Itunes is crashing my macbook pro upon genius startup
total freeze up.. rainbow wheel.. as soon as the genius bar starts loading it freezes the whole system.. tried to download new.. nothing fixed.. help! i need my music!
-joshufett
Welcome to Apple Discussions
I can understand iTunes crashing. However, crashing your computer is another matter.
8 GB is not significant for a music library. Deleting the Library may be excessive.
Let's try a simple step first - go to your User Library/Preferences folder and move to the desktop com.apple.iTunes.plist. Restart iTunes (your preferences will automatically be set at the default values). Import music. If the crash stops, you had a corrupted preference file - you'll have to reenter any custom settings. If the crash occurs again, please post back.
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thank you,
JContact Apple Support:
http://www.apple.com/support/contact/
Apple - How to Contact Us:
http://www.apple.com/contact/
Be sure to refer to the repair ticket number.
Sounds like a terrible mixup.
Good luck & happy computing! -
I upgrated for the latest version of itunes and now my Macbook Pro its 1000000 time slower
I downloded some update for the Itunes, and now my Macbook Pro its toooooo slow, I dont know what do to anymore. I even reinstalled the whole system. Can anybody help me???
Do the following. There's nothing of interest in the Activity Monitor data.
Things You Can Do To Resolve Slow Downs
If your computer seems to be running slower here are some things you can do:
Start with a visit to: OS X Maintenance - MacAttorney.
Boot into Safe Mode then repair your hard drive and permissions:
Repair the Hard Drive and Permissions Pre-Lion
Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
Repair the Hard Drive - Lion
Boot from your Lion Recovery HD. When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported, then click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu. Select Restart from the Apple menu.
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Restart your computer normally and see if this has helped any. Next do some maintenance:
Suggestions for OS X Maintenance
For situations Disk Utility cannot handle the best third-party utility is Disk Warrior; DW only fixes problems with the disk directory, but most disk problems are caused by directory corruption; Disk Warrior 4.x is now Intel Mac compatible.
OS X performs certain maintenance functions that are scheduled to occur on a daily, weekly, or monthly period. The maintenance scripts run in the early AM only if the computer is turned on 24/7 (no sleep.) If this isn't the case, then an excellent solution is to download and install a shareware utility such asMacaroni, JAW PseudoAnacron, or Anacron that will automate the maintenance activity regardless of whether the computer is turned off or asleep. Dependence upon third-party utilities to run the periodic maintenance scripts was significantly reduced since Tiger. These utilities have limited or no functionality with Snow Leopard or Lion and should not be installed.
OS X automatically defragments files less than 20 MBs in size, so unless you have a disk full of very large files there's little need for defragmenting the hard drive. As for virus protection there are few if any such animals affecting OS X. You can protect the computer easily using the freeware Open Source virus protection software ClamXAV. Personally I would avoid most commercial anti-virus software because of their potential for causing problems. For more about malware see Macintosh Virus Guide.
I would also recommend downloading a utility such as TinkerTool System, OnyX 2.4.3, or Cocktail 5.1.1that you can use for periodic maintenance such as removing old log files and archives, clearing caches, etc.
For emergency repairs install the freeware utility Applejack. If you cannot start up in OS X, you may be able to start in single-user mode from which you can run Applejack to do a whole set of repair and maintenance routines from the command line. Note that AppleJack 1.5 is required for Leopard. AppleJack 1.6 is compatible with Snow Leopard. There is no confirmation that this version also works with Lion.
When you install any new system software or updates be sure to repair the hard drive and permissions beforehand.
Get an external Firewire drive at least equal in size to the internal hard drive and make (and maintain) a bootable clone/backup. You can make a bootable clone using the Restore option of Disk Utility. You can also make and maintain clones with good backup software. My personal recommendations are (order is not significant):
1. Carbon Copy Cloner
2. Data Backup
3. Deja Vu
4. SuperDuper!
5. SyncTwoFolders
6. Synk Pro
7. Synk Standard
8. Tri-Backup
Visit The XLab FAQs and read the FAQs on maintenance, optimization, virus protection, and backup and restore.
Additional suggestions will be found in Mac maintenance Quick Assist.
Referenced software can be found at CNet Downloads or MacUpdate.
Additional Hints
Be sure you have an adequate amount of RAM installed for the number of applications you run concurrently. Be sure you leave a minimum of 10% of the hard drive's capacity as free space.
Add more RAM. If your computer has less than 2 GBs of RAM and you are using OS X Leopard or later, then you can do with more RAM. Snow Leopard and Lion work much better with 4 GBs of RAM than their system minimums. The more concurrent applications you tend to use the more RAM you should have.
Always maintain at least 15 GBs or 10% of your hard drive's capacity as free space, whichever is greater. OS X is frequently accessing your hard drive, so providing adequate free space will keep things from slowing down.
Check for applications that may be hogging the CPU:
Open Activity Monitor in the Utilities folder. Select All Processes from the Processes dropdown menu. Click twice on the CPU% column header to display in descending order. If you find a process using a large amount of CPU time, then select the process and click on the Quit icon in the toolbar. Click on the Force Quit button to kill the process. See if that helps. Be sure to note the name of the runaway process so you can track down the cause of the problem.
Often this problem occurs because of a corrupted cache or preferences file or an attempt to write to a corrupted log file.
If none of the above help, and they may not, then this should:
Reinstalling Lion/Mountain Lion Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless. -
How do I set up two separate iTunes accounts on one MacBook Pro in order to manage the wife's iPhone and my iPhone (with separate info on each of course) ? Can this be done? A little step by step would be greatly appreciated; just short step by step though, I can follow fairly well.
Kindest Regards,
Phil T.You would each need to use your own user account on the Mac, you can do this at system preferences > users & groups.
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How do I share music in iTunes between different iTunes account on the MacBook Pro?
How do I share music in iTunes between different iTunes account on the MacBook Pro?
If it's in a single iTunes library, it's already being shared. If it's in separate user accounts on the computer, move one library to the /Users/Shared/ folder, launch iTunes with the Option key held down, point it there, and import the music from the other library to it.
(79794) -
How do I easily transfer itunes back to my Macbook Pro?
I transferred my whole iTunes folder from my Macbook Pro onto my Time Capsule in order to save space on my Macbook Pro. However this has caused plenty of problems especially when opening iTunes on my Macbook and it not being able to find the library. I have to physically locate it myself.
I've since read on here that you should only move your iTunes Media Folder and keep the rest where they are, so maybe I should have done that instead of moving the whole folder!
There are plenty of tips and advice on this forum in relation to where you should, or shouldn't store your itunes folder and/or library and I'm not a little confused. Some people say never store your itunes on the Time Capsule as this is only for backups and connect a separate external HD to your Macbook, but that doesn't make my Macbook very portable!! So I now don't know what to do for the best. If I transfer everything back to my Macbook Pro it will probably take a couple of days like it did do transferring it to the Time Capsule.
Could I just delete iTunes and back up the library then reinstall it and start again from scratch?? I really don't know what to do and any help would be greatly appreciated.
ThanksLexSchellings wrote:
Assuming you still have the CD's and they are still readable:
Delete everything "jumbled" from your iTunes Library.
Insert the CD, and do not read them into iTunes, but copy them instead into a folder with the name you want in your iTunes Library afterwards, insert the next CD and copy it into a second folder (different name), etc.
Then put the first folder into Yourname/Music/iTunes/iTunes Music/Automatically Add To iTunes folder.
Start iTunes and see it appear in the iTunes Library. Close iTunes, do the same with the next folder, etcetera
That was excessively complicated, and NOT how you import CD's into iTunes. I have imported nearly 1000 CD's into iTunes and never once, not once, have I fulled around with folders. That is done in preferences. That's not how iTunes works. William needs to post his question to the iTunes for Mac forum, where much easier solutions will be provided. -
My books are no longer in the iTunes library on my MacBook Pro. They are not in my iBooks, either. I had over 200 books in my iTunes library, all synced to my iPad 2. I deleted them from the iPad as I read them, knowing I still had them in iTunes. Then I updated to iOS 7. I still have the books I haven't deleted from my iPad, but all the other ones are nowhere to be found. No books in iTunes, no books in iBooks. Where are they? Also, going forward, if I want to add more books to my iPad, especially PDFs that are not available for purchase from the iBooks store, how do I do that? Help!
let's try working through this document. (you can skip the reinstall itunes step.)
No music shows up in iTunes after upgrading -
When trying to connect to the itunes store on my MacBook Pro, I get the following error message: "iTunes could not connect to the iTunes Store. An unknown error occurred (-54) Make sure your network connection is active and try again."
I've had the same problem for a month and yet I still cant get iTunes to work, I've heard different solutions but none have worked for me
This may or may not work for you but its worth a try even though it didnt seem to work for me, Good Luck!
Control Panel
Internet Options
Connections Tab
Click LAN Settings
Uncheck "Use A Proxy Server" -
Recently, PS CS5 keeps crashing my MacBook Pro as soon as I start working.
Lately, PS CS5 seems to be the villain crashing my MacBook Pro 10.6.8. It doesn't happen with other software. I have run Diagnostics which didn't find any issues. I have upped the RAM on PS to almost 95%. I am thinking of buying new RAM but would like to avoid that if I can. thx.
Reboot the computer holding the option key (just like Capt Fred says) select OS X Lion as the Startup Disk in System Preferences
If you select the Startup Disk of Lion and reboot and still have a issue, it's likely you have a corrupt System Preferences plist file and it's not saving your changes. Please report that if's your issue, I'll show you how to recreate that file again.
You can also
Reboot the computer holding the command (4 leaf clover looking) and the r keys down, you'll boot into the Lion Recovery Partition.
You can use Disk Utility to select and First AID >Repair and Repair Permissions.
See if you can boot normally or not. If not then:
For File Recovery
Your going to need a blank external hard drive equal too or slightly larger than your internal drive.
Your also going to need a strong, fast, stable Internet connection to re-install Lion from Apple's servers, and your AppleID and password.
Hold command r and get into Lion Recovery Partition and use Disk Utility (careful) to select your external drive
Erase>Security option > Zero all Data, wait as it takes sometime to finish and checks the drive.
The Partition tab > click box, 1 partition, option GUID, format OS X Extended Journaled and give it name "External Lion" and click Apply.
Next Quit Disk Utility
Install Lion onto the external drive reboot the computer and hold the option key down, select the external drive to boot from and setup the same user name as before on the internal drive.
Now access the internal drive of Lion and grab your files.
You can use the same procedure to erase Lion on the internal drive and reinstall Lion, all your programs and files from the external drive. -
im trying to update itunes version on my macbook pro to use with new mini ipad - Ive downloaded verion 11 but how do I update?? Thank-you
What is the Operating System on your MBP...
Click on the Apple icon.. Top left in Finder...
> About this Mac > Version...what does it say?
iTunes Support here > http://www.apple.com/support/itunes/ -
Outlook 2011 slow, clunky and keeps crashing with macbook pro os 10.8.4 - any hints?? ta :)
Outlook 2011 slow, clunky and keeps crashing with macbook pro os x 10.8.4 - any hints?? ta
You might look in your User Library for Outlook .plist(s). They probably start with com.microsoft.
Quit Outlook.
Either hold down the option key while using the Finder “Go To Folder” command and select your user Library in your home folder or use the Finder “Go To Folder” command and enter ~/Library/Preferences. Move the .plist(s) to your desktop.
Open the application and test. If it works okay, delete the plist(s) from the desktop.
If the application is the same, return the .plist(s) to where you got them from, overwriting the newer ones.
If you prefer to make your user library permanently visible, use the Terminal command found below.
Show User Library
You might want to bookmark the command. I had to use it again after I installed 10.8.4. I have also been informed that if you drag the user library to Finder it will remain visible. -
Trying to view an SD version of an iTunes movie on my MacBook Pro and it repeatedly freezes 9 minutes into movie. Using iTunes 10. Any suggestions to correct this problem?
I have the exact same problem trying to use the Remote app on both my iPhone 3gs and iPad 2 with either my Mac or ATV2. My Remote app used to work on my phone - I can't recall if I ever actually used it with my iPad, but when I tried today, I got all the same results as you did (on both iPad, and then iPhone). I was using my ATV2 to play music from iTunes on my Mac and wanted to use the Remote app, but it would not connect to either device no matter what I did.
-
Flash player crashing my macbook pro
I have a late 2007 mbp 3,1.
Playing flash video *always* crashes my macbook pro, not immediately but after a few flash player clips. It does not crash the browser but the whole system, and I get a gray screen telling me in different languages I need to hold down the power button to turn off and restart my mac. I have spent hours trying to track down why this happened but to no avail.
The *only workaround* I know is to use the flash player marked flashplayer10r45_2. I have tried all other versions and even excitedly all beta versions, but this problem remains unresolved. And now Firefox 4 won't even accept this version anymore.
- Is anyone else experiencing this?
-- Do you have a workaround? (one to force FF4 to use the old player or to prevent crashes with any player)I seem to have solve my issue and wrote it up here http://submanifolds.blogspot.com/2011/04/coolbook-on-macbook-pro-15-22-ghz.html
Long story short: I use coolbook, and my settings worked for all programs under heavy loads, but not for flash content, I think that switching cpu frequencies went a little too fast and the cpu voltage switching could not keep up, but this is just a guess. I solved it by increasing the voltages for the upper frequencies a bit and now my computer does not crash anymore when playing flash. The flash plugin does crash occasionally, but I consider this normal since I have never seen it crashing on its own without taking down the whole system with it.
I hope this helps (anybody)
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