Itunes cannot restore ipod

my itunes cannot restore my ipod it appears and windows detect my ipod the problem is when i try to format it, says insert disk in drive E: and i try to format it using itunes a message appear itunes cannot restore ipod a internal error ocured pls any suggestion's about this **** problem pls suggestion's!

You could try restoring it your self by doing this:
-put the hold button on then off
-Hold the menu and centre button together for over 6 seconds
-When the apple logo appears you put it on the computer to charge it
I hope it helps

Similar Messages

ITunes cannot restore iPod in recovery mode.

I connect the iPod, and iTunes recognizes instantly, and tells me that it has detected the iPod in recovery mode etc. Then I click Restore and it normally extracts restoring software, and then a window appears that it cannot sync.
http://www.geocities.com/jjcalzada2009/Picture2.jpg

open iTunes
-plug the iPod into the computer
-hold both sleep/wake and home button until iPod restarts.
-let go of of the sleep/wake button when you see Apple logo.
-continue to hold home button until iTunes pops up with recovery mode
-click yes, and your iPod will be restored to its factory settings.

I tried to restore my 120 gb iPod and got an error 1413 message - "cannot restore iPod". I started to reset turning the hold switch on and off and now my iPod seems to be permanently locked.

I tried to restore my 120 gb iPod and got an error 1413 message - "cannot restore iPod". I started to reset turning the hold switch on and off and now my iPod seems to be permanently locked. I had been having trouble syncing music, When I tried to sync, iTunes said it didn't recognize my iPod, even though I was on the iPod page in iTunes which showed the model number and the serial number of my iPod

I am having essentialy the same problem, but my iPod came from a PC and is now on a PC. The person who gave me the iPod didn't give me the wall adapter piece, so I bought a "Griffin" brand that was said to be compatible with this model. When I first plugged it into the wall, the Apple appeared with a bar underneath as though it was loading the new software. When the bar got to the end, the "plug into the wall" icon reappeared, but when I plug it in to the wall now, that icon is the only thing that shows, even after resetting and trying to run diagnostics.
When I doc the iPod on a charger I have or plug the USB into my computer and "reset" it, a battery with a charge icon appears, but there is no "motion" in the icon so it doesn't appear to be charging. The screen eventually goes back to the apple then to the "plug it into the wall" icon. HELP!!! Is is possible the wall adapters isn't the right one? Should I be charging through a firewire cable instead (which I also don't have...)?
Message was edited by: shenards
Message was edited by: shenards

IPad1 stuck in recovery mode with and ITunes cannot restore with an error code of 11?

I tried to update to IOS 4.3.4 today but now my iPad1 stuck in recovery mode with and ITunes cannot restore with an error code of 11?
(With the old discussion groups it was easy to see where other people had similar problems, these new groups seems clunky in comparison)

OK, fixed it by using SHIFT+RESTORE to load the iPad1,1_4.3.4_8K2_Restore.ipsw file in directly from the
C:\Documents and Settings\<user name>\Application Data\Apple Computer\iTunes\iPad Software Updates
folder.
No idea why the upgrade to 4.3.3 failed in the first place and no idea why iTunes was not clever enough to just do it by itself when it detected that there was a problem in the first place.

HELP! itunes cannot detect ipod shuffle

My itunes cannot detect ipod shuffle after connected to the device.
The ipod shuffle is newly brought.
I cant even set up and try to open it!

Hello Sunmera,
Congratulations on your new iPod shuffle! I would be concerned too if my iPod shuffle was not appearing in iTunes. I found an article with steps you can take to resolve this issue:
iPod not appearing in iTunes
http://support.apple.com/kb/ts3716
Thank you for using Apple Support Communities.
Best,
Sheila M.

IPod Classic 80gb - "iTunes cannot recognize iPod at this time"

Hi,
Having trauled the Internet this evening, it appears i'm not the only person having this problem. This afternoon I updated my iPod and downloaded the latest software update. Since then, my iPod has not worked, it wont switch on, it wont reset and when I connect it to my laptop, iTunes displays the "iTunes cannot recognize iPod at this time". Does anyone have any suggestions?
I have tried downloading version 1.03 and putting that in the Apple software updates folder, as suggested in another thread on here but that does not work. I have tried to reset it whilst plugged into my in car charger, this doesnt seem to work either. As this seems to be a common fault, there must be a way of sorting it?
Cheers!
Sean

My 80Gb iPod Classic died a few days ago, shortly after installing the latest iTunes update, syncing it and then plugging into my integrated iPod kit in the car. I could not get the iPod to switch on after this and it would not appear in Windows explorer or iTunes (although I did get the rather unhelpful "iTunes cannot recognize iPod at this time" message). I tried various suggestions from the web but to no avail.
I've managed to resolve the problem by uninstalling version 7.6.1.9 and all associated apps (iTunes, Safari, Quicktime and anything called Apple xxx in Add/Remove Programs). Then I downloaded and installed the previous version of iTunes 7.6.0.29 (you can get this from http://filehippo.com/download_itunes/3694/) and this seemed to sort the problem.
Needless to say, I won't be updating my iTunes version for some time!

Since yesterday iam facing problem my iphone 5 doesn't get activated, i tried even with i tunes it give me this message : iTunes cannot restore the iphone because Find My iphone is on. please help me

since yesterday iam facing problem my iphone 5 doesn't get activated, i tried even with i tunes it give me this message : iTunes cannot restore the iphone because Find My iphone is on. please help me

If you are a developer, go here:
solution to Activation Lock with expired iOS 7 beta:
https://devforums.apple.com/message/880712#880712
(thanks to suzan135 for the link)
If you are not a developer, your favorite search engine may provide some direction.

Cannot restore iPod Touch 5g: iTunes "Waiting for iPod"

SIDE NOTE: For a TL:DR, I've made all the important stuff bold.
I've been having this issue with my iPod Touch 5G where I cannot restore it no matter what I do.
This article, This article, This article, nor This article helped me.
When my iPod is not connected to the computer, it literally does nothing at all, no matter what you do. When you plug it into the computer, the computer recognizes it as an iPod, but it says "Serial Number: n/a", and will not display any info. I can tell my iPod detects button presses because I can connect it and disconnect it just by holding in the Power and Home buttons. After plugging it in, the bar at the top of iTunes says "Extracting software", then after that bar fills up it goes to "Waiting for iPod". It then says "Preparing iPod for restore", and then fluctuates between the last two, once or twice. After that, iTunes gets stuck on "Waiting for iPod", and stays there. The iPod, however, displays an apple logo with an empty progress bar beneath it. I took it to an Apple Store not too long ago, and they couldn't fix it. The employee there couldn't do anything more than what I've done. He said that my only option is to get a new one. I still haven't lost hope, though, because there has been two other cases where I've fixed devices where something like this has happened. It's just not working now.
Anyways, please help!
Sincerely, Alex.

- Try another cable
- Try another USB port
- Try another charging source
- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
- Try on another computer
- Not clear you tried DFU mode and then restore
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar

Only apple logo appears, cannot restore ipod, tried to restore and received error code 1602, what can I do?

I am trying to figure out why I cannot restore my Ipod touch 64, when I get through the whole restore it states "error code 1602". I have used the original cable that came with the Ipod and have tried it on two different computers. When I turn it on only the apple logo appears and nothing else happens. Please help

Error 2000-2009 (2001, 2002, 2005, 2006, 2009, and so on)
If you experience this issue on a Mac, disconnect third-party devices, hubs, spare cables, displays, reset the SMC, and then try to restore. If you are using a Windows computer, remove all USB devices and spare cables other than your keyboard, mouse, and the device, restart the computer, and try to restore. If that does not resolve the issue, try the USB issue-resolution steps and articles listed for Error 1604 above. If the issue persists, it may be related to conflicting security software.
If the phone is stuck on the Apple logo, you can try a hard reset (deletes no info). Press and hold the power button and Home button until the phone turns off. Then try to power it up again.
Simply restarting your computer will not cause your iPhone to stop working unless there is a major issue with software conflicts on your computer... i.e.... corrupt iTunes installation.
Try disabling any security software you might have and avoid using and USB hubs or extenders etc.
If the hard reset doesn't work in getting your phone to boot up, then you'll have to do a restore of the device.

Updated to 9.03 now cannot restore iPod that crashed

I updated iTunes today to 9.0.3 on my PowerBook G4. Then I tried to update my iPod touch to 3.1.whatever. iTunes immediately crashed and then my iPod crashed and I have to restore to factory settings. Now, I cannot restore my iPod on this PowerBook but it's the one that has the iPod backup and the latest iPod system (my other Macs can only update the iPod to 2.2). Every time I get to the stage where it extracts the program (3.1.whatever), iTunes crashes. I am stuck in a loop of crashing. I cannot restore the iPod because iTunes crashes every time I try it. I don't know if it's an iTunes or iPod issue, but I'm thinking it's more of an iTunes problem than an iPod problem. I really need help!

I am having a similar problem. iTunes won't let me update or restore my iPod. It just says AppleMobileDeviceHelper quit unexpectedly and iTunes was unable to load dataclass information from Sync Services.

Cannot restore iPod Touch 2G - stuck on "operation 28" case #108375671

iPod Touch 2G with 8GB, got it from Apple Store last week.
I tried restore on 3 different computers - 2 laptops and 1 desktop, running XP SP2 and Vista. Resintalled iTunes(latest version) and Apple Mobile Device drivers a few times. Also created new accounts to restore. None of these works.
Most of the time iTune stuck on the "Waiting for iPod..." screen. Checked the iPodUpdater.log and found the restore process stuck on "operation 28 progress -1" forever. Operations 4, 42, 5, 6, 7, 8, 9, 3, and then 4 seems to be successful. iTune was also able to read the SerialNubmer and Hardware model.
2008-10-15 14:34:29.407 iTunes.exe[2620:150]: <Recovery Mode Device 140E0AA8>: operation 7 progress 98
2008-10-15 14:34:29.438 iTunes.exe[2620:150]: <Recovery Mode Device 140E0AA8>: operation 7 progress 99
2008-10-15 14:34:29.470 iTunes.exe[2620:150]: WinDFU::UploadData: EOF, cbRead: 3784
2008-10-15 14:34:29.470 iTunes.exe[2620:150]: <Recovery Mode Device 140E0AA8>: operation 7 progress 100
2008-10-15 14:34:29.470 iTunes.exe[2620:150]: WinDFU::UploadData: ZLP
2008-10-15 14:34:29.485 iTunes.exe[2620:150]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 6
2008-10-15 14:34:29.485 iTunes.exe[2620:150]: WinDFU::ProcessUpdateState: status.bState == DFUSTATE_MANIFESTSYNC
2008-10-15 14:34:29.485 iTunes.exe[2620:150]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 7
2008-10-15 14:34:29.485 iTunes.exe[2620:150]: WinDFU::ProcessUpdateState: status.bState == DFUSTATEMANIFEST
2008-10-15 14:34:29.485 iTunes.exe[2620:150]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 8
2008-10-15 14:34:29.485 iTunes.exe[2620:150]: WinDFU::ProcessUpdateState: status.bState == DFUSTATE_MANIFEST_WAITRESET
2008-10-15 14:34:29.485 iTunes.exe[2620:150]: WinDFU::ResetDevice: resetting...
2008-10-15 14:34:29.642 iTunes.exe[2620:150]: WinDFU::FinalizeDfuUpdate: success
2008-10-15 14:34:29.642 iTunes.exe[2620:150]: <Recovery Mode Device 140E0AA8>: operation 8 progress -1
2008-10-15 14:34:29.642 iTunes.exe[2620:150]: <Recovery Mode Device 140E0AA8>: operation 9 progress -1
2008-10-15 14:34:29.642 iTunes.exe[2620:150]: <Recovery Mode Device 140E0AA8>: Recovery mode succeeded
2008-10-15 14:34:31.032 iTunes.exe[2620:f38]: WinAMRestore::OnInterfaceRemoval: \\?\USB#Vid05ac&Pid1281#6&2425cf25&0&3#{ed82a167-d61a-4af6-9ab6-11e52236c576}\IB0000
2008-10-15 14:34:31.032 iTunes.exe[2620:f38]: WinAMRestore::RemoveAppleDeviceFromDeviceList: \\?\USB#Vid05ac&Pid1281#6&2425cf25&0&3#{ed82a167-d61a-4af6-9ab6-11e52236c576}\IB0000
2008-10-15 14:34:31.032 iTunes.exe[2620:f38]: AppleDevice::NotifyDisconnect: IBOOT, IBOOT \\?\USB#VID05AC&PID1281#6&2425CF25&0&3#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000
2008-10-15 14:34:31.032 iTunes.exe[2620:f38]: IBOOT, DFU \\?\USB#VID05AC&PID1281#6&2425CF25&0&3#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000
2008-10-15 14:34:31.235 iTunes.exe[2620:f38]: WinAMRestore::OnInterfaceRemoval: \\?\USB#Vid05ac&Pid1281#6&2425cf25&0&3#{b8085869-feb9-404b-8cb1-1e5c14fa8c54}\0000
2008-10-15 14:34:31.235 iTunes.exe[2620:f38]: WinAMRestore::RemoveAppleDeviceFromDeviceList: \\?\USB#Vid05ac&Pid1281#6&2425cf25&0&3#{b8085869-feb9-404b-8cb1-1e5c14fa8c54}\0000
2008-10-15 14:34:33.376 iTunes.exe[2620:ccc]: iTunes: Restore mode device appeared, device 0X10D09D88
2008-10-15 14:34:33.376 iTunes.exe[2620:ccc]: iTunes: Creating restore mode device with usbMuxDeviceID 0X2
2008-10-15 14:34:33.376 iTunes.exe[2620:ccc]: <Restore Device 01E4B520>: operation 3 progress -1
2008-10-15 14:34:33.376 iTunes.exe[2620:ccc]: <Restore Device 01E4B520>: operation 4 progress -1
2008-10-15 14:34:33.392 iTunes.exe[2620:ccc]: type query response = <CFDictionary 140BD558 [673D78F0]>{type = mutable, count = 5, capacity = 17, pairs = (
9 : <CFString 140BEDA8 [673D78F0]>{contents = "RestoreProtocolVersion"} = <CFNumber 0D0E8BC0 [673D78F0]>{value = +11, type = kCFNumberSInt64Type}
13 : <CFString 140A32D8 [673D78F0]>{contents = "Type"} = <CFString 140BE2B0 [673D78F0]>{contents = "com.apple.mobile.restored"}
15 : <CFString 0D0D20B8 [673D78F0]>{contents = "SerialNumber"} = <CFString 14099A80 [673D78F0]>{contents = "removed by poster"}
19 : <CFString 140BF028 [673D78F0]>{contents = "HardwareModel"} = <CFString 140A4C70 [673D78F0]>{contents = "N72AP"}
20 : <CFString 0D0D19E0 [673D78F0]>{contents = "Result"} = <CFString 14098AA8 [673D78F0]>{contents = "Success"}
2008-10-15 14:34:33.392 iTunes.exe[2620:ccc]: Supports value queries: 1
2008-10-15 14:34:33.407 iTunes.exe[2620:17c0]: no value returned for SavedDebugInfo
2008-10-15 14:34:33.407 iTunes.exe[2620:17c0]: device did not return saved debug info
2008-10-15 14:34:33.423 iTunes.exe[2620:17c0]: type query response = <CFDictionary 1408DE98 [673D78F0]>{type = mutable, count = 5, capacity = 17, pairs = (
9 : <CFString 0D0D0C88 [673D78F0]>{contents = "RestoreProtocolVersion"} = <CFNumber 140BDC50 [673D78F0]>{value = +11, type = kCFNumberSInt64Type}
13 : <CFString 0D0D19C8 [673D78F0]>{contents = "Type"} = <CFString 140DE9D0 [673D78F0]>{contents = "com.apple.mobile.restored"}
15 : <CFString 140C8550 [673D78F0]>{contents = "SerialNumber"} = <CFString 14099A80 [673D78F0]>{contents = "removed by poster"}
19 : <CFString 140BEF50 [673D78F0]>{contents = "HardwareModel"} = <CFString 14098E40 [673D78F0]>{contents = "N72AP"}
20 : <CFString 0CFD1B68 [673D78F0]>{contents = "Result"} = <CFString 0D0D20B8 [673D78F0]>{contents = "Success"}
2008-10-15 14:34:33.423 iTunes.exe[2620:17c0]: unable to open C:\Documents and Settings\All Users\Application Data\Apple Computer\iTunes\iPod Temporary Files\Firmware\device_map.txt: No such file or directory
2008-10-15 14:34:33.423 iTunes.exe[2620:17c0]: board config = n72ap
2008-10-15 14:34:33.438 iTunes.exe[2620:17c0]: <Restore Device 01E4B520>: operation 28 progress -1
....the last message repeats forever until the IPT is unplugged.
A few times, iTunes will report an "unknown error (6)". Checked the iPodUpdater.log and found the following
2008-10-15 14:34:29.407 iTunes.exe[2620:150]: <Recovery Mode Device 140E0AA8>: operation 7 progress 98
2008-10-15 14:34:29.438 iTunes.exe[2620:150]: <Recovery Mode Device 140E0AA8>: operation 7 progress 99
2008-10-15 14:34:29.470 iTunes.exe[2620:150]: WinDFU::UploadData: EOF, cbRead: 3784
2008-10-15 14:34:29.470 iTunes.exe[2620:150]: <Recovery Mode Device 140E0AA8>: operation 7 progress 100
2008-10-15 14:34:29.470 iTunes.exe[2620:150]: WinDFU::UploadData: ZLP
2008-10-15 14:34:29.485 iTunes.exe[2620:150]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 6
2008-10-15 14:34:29.485 iTunes.exe[2620:150]: WinDFU::ProcessUpdateState: status.bState == DFUSTATE_MANIFESTSYNC
2008-10-15 14:34:29.485 iTunes.exe[2620:150]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 7
2008-10-15 14:34:29.485 iTunes.exe[2620:150]: WinDFU::ProcessUpdateState: status.bState == DFUSTATEMANIFEST
2008-10-15 14:34:29.485 iTunes.exe[2620:150]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 8
2008-10-15 14:34:29.485 iTunes.exe[2620:150]: WinDFU::ProcessUpdateState: status.bState == DFUSTATE_MANIFEST_WAITRESET
2008-10-15 14:34:29.485 iTunes.exe[2620:150]: WinDFU::ResetDevice: resetting...
2008-10-15 14:34:29.642 iTunes.exe[2620:150]: WinDFU::FinalizeDfuUpdate: success
2008-10-15 14:34:29.642 iTunes.exe[2620:150]: <Recovery Mode Device 140E0AA8>: operation 8 progress -1
2008-10-15 14:34:29.642 iTunes.exe[2620:150]: <Recovery Mode Device 140E0AA8>: operation 9 progress -1
2008-10-15 14:34:29.642 iTunes.exe[2620:150]: <Recovery Mode Device 140E0AA8>: Recovery mode succeeded
2008-10-15 14:34:31.032 iTunes.exe[2620:f38]: WinAMRestore::OnInterfaceRemoval: \\?\USB#Vid05ac&Pid1281#6&2425cf25&0&3#{ed82a167-d61a-4af6-9ab6-11e52236c576}\IB0000
2008-10-15 14:34:31.032 iTunes.exe[2620:f38]: WinAMRestore::RemoveAppleDeviceFromDeviceList: \\?\USB#Vid05ac&Pid1281#6&2425cf25&0&3#{ed82a167-d61a-4af6-9ab6-11e52236c576}\IB0000
2008-10-15 14:34:31.032 iTunes.exe[2620:f38]: AppleDevice::NotifyDisconnect: IBOOT, IBOOT \\?\USB#VID05AC&PID1281#6&2425CF25&0&3#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000
2008-10-15 14:34:31.032 iTunes.exe[2620:f38]: IBOOT, DFU \\?\USB#VID05AC&PID1281#6&2425CF25&0&3#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000
2008-10-15 14:34:31.235 iTunes.exe[2620:f38]: WinAMRestore::OnInterfaceRemoval: \\?\USB#Vid05ac&Pid1281#6&2425cf25&0&3#{b8085869-feb9-404b-8cb1-1e5c14fa8c54}\0000
2008-10-15 14:34:31.235 iTunes.exe[2620:f38]: WinAMRestore::RemoveAppleDeviceFromDeviceList: \\?\USB#Vid05ac&Pid1281#6&2425cf25&0&3#{b8085869-feb9-404b-8cb1-1e5c14fa8c54}\0000
2008-10-15 14:34:33.376 iTunes.exe[2620:ccc]: iTunes: Restore mode device appeared, device 0X10D09D88
2008-10-15 14:34:33.376 iTunes.exe[2620:ccc]: iTunes: Creating restore mode device with usbMuxDeviceID 0X2
2008-10-15 14:34:33.376 iTunes.exe[2620:ccc]: <Restore Device 01E4B520>: operation 3 progress -1
2008-10-15 14:34:33.376 iTunes.exe[2620:ccc]: <Restore Device 01E4B520>: operation 4 progress -1
2008-10-15 14:34:33.392 iTunes.exe[2620:ccc]: type query response = <CFDictionary 140BD558 [673D78F0]>{type = mutable, count = 5, capacity = 17, pairs = (
9 : <CFString 140BEDA8 [673D78F0]>{contents = "RestoreProtocolVersion"} = <CFNumber 0D0E8BC0 [673D78F0]>{value = +11, type = kCFNumberSInt64Type}
13 : <CFString 140A32D8 [673D78F0]>{contents = "Type"} = <CFString 140BE2B0 [673D78F0]>{contents = "com.apple.mobile.restored"}
15 : <CFString 0D0D20B8 [673D78F0]>{contents = "SerialNumber"} = <CFString 14099A80 [673D78F0]>{contents = "removed by poster"}
19 : <CFString 140BF028 [673D78F0]>{contents = "HardwareModel"} = <CFString 140A4C70 [673D78F0]>{contents = "N72AP"}
20 : <CFString 0D0D19E0 [673D78F0]>{contents = "Result"} = <CFString 14098AA8 [673D78F0]>{contents = "Success"}
2008-10-15 14:34:33.392 iTunes.exe[2620:ccc]: Supports value queries: 1
2008-10-15 14:34:33.407 iTunes.exe[2620:17c0]: no value returned for SavedDebugInfo
2008-10-15 14:34:33.407 iTunes.exe[2620:17c0]: device did not return saved debug info
2008-10-15 14:34:33.423 iTunes.exe[2620:17c0]: type query response = <CFDictionary 1408DE98 [673D78F0]>{type = mutable, count = 5, capacity = 17, pairs = (
9 : <CFString 0D0D0C88 [673D78F0]>{contents = "RestoreProtocolVersion"} = <CFNumber 140BDC50 [673D78F0]>{value = +11, type = kCFNumberSInt64Type}
13 : <CFString 0D0D19C8 [673D78F0]>{contents = "Type"} = <CFString 140DE9D0 [673D78F0]>{contents = "com.apple.mobile.restored"}
15 : <CFString 140C8550 [673D78F0]>{contents = "SerialNumber"} = <CFString 14099A80 [673D78F0]>{contents = "removed by poster"}
19 : <CFString 140BEF50 [673D78F0]>{contents = "HardwareModel"} = <CFString 14098E40 [673D78F0]>{contents = "N72AP"}
20 : <CFString 0CFD1B68 [673D78F0]>{contents = "Result"} = <CFString 0D0D20B8 [673D78F0]>{contents = "Success"}
2008-10-15 14:34:33.423 iTunes.exe[2620:17c0]: unable to open C:\Documents and Settings\All Users\Application Data\Apple Computer\iTunes\iPod Temporary Files\Firmware\device_map.txt: No such file or directory
2008-10-15 14:34:33.423 iTunes.exe[2620:17c0]: board config = n72ap
2008-10-15 14:34:33.438 iTunes.exe[2620:17c0]: <Restore Device 01E4B520>: operation 28 progress -1
2008-10-15 14:34:33.454 iTunes.exe[2620:17c0]: <Restore Device 01E4B520>: operation 11 progress -1
2008-10-15 14:34:33.657 iTunes.exe[2620:17c0]: device returned status 6
2008-10-15 14:34:33.657 iTunes.exe[2620:17c0]:
==== device restore output ====
lags: 00000000
AppleBCM4325::start()
AppleBCM4325::initHardware(): BCM4325 revision D0
AppleSynopsysOTG2::handleUSBCableConnect cable connected, but don't have device configuration yet
AppleSynopsysOTG2::handleUSBCableConnect cable connected, but don't have device configuration yet
read new style signature 0x43313131 (line:281)
[FTL:MSG] VSVFL Register [OK]
[FTL:MSG] VFL Init [OK]
AppleS5L8720XFMSS::_fmssInitCmdsAndCEMaskCtrl: VendorSpecific: VSCMD_ONFI2D
AppleS5L8720XFMSS::_fmssInitCmdsAndCEMaskCtrl: VendorSpecific: VSCMD_ONFI2D
[FTL:MSG] VFL_Open [OK]
[FTL:MSG] YAFTL Register [OK]
AppleMultitouchZ2SPI: detected HBPP. driver will be kept alive
AppleMultitouchZ2SPI: enabled power, scheduled bootloading
[FTL:MSG] FTL_Open [OK]
AppleS5L8720XFMSS::_fmssExecuteCommandLocked: Error Return 0xE00002D1
BCM4325 Firmware Version: wl0: Sep 1 2008 14:42:30 version 4.173.4.0
AppleS5L8720XFMSS::_fmssExecuteCommandLocked: Error Return 0xE00002D1
yaFTL::_readPage(l:5942): we got read failure at 1282896
AppleS5L8720XFMSS::_fmssExecuteCommandLocked: Error Return 0xE00002D1
AppleBCM4325::initFirmware(): successful initialization
AppleBCM4325::setPowerStateGated() : Powering On
AppleBCM4325: Ethernet address 00:22:41:c2:18:6a
AppleMultitouchZ2SPI: downloaded 128 bytes of prox calibration data ("built-in")
AppleMultitouchZ2SPI: downloaded 256 bytes of calibration data ("built-in")
AppleS5L8720XFMSS::_fmssExecuteCommandLocked: Error Return 0xE00002D1
yaFTL::_readPage(l:5942): we got read failure at 1282896
AppleMultitouchZ2SPI: downloaded 48612 bytes of firmware data ("0x0051.bin") in 150ms.
unable to find baseband service
unable to get device IMEI
AppleSynopsysOTG2 - Configuration: PTP
AppleSynopsysOTG2 Interface: PTP
AppleSynopsysOTG2 - Configuration: iPod USB Interface
AppleSynopsysOTG2 Interface: USBAudioControl
AppleSynopsysOTG2 Interface: USBAudioStreaming
AppleSynopsysOTG2 Interface: IapOverUsbHid
AppleSynopsysOTG2 - Configuration: PTP + Apple Mobile Device
AppleSynopsysOTG2 Interface: PTP
AppleSynopsysOTG2 Interface: AppleUSBMux
AppleSynopsysOTG2::gated_registerFunction Register function USBAudioControl
IOAccessoryPortUSB::start
AppleSynopsysOTG2::gated_registerFunction Register function IapOverUsbHid
virtual bool AppleUSBDeviceMux::start(IOService*) build: Aug 10 2008 22:34:20
AppleSynopsysOTG2::gated_registerFunction Register function USBAudioStreaming
init_waste
AppleSynopsysOTG2::gated_registerFunction Register function AppleUSBMux
unrecognized key 'SavedDebugInfo' in value query
unable to open plist: No such file or directory
entering waitfor_storagedevice
entering createfilesystempartitions
MKCFWriteMedia failed: 6
==== end of device restore output ====
2008-10-15 14:34:33.657 iTunes.exe[2620:17c0]: <Restore Device 01E4B520>: Restore failed (result = 6)
2008-10-15 14:34:33.657 iTunes.exe[2620:17c0]: _AMRestoreModeDeviceFinalize: 01E4B520
2008-10-15 14:34:37.298 iTunes.exe[2620:f38]: WinAMRestore::OnInterfaceArrival: \\?\USB#Vid05ac&Pid1281#6&2425cf25&0&3#{ed82a167-d61a-4af6-9ab6-11e52236c576}\IB0000
2008-10-15 14:34:37.298 iTunes.exe[2620:f38]: WinAMRestore::AddAppleDeviceToDeviceList: \\?\USB#Vid05ac&Pid1281#6&2425cf25&0&3#{ed82a167-d61a-4af6-9ab6-11e52236c576}\IB0000
2008-10-15 14:34:37.298 iTunes.exe[2620:f38]: AppleDevice::AppleDevice: AMDINTERFACEIBOOT \\?\USB#VID05AC&PID1281#6&2425CF25&0&3#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000
2008-10-15 14:34:37.313 iTunes.exe[2620:f38]: WinAMRestore::AddAppleDeviceToDeviceList, old disconnected device connects again, serial: CPID:8720 CPRV:10 CPFM:03 SCEP:01 BDID:00 ECID:00000279DC1535F7 SRNM:[1A8370HM201]
2008-10-15 14:34:37.329 iTunes.exe[2620:f38]: WinAMRestore::OnInterfaceArrival: \\?\USB#Vid05ac&Pid1281#6&2425cf25&0&3#{b8085869-feb9-404b-8cb1-1e5c14fa8c54}\0000
2008-10-15 14:34:37.345 iTunes.exe[2620:f38]: WinAMRestore::AddAppleDeviceToDeviceList: \\?\USB#Vid05ac&Pid1281#6&2425cf25&0&3#{b8085869-feb9-404b-8cb1-1e5c14fa8c54}\0000
2008-10-15 14:34:37.345 iTunes.exe[2620:f38]: AppleDevice::AppleDevice: AMDINTERFACEDFU \\?\USB#VID05AC&PID1281#6&2425CF25&0&3#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000
2008-10-15 14:34:37.360 iTunes.exe[2620:f38]: WinAMRestore::AddAppleDeviceToDeviceList, device already connected, new interface
2008-10-15 14:34:37.360 iTunes.exe[2620:f38]: AppleDevice::SetDeviceID: AMDINTERFACEDFU \\?\USB#VID05AC&PID1281#6&2425CF25&0&3#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000
2008-10-15 14:34:37.360 iTunes.exe[2620:f38]: AppleDevice::NotifyConnect: IBOOT, IBOOT \\?\USB#VID05AC&PID1281#6&2425CF25&0&3#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000
2008-10-15 14:34:37.360 iTunes.exe[2620:f38]: IBOOT, DFU \\?\USB#VID05AC&PID1281#6&2425CF25&0&3#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000
2008-10-15 14:34:37.360 iTunes.exe[2620:ccc]: iTunes: SCEP 1
2008-10-15 14:34:38.970 iTunes.exe[2620:ccc]: iTunes: Restore error 6
Looks like this one passed "Operation 28" but failed on "Operation 11".
There is always an error message on the file "device_map.txt" - which it does not exists
Contacted Apple Care and talked to 2nd line support. 2nd line support said they don't know how to interpret the log file. The log file can only be interpreted by the engineer.
Apple Engineer: is this a hardware problem?

Hey Ghost Shell,
This article provides general tips that may resolve the issue.
http://support.apple.com/kb/TS1275
Make sure the iPod is directly connected to a high-speed USB port on the PC and not plugged into a hub, monitor, or keyboard. You can also disconnect any other USB devices, other than the keyboard and mouse.
Try putting the iPod into recovery mode again and restoring as described here: http://support.apple.com/kb/HT1808
If the issue persists after trying the tips above, the iPod may need hardware repair. Make a reservation to have a Genius at a local Apple retail store take a look at it or call AppleCare.
http://www.apple.com/retail/geniusbar/
U.S. iPhone technical support: 1-800-MY-IPHONE (1-800-694-7466)
You can also request repair online here: https://selfsolve.apple.com/GetWarranty.do
Jason

Cannot restore iPod (1418) - Windows XP

Hi, I got my Fifth Generation iPod on Christmas 2005. I never had any trouble until now. I have more than 2000 songs and I noticed my iPod started being slow (overall) when using the iPod when a song is playing. Also, I got a few songs which cuts off at approximately 3 fourth of the song, which is really annoying (doing that for about 30 songs).
After noticing all of troubles with my iPod, I thought it was time to do a restore and start fresh. When I press the Restore button in iTunes on the iPod source, it tries to update and after 2 or 3 minutes, I get the error message:
"The iPod could not be restored. An unknown error occured (1418)"
After doing some research, I tried using these guides:
http://docs.info.apple.com/article.html?artnum=304508
and
http://docs.info.apple.com/article.html?artnum=304996
and without any luck, I still can't get it fixed.
Things I have done:
1. tried to format by right clicking the device in "My Computer" and selecting Format, then, it gives me an error saying I can't format that device (Quick Format unchecked, FAT32 selected);
2. uninstalled the USB devices; changed the USB ports; unplugged every USb devices I have running;
3. installing the iPod Software from the cd (gives me an error saying "Service Invalid";
4. uninstalled iTunes COMPLETELY and re-installing (now it gives me a box saying "Windows system components that iTunes requires are missing or corrupted. iTunes might be unable to launch or communicate with iPod or iPhone. For help repairing your operating system, click More Information." Now when clicking that link, it goes to this page: http://docs.info.apple.com/article.html?artnum=305999 and again, I tried to re-register the dlls and it still won't work.)
I really need help fixing my iPod. Thank you very much for your following help.

Alright, I think I'm getting closer to the problem. When I open iTunes, I said it gives me a new message box saying that some programs may not work. Then, on the help page that it links, it says that I should register 10 dlls:
http://docs.info.apple.com/article.html?artnum=304996
So, I removed all of the "/s" from the commands and it gives me feedback instead of running them, silently (/s). I noticed I'm missing 3 dlls: gpkcsp.dll, sccbase.dll, slbcsp.dll. So, I just need to fix or find those 3 and I hope it works.
Now I need to restart my computer (just finished reformatting my iPod by using My Computer Format tool).
Edit: nevermind, at the last 98%, it popped the error message again. Now I can't reformat. Remember: Long Formating is 99% file system checking and 1% formating (time based). Quick Formating is only format (without the file system checking).
I'll update this thread as much as I can! Stay tuned.
*So, I'm 90% sure it's a Windows problem and not an iTunes/iPod problem.*
Message was edited by: AlexDemers

HT1414 itune cannot restore or update my ipad without the passcode. My kid forgot the passcode.

There must be a way. I cannot restore or update my 1st gen Ipad because it is locked with a passcode. help....

Connect in recovery mode and restore, you'll get the option to reset the passcode during this process:
iOS: Unable to update or restore and iPhone and iPod touch: Wrong passcode results in red disabled screen
If you cannot remember the passcode, you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and resync the data from the device (or restore from a backup). If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present. Refer to Updating and restoring iPhone, iPad and iPod touch software.

HT201210 cannot restore ipod due to passode and new laptop

Hi, this is a tough one! Daughter disabled ipod touch with wrong passcodes. I have since got a new laptop which this ipod was not synct to.
Therefore itunes does not recognise it and will not restore, even in recovery mode. HELP! lol

Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store

ITunes cannot recognize iPod Touch

When I updated my Snow Lepord to Lion my iTunes cannot recognize my iPod Touch anymore. Is there anything I can do?

Try here:
iPhone, iPad, iPod touch: Device not recognized in iTunes for Mac OS X
I had no problem when I updated to Lion.

Itunes cannot restore ipod

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