ITunes cannot find the "My music" folder

Whenever I try to open iTunes, it fails to open and instead I get an error message saying "The folder "iTunes" cannot be found or created, and is required. The default location for this folder is inside the "My Music" folder".
Last time I used iTunes I had moved my My Music folder to my external hard drive, I even told iTunes in the settings the new location. It worked for a while (it's not my main music player, I only use it to synch my iPod) but now I get this annoying error message.
I can't even get into iTunes to change the settings and tell it where the music now is, because it won't open and I have tried uninstalling it, deleting all the folders and reinstalling it more times than I care to count. The only thing slightly different to normal is that My Music folder is actually called "<Windows Logon name>'s Music", which could be confusing the poor program.
Could anyone help please?

This is normally a registry issue, the location of My Music is not correctly set, see this Apple article:
http://docs.info.apple.com/article.html?artnum=302398
If you have a prexisting iTunes installation with library, you may be able to work round this but starting iTunes with the shift key held down. When asked to choose a library, navigate to the iTunes folder and choose iTunes Library.itl. This doesn't fix the basic registry problem though.

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