Itunes has experienced an error ....

hello,
so i've had this problem before of trying to upgrade itunes and then the dumb thing doesnt work. last time it took at least 2 weeks to figure it out i hope this one is shorter. i downloaded 6.0 and the quicktime works perfectly but itunes does not. when i try to open it i get the "itunes has experienced an error..." message and it won't open. i try to end the process in the task manager but the process will not end. maybe someone can help me out.
thanks
meghan

You will have to configure Norton to see it as an allowable program. I really hate Norton, sorry. I quit using it awhile ago.
Turn NIS 2005’s Personal Firewall OFF, (turn it OFF Permanently until your ready to turn it back on) then click CONFIGURE. ( Might be a good idea to disconnect from the Internet at this stage)
Under the PROGRAMS tab remove any reference to Apple iTunes or iTunes or iTunes Helper Module or anything related. and reboot.
After coming back go back to NIS 2005’s Personal Firewall, click CONFIGURE. Under the PROGRAMS tab click ADD at the bottom, a SELECT A PROGRAM window will pop up. Add the following files one at a time, iTunes.exe, iTunesHelper.exe, QuickTimePlayer.exe, qttask.exe, QTInfo.exe. The last 3 are found in your Quicktime folder where that is in your system. Click OK. Turn NIS 2005’s Personal Firewall ON, and try starting iTunes again.
It seems the Quicktime files were never automatically entered into NIS 2005’s Personal Firewall allowable programs listing. Adding them manually should help. I also noticed that from my previous version of iTunes the program listed in the Firewall was named Apple iTunes and not iTunes after I upgraded to 6.

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"itunes has experienced an error and needs to close"

while trying to import my c.d. collection to itunes, i quite often get the message "itunes has experienced an error and needs to close. do you want to send the error to microsoft?" it usually takes me about 20 minutes to import 1 c.d. to itunes becuase i have to keep re-opening itunes after it closes. i never lose anything i have already imported. sometimes i will get through 5 songs before i get the error message, sometimes i cant get through a single song. whats the deal here??

What if you try importings CDs to your computer (not to iTunes) Is this normally working? If yes the problem is in ITunes and if no the problem is maybe your CD player. If the problem is in iTunes you should try to download the latest version from the Apple pages and then update/reinstall.

"iTunes has encountered an error and needs to close" -Gapless Playback

I've had this problem for a while now and I'm just plain sick of it!
Every time I start up iTunes it does the "Determining Gapless Playback" thing, but when it gets to certain songs it freezes up and I get an error message that says:
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Kar,
Check out the steps Roy B posted in this thread. They are long and a bit convoluted, but they seem to have done the trick for many others having this problem.

"iTunes has encountered an error and needs to close" - can't open iTunes

Hi guys,
I'm a huge Apple fan so I obviously decided to upgrade to Apple 7.0.1 the day it came out... installed it. Opened it up, but within just a few seconds i got a Windows message saying
"iTunes has encountered an error and needs to close"
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I run Windows XP if that helps any.
Please help me fix this problem or tell me how I can put iTunes 6 back on my computer --- I need my music!
Thanks

After downloading and installing 7.0.1 my iTunes would not open either. Even worse is you can't go back to v6 if you had v7 running--the database is updated.
Luckily I was able to get my iTunes to open again by doing the following:
Click Start/Run
Type in "%userprofile%\application data\apple computer"
Right click on the iTunes folder and rename it to iTunes.bak.
Close the window.
Click Start/Run again.
Type in "%userprofile%\local settings\application data\apple computer"
Right click on the iTunes folder and rename it to iTunes.bak.
Close the window.
Try opening your iTunes again. It may re-ask some general setup questions, but mine opened without the error, and it still had all my music. However, I did have to re-authorize my computer.
I used to never be leary about updating iTunes... guess Apple's software ain't no peach, either.
Hope this helps someone.
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ITunes has stopped working error message on my Dell Latitude E6520 when trying to sync photos to my iPhone 3GS. Why?!

For some reason, I keep getting the "iTunes has stopped working" error message on my Dell Latitude E6520 when trying to sync photos to my iPhone 3GS. I am using Windows 7 on my 64-bit computer. iTunes will begin to optimize the photos in the folder I have directed it to (I am trying to load almost 3000 photos and videos), and it will go through optimizing all of them singularly, then get to the step where it says "optimizing" again, but does so in bigger groups. It will get to about 2000, and then the error message "iTunes has stopped working" will pop up, and say that "Windows must close the program and will search for a solution, and if it finds one, it will notify me". Why can't I sync these photos, and what can I do? Thanks so much for the help, I really appreciate it!

Same problem here! Moreover, for some reason, the pictures in my iPhone 3GS somehow have been divided into 2 folders, Photos and Medialibrary. And when I open iPhone as a folder through the explorer I can see only the Photos folder, but cannot see the Medialibrary folder which stores the photos taken before updating/upgrading the iPhone and getting separated folders!!! What the hack with all of this?!!! When I connect iPhone to PC it automatically opens iTunes and starts syncronizing it, but at the process of OPTIMIZING the photos (and according to the number of photos it shows, I see that it tries to syncronize that invisible Medialibrary folder) the process suddenly stops and error message pops out Tried the sync test, tried the button DEBUG in that pop out message, but NOTHING HELPS!!! Also, when I open the Medialibrary in my iPhone, the screen get sblack all through scrolling it down, only the video clips are shown there... >.<
So, could you, apple developers, please, explain WHAT THIS PROBLEM IS ABOUT?!!!!!! FIX IT! I am getting ****** of to spend hours at the computer and reading those lame advises which do not help at all! I have my own things to do except reading your support websites. And I payed for the product ready to use, but not a halfproduct which problems should further be solved somehow by users..

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It is only when I attempt to add a song to my iPod once plugged in that I receive the error "Itunes has stopped working" and forces me to exit the program, without the song being successfully transferred.
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If so, it's quite plausible that you've got the iTunes 10.1.0.54 bug and we need to get you updated to 10.0.1.56 as per the following document:
[iTunes 10.1 for Windows: iTunes may stop working and need to quit while importing or syncing audio|http://support.apple.com/kb/TS3591]

ITunes Has Stopped Working Error

Can anybody help with that good ol’ staple “iTunes has stopped working” error?
From event viewer: Faulting application iTunes.exe, version 11.2.2.3, time stamp 0x5383f31a, faulting module CoreFoundation.dll, version 1.750.24.0, time stamp 0x52a28a28, exception code 0xc0000005, fault offset 0x000a9908, process id 0xdb0, application start time 0x01cf898260ec3b90.
Tried uninstall and reinstall of both iTunes and Quicktime, also reinstalled as admin for each
Tried with both 32-bit and 64-bit iTunes
Tried removing the files from C:\Users\[username]\AppData\Local\Apple Computer\iTunes and C:\Users\[username]\AppData\Roaming\Apple Computer\iTunes
Tried copying the .dll files from C:\Program Files (x86)\Common Files\Apple\Apple Application Support to C:\Program Files (x86)\iTunes
Opened iTunes in safe mode. It was fine until I tried to view my Match tab, or update iTunes Match, then gave same crash (the error log is actually from safe mode).
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Vista Home Premium SP2 64-bit, up to date on Windows updates.

I've had this problem for months and tried the same "solutions" as drummerboydyl but also none worked.
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Thanks so much MusicaBella!

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Looks like itunes was still trying to communicate with my iphone and got confused when it couldnt find it. Found this in another post and it worked great.
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Make sure you are not connected to the internet and then open itunes. Sync your phone and then enable the internet again. Then stay connected to the internet and close your itunes and reopen it. Bam problem solved.
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"Itunes has encountered an error.."

Hi everyone!
I dont know if this has been mentioned before but this is really starting to get to me. My iTunes works perfectly fine when my ipod is not hooked up to update my songs to my ipod. When I do try to hook up my ipod, I see the ipod icon on the side blinking red and it says it's about to update but then all of a sudden I get that error message "Itunes has encountered an error..." So I send in the problem and it tells me they dont have a solution for it yet but it may be because of Quicktime. Now, my quicktime works. I have the Itunes 6.04.2(or whatever, the newly updated) and the newly updated Quicktime. Even so, Im still having an issue getting my itunes to load songs to my ipod. Someone please help me! I'd highly appreciate it! Im dying over here without my music XD
I have the fifth generation(video 30gb) ipod too with Windows XP and Norton 2005 if thats any help.
Windows XP

hi rhapsody!
... okay, it's not that one. a pity because we had a straightforward fix for that one (upgrading to 6.0.3.5 or 6.0.4.2).
your particular message when plugging in an ipod, can be fiddly to troubleshoot. i haven't seen many commonalities amongst the non-6.0.2.23 reports and resolutions. so we'll work through various possibilities that have had some success with various cases of this.
first, let's try some spring cleaning and maintenance. download fresh definitions and run vigorous virus and spyware scans. if your security software providers offer them, do online scans too. (they can sometimes pick up malware if the security software on the PC has been compromised.) head to Windows update and make sure you're up-to-date in that regard too. do a disk cleanup, run your favorite disk checking/repair utility, and do a disk defrag. reboot.
if no joy with that, we'll check to see if you're getting an interaction between your security software and the ipod. as an experiment, try switching off your security software (antivirus, etc) prior to a synch. do you still get the itunes has message then?
if no joy with that, check to see if the drivers on your PC are up to date. this resource might be helpful with that:
Updating the drivers on your Windows PC
keep us posted on your progress.
love, b

"iTunes has encountered an error.." Help! I've tried EVERYTHING.

I am running WIndows XP Media Center SP3 on an aging HP PC (Pentium 4).
In the past, iTunes (v. 7, I believe) worked just fine on my PC with no problems. For a long time, I did not have a 'need' to upgrade the software because it worked fine the way I liked it. However, after purchasing an iPod approximately 6 months ago, I tried to upgrade iTunes to a newer version, but upon installation, received the error message "iTunes has encountered an error and cannot continue" and have not been able to successfully update since. After tweaking and a lot of trial and error, I was able to get as far as an early version of iTunes 9 before getting the messages again. As I have recently acquired an iPhone (and want to update to OS 5), it doesn't help me if I can't update to the latest version of iTunes (10.5). I'd like to experience the full functionality of my new phone, and I NEED iTunes for that.
So far: I have repaired, removed, installed, uninstalled, removed all traces of (including from the registry) any and all versions of Quicktime and iTunes (and all related programs: Bonjour, MobileMe, Apple Support, etc) and NOTHING has worked. I've removed codecs and other programs I thought may have contributed to the problem, but no luck. I've uninstalled my anti-virus software, no luck. I've used registry cleaners (CCleaner and Registry Crawler) to find and remove rogue files/extensions, etc. Still nothing. At one time, I *was* able to get a standalone version of Quicktime to work (but not at the same time as iTunes), but again - a MUCH older version than the current one. This doesn't help me, as the moment I try to upgrade either Quicktime OR iTunes (or both) to get the most recent version(s), I again receive the same error... "iTunes/Quicktime has encountered an error and cannot continue." I've even tried extracting files individually (using WinRAR) from the iTunes 10.5 installer package, and installing them one at a time. Still no go.
I have seen MANY people with the same problem I have - yet I've tried EVERY posible solution (short of re-installing Windows) I can think of, or have found, or that has been suggested in these forums and elsewhere - and NOTHING has worked for me. Can anyone help me? Surely there must be SOME solution?
The data Microsoft gives me when the error message(s) come up is as follows:
iTunes:
AppName: itunes.exe
AppVer: 10.5.0.142
ModName: unknown
ModVer: 0.0.0.0
Offset: 001be6f6
Quicktime:
EventType : BEX
P1 : QuickTimePlayer.exe
P2 : 7.71.80.42
P3 : 4ea5c6ef
P4 : QuickTimePlayer.dll
P5 : 7.71.80.42
P6 : 4ea5c6d5
P7 : 00005b6d
P8 : c0000409
P9 : 00000000
Any information is greatly appreciated.

iTunes:
AppName: itunes.exe
AppVer: 10.5.0.142
ModName: unknown
ModVer: 0.0.0.0
Offset: 001be6f6
Quicktime:
EventType : BEX
P1 : QuickTimePlayer.exe
P2 : 7.71.80.42
P3 : 4ea5c6ef
P4 : QuickTimePlayer.dll
P5 : 7.71.80.42
P6 : 4ea5c6d5
P7 : 00005b6d
P8 : c0000409
P9 : 00000000
That's consistent with another application (other than QuickTime) having dropped old QuickTime componentry in non-standard locations on the PC.
So we'll go looking for the older QuickTime componentry in the most common locations for it to be stashed.
First we'll need to change some view options on the PC.
1. Open My Computer from the desktop or Start menu.
2. In the Tools menu, click Folder Options.
3. Click the View tab.
4. In the "Advanced settings" pane under "Hidden files and folders" make sure that the "Show hidden files and folders" option is selected, and the "Hide extensions for known file types" option is unchecked.
5. Click OK.
Now in My Computer, open your C drive.
Open the "Windows" folder.
Open the "system32" folder.
What files and/or folders can you see in there with QuickTime in the file/folder name? (In a standard installation of QuickTime, you should see precisely two files ... QuickTime.qts and QuickTimeVR.qtx ... and no QuickTime folders whatsoever.)

Windows Vista - enter CD and it says iTunes has encountered an error. Help?

Basically, I bought a iPod the other day and installed the latest version of iTunes. I put a CD in to rip and within seconds of ripping I got a message saying 'iTunes has encountered an error and needs to close. Windows will contact you if there is a solution to the problem' or something to a similar effect. I have tried un-installing and re-installing and diffrent CDs and it says the same every time. The CDs all rip fine into Windows Media but when I tried importing them into iTunes from there the same message came up. I am totally lost and I really need music! =P any suggestions on how to get around this would be great =D Thanks x

iTunes:
AppName: itunes.exe
AppVer: 10.5.0.142
ModName: unknown
ModVer: 0.0.0.0
Offset: 001be6f6
Quicktime:
EventType : BEX
P1 : QuickTimePlayer.exe
P2 : 7.71.80.42
P3 : 4ea5c6ef
P4 : QuickTimePlayer.dll
P5 : 7.71.80.42
P6 : 4ea5c6d5
P7 : 00005b6d
P8 : c0000409
P9 : 00000000
That's consistent with another application (other than QuickTime) having dropped old QuickTime componentry in non-standard locations on the PC.
So we'll go looking for the older QuickTime componentry in the most common locations for it to be stashed.
First we'll need to change some view options on the PC.
1. Open My Computer from the desktop or Start menu.
2. In the Tools menu, click Folder Options.
3. Click the View tab.
4. In the "Advanced settings" pane under "Hidden files and folders" make sure that the "Show hidden files and folders" option is selected, and the "Hide extensions for known file types" option is unchecked.
5. Click OK.
Now in My Computer, open your C drive.
Open the "Windows" folder.
Open the "system32" folder.
What files and/or folders can you see in there with QuickTime in the file/folder name? (In a standard installation of QuickTime, you should see precisely two files ... QuickTime.qts and QuickTimeVR.qtx ... and no QuickTime folders whatsoever.)

Can't install iTunes 11 on Widows 8, 'iTunes has stopped working' error message

Two months ago, I bought a new computer that uses Windows 8. I was running iTunes 10.6 on it fine until today, when it crashed for some unknown reason. Every time I've tried to open it again, I kept on getting a 'iTunes has stopped working' message. I've uninstalled 10.6 and tried installing iTunes 11, but keep getting the same 'iTunes has stopped working' error message with no other details. I've tried installing it as an administrator, but got same failed results.
Any help?
Thanks, Mike

Same problem here! Moreover, for some reason, the pictures in my iPhone 3GS somehow have been divided into 2 folders, Photos and Medialibrary. And when I open iPhone as a folder through the explorer I can see only the Photos folder, but cannot see the Medialibrary folder which stores the photos taken before updating/upgrading the iPhone and getting separated folders!!! What the hack with all of this?!!! When I connect iPhone to PC it automatically opens iTunes and starts syncronizing it, but at the process of OPTIMIZING the photos (and according to the number of photos it shows, I see that it tries to syncronize that invisible Medialibrary folder) the process suddenly stops and error message pops out Tried the sync test, tried the button DEBUG in that pop out message, but NOTHING HELPS!!! Also, when I open the Medialibrary in my iPhone, the screen get sblack all through scrolling it down, only the video clips are shown there... >.<
So, could you, apple developers, please, explain WHAT THIS PROBLEM IS ABOUT?!!!!!! FIX IT! I am getting ****** of to spend hours at the computer and reading those lame advises which do not help at all! I have my own things to do except reading your support websites. And I payed for the product ready to use, but not a halfproduct which problems should further be solved somehow by users..

ITunes has encountered an error but quicktime isnt broken

Ok so everytime I try to open iTunes i get a message that says "itunes has encountered an error and needs to close. sorry for the inconvenience" but my quicktime opens with no problem.
soo my dad said i shouldnt make a new account unless i absolutely have to.. so i havent ahhahh but his account is an administrative account and the iTunes opens in his account no problem, but of course all my songs and ipod stuff is on my account.
Tell me if you still need me to make the new account and I will.
Thanks for your help

hi Cecelia!
(warning in advance, this is experimental territory.)
hmmmmm. okay, sometimes with these weirder "open in one account but not in the other" errors, the problem is to do with registry permission settings. it can sometimes be a bear to track down which particular settings need to be checked. the Stejskal family (who couldn't get either itunes or QT to launch in some of their accounts) managed to get itunes and quicktime working in all the accounts by editing permissions in the following way:
http://discussions.apple.com/click.jspa?searchID=-1&messageID=810602
the trick for me was getting up the nerve to "fiddle" with the registry...the reason why the girls could not get access to iTunes/QT was down to permission...once I got one going I went back in to HKEY-MACHINE\SOFTWARE\apple computer, inc\Quicktime...click to highlight go to edit, permission and added the missing girls to the list of who is allowed...made sure they have full permission..apply, ok and "bobs your uncle" all is now well in stejskal home.
since in your case (unlike the stejskals) QT is actually launching in your account, the relevant permissions may actually be fine for QT, but not for itunes. so some investigation of the actual registry permissions on your PC may be required. it might be wise to start by comparing and contrasting the permissions in QT and the permissions in itunes, for example.
(probably something that you should get your father to experiment with, though, if he's the only person with an administrator account on that PC.)
if no joy with that, let's try experimenting to see if itunes will open in a new user account for you.
keep us posted.
love, b

Itunes has stopped working error I have uninstalled and reinstalled now what

Itunes has stopped working error. I have unistalled and reinstalled and this is the first error ever with my ipod/itunes. How can I fix it?

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2

Keep getting "itunes has stopped working" error.

Keep getting "itunes has stopped working" error. Just updated to windows 8.1, updated java (i installed java on windows 8 for work), & ran the solve a problem with itunes fix from my pc. Still crashes when i go to itunes store or try to sync my ipod. Itunes says their is no solution, my pc can't find a solution, and I've tried several fixes online (copying the .dll file, running in safe mode, running as administrator, reinstalling itunes) nothing is working for me.

Hey Cassblue21,
Thanks for the question, and great troubleshooting so far. While you may have already attempted most of the steps outlined in this article, I wished to provide it to you just in case you missed something. The article includes great isolation steps to determine if the issue is user-specific, or system-wide. Once you have isolated the issue, a few solutions are offered:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/TS1717
Thanks,
Matt M.

Itunes has experienced an error ....

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