ITunes freezes when I select help

iTunes freezes when I select help. Does the same thing in safe mode. Reinstall didn't help. iTunes 10.7.0.21. Windows 7 64 bit
When I choose iTunes help from the help menu, the help window opens with half of the window on screen and half of the window off of the screen to the right. The computer and other programs continue to work correctly but I need to use task manager to get iTunes to close.
Any thoughts???
Thanks, Tony

SUCCESS!
After trying all the suggestions above I googled the issue and came across a Windows specific forum where a guy had a software conflict with Malwarebytes.
That got me thinking about a startup item conflict.
Using Msconfig, I systemattically turned off half of my startup items, did a restart, tested the result.
In my case, with half of the items off, I could access the itunes store.
I turned on half of the remaining items, restarted, tested the result.
I could still access the store.
After about 8-10 cycles of this, I found that a startup item called OC_Guru_II was the culprit.
It is an overclocking utility that came with my Gigabyte brand Nvidia video card.
I'm confident that this was my problem. It is 100% repeatable.
Hope that it helps some of you when the other stuff doesn't.
All the best to everyone,
Tony

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hello all
whenever i open itunes on my macbook, the loading pinwheel comes up and doesn't go away until i quit itunes or turn off my computer. my itunes will 'freeze' whenever i open it and will not let me play songs or anything. please help me!

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ITunes freezes when opening, please help

Whenever I try to open my iTunes it starts by "updating" my library, then it either freezes halfway through that or it freezes about 2 seconds later. I've tried to figure it out but nothing I try has been working. I've noticed that iTunes is trying to download a podcast right after but I don't know if that's the problem. I've tried to unsubscribe to the specific podcast but I can't get to it in time before it freezes. please help me
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Hi
I had the same and I feel that your library is corrupted. Don’t be afraid since I could repair the iTunes following the next steps:
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Follow these steps:
1. Quit iTunes.
2. Locate your iTunes folder.
 For Mac OS X the iTunes folder is stored in one of the following locations:
/Users/username/Music
 For Microsoft Windows XP and 2000 the iTunes folder is stored in
\Documents and Settings\username\My Documents\My Music\
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3. Open your iTunes folder.
4. Drag the iTunes Music Library.xml to the Desktop
5. Drag the following file from your iTunes folder to the Trash:
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7. From the File menu, choose Import.
8. Navigate to the iTunes Music Library.xml file on the Desktop.
9. Windows users: Click Open.
Moreover you should follow the next steps.
1. Quit iTunes.
2. Move the iTunes Library file located at C:\Documents and Settings\username\My Documents\My Music\iTunes to your desktop
3. Open iTunes.
4. From the File menu, choose Add Folder to Library.
Navigate to the folder where your music is located. Typically this is
C:\Users\username\Music\iTunes\iTunes Music
In this way I could repair the iTunes 7.2. I apologize for my poor English and I hope to be of help for you.
Machicha

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Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
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Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
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Apple Application Support
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HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
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See Corrupt iPod classic.
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Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
Dell Inc. Inspiron 6000
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CD Driver 2.0.4.3
CD Driver DLL 2.0.3.2
LowerFilters: PxHelp20 (2.0.0.0), drvmcdb (1.0.0.1), sscdbhk5 (1.0.0.1),
UpperFilters: GEARAspiWDM (2.0.4.3),
Video Driver: ATI MOBILITY RADEON X300\ATI MOBILITY RADEON X300
IDE\DiskHTS548080M9AT00_______________________MG4OA5EA, Bus Type ATA, Bus Address [0,0]
USBSTOR\DiskSanDiskImageMate_CF___1.00, Bus Type USB
IDE\CdRomSONYDVD+-RW_DW-D56A____________________PDS7___, Bus Type ATA, Bus Address [0,0]
If you have multiple drives on the same IDE or SCSI bus, these drives may interfere with each other.
Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.
Current user is administrator.
E: SONY DVD+-RW DW-D56A, Rev PDS7
Audio CD in drive.
Found 21 songs on CD, playing time 77:54 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 02:50:05
Track 3, start time 07:36:12
Track 4, start time 13:27:28
Track 5, start time 19:11:63
Track 6, start time 21:29:24
Track 7, start time 26:49:02
Track 8, start time 29:03:12
Track 9, start time 31:23:11
Track 10, start time 35:01:04
Track 11, start time 38:32:46
Track 12, start time 42:02:61
Track 13, start time 45:41:28
Track 14, start time 49:05:39
Track 15, start time 52:11:36
Track 16, start time 55:13:61
Track 17, start time 57:39:64
Track 18, start time 63:30:22
Track 19, start time 65:40:30
Track 20, start time 69:21:14
Track 21, start time 73:21:42
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 4 10 12 16 20.
The drive CDRW speeds are: 4.
The drive DVDR speeds are: 4.
The drive DVDRW speeds are: 4.
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hi David!
The computer just freezes and according to Task Manager, iTunes takes 100% of the computer's resources.
Help! Any suggestions?
first let's try a
b repair install.
go to your add/remove programs, select itunes, click "change/remove" and then select "repair".
if no joy with that, let's try working through some of the other usual suspects:
http://docs.info.apple.com/article.html?artnum=93360
http://docs.info.apple.com/article.html?artnum=93286
these resources might also be useful:
http://docs.info.apple.com/article.html?artnum=300252
toonz, "Where to find firmware for your CD/DVD drive", 05:55pm Apr 15, 2005 CDT
keep us posted on your progress.
love, b

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JoshJ86 wrote:
My iTunes freezes when I plug in a mobile device. I have Windows 8. I have tried many troubleshooting tips already.
I'd suggest you post your question on the iTunes for Windows forum. This forum is meant for getting Windows to run on a Mac.

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I've restarted literally tens of times.
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the same thing is happening with me. itunes will freeze and then it wont put songs on my ipod.
im starting to get upset since i just went out and bought a new ipod. thinking that was the problem.
PLEASE HELP!!!

Itune freezes when i connect iphone on macbook pro

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Launch the Console application in any of the following ways:
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ITunes freezes when I click on Edit | Preferences

It only freezes if another user is logged onto the computer; if I log off the other user, it doesn't freeze when I select Edit | Preferences.
I have Prevent...from syncing automatically checked.
I have tried deleting preferences xml file.
Windows 7 64-bit
iTunes version 10.6.0.40

I am experiencing the exact same issue as doteddy. Additionally, I am not able to sync an iPod on any account other than the first account that is logged in.
For example:
Boot Win 7 64 bit;
Log into Account "A";
I can access iTunes Preferences and sync an iPod Touch without any issue;
Close iTunes in Account "A";
Switch User and Log into Account "B" (note Account "A" is still logged, but I have switch over to using Account "B";
I am unable to access Preferences in Account "B" and I am unable to sync an iPod on Account "B";
Log out of Account "B";
Log out of Account "A";
Log back into Account "B";
Now that I am only logged into Account "B" I can access Preferences and Sync the iPod Touch on Account "B";
I have spent five hours trying to resolve this issue, unsucessfully. I have tried many solutions suggested by others with similar problems, but to no avail. I have uninstalled, reinstalled, and repaired iTunes several times. I have also tried creating new user accounts and using alternate accounts. The problem doesn't seem to be associated with specific user accounts; rather it is associated with being logged into more than one account simultaneously.
The problem is fully repeatable on my Win 7 64 bit system with iTunes 10.6.1.7 installed.
Note: the accounts that I am using (i.e. account "A" and account "B") have different security privileges. While I don't think this is material to the issue, I mention this just in case.

ITunes freezes when I click on "burn" - CD diagnostics attached

iTunes freezes when I click on "burn" CD, or when I click on the "burning" tab in Edit, Properties, Advanced. I have to then use Task Manager to get out of iTunes then.
I ran a CD diagnostic and the results are below:
Dell Computer Corporation Dimension 2400
iTunes 6.0.4.2
CD Driver 2.0.4.3
CD Driver DLL 2.0.3.2
LowerFilters: PxHelp20 (2.0.0.0), MxlW2k (1.0.1.109),
UpperFilters: GEARAspiWDM (2.0.4.3),
Video Driver: Intel(R) 82845G/GL/GE/PE/GV Graphics Controller\Intel(R) 82845G/GL/GE/PE/GV Graphics Controller
IDE\DiskST380011A______________________________3.16___, Bus Type ATA, Bus Address [0,0]
IDE\CdRomLite-OnLTN486S_48x_Max_________________YDS6___, Bus Type ATA, Bus Address [0,0]
IDE\CdRomSAMSUOG!CE-S/SW!SW-349F!_______________R703___, Bus Type ATA, Bus Address [1,0]
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Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.
Current user is administrator.
D: Unsupported CD or DVD drive.
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E: Unsupported CD or DVD drive.
Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.
The last failed audio CD burn had error code -128(0xffffff80). It happened on drive on -128(0xffffff80) media at speed 0X.
Can anyone help?

Thanks for your question.
My system has all of the updates and drivers. The problem stated when I upgraded iTunes.
Are you suggesting that because of that, I need to upgrade to Windows XP?
Many people are having the same problem as I, and they already have Windows XP....so I doubt that is the problem.
My question is:
Where can I find an older revision of iTunes? At least then we could use our burners until apple fixes this bug, and then upgrade.
Thanks again,
oxford

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