iTunes will alert you that it has detected a device in recovery mode. Click OK, and then restore the device.

  • My ipod is in recovery mode and my itunes cannot connect to the server what do i do?

    my ipod is in recovery mode and my itunes cannot connect to the server what do i do?

    Update Server
    Try:
    - Powering off and then back on your router.
    - iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
    - Change the DNS to either Google's or Open DNS servers
    Public DNS — Google Developers
    OpenDNS IP Addresses
    - Try on another computer/network
    - Wait if it is an Apple problem

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