Itunes has encountered a problem....(won't open)
Itunes will not open. It comes up with the message "Itunes has encountered a problem and needs to close" every single time. I've tried the following:
1. uninstalled it
2. reinstalled it about 150 x
3. downloaded new versions of Macromedia.
4. gone to the registry to make sure all itunes is deleted when I uninstall
5. Contacted computer help at my college.
PLEASE HELP!!!
On a side note itunes problems started to occur when I used a friend's shuffle on my computer. Since then the shuffle as also stopped working and has been replaced. There is no Ishuffle software on my computer any more and I have not tried plugging in the shuffle since ths problem has occurred.
IBM thinkpad Windows XP
hi albru!
iTunes has encountered a problem and needs to close. We are sorry for the inconvenience.
the first thing i check for with one of those error messages is a broken quicktime. does your Quicktime currently launch, or does it give you an error message?
if it gives you an error message, first try the following technique:
iTunes 6 for Windows unexpectedly quits when opened
(also switch off your antivirus and antispyware prior to the uninstall and prior to the repair install.)
keep us posted.
love, b
Similar Messages
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When I open iTunes, I receive an error that reads "iTunes has encountered a problem and needs to close. Sorry for the convenience." When I click to see the error, it reads "AppName: itunes.exe AppVer: 10.5.2.11 ModName: msvcr80.dll" Why ? I am overly frustrated. Please help. Not exactly sure which operating system I have. It is a dell laptop with xp.
AppName: itunes.exe AppVer: 10.5.2.11 ModName: msvcr80.dll
ModVer: 8.0.50727.6195 Offset: 00026b72
AppName: itunes.exe AppVer: 10.5.2.11 ModName: msvcr80.dll
ModVer: 8.0.50727.6195 Offset: 00026b72Well I was able to successfully revert back to iTunes8. Here's my steps:
1. In Add/Remove Programs I deleted all Apple products (iTunes, QuickTime, Safari, Bonjour, etc.)
2. I then check C:\Program Files\ and made sure all folders were deleted (QuickTime, etc.)
3. I then ran a Registry Cleaner program to make sure all entries from Apple products were removed.
4. I then rebooted my PC
5. I then downloaded iTunes8.0.2 from here: http://www.apple.com/downloads/macosx/apple/ipod_itunes/itunes802forwindows.html
6. After it installed it said it could use my iTunes library file because it was created with a newer version. So I re-created my library by following these steps: http://support.apple.com/kb/HT1451
It took some time but iTunes is now back up and running. And I have all my playlists, etc. I haven't tried to sync anything yet. I'm just thrilled to have my iTunes back! -
Itunes will not open- "iTunes has encountered a problem and needs to close"
My iTunes will not open anymore, giving me the error message: "iTunes has encountered a problem and needs to close. We are sorry for the inconvenience." I have uninstalled and reinstalled iTunes several times, and with different versions. Nothing I do seems to work. I have even copied the program files from a friend whose iTunes does work, hoping that would fix it, but to no avail. Has anyone discovered a way to fix this problem. I have a friend who has the same problem, but hasn't been able to fix it either.
What happens when you go into control panel, click on the Quick Tunes config icon, and then select the audio tab? If you get an error, Quick Time is corrupted. Also double check your sound card drivers. Can you play any sound at all? Does Windows Media Player function? What is you anti virus software?
-
Cannot open itunes, "itunes has encountered a problem and needs to close"
I have tried numerous to times to download itunes update after having ipod display indicating not all songs have been transfered because of old version. I've tried disabling McAfee and getting windows updates, (I'm running XP)When I look in programs, ipod for updater it lists both 2004-08-06 and 2005-10-12. The error message reads" itunes has encountered a problem and needs to close" Quicktime does not open either and gives the same error mess. Will uninstalling and reinstalling itunes help? and if so, I loose my entire collection right?
hi daytimer!
The error message reads" itunes has encountered a problem and needs to close" Quicktime does not open either
hmmm. that strongly suggests that the itunes problem is due to a broken quicktime. let's try a careful standalone QT 7.0.3 reinstall first.
download and save the QT installer to your hard drive. (we'll run the install from there rather than online.) switch off all antivirus and antispyware applications prior to the install.
http://www.apple.com/quicktime/download/standalone.html
does the install go through okay? if so, does itunes launch properly after that?
love, b -
I get the message 'itunes has encountered a problem and needs to close' when trying to open itunes 11.1.1.11. I had to uninstall itunes so that I could load this version as the update to version 11 kept failing. The PC says 11.1.1.11 is correctly loaded, but I now cannot open itunes. Any advice on how to get itunes working again?
Hello there, ytnoj.
Uninstalling and reinstalling iTunes can be a tricky endeavor and must be done in a very specific way. The following Knowledge Base article provides the step-by-step of the process:
Removing and Reinstalling iTunes and other software components for Windows XP
https://support.apple.com/kb/HT1925
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
I am using a Windows 7 laptop, 64 bit. When ever I try to open iTunes, it immediately freezes and says "iTunes has encountered a problem and needs to close." I have tried uninstalling then reinstalling, and also going back to previous versions. Any ideas as to how to fix this? Thanks!!
You need to remove all installer file, uninstall iTunes and all related programs, then do a clean install.
Try the following steps:
1. Go to Microsoft website to fix install and Unistall problems. Click "Run now" from Fix it to remove all iTunes & related installer files:
http://support.microsoft.com/mats/Program_Install_and_Uninstall
Be aware that Windows Installer CleanUp Utility will not remove the actual program from your computer. However, it will remove the installation files so that you can start the installation, upgrade, or uninstall over.
2. You should remove all instances of iTunes and the rest of the components listed below:
it may be necessary to remove all traces of iTunes, QuickTime, and related software components from your computer before reinstalling iTunes.
Use the Control Panel to uninstall iTunes and related software components in the following order:
iTunes
QuickTime
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support (iTunes 9 or later)
Follow the instructions from Apple article listed here: http://support.apple.com/kb/HT1923 to remove all components
3. Reboot your computer. Next, download iTunes from here:http://www.apple.com/itunes/download/ and install from scratch -
NEED YOUR HELP: Can't open iTunes - iTunes has encountered a problem and...
Could someone please help me with the following problem...
After successfully installing iTunes 8 I'm unable to open iTunes as I get the following message:
**"iTunes has encountered a problem and needs to close.**
**We are sorry for the inconvenience.**
**If you were in the middle of something, the information you were working on might be lost.**
**For more information about this error, <click here>"**
This error reads:
*"Error signature*
*AppName: itunes.exe*
*AppVer: 8.0.2.20*
*ModName: quicktime.qts*
*ModVer: 7.60.92.0*
*Offset: 000985f9*
*To view technical information about the error report, <click here>*
This error reads:
<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="iTunes.exe" FILTER="GRABMIFILTERPRIVACY">
<MATCHING_FILE NAME="CDDBControlApple.dll" SIZE="438272" CHECKSUM="0x4B308308" BINFILEVERSION="2.0.1.33" BINPRODUCTVERSION="2.0.1.33" PRODUCT_VERSION="2, 0, 1, 33" FILE_DESCRIPTION="CDDBControl Core Module (Apple)" COMPANY_NAME="Gracenote, Inc." PRODUCT_NAME="CDDBControl Core Module" FILE_VERSION="2, 0, 1, 33" ORIGINAL_FILENAME="CDDBControlApple.DLL" INTERNAL_NAME="CDDBControl" LEGAL_COPYRIGHT="Copyright 1999 - 2006" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTOBIN_FILEVERSION="2.0.1.33" UPTOBIN_PRODUCTVERSION="2.0.1.33" LINK_DATE="12/21/2006 16:02:01" UPTOLINKDATE="12/21/2006 16:02:01" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="iPodUpdaterExt.dll" SIZE="643072" CHECKSUM="0xA644357F" BINFILEVERSION="7.7.20.14" BINPRODUCTVERSION="7.7.20.14" PRODUCT_VERSION="7.7d14" FILE_DESCRIPTION="iPod Universal Updater Module" PRODUCT_NAME="iPod Universal Updater" FILE_VERSION="7.7d14" ORIGINAL_FILENAME="iPodUpdaterExt.dll" INTERNAL_NAME="iPod Universal Updater Module" LEGAL_COPYRIGHT="Apple Inc. (C) 2002-07" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0xA5FAA" LINKER_VERSION="0x0" UPTOBIN_FILEVERSION="7.7.20.14" UPTOBIN_PRODUCTVERSION="7.7.20.14" LINK_DATE="10/06/2008 23:34:51" UPTOLINKDATE="10/06/2008 23:34:51" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="iTunes.exe" SIZE="14294824" CHECKSUM="0xB90881AF" BINFILEVERSION="8.0.2.20" BINPRODUCTVERSION="8.0.2.20" PRODUCT_VERSION="8.0.2.20" FILE_DESCRIPTION="iTunes" COMPANY_NAME="Apple Inc." PRODUCT_NAME="iTunes" FILE_VERSION="8.0.2.20" ORIGINAL_FILENAME="iTunes.exe" INTERNAL_NAME="iTunes" LEGAL_COPYRIGHT="© 2003-2008 Apple Inc. All Rights Reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0xDAC5EE" LINKER_VERSION="0x0" UPTOBIN_FILEVERSION="8.0.2.20" UPTOBIN_PRODUCTVERSION="8.0.2.20" LINK_DATE="11/20/2008 20:13:50" UPTOLINKDATE="11/20/2008 20:13:50" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="iTunesAdmin.dll" SIZE="108328" CHECKSUM="0xD8310AEA" BINFILEVERSION="8.0.2.20" BINPRODUCTVERSION="8.0.2.20" PRODUCT_VERSION="8.0.2.20" FILE_DESCRIPTION="iTunes Administrative DLL" COMPANY_NAME="Apple Inc." PRODUCT_NAME="iTunes" FILE_VERSION="8.0.2.20" ORIGINAL_FILENAME="iTunesAdmin.dll" INTERNAL_NAME="iTunesAdmin" LEGAL_COPYRIGHT="© 2003-2008 Apple Inc. All Rights Reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x1F2AE" LINKER_VERSION="0x0" UPTOBIN_FILEVERSION="8.0.2.20" UPTOBIN_PRODUCTVERSION="8.0.2.20" LINK_DATE="11/20/2008 19:56:53" UPTOLINKDATE="11/20/2008 19:56:53" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="iTunesHelper.exe" SIZE="290088" CHECKSUM="0xD3775CAC" BINFILEVERSION="8.0.2.20" BINPRODUCTVERSION="8.0.2.20" PRODUCT_VERSION="8.0.2.20" FILE_DESCRIPTION="iTunesHelper Module" COMPANY_NAME="Apple Inc." PRODUCT_NAME="iTunes" FILE_VERSION="8.0.2.20" ORIGINAL_FILENAME="iTunesHelper.exe" INTERNAL_NAME="iTunesHelper" LEGAL_COPYRIGHT="© 2003-2008 Apple Inc. All Rights Reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x4D37C" LINKER_VERSION="0x0" UPTOBIN_FILEVERSION="8.0.2.20" UPTOBIN_PRODUCTVERSION="8.0.2.20" LINK_DATE="11/20/2008 19:51:15" UPTOLINKDATE="11/20/2008 19:51:15" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="iTunesMiniPlayer.dll" SIZE="132392" CHECKSUM="0x79581E5E" BINFILEVERSION="8.0.2.20" BINPRODUCTVERSION="8.0.2.20" PRODUCT_VERSION="8.0.2.20" FILE_DESCRIPTION="iTunes Mini Player DLL" COMPANY_NAME="Apple Inc." PRODUCT_NAME="iTunes" FILE_VERSION="8.0.2.20" ORIGINAL_FILENAME="iTunesMiniPlayer.dll" INTERNAL_NAME="iTunesMiniPlayer" LEGAL_COPYRIGHT="© 2003-2008 Apple Inc. All Rights Reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x2A5FE" LINKER_VERSION="0x0" UPTOBIN_FILEVERSION="8.0.2.20" UPTOBIN_PRODUCTVERSION="8.0.2.20" LINK_DATE="11/20/2008 20:14:45" UPTOLINKDATE="11/20/2008 20:14:45" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="iTunesOutlookAddIn.dll" SIZE="283136" CHECKSUM="0xAAE83B77" BINFILEVERSION="8.0.2.20" BINPRODUCTVERSION="8.0.2.20" PRODUCT_VERSION="8.0.2.20" FILE_DESCRIPTION="iTunes Outlook Add-in" COMPANY_NAME="Apple Inc." PRODUCT_NAME="iTunes" FILE_VERSION="8.0.2.20" ORIGINAL_FILENAME="iTunesOutlookAddIn.dll" INTERNAL_NAME="iTunesOutlookAddIn.dll" LEGAL_COPYRIGHT="© 2003-2008 Apple Inc. All Rights Reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x506B9" LINKER_VERSION="0x0" UPTOBIN_FILEVERSION="8.0.2.20" UPTOBIN_PRODUCTVERSION="8.0.2.20" LINK_DATE="11/20/2008 19:57:40" UPTOLINKDATE="11/20/2008 19:57:40" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="iTunesPhotoSupport.dll" SIZE="172544" CHECKSUM="0x63223355" BINFILEVERSION="8.0.2.20" BINPRODUCTVERSION="8.0.2.20" PRODUCT_VERSION="8.0.2.20" FILE_DESCRIPTION="iTunes Photo Support DLL" COMPANY_NAME="Apple Inc." PRODUCT_NAME="iTunes" FILE_VERSION="8.0.2.20" ORIGINAL_FILENAME="iTunesPhotoSupport.dll" INTERNAL_NAME="iTunesPhotoSupport" LEGAL_COPYRIGHT="© 2003-2008 Apple Inc. All Rights Reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x34480" LINKER_VERSION="0x0" UPTOBIN_FILEVERSION="8.0.2.20" UPTOBIN_PRODUCTVERSION="8.0.2.20" LINK_DATE="11/20/2008 19:58:10" UPTOLINKDATE="11/20/2008 19:58:10" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="iTunes.Resources\iTunes.dll" SIZE="105472" CHECKSUM="0x11F2CEB7" BINFILEVERSION="8.0.2.20" BINPRODUCTVERSION="8.0.2.20" PRODUCT_VERSION="8.0.2.20" FILE_DESCRIPTION="iTunes Resource Library" COMPANY_NAME="Apple Inc." PRODUCT_NAME="iTunes" FILE_VERSION="8.0.2.20" ORIGINAL_FILENAME="iTunes.dll" INTERNAL_NAME="iTunes.dll" LEGAL_COPYRIGHT="© 2003-2008 Apple Inc. All Rights Reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x1B3E7" LINKER_VERSION="0x0" UPTOBIN_FILEVERSION="8.0.2.20" UPTOBIN_PRODUCTVERSION="8.0.2.20" LINK_DATE="11/20/2008 19:57:46" UPTOLINKDATE="11/20/2008 19:57:46" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="iTunes.Resources\iTunesRegistry.dll" SIZE="103936" CHECKSUM="0x211EB423" BINFILEVERSION="8.0.2.20" BINPRODUCTVERSION="8.0.2.20" PRODUCT_VERSION="8.0.2.20" FILE_DESCRIPTION="iTunes Resource Module" COMPANY_NAME="Apple Inc." PRODUCT_NAME="iTunes" FILE_VERSION="8.0.2.20" ORIGINAL_FILENAME="iTunesRegistry.dll" INTERNAL_NAME="iTunesRegistry.dll" LEGAL_COPYRIGHT="© 2003-2008 Apple Inc. All Rights Reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xE22F" LINKER_VERSION="0x0" UPTOBIN_FILEVERSION="8.0.2.20" UPTOBIN_PRODUCTVERSION="8.0.2.20" LINK_DATE="11/20/2008 19:58:13" UPTOLINKDATE="11/20/2008 19:58:13" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="iTunes.Resources\da.lproj\iTunesLocalized.dll" SIZE="112128" CHECKSUM="0xB8D2C61D" BINFILEVERSION="8.0.2.11" BINPRODUCTVERSION="8.0.2.11" PRODUCT_VERSION="8.0.2.11" FILE_DESCRIPTION="iTunes-ressourcemodul" COMPANY_NAME="Apple Inc." PRODUCT_NAME="iTunes" FILE_VERSION="8.0.2.11" ORIGINAL_FILENAME="iTunesLocalized.dll" INTERNAL_NAME="iTunesLocalized.dll" LEGAL_COPYRIGHT="© 2003-2008 Apple Inc. Alle rettigheder forbeholdes." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x28574" LINKER_VERSION="0x0" UPTOBIN_FILEVERSION="8.0.2.11" UPTOBIN_PRODUCTVERSION="8.0.2.11" LINK_DATE="11/03/2008 22:30:04" UPTOLINKDATE="11/03/2008 22:30:04" VER_LANGUAGE="Danish [0x406]" />
<MATCHING_FILE NAME="iTunes.Resources\de.lproj\iTunesLocalized.dll" SIZE="120320" CHECKSUM="0xF895CD7D" BINFILEVERSION="8.0.2.11" BINPRODUCTVERSION="8.0.2.11" PRODUCT_VERSION="8.0.2.11" FILE_DESCRIPTION="iTunes Resource Module" COMPANY_NAME="Apple Inc." PRODUCT_NAME="iTunes" FILE_VERSION="8.0.2.11" ORIGINAL_FILENAME="iTunesLocalized.dll" INTERNAL_NAME="iTunesLocalized.dll" LEGAL_COPYRIGHT="© 2003-2008 Apple Inc. Alle Rechte vorbehalten." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x28574" LINKER_VERSION="0x0" UPTOBIN_FILEVERSION="8.0.2.11" UPTOBIN_PRODUCTVERSION="8.0.2.11" LINK_DATE="11/03/2008 22:30:04" UPTOLINKDATE="11/03/2008 22:30:04" VER_LANGUAGE="German (Germany) [0x407]" />
<MATCHING_FILE NAME="iTunes.Resources\en.lproj\iTunesLocalized.dll" SIZE="110592" CHECKSUM="0x7A577278" BINFILEVERSION="8.0.2.20" BINPRODUCTVERSION="8.0.2.20" PRODUCT_VERSION="8.0.2.20" FILE_DESCRIPTION="iTunes Resource Module" COMPANY_NAME="Apple Inc." PRODUCT_NAME="iTunes" FILE_VERSION="8.0.2.20" ORIGINAL_FILENAME="iTunesLocalized.dll" INTERNAL_NAME="iTunesLocalized.dll" LEGAL_COPYRIGHT="© 2003-2008 Apple Inc. All Rights Reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x1CB6A" LINKER_VERSION="0x0" UPTOBIN_FILEVERSION="8.0.2.20" UPTOBIN_PRODUCTVERSION="8.0.2.20" LINK_DATE="11/20/2008 19:57:45" UPTOLINKDATE="11/20/2008 19:57:45" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="iTunes.Resources\es.lproj\iTunesLocalized.dll" SIZE="117248" CHECKSUM="0xBF026B51" BINFILEVERSION="8.0.2.11" BINPRODUCTVERSION="8.0.2.11" PRODUCT_VERSION="8.0.2.11" FILE_DESCRIPTION="Módulo de recursos iTunes" COMPANY_NAME="Apple Inc." PRODUCT_NAME="iTunes" FILE_VERSION="8.0.2.11" ORIGINAL_FILENAME="iTunesLocalized.dll" INTERNAL_NAME="iTunesLocalized.dll" LEGAL_COPYRIGHT="© 2003-2008 Apple Inc. Todos los derechos reservados." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x28574" LINKER_VERSION="0x0" UPTOBIN_FILEVERSION="8.0.2.11" UPTOBIN_PRODUCTVERSION="8.0.2.11" LINK_DATE="11/03/2008 22:30:04" UPTOLINKDATE="11/03/2008 22:30:04" VER_LANGUAGE="Spanish (International Sort) [0xc0a]" />
<MATCHING_FILE NAME="iTunes.Resources\fi.lproj\iTunesLocalized.dll" SIZE="111616" CHECKSUM="0xB3387EB6" BINFILEVERSION="8.0.2.11" BINPRODUCTVERSION="8.0.2.11" PRODUCT_VERSION="8.0.2.11" FILE_DESCRIPTION="iTunes-resurssimoduuli" COMPANY_NAME="Apple Inc." PRODUCT_NAME="iTunes" FILE_VERSION="8.0.2.11" ORIGINAL_FILENAME="iTunesLocalized.dll" INTERNAL_NAME="iTunesLocalized.dll" LEGAL_COPYRIGHT="© 2003 - 2008 Apple Inc. Kaikki oikeudet pidätetään." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x28574" LINKER_VERSION="0x0" UPTOBIN_FILEVERSION="8.0.2.11" UPTOBIN_PRODUCTVERSION="8.0.2.11" LINK_DATE="11/03/2008 22:30:04" UPTOLINKDATE="11/03/2008 22:30:04" VER_LANGUAGE="Finnish [0x40b]" />
<MATCHING_FILE NAME="iTunes.Resources\fr.lproj\iTunesLocalized.dll" SIZE="117248" CHECKSUM="0x1CFD1339" BINFILEVERSION="8.0.2.11" BINPRODUCTVERSION="8.0.2.11" PRODUCT_VERSION="8.0.2.11" FILE_DESCRIPTION="Module de ressources iTunes" COMPANY_NAME="Apple Inc." PRODUCT_NAME="iTunes" FILE_VERSION="8.0.2.11" ORIGINAL_FILENAME="iTunesLocalized.dll" INTERNAL_NAME="iTunesLocalized.dll" LEGAL_COPYRIGHT="© 2003-2008 Apple Inc. Tous droits réservés." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x28574" LINKER_VERSION="0x0" UPTOBIN_FILEVERSION="8.0.2.11" UPTOBIN_PRODUCTVERSION="8.0.2.11" LINK_DATE="11/03/2008 22:30:04" UPTOLINKDATE="11/03/2008 22:30:04" VER_LANGUAGE="French (France) [0x40c]" />
<MATCHING_FILE NAME="iTunes.Resources\it.lproj\iTunesLocalized.dll" SIZE="115200" CHECKSUM="0x87891527" BINFILEVERSION="8.0.2.11" BINPRODUCTVERSION="8.0.2.11" PRODUCT_VERSION="8.0.2.11" FILE_DESCRIPTION="Modulo risorse iTunes" COMPANY_NAME="Apple Inc." PRODUCT_NAME="iTunes" FILE_VERSION="8.0.2.11" ORIGINAL_FILENAME="iTunesLocalized.dll" INTERNAL_NAME="iTunesLocalized.dll" LEGAL_COPYRIGHT="© 2003-2008 Apple Inc. Tutti i diritti riservati." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x28574" LINKER_VERSION="0x0" UPTOBIN_FILEVERSION="8.0.2.11" UPTOBIN_PRODUCTVERSION="8.0.2.11" LINK_DATE="11/03/2008 22:30:04" UPTOLINKDATE="11/03/2008 22:30:04" VER_LANGUAGE="Italian (Italy) [0x410]" />
<MATCHING_FILE NAME="iTunes.Resources\ja.lproj\iTunesLocalized.dll" SIZE="110592" CHECKSUM="0x7A577278" BINFILEVERSION="8.0.2.11" BINPRODUCTVERSION="8.0.2.11" PRODUCT_VERSION="8.0.2.11" FILE_DESCRIPTION="iTunes Resource Module" COMPANY_NAME="Apple Inc." PRODUCT_NAME="iTunes" FILE_VERSION="8.0.2.11" ORIGINAL_FILENAME="iTunesLocalized.dll" INTERNAL_NAME="iTunesLocalized.dll" LEGAL_COPYRIGHT="Copyright 2003-2008 Apple Inc. All Rights Reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x28574" LINKER_VERSION="0x0" UPTOBIN_FILEVERSION="8.0.2.11" UPTOBIN_PRODUCTVERSION="8.0.2.11" LINK_DATE="11/03/2008 22:30:04" UPTOLINKDATE="11/03/2008 22:30:04" VER_LANGUAGE="Japanese [0x411]" />
<MATCHING_FILE NAME="iTunes.Resources\ko.lproj\iTunesLocalized.dll" SIZE="110592" CHECKSUM="0x7A577278" BINFILEVERSION="8.0.2.11" BINPRODUCTVERSION="8.0.2.11" PRODUCT_VERSION="8.0.2.11" FILE_DESCRIPTION="iTunes 리소스 모듈" COMPANY_NAME="Apple Inc." PRODUCT_NAME="iTunes" FILE_VERSION="8.0.2.11" ORIGINAL_FILENAME="iTunesLocalized.dll" INTERNAL_NAME="iTunesLocalized.dll" LEGAL_COPYRIGHT="ⓒ 2003-2008 Apple Inc. 모든 권리 보유." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x28574" LINKER_VERSION="0x0" UPTOBIN_FILEVERSION="8.0.2.11" UPTOBIN_PRODUCTVERSION="8.0.2.11" LINK_DATE="11/03/2008 22:30:04" UPTOLINKDATE="11/03/2008 22:30:04" VER_LANGUAGE="Korean [0x412]" />
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<MATCHING_FILE NAME="iTunesMiniPlayer.Resources\pt_PT.lproj\iTunesMiniPlayerLocalized.dll" SIZE="43008" CHECKSUM="0x83F8512E" BINFILEVERSION="8.0.2.11" BINPRODUCTVERSION="8.0.2.11" PRODUCT_VERSION="8.0.2.11" FILE_DESCRIPTION="Biblioteca de recursos do mini-leitor do iTunes" COMPANY_NAME="Apple Inc." PRODUCT_NAME="iTunes" FILE_VERSION="8.0.2.11" ORIGINAL_FILENAME="iTunesMiniPlayerLocalized.dll" INTERNAL_NAME="iTunesMiniPlayerLocalized" LEGAL_COPYRIGHT="© 2003-2008 Apple Inc. Todos os direitos reservados." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x121D8" LINKER_VERSION="0x0" UPTOBIN_FILEVERSION="8.0.2.11" UPTOBIN_PRODUCTVERSION="8.0.2.11" LINK_DATE="11/03/2008 22:46:27" UPTOLINKDATE="11/03/2008 22:46:27" VER_LANGUAGE="Portuguese (Portugal) [0x816]" />
<MATCHING_FILE NAME="iTunesMiniPlayer.Resources\ru.lproj\iTunesMiniPlayerLocalized.dll" SIZE="43008" CHECKSUM="0xE5E8EB5" BINFILEVERSION="8.0.2.11" BINPRODUCTVERSION="8.0.2.11" PRODUCT_VERSION="8.0.2.11" FILE_DESCRIPTION="Библиотека ресурсов миниплеера iTunes" COMPANY_NAME="Apple Inc." PRODUCT_NAME="iTunes" FILE_VERSION="8.0.2.11" ORIGINAL_FILENAME="iTunesMiniPlayerLocalized.dll" INTERNAL_NAME="iTunesMiniPlayerLocalized" LEGAL_COPYRIGHT="© Apple Inc., 2003-2008 гг. Все права защищены." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x121D8" LINKER_VERSION="0x0" UPTOBIN_FILEVERSION="8.0.2.11" UPTOBIN_PRODUCTVERSION="8.0.2.11" LINK_DATE="11/03/2008 22:46:27" UPTOLINKDATE="11/03/2008 22:46:27" VER_LANGUAGE="Russian [0x419]" />
<MATCHING_FILE NAME="iTunesMiniPlayer.Resources\sv.lproj\iTunesMiniPlayerLocalized.dll" SIZE="43008" CHECKSUM="0x1132E136" BINFILEVERSION="8.0.2.11" BINPRODUCTVERSION="8.0.2.11" PRODUCT_VERSION="8.0.2.11" FILE_DESCRIPTION="Resursbibliotek för iTunes minispelare" COMPANY_NAME="Apple Inc." PRODUCT_NAME="iTunes" FILE_VERSION="8.0.2.11" ORIGINAL_FILENAME="iTunesMiniPlayerLocalized.dll" INTERNAL_NAME="iTunesMiniPlayerLocalized" LEGAL_COPYRIGHT="© 2003-2008 Apple Inc. Alla rättigheter förbehålls." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x121D8" LINKER_VERSION="0x0" UPTOBIN_FILEVERSION="8.0.2.11" UPTOBIN_PRODUCTVERSION="8.0.2.11" LINK_DATE="11/03/2008 22:46:27" UPTOLINKDATE="11/03/2008 22:46:27" VER_LANGUAGE="Swedish [0x41d]" />
<MATCHING_FILE NAME="iTunesMiniPlayer.Resources\zh_CN.lproj\iTunesMiniPlayerLocalized.dll" SIZE="43008" CHECKSUM="0x24AFD378" BINFILEVERSION="8.0.2.11" BINPRODUCTVERSION="8.0.2.11" PRODUCT_VERSION="8.0.2.11" FILE_DESCRIPTION="iTunes 迷你播放器资源库" COMPANY_NAME="Apple Inc." PRODUCT_NAME="iTunes" FILE_VERSION="8.0.2.11" ORIGINAL_FILENAME="iTunesMiniPlayerLocalized.dll" INTERNAL_NAME="iTunesMiniPlayerLocalized" LEGAL_COPYRIGHT="(C) 2003-2008 Apple Inc. 保留一切权利。" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x121D8" LINKER_VERSION="0x0" UPTOBIN_FILEVERSION="8.0.2.11" UPTOBIN_PRODUCTVERSION="8.0.2.11" LINK_DATE="11/03/2008 22:46:27" UPTOLINKDATE="11/03/2008 22:46:27" VER_LANGUAGE="Chinese (PRC) [0x804]" />
<MATCHING_FILE NAME="iTunesMiniPlayer.Resources\zh_TW.lproj\iTunesMiniPlayerLocalized.dll" SIZE="43008" CHECKSUM="0x24AFD378" BINFILEVERSION="8.0.2.11" BINPRODUCTVERSION="8.0.2.11" PRODUCT_VERSION="8.0.2.11" FILE_DESCRIPTION="iTunes Mini 播放器來源資料庫" COMPANY_NAME="Apple Inc." PRODUCT_NAME="iTunes" FILE_VERSION="8.0.2.11" ORIGINAL_FILENAME="iTunesMiniPlayerLocalized.dll" INTERNAL_NAME="iTunesMiniPlayerLocalized" LEGAL_COPYRIGHT="(C) 2003-2008 Apple Inc. 保留一切權利。" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x121D8" LINKER_VERSION="0x0" UPTOBIN_FILEVERSION="8.0.2.11" UPTOBIN_PRODUCTVERSION="8.0.2.11" LINK_DATE="11/03/2008 22:46:27" UPTOLINKDATE="11/03/2008 22:46:27" VER_LANGUAGE="Chinese (Taiwan) [0x404]" />
<MATCHING_FILE NAME="Mozilla Plugins\npitunes.dll" SIZE="69632" CHECKSUM="0x547AF19" BINFILEVERSION="1.0.1.1" BINPRODUCTVERSION="1.0.1.1" PRODUCT_VERSION="1.0.1.1" FILE_DESCRIPTION="iTunes Detector Plug-in" COMPANY_NAME="Apple Inc." PRODUCT_NAME="iTunes Application Detector" FILE_VERSION="1.0.1.1" ORIGINAL_FILENAME="npitunes.dll" INTERNAL_NAME="iTunes Detector Plug-in" LEGAL_COPYRIGHT="© 2003-2008 Apple Inc. All Rights Reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x194F0" LINKER_VERSION="0x0" UPTOBIN_FILEVERSION="1.0.1.1" UPTOBIN_PRODUCTVERSION="1.0.1.1" LINK_DATE="10/06/2008 22:04:24" UPTOLINKDATE="10/06/2008 22:04:24" VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
<EXE NAME="QuickTime.qts" FILTER="GRABMIFILTERTHISFILEONLY">
<MATCHING_FILE NAME="QuickTime.qts" SIZE="13197312" CHECKSUM="0xE3EDEA40" BINFILEVERSION="7.60.92.0" BINPRODUCTVERSION="7.60.92.0" PRODUCT_VERSION="QuickTime 7.6 (1292)" FILE_DESCRIPTION="QuickTime" COMPANY_NAME="Apple Inc." PRODUCT_NAME="QuickTime" FILE_VERSION="7.6 (1292)" ORIGINAL_FILENAME="QuickTime.qts" INTERNAL_NAME="QuickTime" LEGAL_COPYRIGHT="Copyright Apple Inc. 1989-2008" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xC9FF7D" LINKER_VERSION="0x0" UPTOBIN_FILEVERSION="7.60.92.0" UPTOBIN_PRODUCTVERSION="7.60.92.0" LINK_DATE="01/05/2009 22:35:05" UPTOLINKDATE="01/05/2009 22:35:05" VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
<EXE NAME="kernel32.dll" FILTER="GRABMIFILTERTHISFILEONLY">
<MATCHING_FILE NAME="kernel32.dll" SIZE="989696" CHECKSUM="0x7D737C09" BINFILEVERSION="5.1.2600.5512" BINPRODUCTVERSION="5.1.2600.5512" PRODUCT_VERSION="5.1.2600.5512" FILE_DESCRIPTION="Windows NT BASE API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.5512 (xpsp.080413-2111)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xF44A2" LINKER_VERSION="0x50001" UPTOBIN_FILEVERSION="5.1.2600.5512" UPTOBIN_PRODUCTVERSION="5.1.2600.5512" LINK_DATE="04/14/2008 00:11:24" UPTOLINKDATE="04/14/2008 00:11:24" VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
</DATABASE>Reinstall QuickTime, by downloading the standalone version (http://www.apple.com/au/quicktime/download/). If it doesn't solve, reinstall iTunes, again by downloading the standalone version.
-
"iTunes has encountered a problem and must close" message opening iTunes?
Every time I try to open iTunes or Quicktime from my desktop or anywhere else, this message comes up: "iTunes has encountered a problem and must close. Sorry for the inconvenience. Please click here to send an error report." Because of another problem on my computer, I have had to reinstall all my progams recently, including iTunes, but after installing and reinstalling a number of times yesterday, it cannot open. Other programs, like skype, are all working fine. Can someone help me figure out why my system can't open iTunes?
You can find version 6.0.1 at http://www.oldapps.com/itunes.htm.
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I have just had my computer fixed because of viruses and now my itunes will not open. It keeps coming up with the message 'itunes has encountered a problem etc.'. Also my library, apps etc will not open. Any suggestions please!
Remove and re-install iTunes. This has no affect on the media that is stored on the computer.
That being said, depending on what was done, it may also be necessary to restore the iTuneslibrary.itl file from the backup of the computer. -
Everytime trying 2 open itunes it says itunes has encountered a problem.
i keep installed itunes then i went 2 open it and a message came up sayin itunes has encountered a problem and needs 2 close. then it says send error report or dont send error report. i have tryed sending an error report but it still keeps doing it.That message comes up even before the program has opened. this has went on for the last 3 weeks someone please help!!!!!!
+1 to Chris' assessment.
Keep in mind that it's your responsibility to provide a problem-free working environment on your computer for Photoshop, and system software (such as display drivers) can have problems.
Look in your Windows Event Logs (specifically, your Application Log) for the info requested above on the specific crashes.
-Noel -
When i try to open itunes it says Itunes has encountered a problem
every time i try to open itunes it says itunes has encountered a problem and needs to close sorry for the inconveniance what do i do tp get it working i have tryed everything
I get exactly the same problem. It started with the original software that came with my Nano. I tried reloading that version, same problem. I've downloaded the newer version off the web, same problem. I've tried the CONFIG thing, same problem. I've tried stepping XP back to a time when the software worked, same problem.
Its getting to that "chuck the thing out of the window time...."
Help please
Fujitsu S SeriesLifebook Windows XP Pro
Fujitsu S SeriesLifebook Windows XP Pro It works fine normally! -
Itunes wont open, says Itunes has encountered a problem and needs to close.
When I click on my Itunes icon a big box pops up and says Itunes has encountered a problem and needs to close. Sorry for the inconvenience. And says tell microsoft about the problem, you know. And I've been trying to access the program for three days and it's doing the same thing, I got a trojan horse right before it started doing it, but I've gotten rid of it and scanned many times, it's gone. I also uninstalled and reinstalled both Itunes and quicktime but it still doesen't work, I really need ideas here..lol.
Please help me someone. I bought this Ipod 2 weeks ago for my daughters 18th and all we get is this stupid error message all the time. "Itunes have to close - error report etc etc." Have re-installed some many times I have lost count. Know very little about computers so need really simple instructions. I am really not impressed with this if any Apple technicans are reading this and want my money back!!!!
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8.0.2.20 won't load.."iTunes has encountered a problem and needs to close."
I finally gave in to the annoying pop-up and upgraded to 8.0.2.20 from 7.6. Initial load worked fine, connected to ipod and updated it without a problem.
Shutdown computer and tried to load this morning. Now get the "iTunes has encountered a problem and needs to close. We are sorry for the inconvenience." I tried to uninstall itunes 8 and revert back to 7.6 but my library was updated by itunes 8 and prevents this reversion.
Now I'm stuck with a lame duck itunes 8 and no way to access itunes. Insight?
Running XP home edition service pack 3If you want to use iTunes 7, you need to rebuild your library like this:
http://support.apple.com/kb/HT1451
If you wan to troubleshoot iTunes 8, first check to see if Quicktime works. If it works normally then use this trouble shooting method for iTunes.
http://support.apple.com/kb/TS1421
If QUicktime doesn't work describe what happens with any error message.
Have you installed any of the following:
ACE & K-Lite mega codecs package, QT alternative, Storm codec, WinAVI video converter, Mpcstar, (possibly starcodec pack, 3ivx)
If so uninstall them, they are know to cause problems with QUickitme.
Then download the version of Quickime without iTunes:
http://www.apple.com/quicktime/download/win.html
Now Remove Quicktime using the method for Quicktime in this article (just Quicktime):
XP
http://support.apple.com/kb/HT1925
Vista
http://support.apple.com/kb/HT1923
When you come to your C:\Windows\system32\ folder you can delete any file or folder with Quicktime in the name.
Restart you computer
Install the stand alone Quicktime and check if it starts.
If it does you are in a position to find out if iTunes is OK. -
Itunes will not open it says itunes has encountered a problem and needs to
Please someone help!!!! I have removed itunes and re downloaded it also have done same procedure with quicktime and it still comes up with the message :itunes has encountered a problem and needs to close.the error message is C:\DOCUME~1\Anthony\LOCALS~1\Temp\4b2e_appcompat.txt
what does this mean? I am totally confused.First check to see if QUicktime works as iTunes can't work without it.
If Quicktime doesn't work describe what happens with any error messages in full.
Also head for your control panel and try to run quicktime preferences - give any error message in full.
If Quicktime is OK then work through this Apple article:
http://docs.info.apple.com/article.html?artnum=302856 -
Itunes has encountered a problem and has to close.
When I opened iTunes the first time today, I had no problem, but then I went to the store, then my computer froze, so I closed it.. And now I downloaded the update and whenever I try to open it a box pops up saying "iTunes has encountered a problem and must close.. " Or at least something like that.
You also might find this information helpful:
AppName: itunes.exe AppVer: 9.1.0.79 ModName: unknown
ModVer: 0.0.0.0 Offset: 000000dd
and yes, my quicktime works fine..Yup, I've got the same problem although it's installed but now it just won't open and says it has a problem and has to close instantly the second you click a shortcut.
hi Frenchy!
you don't say explicitly so i'll ask you too. have you tried this procedure yet?
b noir, "itunes has encountered a problem. help please?" #8, 04:10pm Sep 18, 2005 CDT
make sure you follow the instructions precisely. if for any reason you can't complete the cleanup instructions, post back to describe the problem.
if your itunes still isn't launching after you try that, we'd better check to see if you've got a rare registry problem that can also produce the same error message.
we diagnose that by creating a new user account (with full administrative privileges). you can do that in your "user accounts" control panel. there's help documentation on it to the left of the screen. while you're in there, also switch off "fast user switching" in your logging-on preferences.
now log on to the new user account. can you successfully launch itunes from inside there?
keep us posted on your progress.
love, b
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