ITunes has stopped working.  Can play songs, but cannot access store.  What do I do?

iTunes has stopped working.  Can play songs, but cannot access store.  What do I do?

Hello there, Ellen317.
The following Knowledge Base article provides some great in-depth steps for troubleshooting your issue. Start with the section titled Troubleshoot issues in Windows:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro

Similar Messages

  • I am getting itunes has stopped working, can anyone help

    I am getting "itunes has stopped working"

    This Apple article will help you isolate the problem a little -> iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
    Does iTunes start in Safe Mode?
    Open iTunes in Safe Mode to isolate any interfence with plug-ins or scrpits not manufactured by Apple.
    Hold down the Shift and Control keys while opening iTunes. If performed correctly, you should see a dialog that says "iTunes is running in safe mode" before iTunes finishes starting up.
    After clicking Continue, determine whether the issue you were experiencing persists in Safe Mode.
    It would also be helpful if you can provide the Error Report from the Windows Action Center Reliabilty History. To view this go to Control Panel > All Control Panel Items > Action Center > View Reliability History under Maintenance. Double click the iTunes critical event and copy it into your reply.
    If you run into problems, see b noirs walkthrough in this thread -> Windows Apple Mobile Device

  • Itunes has stopped working error I have uninstalled and reinstalled now what

    Itunes has stopped working error.  I have unistalled and reinstalled and this is the first error ever with my ipod/itunes.  How can I fix it?

    For general advice see Troubleshooting issues with iTunes for Windows updates.
    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
    Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
    tt2

  • Itunes has stopped working when starting up trying to access itunes store

    Have a windows 7 and since installing the newest version of iTunes (12 I think), it has not worked. It always freezes on startup while trying to access the iTunes store. I have tried everything apple suggests including opening in a different user, opening in safe mode and scanning for viruses. Also tried uninstalling and reinstalling a new version. Nothing has worked.

    I am running Windows 8.1 and iTunes 11.1.3.8.  I found a simple solution by browsing through the support communities.  Here it is:   Copy QTMovieWin.dll from:  C:\Program Files (x86)\Common Files\Apple\Apple Application Support to: C:\Program Files (x86)\iTunes
    This worked for me.  Good luck.

  • Problem with iTunes. I have Windows 8 on a new laptop. Installed latest version of iTunes. Can play music in My Library but when I click on Itunes Store I get the message "iTunes has stopped working. A problem caused the program to stop working correctly.

    I have a new laptop with Windows 8 as operating system. Installed latest version of iTunes ontop computer. I can play music in My Library but when I click on iTunes, I get the message " iTunes has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify if a solution is available."
    Anyone know what is the cause and if there is a resolution? Have tried to re-installing iTunes and have also tried restoring laptop to an earlier date.

    iPad not appearing in iTunes
    http://www.apple.com/support/ipad/assistant/itunes/
    iOS: Device not recognized in iTunes for Mac OS X
    http://support.apple.com/kb/TS1591
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/TS1538
    iTunes for Windows: Device Sync Tests
    http://support.apple.com/kb/HT4235
    IOS: Syncing with iTunes
    http://support.apple.com/kb/HT1386
    Apple - Support - iPad - Syncing
    http://www.apple.com/support/ipad/syncing/
    iTunes 10.5 and later: Troubleshooting iTunes Wi-Fi Syncing
    http://support.apple.com/kb/ts4062
    The Complete Guide to Using the iTunes Store
    http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
    iTunes Store: Associating a device or computer to your Apple ID
    http://support.apple.com/kb/ht4627
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    iTunes: Advanced iTunes Store troubleshooting
    http://support.apple.com/kb/TS3297
    Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
    http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
    Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
    This works for some users. Not sure why.
    Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
     Cheers, Tom

  • I can not get my iTunes 10.3 to play any of my songs as a message comes up instantly that iTunes has stopped working etc.

    I can not get my iTunes 10.3 on my Windows 7 32 bit PC.  As soon as I click on a song in my library a message comes up telling me that iTunes has stopped working. How do I fix this?

    For general advice see Troubleshooting issues with iTunes for Windows updates.
    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
    Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
    If you've already tried a complete uninstall and reinstall try opening iTunes in safe mode (hold down CTRL+SHIFT as you start iTunes), then going to Edit > Preferences > Store and turning off Show iTunes in the Cloud purchases. You may find iTunes will now start normally.
    tt2

  • When I click on any of my movie or TV shows in Itunes I immediately get an error message that says Itunes has stopped working and closes the program. I can sync the movies and shows to my phone okay but I can't watch on Itunes. Can anyone help?

    When I click on any of my movie or TV shows in Itunes I immediately get an error message that says Itunes has stopped working and closes the program. I can sync the movies and shows to my phone okay but I can't watch on Itunes. Can anyone help?

    Let's try the following user tip with that one:
    iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows

  • Everytime I open up itunes I can listen to my music, but one I connect it to my IPod, it says "ITunes has stopped working" and then it shuts down. How do I fix this problem?

    Everytime I open up Itunes I can listen to my music, but once I connect it to my IPod, it says "ITunes has stopped working" and then ITunes ***** down. How do I fix this problem?

    Hi The Funkster,
    The resource below will provide some initial troubleshooting for the issue you are having uploading songs and artwork to iTunes Match.
     How to troubleshoot iTunes Match - Apple Support
    http://support.apple.com/en-us/TS4054
    I hope this information helps ....
    - Judy

  • TS1717 I can't open my purchased films or view films in store and a note comes up that iTunes has stopped working. It checks for solutions, is unsuccessful and closes iTunes. I have reloaded iTunes but get the same. Any ideas?

    I can't open my purchased films or view trailers in store. A note comes up to say iTunes has stopped working. It searches for a solution, is unsuccessful and closes the programme. I have uninstalled all programmes and reloaded but I get the same result. Any ideas?

    Let's try the following user tip with that one:
    iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows

  • HT1689 I can reach the iTunes Store from my iPod Touch, but it will not open on my PC running Windows 7.  Message shows that iTunes has stopped working.  This happens every time.  I have updated iTunes Software.  Will not solve the problem.  What is wrong

    I have uninstalled iTunes several times and reinstalled it on my PC running Window 7 with all updated loaded.  When I click on the iTunes Store Box, Nothing happens except for a message that reads:
              iTunes has stopped working.
    The following items give me a choice, but no answer comes up.  The computer will shut down the website.
              "Check online for a solution and close the program"
              "Close the program."
    There is an item below the box that is selectable for View problem details.  When clicked a long list of items show up.  I have listed some of the problems as written, but I do not understand them.  I know the iTunes Store has been available on earlier versions of of iTunes but is not on this version.  How can we go back and download an earlier version of iTunes?
         Here are some of the Problem Details:
         "Problem signature:  APPCRASH
         Application Name:     iTunes.exe
         Application Version:  11.0.1.12
         Application Timestamp:  50c8fc7e"

    I had this exact same problem.  I found this fix and it worked for me. 
    Step 1:
    Browse to C:\Program Files (x86)\Common Files\Apple\Apple Application Support and copy the filen named QTMovieWin.dll. 
    Step 2:
    Browse and past that file into C:\Program Files (x86)\iTunes.
    Hope this helps you.  I wish I could remember where I saw this originally so I could thank them.
    Good Luck.
    Anthony

  • I keep getting the message itunes has stopped working I can't even open itunes I have tried uninstalling and installing, starting in safe mode but nothing seems to work. Please can anyone help me

    I have recently bought a new laptop with windows 7 and when i have tried to install and open itunes i keep getting the message 'itunes has stopped working' itunes then shuts down before i can do anything to fix it. This happens every time I try to open itunes. I have tried uninstalling itunes and reinstalling it, starting itunes in safe mode. Nothing seems to work. Please can anyone help.

    If and when I finally manage to open it, as soon as I click on a movie to watch, the message "itunes has stopped working" comes up.
    Try the following user tip with that one:
    iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows

  • I am using ITUNES 11 on Win 7 64 bit.  I can download podcasts to my IPOD touch just fine but when I click on the ITUNES store I get an error message that stays "ITUNES has stopped working".  How do I trouble shoot or fix this? Thanks

    I am using ITUNES 11 on Win 7 64 bit.  I can download podcasts to my IPOD touch just fine but when I click on the ITUNES store I get an error message that stays "ITUNES has stopped working".  How do I trouble shoot or fix this? Thanks

    Try gn_id's suggestion from the following post:
    Re: iTunes 11 crashes when opening the store - no error message

  • My iTunes isn't playing a movie, how do I fix it? I've rented a movie from iTunes on my PC but every time i try to play it, a notification appears saying that iTunes has stopped working and it closes the program.

    I've rented a movie from iTunes on my PC but every time i try to play it, a notification appears saying that iTunes has stopped working and it closes the program...how do I fix this???

    Try the following user tip:
    iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows

  • I have windows 7 and every time I try to play or add a song. It says itunes has stopped working. Please help this is frustrating.

    I have windows 7 and every time I try to play or add a song. It says itunes has stopped working. Please help this is frustrating.

    a further message  box states that Data Execution Prevention has closed the program.
    Try updating your QuickTime to the most recent version. Does that clear up the DEP errors in iTunes?

  • TS1424 I'm getting a message that indicates "Itunes has stopped working.  A problem caused the program to stop working. Windows will close the program and will notify you if a solution is available.  But I never get a response.  Can somebody help?

    When opening Itunes, after placing my ID and password, I'm getting a message that indicates "Itunes has stopped working.  A problem caused the program to stop working. Windows will close the program and will notify you if a solution is available.  But I never get a response.  Can somebody help?

    Same exact thing with me.  And no help from apple.  Just dropped nearly $600 and cannot get a decent working setup.
    Apple's only suggestion was to uninstall iTunes and Quicktime, and re-install... of course (the I.T. Crowd tactic).
    The crash happens only on iTunes store access.

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