Itunes has stopped working during sync.

I have restored the Iphone and uninstalled and reinstalled all apple products and Itunes still stops working on sync.  I have an Iphone 3GS and my computer is an HP Pavilion dv4 Notebook PC.  Any advise will be appreciated. 

Ah, I found this, this time, when the error popped up. Is this what's needed to figure it out?
Problem signature:
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 9.1.1.12
Application Timestamp: 4bd8abf9
Fault Module Name: QuickTime.qts
Fault Module Version: 7.66.71.0
Fault Module Timestamp: 4ba1b0eb
Exception Code: c0000005
Exception Offset: 0082e666
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: 9c79
Additional Information 2: 18d391556384f03f39cb1810be4919d6
Additional Information 3: cbd8
Additional Information 4: 7823eb2f440e23b0eb8dcc58dcf1c44e
Read our privacy statement:
http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409

Similar Messages

  • ITunes has stopped working (during sync with ipod)

    This seems to be a popular problem with varied solutions -- miss my music! Hoping for help.
    When I try to sync my iPod to iTunes it gets a few tunes onto the iPod then it crashes with a Windows (Vista) popup saying that "iTunes has stopped working".
    I reset the iPod to factory settings, same results.
    I have uninstalled iTunes and reinstalled it, no help.
    If I ask iTunes to not automatically sync, and create just one playlist and add a few tunes to it, I can get it to load about 10-20 more songs every other time or so but this is going to be painful with thousands of songs to go.
    I understand from reading other posts that I may be asked to paste in information from an error log but I don't know how to get to that log.
    Any help greatly appreciated.

    Ah, I found this, this time, when the error popped up. Is this what's needed to figure it out?
    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: iTunes.exe
    Application Version: 9.1.1.12
    Application Timestamp: 4bd8abf9
    Fault Module Name: QuickTime.qts
    Fault Module Version: 7.66.71.0
    Fault Module Timestamp: 4ba1b0eb
    Exception Code: c0000005
    Exception Offset: 0082e666
    OS Version: 6.0.6002.2.2.0.768.3
    Locale ID: 1033
    Additional Information 1: 9c79
    Additional Information 2: 18d391556384f03f39cb1810be4919d6
    Additional Information 3: cbd8
    Additional Information 4: 7823eb2f440e23b0eb8dcc58dcf1c44e
    Read our privacy statement:
    http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409

  • ITunes has stopped working while sync photos

    I have been having problems since I updated iTunes to 10.4, it keeps crashing (itunes has stopped working) while sync photos. After uninstalling and re-installing the problem still stayed. I therefore tried sync photos a batch at a time (15 photos at a time) IT WORKED but I still cannot sync my videos. I think that the problem is that this new version of itunes cannot cope with big files and therefore it crashes. I HOPE THAT APPLE WILL SORT OUT THIS PROBLEM

    downgrade to itunes 10.3 as 10.4 broke this feature. if not, just unclick the include videos box and your sync should complete. here's hoping apple fixes this in itunes 10.5.

  • Itunes has stopped working during optimizing

    I am running iTunes 10.4.1.10 and syncing to an iPhone 4.  Syncing used to work, but all of a sudden after backing up and copting apps during Optimizing 1 of 5, I get "Itunes has stopped working"  then need to click which ends iTunes.  Ideas?

    Check this thread out -> itunes has stopped working...here are the problem reports:
    Try unchecking the Include videos option in iTunes, under Photos. You'll click the iPhone on the left side of iTunes, then click Photos across the top of iTunes to see the option.
    You can always import the videos into iTunes and then sync them to the iPhone using the TV Shows or Movies tab.

  • "iTunes Has Stopped Working" when syncing iPod Touch

    So in the last few days, I've been getting an error message when I try to sync my iPod Touch 2g with software version 3.1.2. After a few seconds, I get this error message "iTunes has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." It only happens when I plug in my iPod for syncing.
    I've been up and down the message boards here looking for a solution and I can't seem to find anything that works. I've uninstalled/reinstalled quicktime, then the iTunes software, I've deleted and remade my iTunes library file... I'm just at a loss. Here's the error information windows gathered up...
    Source
    iTunes
    Summary
    Stopped working
    Date
    1/10/2010 1:45 AM
    Status
    Report sent
    Description
    Faulting Application Path: C:\Program Files (x86)\iTunes\iTunes.exe
    Problem signature
    Problem Event Name: BEX
    Application Name: iTunes.exe
    Application Version: 9.0.2.25
    Application Timestamp: 4afca401
    Fault Module Name: StackHash_0a9e
    Fault Module Version: 0.0.0.0
    Fault Module Timestamp: 00000000
    Exception Offset: 00000000
    Exception Code: c0000005
    Exception Data: 00000008
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 1033
    Additional Information 1: 0a9e
    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
    Additional Information 3: 0a9e
    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
    Extra information about the problem
    Bucket ID: 830098715
    Anyone know how to help???

    Hi Zainabe_nachaby,
    If you are having issues with iTunes unexpectedly quitting when syncing, you may find the following article helpful:
    iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
    http://support.apple.com/kb/ts1717
    Regards,
    - Brenden

  • "iTunes has stopped working" during every startup

    Every time I try to open iTunes, it says iTunes has stopped working. When I open it, it actually works for a good two seconds before it crashes. I've tried to play one of the songs by double-clicking one of the albums and it starts to play until it crashes one second later. I've even tried to open iTunes while my iPod 4G is plugged, and it's actually showing that it's starting to sync every single time. But of course, it's going to crash within a second. This has never happened until today. I've even tried reinstalling it with the latest version. What's up with that? How do I fix iTunes?
    I'm using Windows 8.1.

    Try opening iTunes in safe mode (hold down CTRL+SHIFT as you start iTunes) then going to Edit > Preferences > Store and turning off Show iTunes in the Cloud purchases. You may find iTunes will now start normally.
    If not try working through TS1717: iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues.
    Otherwise for general advice see Troubleshooting issues with iTunes for Windows updates.
    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
    Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
    tt2

  • ITunes has stopped working when syncing iPad Air.

    Please:  someone help me....
    I am at my wits ends.  I have spent 3 days trying to solve this, without any success.  I have really time better off than sorting stupid software problems.   (Someone had a great rant, so I won't rehearse it - but it seems to me that
    if there is an issues, it should at least give some clear of what the software stops!!).  It seems to me that no one (NO ONE) is owning this problem  There are plenty of people who have the problem, and although some suggestions, it looks to me that
    there are just that - suggestions. 
    I have posted my problem on the Apple forum.  I have not heard.  But it seems to me that we (I) don't even know if it is an iTunes or a Windows problem.  and now I have no idea which way to go....
    Rant two ends.  The problem:
    I have windows 7 SP 1.  iTunes 12.0.1.26.  I can imports CDs and play music.  But when attempting to sync,"iTunes has stopped working". It stops (usually) step 6. No doubt many of people have seen the issue.  I problem have
    not attempting to update since updating iTunes 12.  (On the side, I have not been able to update iTunes without deleting and reinstalling it for some.  Accordingly, I update with some concern, and only updated to 12 because I installed a new (different
    laptop), and wanted to keep the same levels.
    The steps I tried
    Sync iPad Air (iOS 8.1).  Failed.
    Tried to sync iPhone 5S.  It stopped.  I then looked through the apps etc in the phone.  I noticed, that my photos were not being synced (I had an issue with memory issue some months ago - now sorted - and so checked resynced them.  
    Tried again, and worked.  Hmmm.  (iPhone is at iOS 8.1)
    Made changes with the apps etc on the iPad to recreate the same good result.  No success.
    I deleted iTunes etc (in the correct order) and reinstalled.  No success.  tried a number of times.  (one of the definitions stupid  is to try the same steps expecting a different result)
    Searched google, apple and microsoft pages.  Read them all.  No one seems to have a clear answer to the problem, let alone the solution.
    Backed up iPad, and restored iPad.  No success - and now, of course the thing is now in a totally uncertain state.  It won't ask for sync, but if iTunes starts, the iPad carries on.
    Deleted and reinstalled iTunes etc.  No success.  Tried again (and again? - I have lost track)
    Someone suggested going back to iTunes 11.4.  Tried that (once sorted out the library files have been changed).  Now, same result.  (it all worked happily previously)
    Tried a hard reset on the iPad.  No luck
    Discovered one post suggest that QuickTime may be a problem.  Deleted iTunes and Quick Time.  Reinstalled iTunes.  No success.
    Discovered turingtest's post "Troubleshooting issues with iTunes for Windows" .  Followed the steps, including deleting the folders (only Program Files (x86)/common files/apple were there) and turned off AVG.  Same bad result.
    Status:
    I am thoroughly out of sorts.  And it is Tax time, which will not improve my temper.
    iTunes 12.0.1.26 installed. iCloud installed
    windows 7 SP1.  The PC is not asking for any updates.
    Qucktime not installed
    iOS 8.1.2
    iPad is probably useless, until problem solved - not all photos or apps downloaded
    HELP!!
    iPad Air, iOS 8.1.2, Windows 7

    Try Googling "sync without iTunes".
    There are free alternatives and there are not so free alternatives.
    Btw, to check if AVG is causing the problem, you should uninstall AVG and not just "turn it off".
    Also, can you describe how you go about uninstalling a program? For example, how did you "delete" iTunes?

  • "itunes has stopped working" - when syncing 4s, itunes stops at step 6.

    Since updating to 10.5.1.42 itunes stops at step 6 - determining tracks to sync - when syncing with my 4S. The iphone is running 5.0.1
    I've uninstalled and reinstalled itunes, but it still does it! Windows 7 gives me the 'itunes has stopped working and is searching for a solution' line.
    Needless to say; it doesn't find one...

    Here is what worked for me for both 10.5 and 10.5.1 after hoursof frustration with Itunes stopping and shutting down in the middle of a syncor tranferring Apps downloaded on my Ipad2 or Iphone 4:
    Start iTunes in iTunes Safe Mode:
    1.  hold down the Shift and Control key together and clickto start iTunes.
    2.  when you see the iTunes icon in the task bar, click onit.
    3.  you will get a box that says "iTunes is running insafe mode.  Visual plug-ins you have installed have been termporarilydisabled."   [I don't know what plug-ins I installed but youshould clearly see that these so-called visual plug-ins are likely the cause ofyour issues];
    4. click Continue to open iTunes.
    You could already have your device connected to your computer ordo it after opening iTunes in its safe mode.
    Now press your sync button and everything should work fine.
    I also disabled Genius in iTunes preferences but I'm not sure ifthis is one of the issues causing these types of problems.
    I hope this works.  This may be the workaround for all ofus Windows 7 64-bit folks.

  • Itunes has stopped working when syncing iPhone 6 Plus

    Hi,
    I cannot sync my iphone 6 plus with itunes. Itunes opens ok, begins syncing but when it gets to step 5 always shows the error 'itunes has stopped working - Windows will try and find a solution'.
    I have tried everything from here Troubleshooting issues with iTunes for Windows updates
    Nothing seems to work, I cannot put any of my personal music onto my phone and its driving me crazy! any help would be appreciated.

    Same here....also when I restart iTunes afterward, all my devices don't even show up in iTunes at all until after you restart the computer
    Even then, the problem persists. And I've tried all kinds of troubleshooting techniques

  • Get error, iTunes has stopped working when sync iPad

    when sync iPad in step 2  Get error, iTunes has stopped working

    Try Googling "sync without iTunes".
    There are free alternatives and there are not so free alternatives.
    Btw, to check if AVG is causing the problem, you should uninstall AVG and not just "turn it off".
    Also, can you describe how you go about uninstalling a program? For example, how did you "delete" iTunes?

  • Itunes has stopped working when syncing ipad or ipod

    I'm using windows 7 and thats the description of the problem
    Source
    iTunes
    Summary
    Stopped working
    Date
    29-Dec-13 2:50 AM
    Status
    Report sent
    Description
    Faulting Application Path:          C:\Program Files\iTunes\iTunes.exe
    Problem signature
    Problem Event Name:          APPCRASH
    Application Name:          iTunes.exe
    Application Version:          11.1.3.8
    Application Timestamp:          5274a87d
    Fault Module Name:          ntdll.dll
    Fault Module Version:          6.1.7600.16915
    Fault Module Timestamp:          4ec49caf
    Exception Code:          c0000005
    Exception Offset:          0005663e
    OS Version:          6.1.7600.2.0.0.768.3
    Locale ID:          1033
    Additional Information 1:          9e27
    Additional Information 2:          9e2778096e7e1e2a2e0302fe58f3eea8
    Additional Information 3:          9e27
    Additional Information 4:          9e2778096e7e1e2a2e0302fe58f3eea8

    Hi Zainabe_nachaby,
    If you are having issues with iTunes unexpectedly quitting when syncing, you may find the following article helpful:
    iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
    http://support.apple.com/kb/ts1717
    Regards,
    - Brenden

  • 'iTunes has stopped working' during music sync!

    Hi,
    I've had this issue for months now, and it occurs with both my iPod nano and my iPhone. The sync goes fine, until it comes to copying new tracks over, then it crashes! Does anyone have any ideas? I haven't been able to sync my devices for months now. It seems to have occurred after the update to iTunes 10.
    Ryan

    todd1982 wrote:
    so i have been having a recent issue with i pod touch and have racking my brain for a anwser to the very question you ask why me
    so i say that if you would like some help try
    the solution that kind of helped me
    uncheck the covert high bit rate songs to 128 bit
    hope i helped it works for me untill they decide it is a big enough issue to fix right
    This also worked for me. Apple needs to sort themselves out tbh.

  • Getting itunes has stopped working error when sync wit IPad

    I am getting a itunes has stopped working when sync with IPad, using windows 7

    It is only when I attempt to add a song to my iPod once plugged in that I receive the error "Itunes has stopped working" and forces me to exit the program, without the song being successfully transferred.
    Do you have the "Convert to 128 kbps AAC" preference enabled for syncing to the iPod, laur?
    If so, it's quite plausible that you've got the iTunes 10.1.0.54 bug and we need to get you updated to 10.0.1.56 as per the following document:
    [iTunes 10.1 for Windows: iTunes may stop working and need to quit while importing or syncing audio|http://support.apple.com/kb/TS3591]

  • When I click on any of my movie or TV shows in Itunes I immediately get an error message that says Itunes has stopped working and closes the program. I can sync the movies and shows to my phone okay but I can't watch on Itunes. Can anyone help?

    When I click on any of my movie or TV shows in Itunes I immediately get an error message that says Itunes has stopped working and closes the program. I can sync the movies and shows to my phone okay but I can't watch on Itunes. Can anyone help?

    Let's try the following user tip with that one:
    iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows

  • I just received a refurbished replacement iphone and now while syncing I get "itunes has stopped working"...help???

    I just received a refurbished iphone the the insurance provided by a major electronics retailer.  Since i have tried to sync it to iTunes I have received "iTunes has stopped working" error.  It says it will come back with possible solutions, but never does a thing.  I have already removed and again installed iTunes, QuickTime, etc. to no success.  Not sure what my next step should be.

    This helped overcome the crash problem, but (as reported before), I still have to start iTunes in Safe Mode in order to watch any videos. This has been the case since 10.5.
    The regular mode behavior has changed a bit - instead of the progress bar moving to the end of the video, showing no video but playing the audio for about three seconds, it now leaves the progress bar where it is ... but the rest of the behavior hasn't changed.
    Windows 7 Professional, 64 bit on an HP dv8t quad-core laptop w/ 8 GB RAM, running nVidia GeForce 230M with 1 GB video RAM.
    Thanks for your prompt response to the original problem posted above. At least now I'm back where I started from before I upgraded to 10.7. Not optimal, but I've finally gotten used to doing a Ctrl-Shift-click to run iTunes.
    Scott

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