ITunes crashes seconds after I try to open it. No error message at all.
Hello,
I have used iTunes for a long time and everything has been great, until now. Everything was working fine last night, but today when I try to open it an hour-glass appears for a few seconds and then disappears. No error message, nothing. It acts like I never double-clicked it. Help please!
My first idea is to go to Apple and download/install iTunes again, but I'm afraid I will lose my library. I know you dont normally lose anything when doing this, but since I'm doing this because there IS a problem I'm worried.
Any ideas? Windows XP, iTunes 6
Thank you
Okay, let's check the Processes tab of the Windows Task Manager in the following manner.
1 - reboot your computer,
2 - open the Task Manager,
3 - go to the Processes tab and then try starting iTunes,
4 - can you now tell us if iTunes.exe appears on the Processes list. If so, does it remain in the list or discontinue after a brief period of time?
In the interests of saving some time, here's the next step if iTunes.exe appears and remains in the Processes list. (If it discontinues after a brief period of time or doesn't appear at all, post back and we can take things from there.)
If iTunes.exe stays in the Processes list, let's try deleting the iTunes configuration file as described in this article in the Apple Knowledge Base.
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Problem signature:
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 11.0.2.26
Application Timestamp: 51253247
Fault Module Name: iTunes.dll
Fault Module Version: 11.0.2.26
Fault Module Timestamp: 51253239
Exception Code: c0000005
Exception Offset: 00dd53b7
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 3081
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789Post the first 50 lines only of the crash report
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