ITunes freezes when I click on "burn" - CD diagnostics attached

iTunes freezes when I click on "burn" CD, or when I click on the "burning" tab in Edit, Properties, Advanced. I have to then use Task Manager to get out of iTunes then.
I ran a CD diagnostic and the results are below:
Dell Computer Corporation Dimension 2400
iTunes 6.0.4.2
CD Driver 2.0.4.3
CD Driver DLL 2.0.3.2
LowerFilters: PxHelp20 (2.0.0.0), MxlW2k (1.0.1.109),
UpperFilters: GEARAspiWDM (2.0.4.3),
Video Driver: Intel(R) 82845G/GL/GE/PE/GV Graphics Controller\Intel(R) 82845G/GL/GE/PE/GV Graphics Controller
IDE\DiskST380011A______________________________3.16___, Bus Type ATA, Bus Address [0,0]
IDE\CdRomLite-OnLTN486S_48x_Max_________________YDS6___, Bus Type ATA, Bus Address [0,0]
IDE\CdRomSAMSUOG!CE-S/SW!SW-349F!_______________R703___, Bus Type ATA, Bus Address [1,0]
If you have multiple drives on the same IDE or SCSI bus, these drives may interfere with each other.
Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.
Current user is administrator.
D: Unsupported CD or DVD drive.
Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.
E: Unsupported CD or DVD drive.
Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.
The last failed audio CD burn had error code -128(0xffffff80). It happened on drive on -128(0xffffff80) media at speed 0X.
Can anyone help?

Thanks for your question.
My system has all of the updates and drivers. The problem stated when I upgraded iTunes.
Are you suggesting that because of that, I need to upgrade to Windows XP?
Many people are having the same problem as I, and they already have Windows XP....so I doubt that is the problem.
My question is:
Where can I find an older revision of iTunes? At least then we could use our burners until apple fixes this bug, and then upgrade.
Thanks again,
oxford

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ITunes freezes when I click the BURN CD button any help please? Toonz?

I've updated the drivers and firmware but no change.
It just started doing this when I upgraded iTunes 1 week ago.
Here's my PC info:
Microsoft Windows 2000 Professional Service Pack 4 (Build 2195)
To Be Filled By O.E.M. To Be Filled By O.E.M.
iTunes 6.0.4.2
CD Driver 2.0.4.3
CD Driver DLL 2.0.3.2
LowerFilters: ASAPIW2k (6.0.2.0), AFS2K (3.1.14.0), PFC (2.5.0.201), MxlW2k (1.1.0.116), Cdr4_2K (5.3.2.31),
UpperFilters: GEARAspiWDM (2.0.4.3), Cdralw2k (5.3.2.31),
Video Driver: RADEON 9600 SERIES - \RADEON 9600 SERIES -
Found aspi32 running.
IDE\DiskMAXTOR6L040J2_________________________A93.0500, Bus Type ATA, Bus Address [1,0]
IDE\DiskWDCWD1200BB-00FTA0____________________15.05R15, Bus Type ATA, Bus Address [0,0]
IDE\CdRomAOPENDVD1648/AAP_______________________1.07___, Bus Type ATA, Bus Address [0,0]
IDE\CdRomHL-DT-STDVDRAM_GSA-4081B_______________A104___, Bus Type ATA, Bus Address [1,0]
If you have multiple drives on the same IDE or SCSI bus, these drives may interfere with each other.
Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.
Current user is administrator.
D: AOPEN DVD1648/AAP, Rev 1.07
Audio CD in drive.
Found 15 songs on CD, playing time 53:20 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 03:49:10
Track 3, start time 06:10:35
Track 4, start time 10:06:27
Track 5, start time 14:30:27
Track 6, start time 18:47:50
Track 7, start time 22:21:22
Track 8, start time 25:48:32
Track 9, start time 29:03:37
Track 10, start time 31:30:45
Track 11, start time 34:36:20
Track 12, start time 39:01:27
Track 13, start time 44:19:50
Track 14, start time 47:00:60
Track 15, start time 50:44:12
Audio CD reading succeeded.
Get drive speed succeeded.
E: HL-DT-ST DVDRAM GSA-4081B, Rev A104
Audio CD in drive.
Found 13 songs on CD, playing time 45:43 on Audio CD.
Track 1, start time 00:02:33
Track 2, start time 00:44:40
Track 3, start time 03:39:25
Track 4, start time 07:55:68
Track 5, start time 12:28:50
Track 6, start time 15:39:45
Track 7, start time 19:58:73
Track 8, start time 23:26:65
Track 9, start time 24:04:28
Track 10, start time 28:19:43
Track 11, start time 30:02:25
Track 12, start time 35:21:60
Track 13, start time 43:07:25
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 4 8 16 24.
The drive CDRW speeds are: 4.
The drive DVDR speeds are: 4.
The drive DVDRW speeds are: 4.
The last failed audio CD burn had error code -128(0xffffff80). It happened on drive E: HL-DT-ST DVDRAM GSA-4081B on -128(0xffffff80) media at speed 0X.
I update drivers on a regular basis. Anyone have a fix?
Thanks for your time.
Oxford

Thanks for your question.
My system has all of the updates and drivers. The problem stated when I upgraded iTunes.
Are you suggesting that because of that, I need to upgrade to Windows XP?
Many people are having the same problem as I, and they already have Windows XP....so I doubt that is the problem.
My question is:
Where can I find an older revision of iTunes? At least then we could use our burners until apple fixes this bug, and then upgrade.
Thanks again,
oxford

If iTunes Freezes when you try to Burn a CD, here's the FIX

I have read many posts about iTunes freezing when you try to burn a cd. This worked for me and it should work for you. It's a quite simple fix, but here goes:
If iTunes freezes when you:
1) Click on the Burning tab in your Preferances
OR
2) When you click on the Burn CD button
Steps To Recovery:
1) Completely Uninstall iTunes
2) Reinstall iTunes
3) If it still freezes either repair iTunes (using the file you used to install iTunes) or follow steps 1 and 2 again.
I hope this helps,
Corbin
Compaq Presario Windows XP
Message was edited by: Corbin

Hello christianafranck,
Welcome to Apple Support Communities.
You can use the following article to troubleshoot your CD burning issues.
Can't burn a CD in iTunes for Windows
http://support.apple.com/kb/TS1436
Regards,
Jeff D.

ITunes freezes when trying to access "burning" tab in advanced preferences

iTunes freezes when trying to access "burning" tab in advanced preferences and also when attempting to hit burn cd button in lower left corner.

Thank you SO much!!! This is Exactly the problem I was having. I have spent untold hours in the last couple of days trying to resolve not only iTunes freezing up, but my network connectivity went bust as well. I like Blink so I'm undecided about whether to uninstall it yet, so I just disabled all of its firewall settings, and presto!... I can not only get my CD/DVD player to read and burn CD's, but iTunes and my computer remain functional. I got my computer to reconnect to the internet by doing a System Restore at a point prior to my trying to burn a CD. Thanks again so much. You saved my entire week!

ITunes freezes when I try to burn a CD

When I try to burn a CD, iTunes freezes (with no error message) and I have to use Task Manager to close it. It also freezes when I click on the "Burn" tab in Properties and I have to use Task Manager to close it. I have tried to run CD Diagnostics (without a CD in it as instructed on other threads), but it locks up. Everything else on iTunes works, I have uninstalled iTunes and reinstalled it, and I have checked and updated all Windows updates.
Any help would be really appreciated!!

I need more information about your hardware configuration. Please run the iTunes Help menu -> Run CD diagnostics and post the output here.

ITunes freezes when I click burn disc

I've been a fan of iTunes since it came out, however, it's pretty worthless if I can't play my music in my car. I haven't been able to burn CDs for quite a while now. I can't pinpoint exactly when it stopped burning CDs but someone suggested that it was because of something in Windows Service Pack 2. I don't know. When I click burn disc, iTunes immediately freezes and I have to close it in the task manager. Also, if I go to edit preferences, and click on the burning tab, iTunes freezes, same situation. If anyone has any ideas how to remedy the problem, would you please let me know. I've already done two clean reinstalls to no avail.
- Craig

hi Craig!
drat. i was hoping that you had one of the Dell "two minute" hangs, which often seemed to be cleared up by heading to Dell to stock up on recent updates.
how about the rest of your CD diagnostics? have you followed up on any other recommendations made about checking your chipset or video driver or so forth?
if no joy with that, head here to check for other documentation and to submit your CD diagnostics to Apple:
http://www.apple.com/support/itunes/windows/cddiagnostics/
and keep periodically refreshing your thread here with another post. (if there have been any developments in the meantime, some informed passerby might be able to give you updated news.)
love, b

Why does iTunes freeze when I try to burn cds?

Hi, when I try to burn cds, iTunes freezes. I have a Sony CD-RW CRX175A and I have been assured by Sony that I'm running the latest firmware.
I was able to burn cds no problem two weeks ago. Then I removed an external hard drive and then plugged it back in later. To do this, I clicked an icon in the toolbar entitled "Safely Remove Hardware" and I'm wondering if I "removed" my cd burner or something. This is the only thing I can think of.
Regardless of what I wrote above, can anyone help me? I teach dance and not being able to burn cds in iTunes is making life difficult. THANK YOU!!!
Here's the CD Diagnostics:
Microsoft Windows XP Professional Service Pack 2 (Build 2600)
MSI MS-6380E
iTunes 6.0.4.2
CD Driver 2.0.4.3
CD Driver DLL 2.0.3.2
LowerFilters: PxHelp20 (2.0.0.0), AFS2K (3.1.20.0),
UpperFilters: GEARAspiWDM (2.0.4.3),
Video Driver: NVIDIA GeForce4 MX 440\GeForce4 MX 440
IDE\DiskMAXTOR6L020J1_________________________A93.0500, Bus Type ATA, Bus Address [0,0]
USBSTOR\DiskHP_____psc_2410_______1.00, Bus Type USB
USBSTOR\DiskMaxtor4G120J6_________GAK8, Bus Type USB
IDE\CdRom52XCD-ROM______________________________1.5C___, Bus Type ATA, Bus Address [0,0]
USBSTOR\CdRomSONY___CD-RW__CRX175A_1.0h, Bus Type USB
If you have multiple drives on the same IDE or SCSI bus, these drives may interfere with each other.
Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.
Check the Windows Update website to verify that you have the latest service packs and patches for your OS. Service packs affect the performance of USB and firewire CD / DVD drives.
Current user is administrator.
D: 52X CD-ROM, Rev 1.5C
Drive is empty.
G: SONY CD-RW CRX175A, Rev 1.0h
Media in drive is blank.
Get drive speed succeeded.
The drive CDR speeds are: 1 2 4 8 10 12 16.
The drive CDRW speeds are: 1 2 4 8.
The last failed audio CD burn had error code -128(0xffffff80). It happened on drive on -128(0xffffff80) media at speed 0X.

bump
Please help me if you can. Thankfully I can still burn cds no problem with Windows Media Player. For some reason iTunes just can't make it happen. I have tried reinstalling iTunes and I know I have the latest drivers for my cd burner. Any suggestions?
Thank you,
Truman

Itunes freezes when I attempt to burn CD from playlist

When I try to burn a CD from a playlist, all goes well until I click on to the pulsating "Burn Disc" Icon. Then, itunes freezes. I cannot execute any function at that point other than to use Windows Task Manager to shut down itunes. I read the posts in this section and tried the remedy of installing the GEAR installer to remove gearsec.exe and GEARSEC security with GEARsoftware. Contrary to the instructions, the software never asked me if I wanted gearsec.exe removed. That didn't solve the problem. This is a new problem that I did not experience in the past as I have burned several CD's from itunes before. I am now using itunes version 4.9.0.17 with Windows XP (Home Edition) with SP2. I will appreciate any directions that you can give me to correct this problem. Below are the results of my CD Diagnostic Check that I ran through itunes:
Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
iTunes 4.9.0.17
CD Driver 2.0.4.3
CD Driver DLL 2.0.3.2
LowerFilters: Cdr4_xp (7.1.0.190),
UpperFilters: GEARAspiWDM (2.0.4.3), Cdralw2k (7.1.0.189), pwd_2k (7.1.0.189),
Video Driver: NVIDIA GeForce FX 5200 GeForce FX 5200
Check the website of your computer manufacturer or video card vendor to verify that you have the latest video drivers.
IDE\DiskST380011A______________________________3.16___, Bus Type ATA, Bus Address [0,0]
USBSTOR\DiskHDS722516VLAT20___________, Bus Type USB
IDE\CdRomJLMSDVD-ROM_XJ-HD166___________________DD05___, Bus Type ATA, Bus Address [0,0]
IDE\CdRomNEC_DVD+RW_ND-1100A____________________10FD___, Bus Type ATA, Bus Address [1,0]
If you have multiple drives on the same IDE or SCSI bus, these drives may interfere with each other.
Some Dell computers need an update to the ATA bus driver before iTunes recognizes CDs. If you have a Dell computer, check the Dell support website for details.
D: JLMS DVD-ROM XJ-HD166, Rev DD05
Audio CD in drive.
Found 15 songs on CD, playing time 28:41 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 00:30:60
Track 3, start time 01:32:42
Track 4, start time 03:24:07
Track 5, start time 05:04:68
Track 6, start time 06:51:51
Track 7, start time 10:02:35
Track 8, start time 12:02:37
Track 9, start time 14:38:49
Track 10, start time 17:10:39
Track 11, start time 18:57:12
Track 12, start time 20:32:00
Track 13, start time 22:57:07
Track 14, start time 25:21:43
Track 15, start time 27:20:53
Check the website of your computer or drive manufacturer to verify that you have the latest firmware for your CD / DVD drive.
Audio CD reading succeeded.
E: _NEC DVD+RW ND-1100A, Rev 10FD
Audio CD in drive.
Found 13 songs on CD, playing time 37:52 on Audio CD.
Track 1, start time 00:02:32
Track 2, start time 02:58:60
Track 3, start time 05:27:55
Track 4, start time 08:25:27
Track 5, start time 11:36:02
Track 6, start time 14:41:42
Track 7, start time 17:29:22
Track 8, start time 20:01:00
Track 9, start time 23:28:72
Track 10, start time 26:57:50
Track 11, start time 29:06:60
Track 12, start time 32:20:50
Track 13, start time 34:32:15
Check the website of your computer or drive manufacturer to verify that you have the latest firmware for your CD / DVD drive.
Audio CD reading succeeded.
Thanks.

hi Robert!
I am using Roxio Easy Media Creator 7. (version 7.1.1.189 to be precise). I have no other CD burning software but I do have an Iomega external hard drive connected USP2. The software that comes with that is Iomega Automatic Backup v3.2.
no, i can't find anything relevant to do with conflicts with those packages. I'm not sure it's worth trying to uninstall 7.1 just to see what happens. (given that it's actually
b working
at the moment.)
curses. okay, at this point in time, all i can suggest is to start wading through our sea of documentation on burning problems. i believe you've already seen some of this, so apologies in advance:
b noir, "error codes" #4, 08:56am Aug 25, 2005
and then it's into the holding pattern ... keep checking the links to Apple docs, because they get updated. keep refreshing the thread with a post every now and then, in case we've been able to accumulate some more relevant working wisdom on the forums.
sorry i couldn't be of more help.
love, b

ITunes freezes when I try to burn imported & purchased songs on the same CD

When I make a playlist that contains a mixture of old MP3 files, songs I've downloaded from my CD collection, & songs purchased from iTunes, iTunes freezes up as soon as I try to burn a CD. It says "checking playlist", and just before the bar gets all the way across, it just stops and nothing happens.
Compaq Windows XP

Hello christianafranck,
Welcome to Apple Support Communities.
You can use the following article to troubleshoot your CD burning issues.
Can't burn a CD in iTunes for Windows
http://support.apple.com/kb/TS1436
Regards,
Jeff D.

ITunes freezes when I click on Edit | Preferences

It only freezes if another user is logged onto the computer; if I log off the other user, it doesn't freeze when I select Edit | Preferences.
I have Prevent...from syncing automatically checked.
I have tried deleting preferences xml file.
Windows 7 64-bit
iTunes version 10.6.0.40

I am experiencing the exact same issue as doteddy. Additionally, I am not able to sync an iPod on any account other than the first account that is logged in.
For example:
Boot Win 7 64 bit;
Log into Account "A";
I can access iTunes Preferences and sync an iPod Touch without any issue;
Close iTunes in Account "A";
Switch User and Log into Account "B" (note Account "A" is still logged, but I have switch over to using Account "B";
I am unable to access Preferences in Account "B" and I am unable to sync an iPod on Account "B";
Log out of Account "B";
Log out of Account "A";
Log back into Account "B";
Now that I am only logged into Account "B" I can access Preferences and Sync the iPod Touch on Account "B";
I have spent five hours trying to resolve this issue, unsucessfully. I have tried many solutions suggested by others with similar problems, but to no avail. I have uninstalled, reinstalled, and repaired iTunes several times. I have also tried creating new user accounts and using alternate accounts. The problem doesn't seem to be associated with specific user accounts; rather it is associated with being logged into more than one account simultaneously.
The problem is fully repeatable on my Win 7 64 bit system with iTunes 10.6.1.7 installed.
Note: the accounts that I am using (i.e. account "A" and account "B") have different security privileges. While I don't think this is material to the issue, I mention this just in case.

ITunes freezes when I click on "Play Movie"

When I try to watch a video, iTunes freezes up immediately and iTunes will stop responding. I tried disabling Direct3D video acceleration in Quicktime, but it did not help. Any help is appreciated. Here are my specs just in case. i5-3570k, GTX 660 Ti, 8GB RAM, Windows 7 Home Premium 64-bit

I had the same problem. From what I can tell, no one has found a solution except for reverting to version 7.6. I am trying to get credit for my rental which I never got to watch.

ITunes freezes when I try to burn a music disk

A couple of weeks ago I was able to burn a disk just fine, but now every time I try burning a disk iTunes freezes after checking the playlist to make sure the files will fit on the CD.
I'm trying to make a mix for my sister's birthday and have very limited time. Any information will help.

Hello christianafranck,
Welcome to Apple Support Communities.
You can use the following article to troubleshoot your CD burning issues.
Can't burn a CD in iTunes for Windows
http://support.apple.com/kb/TS1436
Regards,
Jeff D.

Itunes freezes when I try to Burn CDs

Every time I try to burn playlists I have made from purchased songs and songs I have converted to itunes the program will freeze on me and I have to restart. I have even tryed some of the suggestions from the help option and none of them work. Can somebody please help me? This is frustrating that I am spending money on songs and I cannot even enjoy them in my car!

I can't help you... at all. But if you scroll down to the posting burn cd = iTunes freezes (which was my post) someone was trying to help me on it and gave me a lot of things to try. maybe something of his will help you.

ITunes freezes when I try to burn a compact disc

I've ran CD dianostics like people with similar problems have done.. well here it is
Microsoft Windows XP Home Edition Service Pack 1 (Build 2600)
Sony Corporation PCG-K25(UC)
iTunes 6.0.4.2
CD Driver 2.0.4.3
CD Driver DLL 2.0.3.2
LowerFilters: PxHelp20 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.0.4.3),
Video Driver: RADEON IGP 345M\RADEON IGP 345M
FlashMedia\MSorMSProDevice, Bus Type SSA
IDE\DiskHITACHIDK23FA-60______________________00M4A0A2, Bus Type ATA, Bus Address [0,0]
IDE\CdRomMATSHITAUJ-820D________________________1.00___, Bus Type ATA, Bus Address [0,0]
If you have multiple drives on the same IDE or SCSI bus, these drives may interfere with each other.
Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.
Current user is administrator.
F: MATSHITA UJ-820D, Rev 1.00
Media in drive is blank.
Get drive speed succeeded.
The drive CDR speeds are: 4 8 12 16.
The drive CDRW speeds are: 4.
The drive DVDR speeds are: 4.
The drive DVDRW speeds are: 4.
The last failed audio CD burn had error code -128(0xffffff80). It happened on drive F: MATSHITA UJ-820D on CDR media at speed 0X.

Hello christianafranck,
Welcome to Apple Support Communities.
You can use the following article to troubleshoot your CD burning issues.
Can't burn a CD in iTunes for Windows
http://support.apple.com/kb/TS1436
Regards,
Jeff D.

Itunes Freezes when attempting to Burn CD's

My itunes freezes when I attempt to burn CD's. I have uninstalled and reinstalled itunes with no change. I have attempted to update CD/DVD burner drivers. No luck any advice?

I just used Nero to burn cds as opposed to iTunes.

ITunes freezes when I click on "burn" - CD diagnostics attached

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