ITunes does not recognize 5th Generation video iPod in WinXp
PROBLEM: 5G iPod not recognized in iTunes (shows as removable hard drive in My Computer) via USB on HP Pavilion Notebook running WinXP. Latest error states insufficient power to run hi speed USB device on this computer. HP support replies that installed USB should comply to 480 Mbps hi speed standard. Trying to connect iPod via firewire results in "iPod can not be connected with firewire" error. Have tried the following steps before reaching this point:
Description of iPod: 5G, 30 gig video iPod model MA002LL contains 1.2 gig data (282 songs, 4 videos, 0 pictures)
Action: 5G iPod worked fine until connected to download purchased music 3 weeks ago.
Result: iPod screen shows "Do not disconnect" iTunes does not recognize iPod.
Action: Reset iPod (iPod works fine when not connected to any computer).
Result: same as above
Action: Recharged iPod overnight with wall outlet to confirm full charge.
Result: same as above
Action: Tried to run iPod Updater but iPod was not recognized by Updater (it does recognize iPod Mini and 4G)
Result: same as above
Action: Reinstalled latest version of iTunes.
Result: same as above
Action: Reinstalled COM interface for IPod Service several times.
Result: same as above
Action: Ran repair maintenance on iTunes (repair successful).
Result: same as above
Action: Uninstalled iTunes and iPod software, deleted their folders and bin files and cleaned out Temp directory, disabled virus protection and disconnected from network. Ran Windows Installer Cleanup Utility. (Uninstall successful)
Result: same as above
Action: Restarted and reinstalled iTunes and iPod Updater
Result: same as above
Action: Diasabled all non critical items in start menu
Result: same as above
Action: Uninstalled all three USB controllers
Result: same as above
Action: Reinstalled USBs
Result: same as above
Action: Tried to connect by firewire
Result: Error this device cannot be connected by IEEEE use USB cable.
Action: Talked to HP support to confirm USB standards on Pavilion Notebook.
Result: USB should read all 3 standard data speeds up to hi speed 480 MBps
Action: Tried 5G iPod on 2 other PC desktops with WinXP with powered USB 2.0 ports
Result: iPod shows "Do not disconnect" iTunes does not recognize iPod and both computers respond with the following error (which is not received on the notebook) "insufficient power to run hi speed USB device on this computer" both Desktops are older than the Notebook and have older versions of USB 2.0.
Action: Tried it on my iMac G4 thinking I could reformat it. Mac understandably does not read it as a drive. I tried the following three connections:
1) Firewire connection: iPod screen shows: firewire connection is not supported; 2) Powered USB port connection: drive is not recognized by Mac and iPod screen shows do not disconnect; 3) Unpowered USB port connection returns an error of "USB Low power notice" on Mac monitor and iPod screen shows menu but won't connect to Mac.
QUESTIONS:
Has the 5G iPod reached a point where it now pulls too much power to be read by USB? Is HP not giving me correct specs regarding the performance of the Notebook's USB? Why can I update my iPods with firewire on my Mac but not the PC? Any suggestions regarding what I should try next?
Thanks.
HP Pavilion dv notebook Windows XP
Solution was found: HP was encountering a conflict with a trial version of Symantec Security Center and Norton Anti-Virus causing an incomplete install of iTunes.
The following actions resolved the problem. Uninstalled both Symantec applications, uninstalled QuickTime 6*, installed QuickTime 7.1.3 (iTunes would not install successfully prior to this step, seems redundant but worked), installed iTunes 7.1 (with Quicktime 7.1.3 again), connected iPod 5G which was finally recognized, received error that iPod was currupted, restored iPod and is now working fine.
I hope that this helps someone else with similar video iPod problems.
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DennisHello Dennis,
I would start with this article, even though it may not seem entirely applicable. It contains some of the basic troubleshooting steps for this situation. Make sure to work through each and every section as needed.
[iPod not recognized in iTunes and Mac desktop|http://support.apple.com/kb/TS1410]
Otherwise, take a look at this article as well if need be.
[iPod does not appear in iTunes or iPod updater in Mac OS X|http://support.apple.com/kb/TS1461]
Another solution may be to Reformat the iPod. For instructions on how to do this, see this article.
[How to Reformat Your iPod on a Mac|http://b-rockprogramming.blogspot.com/p/ipoditunes-tutorials-and.html]
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Hi all,
itunes does not recognize my ipod touch 5th gen but it does recognize my ipod touch 3rd gen.?
Windows 7 home premium, 64 bit, itunes 10.7.0.21, ipod 5th gen ios 8.3. I know I am not running the latest version of itunes for the
ipod touch 5 gen. but at least with itunes open I would get a message stating cannot connect this ipod because I am not running the
lastest version of itunes. That message would come up everytime I was charging said ipod with itunes open. I just updated to iso 8.3
and now I don't get that message anymore when I have itunes open.I tried turning off ipod/computer/restarting, nothing. I tried going
to administrator/services/apple moble device and stop/start service nothing. Device manager shows the drivers are installed.
Any info will be greatly appreciated, thanks.
FishHi all,
itunes does not recognize my ipod touch 5th gen but it does recognize my ipod touch 3rd gen.?
Windows 7 home premium, 64 bit, itunes 10.7.0.21, ipod 5th gen ios 8.3. I know I am not running the latest version of itunes for the
ipod touch 5 gen. but at least with itunes open I would get a message stating cannot connect this ipod because I am not running the
lastest version of itunes. That message would come up everytime I was charging said ipod with itunes open. I just updated to iso 8.3
and now I don't get that message anymore when I have itunes open.I tried turning off ipod/computer/restarting, nothing. I tried going
to administrator/services/apple moble device and stop/start service nothing. Device manager shows the drivers are installed.
Any info will be greatly appreciated, thanks.
Fish -
5th generation video iPod USB not working
Hi, my 15 month old iPod 5th generation video no longer connects with USB on my iBook (all my other USB devices work just fine in the two USB 2 ports).
The screen lights when iPod is plugged in and when unplugged using USB, but that appears to be the in toto communication performed.
I have performed the five Rs, and putting the iPod into disc mode yields the expected result on the screen of the iPod (tick and OK to disconnect) but no connection to the computer (yes, I have plugged/unplugged a number of times).
I have disconnected the battery (as another poster suggested) for several minutes and that does not seem to have helped in resetting the system.
It charges just fine via Firewire (either by a Firewire port on my iBook or by an Apple Firewire AC adaptor type charger), with absolutely no charging taking place when connected with USB (either by a USB 2 port on my iBook (G4 2004 model) or by an Apple USB AC adaptor type charger).
I have also tried three different USB cables, one old, two brand new Apple ones (all of which work just fine on my old 4th gen iPod, my daughter's 3rd gen iPod and my partner's two 4th gen iPods).
When I run the inbuilt diagnostics on the iPod, all of them come back as ok, including USB, both as charging and communication, so, in theory, everything should be ok, but most patently isn't.
I have tried to use the iPod on a Windows 2000 computer and an older iMac (both of which otherwise work fine with other iPods either using USB and Firewire) with nil recognition by any.
I've looked in the wide dock connection plug at the bottom of the iPod as another poster said that the connection pins might be bent, however, I can't see any actual pins, just a wide tongue in the middle, the same as on my other older iPod. Or do I need to open up the iPod and look for something in there?
Judging by the nr of comments and questions on similar issues here with the 5th generation video iPod, there should be a definitive fix for this problem, although, after looking through as much of the forums that might relate to this problem, no one seems to have come up with an explanation, let alone a solution for it.
So, my question remains, my iPod 5th generation video no longer connects with USB on my iBook, has anyone else (taking into account the above information), either had/have this problem and or found a resolution to it?
Cheers, Peter
iBook G4 Mac OS X (10.4.9) 5th generation video iPodDear deggie, hi, thanks for the tip as to what I should be looking for in the slot. However, sadly, it all looks to be fine (well, at least the same as my other iPod).
HR, thanks for the tip re opening the iPod, unfortunately, it is 15 months old, so well past the 12 month warranty expiry (ridiculous, isn't it?).
Here in Australia, we don't have access to Genius Bars and Apple Stores, just the local distributors, and they want $210 to repair/replace the iPod, which, frankly I find a bit rich, considering that it hasn't been mistreated in any way and the other iPod I have has been running fine for more than two years.
I get the feeling, judging by the many complaints on these forums regarding the problems that the gen 5 iPod being recognised and connecting to both Mac and Windows, that this cannot just be purely user error or maltreatment. However, I'm unsure as to what can be done to resolve them or get Apple to admit to there being a problem.
One of the things that confuses me, is that all the internal diagnostics (menu + select then select + back) including USB communication, all come back fine, when, as mentioned in an above post, it most patently is not. Anyone have any clues as to what this might be due to?
If, by some bizarre fluke, I manage to find a resolution to this problem (short of going and paying Apple $210), I'll post back here with it.
Again, thanks for the help, cheers, Peter -
I have searched and not found this exact problem on any of the forum pages. My computer (PC) recognizes my iPod as an external USB drive. It is completely charged up (from the AC power). No error messages. Screen shows the "updating - do not disconnect symbol" constantly while docked but the pod does not show up in iTunes at all. I can get the main screen (menu) page by disconnecting the USB device through Windows, but when I try to select any of my data on the pod it shows nothing downloaded on the device. I've tried everything in the support section (most recent version of iTunes, checked that iPod service is running, reinstalled the COM interface for iPod service, deleted and reinstalled iTunes, etc. As a final resort, I "restored" the pod to factory settings using iPod Updater, but no joy...To say I'm unhappy is putting it mildly. Any suggestions before I jump out a window or something????
Pentium III Windows XPSorry for the curt/short explanations, but I am very frustrated.
My computer recognizes my iPod. iTunes does not.
iTunes does not recognize my other nano (2gb) or my friends shuffle. However, when my friend's shuffle is plugged into the computer, the iTunes window will pop up though I still can't see the actual device. On my nano and video, iTunes does not pop up.
In response I have...
I have reset my iPod.
*no luck
I have uninstalled an reinstalled the program 5-8x.
*no luck
I have run Spybot and Ad-aware just in case.
*no luck
I have changed the power management on my USB hubs.
*no luck
I have specified and changed the letter pathway of not only my iPod but my other usb peripherals.
*no luck
I have "reinstalled" the COM Interface about 5x after various changes.
*no luck
I have downloaded the recent iPod updater and that dealt with my iPod JUST FINE and then ran iTunes.
*no luck
I have selectively chose the with processes are on the startup.
*no luck
but for good measure, here are the processes running right now:
taskmgr.exe
svchost.exe
firefox.exe
Zboard.exe
qttask.exe
alg.exe
ctfmon.exe
lsass.exe
services.exe
winlogon.exe
csrss.exe
smss.exe
explorer.exe
iPodservice.exe
zboardtray.exe
spoolsv.exe
iTunesHelper.exe
wdfmgr.exe
Programs like Anapod recognize my iPod. They both mount and execute processes just fine.
Can anyone help me here??
hp pavillion zd7360us Windows XP Pro iPod Video 60 GB and iPod Nano 2GB -
I have an ipod touch and Itunes does not recognize device. What can I do?
I have an ipod touch and Itunes does not recognize device. What can I do?
See:
iOS: Device not recognized in iTunes for Windows -
ITunes does not recognize my iPod Touch
My iTunes does not recognize the iPod Touch , I connect to the computer and not loaded or recognized by the iTunes, I can do? and uninstall iTunes and went back to install, now I can do? Thanks.
http://support.apple.com/kb/TS1538
There have been some problems accessing pages on the Apple web site. If the hyperlink gives you a "We're sorry" message, try again. -
After updating iTunes this week Windows 8 recognizes the iPod but does not offer an option to open with iTunes. iTunes does not recognize iPod Touch. Have followed all the steps but without success. Is there a solution with iTunes?
I followed all the instructions on the suggested page. Many files in C:\Program Files\Common Files\Apple\ and C:\Program Files (x86)\Common Files\Apple\ could not be deleted. Message said ""Cannot delete files: It is being used by another person or program"' but could not find iPodService.exe in task manager (also, the "Cannont delete ... " did not mention iPodService.exe).
Deleted all that I could. Reinstalled iTunes. Still same result. iTunes and computer both recognize my old iPod. Only the computer recognizes iPod Touch. -
Ipod was corrupted i restored it now windows and itunes does not recognize
one day i plugged my 80g classic in to charge and sync. itunes diagnosed my ipod as corrupted and said please click restore,so i did now my windows computer and itunes does not recognize it at all i have a new 1g shuffle and it works fine. wat do i do with the classic cause i miss the space and it still turns on and everything. Help!!!! Please
Start with these articles and see if that gets you anywhere...
iPod is not recognized properly by computer when USB drivers are not installed properly or are out of date
http://docs.info.apple.com/article.html?artnum=305136
iTunes for Windows: iTunes 7 doesn't recognize iPod
http://docs.info.apple.com/article.html?artnum=304434
iPod missing in "My Computer" or in iTunes for Windows
http://docs.info.apple.com/article.html?artnum=61711
Also you might try forcing the iPod into disk mode first, then connecting it to your computer and see if that makes it show up in iTunes...
Putting iPod into Disk Mode
http://docs.info.apple.com/article.html?artnum=93651
Windows confuses iPod with network drive or hard drive and may keep iPod from mounting or songs may seem to disappear
http://support.apple.com/kb/TS1493
Also this recent interesting post by a user here for a work around when an iPod is in the "recovery mode" looping state...
http://discussions.apple.com/thread.jspa?threadID=1679535&tstart=0
Cheers,
Patrick -
This is first Ipod for me - I have had less than one day. Screen is frozen with itunes emblem and cable. Unable to refresh/restore or do anything with ipod. I turn off/on and get the same frozen screen. My computer does not recognize ipod. Itunes does not recognize ipod so I cannot restore.... Should I take this ipod back and get a new one? Is this normal?
Before you can use the iPod you have to activate it by connecting it to a computer with iTunes. Try the following to get your computer to see the iPod so you can activate the iPod.
iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows -
My computer has Bitlocker encryption. When I plug in my iPod Shuffle to the USB port, iTunes does not recognize it. When asked to encrpt the Shuffle I say no, but still not recognized. When I encrypt it, still not recognized (even after it was restored by iTunes). Any suggestions please?
Did you find a solution?
My touch is doing the same thing. -
HELP
My iPod classic (2007) 80 GB FROZEN SCREEN (Now Playing window showing the song that is suppose to be playing, will not respond to buttons, Will not SYNC, iTunes does not recognize it AT ALL when I plug it in. Will not shut off, will not charge... pretty frustrated, I updated it recently (within the last 10 days....Has anyone had similar experience? If so was it fixed? Please post any help for me... thank you... I am pretty frustrated right now.its fixed!! After posting my problem with the FROZEN ipod classic (2007) 80 gb a screen popped up with similar subjects that I did not find in my original search. 'Rich Fleming' in the community posted a suggestion to someone with a similar frozen issue and it WORKED when I tried it.
hold the 'menu' and the 'circle' buttons down at the same time, KEEP the pressed until the apple appears. and now it is working. Hope this helps others. -
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I recently upgraded to iTunes 8.1.1 and now iTunes does not recognize iPod. The iPod says "Do Not Disconnect" but the device is not listed in iTunes so it will not sync.
Hey, we are having exactly the same problem! My old ipod died a slow death so I bought a new nano 16gb 4th gen and I can't use it as itunes isn't recognising any ipod being plugged into it. I've been through the whole support database and every USB port is working on the laptop, so I know the computer is recognising its there its just itunes itself - even removed and downloaded it again but no change! If anybody has any ideas what is going on please let me know!!!!
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