ITunes freezes when I try to burn a CD

When I try to burn a CD, iTunes freezes (with no error message) and I have to use Task Manager to close it. It also freezes when I click on the "Burn" tab in Properties and I have to use Task Manager to close it. I have tried to run CD Diagnostics (without a CD in it as instructed on other threads), but it locks up. Everything else on iTunes works, I have uninstalled iTunes and reinstalled it, and I have checked and updated all Windows updates.
Any help would be really appreciated!!

I need more information about your hardware configuration. Please run the iTunes Help menu -> Run CD diagnostics and post the output here.

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If iTunes Freezes when you try to Burn a CD, here's the FIX

I have read many posts about iTunes freezing when you try to burn a cd. This worked for me and it should work for you. It's a quite simple fix, but here goes:
If iTunes freezes when you:
1) Click on the Burning tab in your Preferances
OR
2) When you click on the Burn CD button
Steps To Recovery:
1) Completely Uninstall iTunes
2) Reinstall iTunes
3) If it still freezes either repair iTunes (using the file you used to install iTunes) or follow steps 1 and 2 again.
I hope this helps,
Corbin
Compaq Presario Windows XP
Message was edited by: Corbin

Hello christianafranck,
Welcome to Apple Support Communities.
You can use the following article to troubleshoot your CD burning issues.
Can't burn a CD in iTunes for Windows
http://support.apple.com/kb/TS1436
Regards,
Jeff D.

Why does iTunes freeze when I try to burn cds?

Hi, when I try to burn cds, iTunes freezes. I have a Sony CD-RW CRX175A and I have been assured by Sony that I'm running the latest firmware.
I was able to burn cds no problem two weeks ago. Then I removed an external hard drive and then plugged it back in later. To do this, I clicked an icon in the toolbar entitled "Safely Remove Hardware" and I'm wondering if I "removed" my cd burner or something. This is the only thing I can think of.
Regardless of what I wrote above, can anyone help me? I teach dance and not being able to burn cds in iTunes is making life difficult. THANK YOU!!!
Here's the CD Diagnostics:
Microsoft Windows XP Professional Service Pack 2 (Build 2600)
MSI MS-6380E
iTunes 6.0.4.2
CD Driver 2.0.4.3
CD Driver DLL 2.0.3.2
LowerFilters: PxHelp20 (2.0.0.0), AFS2K (3.1.20.0),
UpperFilters: GEARAspiWDM (2.0.4.3),
Video Driver: NVIDIA GeForce4 MX 440\GeForce4 MX 440
IDE\DiskMAXTOR6L020J1_________________________A93.0500, Bus Type ATA, Bus Address [0,0]
USBSTOR\DiskHP_____psc_2410_______1.00, Bus Type USB
USBSTOR\DiskMaxtor4G120J6_________GAK8, Bus Type USB
IDE\CdRom52XCD-ROM______________________________1.5C___, Bus Type ATA, Bus Address [0,0]
USBSTOR\CdRomSONY___CD-RW__CRX175A_1.0h, Bus Type USB
If you have multiple drives on the same IDE or SCSI bus, these drives may interfere with each other.
Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.
Check the Windows Update website to verify that you have the latest service packs and patches for your OS. Service packs affect the performance of USB and firewire CD / DVD drives.
Current user is administrator.
D: 52X CD-ROM, Rev 1.5C
Drive is empty.
G: SONY CD-RW CRX175A, Rev 1.0h
Media in drive is blank.
Get drive speed succeeded.
The drive CDR speeds are: 1 2 4 8 10 12 16.
The drive CDRW speeds are: 1 2 4 8.
The last failed audio CD burn had error code -128(0xffffff80). It happened on drive on -128(0xffffff80) media at speed 0X.

bump
Please help me if you can. Thankfully I can still burn cds no problem with Windows Media Player. For some reason iTunes just can't make it happen. I have tried reinstalling iTunes and I know I have the latest drivers for my cd burner. Any suggestions?
Thank you,
Truman

ITunes freezes when I try to burn imported & purchased songs on the same CD

When I make a playlist that contains a mixture of old MP3 files, songs I've downloaded from my CD collection, & songs purchased from iTunes, iTunes freezes up as soon as I try to burn a CD. It says "checking playlist", and just before the bar gets all the way across, it just stops and nothing happens.
Compaq Windows XP

Hello christianafranck,
Welcome to Apple Support Communities.
You can use the following article to troubleshoot your CD burning issues.
Can't burn a CD in iTunes for Windows
http://support.apple.com/kb/TS1436
Regards,
Jeff D.

ITunes freezes when I try to burn a music disk

A couple of weeks ago I was able to burn a disk just fine, but now every time I try burning a disk iTunes freezes after checking the playlist to make sure the files will fit on the CD.
I'm trying to make a mix for my sister's birthday and have very limited time. Any information will help.

Hello christianafranck,
Welcome to Apple Support Communities.
You can use the following article to troubleshoot your CD burning issues.
Can't burn a CD in iTunes for Windows
http://support.apple.com/kb/TS1436
Regards,
Jeff D.

Itunes freezes when I try to Burn CDs

Every time I try to burn playlists I have made from purchased songs and songs I have converted to itunes the program will freeze on me and I have to restart. I have even tryed some of the suggestions from the help option and none of them work. Can somebody please help me? This is frustrating that I am spending money on songs and I cannot even enjoy them in my car!

I can't help you... at all. But if you scroll down to the posting burn cd = iTunes freezes (which was my post) someone was trying to help me on it and gave me a lot of things to try. maybe something of his will help you.

ITunes freezes when I try to burn a compact disc

I've ran CD dianostics like people with similar problems have done.. well here it is
Microsoft Windows XP Home Edition Service Pack 1 (Build 2600)
Sony Corporation PCG-K25(UC)
iTunes 6.0.4.2
CD Driver 2.0.4.3
CD Driver DLL 2.0.3.2
LowerFilters: PxHelp20 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.0.4.3),
Video Driver: RADEON IGP 345M\RADEON IGP 345M
FlashMedia\MSorMSProDevice, Bus Type SSA
IDE\DiskHITACHIDK23FA-60______________________00M4A0A2, Bus Type ATA, Bus Address [0,0]
IDE\CdRomMATSHITAUJ-820D________________________1.00___, Bus Type ATA, Bus Address [0,0]
If you have multiple drives on the same IDE or SCSI bus, these drives may interfere with each other.
Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.
Current user is administrator.
F: MATSHITA UJ-820D, Rev 1.00
Media in drive is blank.
Get drive speed succeeded.
The drive CDR speeds are: 4 8 12 16.
The drive CDRW speeds are: 4.
The drive DVDR speeds are: 4.
The drive DVDRW speeds are: 4.
The last failed audio CD burn had error code -128(0xffffff80). It happened on drive F: MATSHITA UJ-820D on CDR media at speed 0X.

Hello christianafranck,
Welcome to Apple Support Communities.
You can use the following article to troubleshoot your CD burning issues.
Can't burn a CD in iTunes for Windows
http://support.apple.com/kb/TS1436
Regards,
Jeff D.

ITunes freezes when I click on "burn" - CD diagnostics attached

iTunes freezes when I click on "burn" CD, or when I click on the "burning" tab in Edit, Properties, Advanced. I have to then use Task Manager to get out of iTunes then.
I ran a CD diagnostic and the results are below:
Dell Computer Corporation Dimension 2400
iTunes 6.0.4.2
CD Driver 2.0.4.3
CD Driver DLL 2.0.3.2
LowerFilters: PxHelp20 (2.0.0.0), MxlW2k (1.0.1.109),
UpperFilters: GEARAspiWDM (2.0.4.3),
Video Driver: Intel(R) 82845G/GL/GE/PE/GV Graphics Controller\Intel(R) 82845G/GL/GE/PE/GV Graphics Controller
IDE\DiskST380011A______________________________3.16___, Bus Type ATA, Bus Address [0,0]
IDE\CdRomLite-OnLTN486S_48x_Max_________________YDS6___, Bus Type ATA, Bus Address [0,0]
IDE\CdRomSAMSUOG!CE-S/SW!SW-349F!_______________R703___, Bus Type ATA, Bus Address [1,0]
If you have multiple drives on the same IDE or SCSI bus, these drives may interfere with each other.
Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.
Current user is administrator.
D: Unsupported CD or DVD drive.
Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.
E: Unsupported CD or DVD drive.
Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.
The last failed audio CD burn had error code -128(0xffffff80). It happened on drive on -128(0xffffff80) media at speed 0X.
Can anyone help?

Thanks for your question.
My system has all of the updates and drivers. The problem stated when I upgraded iTunes.
Are you suggesting that because of that, I need to upgrade to Windows XP?
Many people are having the same problem as I, and they already have Windows XP....so I doubt that is the problem.
My question is:
Where can I find an older revision of iTunes? At least then we could use our burners until apple fixes this bug, and then upgrade.
Thanks again,
oxford

ITunes freezes when trying to access "burning" tab in advanced preferences

iTunes freezes when trying to access "burning" tab in advanced preferences and also when attempting to hit burn cd button in lower left corner.

Thank you SO much!!! This is Exactly the problem I was having. I have spent untold hours in the last couple of days trying to resolve not only iTunes freezing up, but my network connectivity went bust as well. I like Blink so I'm undecided about whether to uninstall it yet, so I just disabled all of its firewall settings, and presto!... I can not only get my CD/DVD player to read and burn CD's, but iTunes and my computer remain functional. I got my computer to reconnect to the internet by doing a System Restore at a point prior to my trying to burn a CD. Thanks again so much. You saved my entire week!

Itunes freezes when i try to log in in to my apple id :(

Itunes freezes when i try to log in in to my apple id(apple store)
and it is not because of the update

Exact Same issue!
I haven't tried using a new profile but the moment I click on the Sign Out link under my user name in the store, iTunes freezes and needs to be killed.
Reinstalls haven't helped, sometimes out of the blue it works fine but in most cases iTunes is now practically unusable for me.
This started recently after the update and I can't pinpoint any other major change to my system.

I am at the most current version of itunes, but when i try to burn a cd i get an error stating disc burner or software not found - any help?

I am at the most current version of itunes, but when i try to burn a cd i get an error stating disc burner or software not found - any help?

Could you post your diagnostics for us please?
In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:
... and click "Next".
When you get through to the final screen:
... click the "Copy to Clipboard" button and paste the diagnostics into a reply here.

Help: iTunes freezing when I try to transfer purchases from iPad 2.

iTunes freezes when I try to transfer purchases from my iPad 2 to my laptop (MS Vista). It starts to transfer purchases but eventually results in iTunes not responding or my device timing out. I've tried Disk Cleanup/Defrag and uninstall/re-install of iTunes in the correct sequence. Can anyone please help me?

How is your iPod configured to sync music? In other words, what options and configurations do you have enabled from under your iPod's Summary and Music tabs in iTunes?
Maybe have a look at this article as well to verify your iPod is set up for syncing music.
iTunes: Syncing media content to iOS devices and iPod
B-rock

I tune freezes when I try to burn

OK, like everyone else I have read through countless threads looking for a solution to my problem. My problem being that I can no longer burn play lists containing both purchased and imported music. I can burn just purchased or just imported, but not together. So this leaves me to believe that this is an iTunes issue. (It all started back when 4.9 was out.) Since then I have removed it, repaired, upgraded it, and everything else I could think of under the sun. I was hoping when iTunes 6 came out it would solve the problem, but it didn't. I even thought to myself hey maybe it is my computer so I took the songs I wanted to burn and put them on multiple machines (3 others) and try to burn the with iTunes. No luck same thing happened, thought hey maybe it is the songs. Nope they couldn't do it with their own songs either. So like I said this has to be an iTunes software issue. Now I am sure their are more people out their with the same problem and they have called apple and sent their diagnostics in, but no one has come up with any answers. I have searched and searched, but their are no answers out their. You would have figured by now someone would be like hey I have found a solution. Oh well all I am asking in this semi-rant is for an answer to the problem why iTunes freezes when trying to burn playlists containing purchased and imported music? Thanks for your time.
-Lost

Hello gardinfool,
Thanks for the question, and welcome to Apple Support Communities.
I understand you are having issues with FaceTime for Mac. The following resource outlines various troubleshooting steps that may lead to a resolution:
FaceTime for Mac: Troubleshooting FaceTime
http://support.apple.com/kb/TS4185
Thanks,
Matt M.

Itunes freezes when I attempt to burn CD from playlist

When I try to burn a CD from a playlist, all goes well until I click on to the pulsating "Burn Disc" Icon. Then, itunes freezes. I cannot execute any function at that point other than to use Windows Task Manager to shut down itunes. I read the posts in this section and tried the remedy of installing the GEAR installer to remove gearsec.exe and GEARSEC security with GEARsoftware. Contrary to the instructions, the software never asked me if I wanted gearsec.exe removed. That didn't solve the problem. This is a new problem that I did not experience in the past as I have burned several CD's from itunes before. I am now using itunes version 4.9.0.17 with Windows XP (Home Edition) with SP2. I will appreciate any directions that you can give me to correct this problem. Below are the results of my CD Diagnostic Check that I ran through itunes:
Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
iTunes 4.9.0.17
CD Driver 2.0.4.3
CD Driver DLL 2.0.3.2
LowerFilters: Cdr4_xp (7.1.0.190),
UpperFilters: GEARAspiWDM (2.0.4.3), Cdralw2k (7.1.0.189), pwd_2k (7.1.0.189),
Video Driver: NVIDIA GeForce FX 5200 GeForce FX 5200
Check the website of your computer manufacturer or video card vendor to verify that you have the latest video drivers.
IDE\DiskST380011A______________________________3.16___, Bus Type ATA, Bus Address [0,0]
USBSTOR\DiskHDS722516VLAT20___________, Bus Type USB
IDE\CdRomJLMSDVD-ROM_XJ-HD166___________________DD05___, Bus Type ATA, Bus Address [0,0]
IDE\CdRomNEC_DVD+RW_ND-1100A____________________10FD___, Bus Type ATA, Bus Address [1,0]
If you have multiple drives on the same IDE or SCSI bus, these drives may interfere with each other.
Some Dell computers need an update to the ATA bus driver before iTunes recognizes CDs. If you have a Dell computer, check the Dell support website for details.
D: JLMS DVD-ROM XJ-HD166, Rev DD05
Audio CD in drive.
Found 15 songs on CD, playing time 28:41 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 00:30:60
Track 3, start time 01:32:42
Track 4, start time 03:24:07
Track 5, start time 05:04:68
Track 6, start time 06:51:51
Track 7, start time 10:02:35
Track 8, start time 12:02:37
Track 9, start time 14:38:49
Track 10, start time 17:10:39
Track 11, start time 18:57:12
Track 12, start time 20:32:00
Track 13, start time 22:57:07
Track 14, start time 25:21:43
Track 15, start time 27:20:53
Check the website of your computer or drive manufacturer to verify that you have the latest firmware for your CD / DVD drive.
Audio CD reading succeeded.
E: _NEC DVD+RW ND-1100A, Rev 10FD
Audio CD in drive.
Found 13 songs on CD, playing time 37:52 on Audio CD.
Track 1, start time 00:02:32
Track 2, start time 02:58:60
Track 3, start time 05:27:55
Track 4, start time 08:25:27
Track 5, start time 11:36:02
Track 6, start time 14:41:42
Track 7, start time 17:29:22
Track 8, start time 20:01:00
Track 9, start time 23:28:72
Track 10, start time 26:57:50
Track 11, start time 29:06:60
Track 12, start time 32:20:50
Track 13, start time 34:32:15
Check the website of your computer or drive manufacturer to verify that you have the latest firmware for your CD / DVD drive.
Audio CD reading succeeded.
Thanks.

hi Robert!
I am using Roxio Easy Media Creator 7. (version 7.1.1.189 to be precise). I have no other CD burning software but I do have an Iomega external hard drive connected USP2. The software that comes with that is Iomega Automatic Backup v3.2.
no, i can't find anything relevant to do with conflicts with those packages. I'm not sure it's worth trying to uninstall 7.1 just to see what happens. (given that it's actually
b working
at the moment.)
curses. okay, at this point in time, all i can suggest is to start wading through our sea of documentation on burning problems. i believe you've already seen some of this, so apologies in advance:
b noir, "error codes" #4, 08:56am Aug 25, 2005
and then it's into the holding pattern ... keep checking the links to Apple docs, because they get updated. keep refreshing the thread with a post every now and then, in case we've been able to accumulate some more relevant working wisdom on the forums.
sorry i couldn't be of more help.
love, b

Itunes crashes when I try to burn

When I try to burn a cd from itunes, itunes will freeze up and I'll have to ctrlaltdelete my way out. Also, when I go to prefs, and then advanced, and then I hit the "burn" tab, itunes will also freeze up.
I am able to burn from windows media player, so it isn't a problem with the burner. Help anyone?
Here's the cd daignostic:
Microsoft Windows 2000 Professional Service Pack 4 (Build 2195)
Dell Computer Corporation XPS800
iTunes 6.0.1.3
CD Driver 2.0.4.3
CD Driver DLL 2.0.3.2
LowerFilters: PxHelp20 (2.0.0.0), Cdr4_2K (5.3.2.31),
UpperFilters: Cdralw2k (5.3.2.31), GEARAspiWDM (2.0.4.3),
Video Driver: NVIDIA RIVA TNT2 Model 64\RIVA TNT2 Model 64/Model 64 Pro
Found aspi32 running.

Hi,
have you tried burning a playlist which doesn't contain any purchased tracks. My pc does the same as yours, but after a lot of trial and error I found out that it only does it when it has a track on from Itunes.
Good luck - any info you get to sort this, do you think you could post it please.
Thanks
Jane

ITunes freezes when I try to burn a CD

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