ITunes erased my library to force me to subscribe to Cloud, and Cloud wiped out my iPad twice. Anyone w/same prob?

Question

iTunes took back my entire library to force me to subscribe to Cloud, but now it will not re-download all of my purchases, and the Cloud also seems to want to wipe my iPad (has done it twice). 2 hours on the phone with Apple no help. Anyone w/same prob?

Answer 1

I guess I should have been more clear. One morning (5 days ago now) we realized that our complete itunes library was gone--all media (music, shows, movies, podcasts) was gone and could not be located on our hard drive. When I went onto itunes under the "help" section there was a comment that you could upgrade your itunes to Cloud and then access all your purchases and either re-download them or play them from the itunes page. So, I upgraded itunes and went about accessing all my purchases(thousands of dollars worth of media--so you can imagine my stress). Meanwhile, my husband was at work with his ipad and realized that everything was gone--all his apps, music, even apps for work that were downloaded at his work. Completely gone. I told him that I had found everything on Cloud and that he could probably just re-download everything when he got home but we both agreed it was weird. When he got home he noted that only about 1/3rd of our purchases were available on the Cloud website--all of my son's shows were still not there and many albums that we had bought over the last year were still missing. My husband called Apple yesterday and spent two hours on the phone with them. He said it was all very mysterious as they would not admit or deny anything and he said that he spoke with several people that were very ambiguous about what had happened and were careful about what they said. They agreed to re-release to us all of the media that we could not access on Cloud, but that they could not provide us with media that had copyright expired. They basically said it was our fault for not backing everything up on a separate system. While we explained that we do have a back up hard drive, we don't back up every time we make a purchase--so we haven't done so for several months. Then, this morning my husband was on his ipad and a message popped up that froze the ipad and it said that he needed to sync into itunes. He did so and then when he went back to unplug to go to work he realized everything was gone again! All his apps, music, everything. He was so upset because he saw no reason why this keeps happening.....Any thoughts??