Itunes has stopped working. Windows will close the program....
Hi, i need some help.
I plug in my iphone, Autoplay pops up and itunes opens... i then immediately get this message:
"A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available". Itunes then closes.
I have checked the Driver through Device Manager and my driver is updated. I have uninstalled quicktime and downloaded again (non itunes version) and restarted etc etc... still giving me the same message. This is happening on both my work and personal computers. Any thoughts would be apreciated.
Are you able to start Quicktime successfully?
If not then follow this article to remove iTunes and supporting programs and reinstall them.
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
http://support.apple.com/kb/HT1925
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
http://support.apple.com/kb/HT1923
If any component will not remove through control panel then download the Windows Installer CleanUp Utility and remove component with the CleanUp Utility
http://download.microsoft.com/download/e/9/d/e9d80355-7ab4-45b8-80e8-983a48d5e1b d/msicuu2.exe
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I had this exact same problem. I found this fix and it worked for me.
Step 1:
Browse to C:\Program Files (x86)\Common Files\Apple\Apple Application Support and copy the filen named QTMovieWin.dll.
Step 2:
Browse and past that file into C:\Program Files (x86)\iTunes.
Hope this helps you. I wish I could remember where I saw this originally so I could thank them.
Good Luck.
Anthony -
I've rented a movie from iTunes on my PC but every time i try to play it, a notification appears saying that iTunes has stopped working and it closes the program...how do I fix this???
Try the following user tip:
iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows -
for a few weeks i have not been able to access the itunes store from the itunes on my laptop. every time i click on it it tells me it cannot access the store...not sure why. and says this: ITUNES HAS STOPPED WORKING a problem caused the program to stop working correctly. windows will close the program and notify if a solution is available.
I had this exact same problem. I found this fix and it worked for me.
Step 1:
Browse to C:\Program Files (x86)\Common Files\Apple\Apple Application Support and copy the filen named QTMovieWin.dll.
Step 2:
Browse and past that file into C:\Program Files (x86)\iTunes.
Hope this helps you. I wish I could remember where I saw this originally so I could thank them.
Good Luck.
Anthony -
Error when opening iTunes : iTunes has stopped working '' A problem caused the program to stop working correctly''.
When I repaired damaged files the problem still exists and also after uninstalling, redownloading and reinstalling iTunes.
My pc is working with windos 8.
Is there a solution?Hey there Rodney274,
It sounds like you are getting an error from iTunes when you launch it. I would try the troubleshooting in this article named:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
Start with troubleshooting for 3rd party plug ins section, then the rest of the article if needed:
Start iTunes in Safe Mode
Open iTunes in Safe Mode to isolate any interference from plug-ins or scripts not manufactured by Apple.
Hold down Shift–Control while opening iTunes. You should see a dialog that says "iTunes is running in safe mode" before iTunes finishes starting up.
Click Continue.
See if the issue you're experiencing persists in Safe Mode.
If you have the same issue while iTunes is in Safe Mode, proceed to the "Create a new user account" section. If you don't experience the same issue, follow these steps to remove third-party plug-ins.
Thank you for using Apple Support Communities.
Take care,
Sterling -
I have run the "fix", I have removed and reinstalled, but my iTunes just stops about 1-2 minutes in and the "ITunes has stopped working" window appears. Any help as to a fix? Are there any other music programs out there that will burn discs if I can't fix this? Thanks....
Hey deaconfan,
If you haven't already, I would run through the troubleshooting steps in the following document:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/TS1717
Welcome to Apple Support Communities!
All the best,
Delgadoh -
When trying to login to iTunes I receive a message iTunes has stopped working. A problem caused the program to stop and iTunes automatically closes.
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2 -
Every time that I attempt to open the store in my iTunes program, I receive and error message and it states ITunes has stopped working and needs to close the program. How do I fix this?
Restart your computer then try iTunes.
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I cannot get my new Windows 8 computer to connect to Itunes store! It shuts off Itunes every time, just saying the program has stopped working
Any suggestions?I had this exact same problem. I found this fix and it worked for me.
Step 1:
Browse to C:\Program Files (x86)\Common Files\Apple\Apple Application Support and copy the filen named QTMovieWin.dll.
Step 2:
Browse and past that file into C:\Program Files (x86)\iTunes.
Hope this helps you. I wish I could remember where I saw this originally so I could thank them.
Good Luck.
Anthony -
I have deleted the program and re installed numours times, also ran a full essential scan, spybot and malware byte scans with no results. Any ideas?
Nobody has had or has this problem? I have gone back and forth with itunes "help" people for 2 weeks with no "help" at all. I guess I am going to have to buy a non apple devise and shop @ amazon for my music.
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Help?
This may occur if you are connected to the Internet and iTunes is trying to connect to the iTunes Store and fails for some unknown reason.
Try this:
Quit iTunes and disconnect completely from the Internet.
IF you have an iPhone (iPod etc), open iTunes. Sync the device.
Re-enable your Internet connection.
Quit iTunes.
Open iTunes again.
If this does not work, try completely uninstalling iTunes, then reinstall it according to these instructions:
http://www.apple.com/support/iphone/assistant/itunes/#section_6 -
I get a message every time I truro sync it says iTunes has stopped working windows will contact you if a solution is found.
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Hello notime4,
The article linked below details some useful troubleshooting steps that can help stabilize iTunes on your computer.
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/TS1717
Cheers,
Allen -
iTunes64Setup.exe, even after multiple times of uninstalling and reinstalling with even a fresh download crashes with the message:
"iTunes has stopped working. A problem [unspecified] caused the program to stop working correctly. Windows will close the program and notify you IF a solution is available." I cannot get out of this loop and it renders my iPad HD useless. I tried calling the Apple Store but was referred by an automated system to this web site. I tried looking up the problem in the FAQ but it didn't help.
merylewHi there Nok Saensanoh,
I would recommend taking a look at the troubleshooting steps found in the article below.
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
-Griff W. -
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The first thing to try is System Restore to take you back to a point in time when it did work. If that is not successful, create a new user on the computer. log in with that and see if ID will start. This will tell us if the problem is in the system/program or the user account.
If it works in a new user account, see Replace Your Preferences and in addition to replacing the prefs, empty the InDesign Recovery folder that will be in the same location and the InDesign SavedData file.
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