ITunes is saying I have to do a recovery on my iPhone 4, but doing so will restore factory settings and I'll lose photos, contacts, etc. The phone is completely frozen and I can't do anything else. Help!

I plugged my phone into my laptop this morning and it started doing an update. I walked away from my desk, came back and had an error message and a prompt saying my phone is in recovery mode and needs to be restored. But when I click "ok" to do that it says it will restore the factory settings and I'll lose all media, data and contacts. I DON'T want to do that--the whole reason I plugged my phone in this morning was to download some new photos, so I can't lose them!
The phone isn't working...it's showing a usb connector pointing to an iTunes icon.
Help!!!

If your phone is in recovery mode, you've already lost all data on the phone...its gone. Your only option now is to restore the phone, either from backup or as a new device.

Similar Messages

  • The screen on my Iphone 5 keeps freezing even after restoring factory settings and downloading latest update.

    Hi
    The screen on my Iphone 5 is consistently freezing.  I have restored the factory settings but that didn't work.  I have downloaded the latest apple update.  Not sure what else to do or if it is a known issue?   It happens on any screen, even the lock screen and the only way to unfreeze it is to press the top button to switch to sleep mode then click the round button and enter in my pin again. Any suggestions would be most welcome!

    Restore the phone as new, and do not restore anything from a backup.
    If the phone still doesn't work properly, you will need to bring it to an Apple store to be evaluated as it most likely has a hardware issue.
    ~Lyssa

  • My iPad is downloading my video purchases automatically, but it's only downloading two episodes from Supernatural S10 that I have watched and deleted. I can't stop it from downloading, and I can't download anything else because of it. Help!

    My iPad is downloading my video purchases automatically, but it's only downloading two episodes from Supernatural S10 that I have watched and deleted. I can't stop it from downloading, and I can't download anything else because of it. I don't know what to do. There is some sort of glitch happening and it's really affecting my iPad. I've tried letting it download but before it completes, it says it is unable to complete process and asks me to try again. I am on a limited interest data plan and can't afford these downloads to continue. What can I do?

    Have you tried deleting the App within the Settings menu (rather than from the Home Screen)?
    Settings>General>Usage>
    From the Apps list, find the App (press "Show all Apps" if the app is not in the immediately shown list), tap on the app you wish to delete, then tap "Delete App"

  • DynamicLink Media Server is not available. I can't open any video file in Photoshop CC and when it does, Photoshop freezers and I can't do anything else. I'm using OS X 10.9.4-3.1 GHz Intel-16 GB DDR3. Any help please?

    DynamicLink Media Server is not available. I can't open any video file in Photoshop CC and when it does, Photoshop freezers and I can't do anything else. I'm using OS X 10.9.4-3.1 GHz Intel-16 GB DDR3. Any help please?

    Indicas que no puedes abrir ningun archivo de video, se supone que has probado varios formatos, mp4, mov,..
    Has actualizado el OSX a 10.9 ?, funcionaba antes? La versión de Photoshop es la CC, no la CC 2014?
    En el menú de Ayuda>Actualizaciones, cual es el resultado, dice que esta al día?
    Tienes abiertas otras aplicaciones?
    Prueba a cerrar todo, espera media minuto y abre Photoshop a ver que ocurre.
    (Estas utilizando un MacBook Pro?)

  • I tried to update my ipad3..now I have the dreaded red bleeping screen of death... it is literaly bleeping on and off. I can't turn the ipad off and I can't do anything else either. Any thoughts?

    it is literaly bleeping on and off. I can't turn the ipad off and I can't do anything else either. Any thoughts?
    I plugged it into my laptop and it still doesn't do anything but blip red.
    I knew I should have waited to up date it until I got back. everytime i try to update one of my ipads, something goes wrong.....
    I really need my ipad back as I am going on a trip tomorrow morning and need my gps map on there.

    I held down the sleep and home key to shut down the ipad.... it's restarting...hopefully this will work!

  • When I updated my phone to be able to get iCloud it restored my phone to factory settings and I've lost everything. Please help! Where did it all go and how do I get it back?

    When I updated my phone to be able to get iCloud it restored my phone to factory settings and I've lost everything. Please help! Where did it all go and how do I get it back?

    I have just done exactly the same thing! How frustrating!!!

  • Took a back up in iTunes then restored factory settings and then restored back but photos and songs missing

    took a back up in iTunes then restored factory settings and then restored back but photos and songs missing

    How did the photos get onto the iPad ? If they were synced from a computer then they aren't included in the backup - the restore would look for them in the directory that they were synced from.
    And for the songs (and the contents of the Videos app and any iTunes downloads) they are also not included in the backup, the restore would look to copy them back from your computer's iTunes library. Do you have them in your iTunes library, or can you copy them into your library (File > Add To Library) so that you can sync them back ?

  • I downloaded Aperture and now I'm getting a "There was an error opening the database for Library " and I can't do anything else.  How can I fix it so I am once again able to run Aperture?

    I Downloaded Aperture from the Apple Website then proceeded to download all my picture's frp, IPhoto.  The very next time I opened Aperture an error poped up stating, There was an error opening the database for Library "blank".  I can't do anything with the program but hit the cancel buttom which closes the program.  How do I fix it?

    Is "blank" the name of your Aperture Library? If not, then Aperture is pointing to the wrong Library. Hold down the option (⌥) key while you launch Aperture by clicking it in the Applications Folder. Then select the correct library and press the "choose" button.
    If that does not help, try to repair your library:
    Locate Aperture library in Finder. Holding down the keys option (⌥) +command (⌘) and double click on Aperture Library to show the First Aid dialogue:
    Then try to start Aperture again.  If that also should fail, try the other steps in Aperture 3: Troubleshooting Basics: http://support.apple.com/kb/HT3805
    Good Luck
    Léonie

  • Hi,we have had to reset our pc to its factory settings and i can no longer sync my ipod when i purchase a song.

    Hi,
    we have had to reset our pc to its factory setting and i can no longer sync my ipod when i buy a song? can anyone help? cheers.

    Thanks for your reply. Unfortunately this has not worked. I didn't have quicktime to begin with so I don't know if that makes a difference? After following the instructions, I get the "registry keys missing" problem appear again (which I've subsequently fixed again) and then when I connected the ipod I got the following message - 'Device driver software was not successfully installed'.
    I've tried windows update but this doesn't do anything as '...the service is not running'.
    Any suggestions?

  • HT5622 my icloud id does not match my apple id and i can't do anything with my phobne

    i am trying to give this phone to my son to use as an ipod and i want to erase it first but my iclound id is not the same as my apple id and i can't do anything with the phone. and no i do not know the password to my icloud id since i never set up the account

    Hey quaisser,
    Some of the following steps don't fully apply to your situation, but I'd run through the ones I haven't crossed off to see if that resolves the issue:
    If a single application is not responding or stops responding when it opens, you can force it to close.
    If the device is unresponsive or if certain controls aren't working as expected, restart your device.
    If the device remains unresponsive or does not turn on (or power on), reset your device.
    If there is no video or if the screen remains black, verify that the device has enough charge to turn on:
    If you are using an iPad, ensure that it's connected to the USB Power Adapter supplied with the device.
    Let charge for at least twenty minutes, then see if it starts normally.
    If there is no image on the screen, press the Sleep/Wake button to attempt to wake the device.
    If the screen displays a red battery icon, continue charging the device until the battery is fully charged.
    If the above steps do not resolve the issue, or the if the screen remains black or shows a persistent Apple logo, try restoring with iTunes:
    Connect the device to your computer and open iTunes.
    If the device appears in iTunes, select and click Restore on the Summary pane. Learn more about restoring iOS software.
    If the device doesn't appear in iTunes, try to force the device into recovery mode, and then restore it.
    If the above steps do not resolve the issue, contact Apple.
    via: iOS: Not responding or does not turn on
    http://support.apple.com/kb/TS3281
    Welcome to Apple Support Communities!
    Regards,
    Delgadoh

  • I had a verification email resent to my email after I made my iTunes account but I'm still not receiving it and I can't download anything

    I had a verification email resent to my email after I made my iTunes account but I'm still not receiving it and I can't download anything

    Check the following mail box/folder:
    1. Junk Mail Folder
    2. Spam Folder
    3. Rescue Email

  • Restoring factory settings and keeping content

    I want to put PG restrictions on my son's ipod, but no-one can remember the restrictions passcode. I heard I must restore factory settings to start over, but I need to keep the content of their games of minecraft. How do I do this?

    "1. If I restore it to factory settings when the update comes up, I realize everything will be erased, but would that improve connection time on itunes with my Mac?"
    Going from personal experience, mine is Mac formatted and only takes a few seconds to appear on the desktop.
    "2. The instructions say I have to have a power supply in order to do a restore (I don't have one). If it is fully charged when I do the restore, can I do the restore without getting in any sort of bind? Or is the power supply essential?"
    Under normal circumstances the 5G iPod will restore directly from your computer without an adapter. I have one for travelling and they are worth having but I have never had occasion to use it during a restore.
    "3. If I decide not to do the restore... since I downloaded all of the songs from my mac and the ipod is recognized on there, can the software update be done on my PC?"
    If it is Windows formatted any software updates will have to be done on a PC. You won't be able to update on the Mac without changing the formatting.

  • Restrictions passcode does not wok anymore. If I restore factory settings and do a back up will it restore the old passcode?  Hasn't been backed up in a while

    The restriction passcode stopped working.  I did not forget it.  The iPad has not been backed up for a long time.  If I back up then restore factory settings then restore backup will it still be restricted with the old passcode?

    1)  Connect to iTunes on the computer you usually Sync with and Restore
    http://support.apple.com/kb/HT1414
    2)  If necessary Place the Device into Recovery mode...
    http://support.apple.com/kb/HT1808
    Note on Recovery Mode.
    You may need to try this More than Once...
    Be sure to Follow ALL the Steps...
    Once you have Recovered your Device...
    Re-Sync your Content or Restore from the most Recent Backup...
    Restore from Backup  >  http://support.apple.com/kb/ht1766
    Make sure you have the Latest Version of iTunes (v11) Installed on your computer
    iTunes free download from www.itunes.com/download

  • I have problem with my iCloud account, restore my ipad and I can not log in please help

    hello, I can not restore my ipad and enter, get a message that my password is already einvalida and nose to do

    We are not Apple employees. You should not post your email address in a public forum and I have asked the moderators to remove it from your post.
    Do not buy anything with the new Apple ID or it will always be tied to that Apple ID. Try to get the problems with the original Apple ID resolved with help from Apple. If you have been locked out of your account try here for help.
    https://ssl.apple.com/emea/support/itunes/contact.html

  • I mistakenly told Firefox to go Full Screen and now I can't get it to undo and I can't access anything else.

    I downloaded the latest Firefox. In trying to learn some of the new features, I hit the Full Screen option. It went to full screen and now I do not have access to the functions I need. I can't do anything! I need to find out how to undo my mistake or I will not be able to use firefox at all. I can't even get to the portion where I can go to my gmail.

    Have you tried pressing the F11 key on your keyboard? It toggles Fullscreen mode.

Maybe you are looking for