ITunes encounters problem

I try to open iTunes and it says it has encountered an error and needs to close. Also if i try to install quicktime, just to see if tht would help it says a newer version is already in download. Can u help me fix this problem?

i get the same thing.
if you are getting the:
iTunes has encountered a problem and needs to close.
... message, then the first thing you should check for is a broken QuickTime. does your Quicktime currently launch, or do you get an error message when you try to launch it?
if you're getting an error message, try a careful QT 7.0.4 standalone install.
download and save the installer to your hard drive. (we'll run the install from there rather than on line.) switch off all antivirus and antispyware applications prior to the install.
Quicktime 7.0.4 Standalone Installer
keep us posted.
love, b

Similar Messages

ITunes Encounters Problem And Must Close - AND Converting Podacsts

Why does this happen? Sometimes when I watch a podcast and I either close it or it finishes playing, a window comes up saying "iTunes has encountered a problem and must close."
Also... Why does iTunes make us convert some of the podcasts. Makes no sense to me why WE have to sit through converting something just to watch it on th iPod, I think that surely Apple has the technology to keep this from happening.

Report a problem to itunes store support:
http://support.apple.com/kb/HT1933

Itunes encounters problem and isnt responding plus

i purchased the scorched earth tribute to metallica and shortly after i have problems and only two of the seven songs were downloaded im currently downloading itunes 9.0 which im pretty sure im current on already but i dont know where my other 5 songs went? anybody know what i can do?

Report a problem to itunes store support:
http://support.apple.com/kb/HT1933

Tried EVERYTHING. No iTunes, encounters problems etc..

As it says, I have tried nearly EVERY single trouble shooting tip their is. See, this is my first time I have had this problem, I download iTunes numbers of times, and it's been perfect. Then today, all of a sudden, I get a "valid win32" thing.

Seen this?
iTunes: Windows reports that iTunesSetup.exe is not a "valid Win32 application"
http://docs.info.apple.com/article.html?artnum=304945
Does it help?

Itunes encounters a problem half way through syncing and has to close

Just got an Ipod classic and when I'm trying to sync my music, Itunes encounters a problem and has to close. Using windows 7 and music collection is 90GB

Closes about half way through the syncing process

Itunes encounters an error and closes when I try to sync pictures

When I try to sync pictures to my itouch itunes encounters an error and shuts down. I have the itouch attached to the computer and my settings are to get pictures from file folder. I have done all the updates and have searched the support discussions for some ideas, but have had no lock. All the software is current. Any help would be greatly appriecated.

itunes encounters an error and shuts down.
That would be an unusual error message to be getting if you were having a problem with a photo cache ... but just in case ...
Try deleting your iTunes photo cache, as per the following document:
Photo Sync creates iPod photo Cache
... can you get a photo sync to go through without the crash after that?

ITunes Encountering Problems When Importing CDs

Since I allowed an iTunes update about a month ago (?), I've been having problems importing certain (apparently random) CDs. I import a lot of books on CD, and many times "iTunes encounters a problem and has to shut down." Not always. For example, the book I'm trying to import this afternoon worked fine on the first disc, but not at all on the second. I got the shutdown message after only a few seconds. I always join the tracks before importing.
Earlier today, I was having trouble with a number of discs, but it would occur when the import was much further along. I thought I'd figured out a workaround -- instead of joining all the tracks on the CD, I joined them into two sets, each half the size of the full CD. Then imported them one at a time. Worked like a charm for about 5 discs. Then I started importing a new book, thought I'd get brave and try to import a whole CD. Worked like a charm on CD #1. Then I got to #2, and not only did it only work for a few seconds before shutting down iTunes when they were all joined together, when I tried my workaround, that didn't work either.
I'm running iTunes 6.0.1.3, with CD Driver 2.0.4.3 and CD Driver DLL 2.0.3.2.
I ran CD diagnostics on the disc I'm currently having trouble with. Here are the results:
Microsoft Windows XP Professional Service Pack 2 (Build 2600)
Dell Inc. Dell DXP051
iTunes 6.0.1.3
CD Driver 2.0.4.3
CD Driver DLL 2.0.3.2
LowerFilters: PxHelp20 (2.0.0.0), drvmcdb (1.0.0.1), sscdbhk5 (1.0.0.1),
UpperFilters: GEARAspiWDM (2.0.4.3),
Video Driver: RADEON X300 SE 128MB HyperMemory\RADEON X300 SE 128MB HyperMemory
IDE\DiskARRAY1.0.00_U, Bus Type ATA, Bus Address [0,0]
USBSTOR\DiskApple__iPod___________1.62, Bus Type USB
USBSTOR\DiskGenericSTORAGE_DEVICE_9317, Bus Type USB
USBSTOR\DiskGenericSTORAGE_DEVICE_9317, Bus Type USB
USBSTOR\DiskGenericSTORAGE_DEVICE_9317, Bus Type USB
USBSTOR\DiskGenericSTORAGE_DEVICE_9317, Bus Type USB
USBSTOR\DiskHP_____PSC_2350_______1.00, Bus Type USB
IDE\CdRomHL-DT-STCD-RW_GCE-8487B________________F109___, Bus Type ATA, Bus Address [0,0]
IDE\CdRomPHILIPSDVD+-RW_DVD8701_________________5D24___, Bus Type ATA, Bus Address [1,0]
If you have multiple drives on the same IDE or SCSI bus, these drives may interfere with each other.
Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.
Current user is administrator.
E: HL-DT-ST CD-RW GCE-8487B, Rev F109
Drive is empty.
F: PHILIPS DVD+-RW DVD8701, Rev 5D24
Audio CD in drive.
Found 15 songs on CD, playing time 75:07 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 05:36:43
Track 3, start time 10:01:71
Track 4, start time 14:56:47
Track 5, start time 19:51:28
Track 6, start time 24:55:64
Track 7, start time 30:00:58
Track 8, start time 35:09:59
Track 9, start time 39:59:28
Track 10, start time 45:29:17
Track 11, start time 50:01:68
Track 12, start time 55:10:44
Track 13, start time 59:51:18
Track 14, start time 64:40:65
Track 15, start time 69:36:24
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 12 16 24 32 40 48.
The drive CDRW speeds are: 12.
The drive DVDR speeds are: 12.
The drive DVDRW speeds are: 12.
And oh, by the way, I have the same problem whether I use the computer's CD drive or the DVD drive. Can anyone see any reason why this would happen? And what I can do to fix it?
Judi P
Dell XPS 400 Windows XP Pro 2.73 GHz processor, 1024 RAM
Dell XPS 400 Windows XP Pro 2.73 GHz processor, 1024 RAM
Dell XPS 400 Windows XP Pro 2.73 GHz processor, 1024 RAM

Well, thanks for all the help, folks.
After playing around with every permutation I could think of under preferences\advanced\importing, in desparation (because the problem kept getting worse - to the point that I couldn't import any joined tracks at all) I allowed a version update to 6.0.4.2.
No more problem.

Quicktime encounters problem and must close. Sorry for inconvenience.

I have downloaded Quicktime now 3 times and each time downloaded it again after first removing it from the control panel. Up to a few months ago I never had a problem and used it for many years as such. I think the problems started when the combination iTunes/Quicktime came on the market but I might be wrong. I have downloaded the combination, then Quicktime separately and iTunes separately but to no avail.
I am an amateur in the field of problem soving so ask for your help. I have the icon sitting on the desktop but when I click on it I get immediately the message:
"Quicktime encounters problem and must close. Sorry for inconvenience." What I don't think I had before is the fact that during installing I say the Icon appearing on my desktop and immediately my computer goes black and start
a reboot. So I suppose my problem can be anything.
I most likely messed something up.
Your assistance is greatly appreciated.

What I don't think I had before is the fact that during installing I say the Icon appearing on my desktop and immediately my computer goes black and start
a reboot.
That's a bit disconcerting. Are you getting a flash of a blue screen as well?
We can make "hidden" blue screens stick around a little longer by using the following technique:
1) Open your system control panel (Start->Control Panels->System).
2) Select the "Advanced" tab.
3) Click the "Startup and Recover" section's "Settings" button
4) Verify that under "System Failure" the "Automatically restart" checkbox is not checked.
Make those settings changes, and try another install.
If you do get a blue screen this time, what numerical and text codes are you getting with it? (ie 0x[zeros/letters/numbers] CAPSANDUNDERSCORES)
if the blue screen mentions a specific file, let us know what that is called too. (exact spelling, please.)
here's a reference on the sorts of things i'm asking about:
Troubleshooting Windows Stop Messages

Can't download music - seems to be an iTunes Match problem

I have iTunes Match activated, which is working fine on my iPad and iPhone. However I cannot download purchased music onto the iMac.
In my household there is a shared iMac and each user has a different login & password. Only I know my login password. I have been using iTunes successfully on it for years, and have been using iTunes successfully for about 6 months now. Auto-download has been disabled for several months now because I don't want everything downloaded automatically. All has been fine until about a fortnight ago when the iMac stopped downloading newly purchased music whenever I clicked the little iCloud icon. This is for music that I have successfully purchased and downloaded on my iPhone whilst at work, and now want to listen to at home. Whenever I click the iCloud icon to download the new song I get an error message telling me that the computer is already associated with an Apple ID, and I have to wait 54 days etc to sign in with a new Apple ID. However I'm certain no other Apple ID has been used with my account - when I go to the Store menu it is showing my current and correct Apple ID.
The most telling proof that my Apple ID is correct on both iMac and iPhone (and iPad as well) is that when I plug the iPhone into the iMac, the new music syncs across EXACTLY as it should - and it can then be played without problems. Both the phone and the computer are correctly logged in to the same Apple ID, which is the same Apple ID that I use for iTunes Match. Also when I click Store -> Update iTunes Match there appears to be no Apple ID conflict.
Obviously this is an iTunes Match problem which I cannot resolve, can someone please provide assistance / advice.
(iPhone 4 with iOS 6, iMac mid 2010 with Mountain Lion 10.8.2, single Apple ID for iTunes Store, iTunes Match and iCloud).

you have to convert your videos...
google videoera ipod converter

Need Help...Do I have The mother of all itunes software problems???

I am in desperate need of help. I have fried three new ipod touches in two days. I Purchased a new 32GB 2d Gen ipod touch on Mon. 11/24. Worked okay till Friday 11/28. When I tried to sync with new additions, a warning came up “the ipod could not be updated, an unknown error occurred (9)” That was followed by a windows vista windows warning “USB device not recognized”
When I disconnected the touch I found that it could not be started. Tried a forced restore pressing the sleep switch and the home button together. That did not work.
Brought the touch to my apple store genius bar on Saturday and they too couldn’t get it to work. They switched out the ipod with a new one. Brought the new one home connected it and it received the new ipod touch software download okay. But when it tried to sync the same problem repeated…the two pop up warnings as before and a second dead ipod!
I then synced my ipod classic with no problems, so it appears the itunes software is okay. I’ve scheduled another appointment with the local apple store genius bar again.
When I took the new fried touch back to the Apple genius bar, it was switched out again. It was activated (by the initial step ipod touch software download on their computer.
I brought my laptop with me so we could test the syncing. The syncing proceeded initially for several minutes, and then the dreaded pop up warnings appeared
“the ipod could not be updated, an unknown error occurred (9)” That was followed by a windows vista warning “USB device not recognized”
The new replacement ipod touch was also fried.
The tech gave me yet another new ipod touch. He had never encountered such a problem and advised me delete and reinstall itunes and call the APL CARE 800 support number and go over the problem with one of their techs who have a broad range of experience in dealing with possible PC related issues.
As my other ipod has no problem syncing from the same laptop (Dell Inspiron 1520 using Vista) I am wondering if the problem might be a corrupted Itunes software problem that affects only the touch and not the ipod classics.
Has anyone heard of a bad itunes software related problem? I googled this and could find no info. Thanks for your help!

If you click View, Show Sidebar you will see the other libraries under Shared in the left hand column. Click on the Library you want and you can expand it to select Music, Movies etc. Select whatever items you want and click import if you want to move them to your Library.
You will have to have all computers authorised with the relevant Apple ID's
Store > Authorise this computer...
This is separate from the Home Sharing username and password and is to allow playing of DRM Movies, TV shows etc from the other computer.
If both Computers use the same apple id this step is not required.

Im having major problems syncing my iphone 4 to itunes, this problem started after upgrading to ios 5. I have upgraded my itunes, turned sync by wifi on and off but still nothing. Everytime I try to sync my iphone it just says sync cancelled. Please help!

Im having major problems syncing my iphone 4 to itunes, this problem started after upgrading to ios 5. I have upgraded my itunes, turned sync by wifi on and off but still nothing. Everytime I try to sync my iphone it just says sync cancelled. Please help.....

I'm having the same problem ! Each time the sync starts it suddenly stops and says finished syncing

A solution for iTunes install problems

I upgraded to the latest ver of iTunes and immediately had ALL the problems posted all over the 'net.
The following is what worked for me.
BACKUP!!! Set a Restore Point. Back up your REGISTRY. It is critical that you back it up beforehand and use caution while cleaning it. Please do this in case everything goes T. U.
Remove all references to iTunes, iPod and Quick Time. There are literally thousands and you must get rid of all of them.
Find, download, install a copy of jv16 Power Tools.
Then:
1. BACKUP! Set Restore Point! Back up your Registry! Did I mention backing up?
1a. Be very careful cleaning out the Registry. Take your time. Go slowly. Make sure that what you delete is only iTunes-related. Check twice before deleting. Take. Your. Time.
1b. The Registry is your PCs mind; do not scramble it. You will be sad.
2. Using jv16s Software Manager, uninstall iTunes, iPod and Quick Time.
3. Using jv16s Registry Finder, one at a time, search for and delete ALL references to iPod, iTunes, Quick Time and Apple Computer (BE CAREFUL; it will give you references to various 'applets" and "appletalk"; do NOT delete those. Only Apple Computer stuff.)
4. Using Microsofts Search function, search for all remaining references to iTunes, iPod, Apple Computer (leave applets alone) and most importantly-Quick Time.
5. When you are certain that everything that says Apple Computer, Apple, iPod, iTunes and Quick Time exists no more on your PC, Reboot.
6. Go to www.old-software.com and download an old copy of iTunes. The one that finally worked for me was iTunes v 6.0.5
7. Install an old version of iTunes. DO NOT USE THE LATEST VERSION OF iTUNES! Thats what caused the problems in the first place.
8. Reboot.
Even though you previously "uninstalled" iTunes, probably using the Add Remove Programs application in Control Panel, there remains behind thousands of pieces, parts and references to iTunes and Quick Time, in the Registry, TEMP files, Documents and Settings (Application Data and Local Settings), in Windows/system32 and a hundred other places. You gotta get rid of it all.
Quick Time seems to be the main culprit, but in the end I had to get rid of all traces of all of the Apple applications before I could install again and get it to work.
It took me 3 days to figure out this procedure but once I did, it took only an hour to do it.
I've seen a couple other procedures recently posted here that look good. If you are uncomfortable with going into the Registry, try one of those others first.
And fer cryin' out loud, Apple. Yank the latest version of iTunes off your site. I did a Google search for "iTunes installation problems" and came up with 700,000 hits. Do ya think you might have a problem?
Windows XP Try testing your upgrades before releasing them!

Im trying your method right now, when im finished ill let you know how it worked out. I agree with your comment on apple needing to pull the latest version and get a version that actually works.

HT1923 I downloaded Itunes and keep getting a runtime error R6034 and was told to contact Itunes about problem/

I downloaded Itunes and keep getting a runtime error R6034 and was told to contact Itunes about problem/

First try updating to iTunes 11.1.5.5, using an installer downloaded from the Apple website:
http://www.apple.com/itunes/download/
If you still get the errors after that, try the following user tip:
Troubleshooting issues with iTunes for Windows updates

Solution to the "One Moment Please connecting to the iTunes store" Problem

Thought I would post this as a new topic because I see many people had the same problem as I do (did).
I kept getting the "One Momement Please connecting to the iTunes store" problem and could not figure out what was going on. I basically turned off everything I could think of "firewall, antivirus, antispyware, you name it and it still was not working.
Then I found in a thread the suggestion to delete my iTune preferences file. I did it and voila... all was fine.
So... here are the instructions. Do this first before you try anything else. It may save you A LOT OF TIME.
For VISTA the pref file is found at: C:\Users\+user name+\AppData\Roaming\Apple Computer\iTunes. Delete the file named "iTunesPrefs.xml", restart i-Tunes and it will reset all of you preferences. You will need to enable "show hidden folders" in Folder Options in the control panel as "AppData" will be hidden otherwise.
Hope this helps. I wished I'd seen it earlier.

Unfortunately deleting the iTunesPrefs.xml didn't work for me and others.
Try this. Click on Edit..Preferences...Parental Control and place a check mark in the box to the left of iTunes Store, also place a check mark in the box to the left of Allow access to iTunes U as well and then click OK.
Now go to the store. Finally, return to Parental Control and remove the check mark beside iTunes Store.
Hopefully you will now be able to access the iTunes Store without the dreaded One Moment please message.

TS4123 I have problem with iTunes story (secure link to itunes store failed). I make In the "Command Prompt" screen, type in netsh winsock reset the itune story is solve but after i close itunes the problem is back

I have problem with iTunes story (secure link to itunes store failed). I make In the "Command Prompt" screen, type in netsh winsock reset the itune story is solve but after i close itunes the problem is back

The results show that you have a proxy server set and this can often cause problems with iTunes.
The proxy setting can be accessed in Internet options>>Connections>>LAN Settings.
Try un-checking the proxy server check box.
It might also be a good idea to run a malware check if you didn't know you had the proxy server set.
You can download a free version of an excellent scanner- Malwarebytes here:
http://www.malwarebytes.org/

ITunes encounters problem

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