ITUNES downloads from store causing BSOD windows stop error- Please Help!
Hi everyone,
maybe someone can help me out or knows how to fix this problem.
Problem in detail:
This problem started since I updated to the latest version of itunes 7 to download video for my ipod video 30gb. Itunes worked perfect on my computer before updating as I used it with an ipod mini.
I was able to use my new IPOD 30gb fine and transfer all my music to it correctly.
The main problem occurrs when downloading anything from itunes store...1st noticed this when my podcasts were updating and downloading and then the system suddenly crashed with the windows blue screen error message and had to reboot. This happened multiple times so I disabled the automatic downloads of podcasts. Itunes then works fine when not downloading anything.
I then tried purchasing a TV show, whole series, and when it began downloading, the Exact same Error and Blue screen will occur--Very Frustrating.
I uninstalled ITUNES and Quicktime, and then reinstalled them via the latest download from itunes. The same errors still occur.
When windows reboots and sends error report to Microsoft, it states the error is due to a Driver error of which the specific driver is not known.
I have called apple/itunes support and spoke with them and they could not figure out the problem and said I should check with my computers cust service and/or microsoft as it was probably something on this end...I did this and they stated the problem must be something with itunes and especially since all other programs run fine on my system.
SO basically I am going in circles trying to figure this out so I am hoping someone here may know how to fix this problem.
Not only that, but I tried the same on my desktop as I figured I could at least download my podcasts and purchases to my desktop and then transfer to my ipod from there(as I am mainly using my labtop for my ipod) and updated my desktop to itunes 7 latest version,, and figured it would work on my desktop with same operating system----but it Caused the SAME error BSOD as my labtop and in same fashion....only when downloading from itunes.
ANy help is much appreciated as I got the ipod video mainly because of ITUNES video content and podcasts and if I cannot use these major functions on ITUNES than This Was a Complete Waste for me to get the Video IPOD.
Hope there is a way to fix
Thanks
I afraid can’t help much with this, but no one else
has answered. It does seem very odd that two
different computers have the same problem. It makes
you wonder about the content you were trying to
download. As a matter of interest was the
installation for both computers done from the same
download file?
When your computer dies, can you read the stop
message or does it disappear, if it does, go to
Control Panel>System>Advanced
Click Settings in Start Up and Recovery and make sure
that Automatically Restart is no checked.
You should be able to get a stop number from the blue
screen and you may also be able to identify the
filename of a driver, which could give a clue to the
problem.
The Microsoft Website has a certain amount of help on
specific stop messages, you can search for the number
of the stop message which will be something like
0x0000000A.
There is also some help on troubleshooting stop
messages here:
http://aumha.org/win5/kbestop.htm
Thanks for your reply.
As far as the content being downloaded from itunes---consisted of different podcasts and also on a separate occasion-the tv show Heroes complete season on ITUNES..So I would guess the error has nothing to do with the content being downloaded.
The ITUNES installation for both computers was from the same itunes download file on this website on apples itunes free download.
I did not write down the most recent stop numbers and no drivers seemed to be named on the blue screen from what I could tell, but I guess I could be missing something...
From a previous crash with the BSOD- the error message listed was this: STOP: 0x00000050 (0xbad0b158, 0x00000000, 0x8056ea22, 00000002)
not sure if this helps maybe figure out the cause of this or not.
Maybe this will help get to the bottom of this.
Thanks
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