Itunes not recognising 4S phone but iPad 2 is OK in Windows 7

I have an iphone 4S, iPad 2 and iTunes for Windows 7. The phone is not recognised by itunes, but the ipad IS recognised. All devices have the the latest software versions. I have followed the troublesooting steps on the support forum, but nothing has changed the situation. In Device Manager, the Apple mobile USB driver is present ONLY when the iPad is connected. It disappears when the iPhone is connected. Any ideas? The phone is charging when connected to the PC, but that is the only communication occurring.
The only thing I haven't yet done is the total re-install option. I'm reluctant to do this given all is OK with he iPad.
Desperate for help!!

https://discussions.apple.com/message/25631599#25631599
we are a few with this problem. not a single reaction from the PC what so ever, exept the charging. may be just the iphone 4 and 4S, what i have red so far.

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Itunes not recognising phone and apps saying 'waiting'?

I recently got a replacement iphone from apple after my old one wouldn't charge. I connected it to itunes and restored it from back up of my old phone. Then noticed that all apps on phone were saying 'waiting'. In the meantime I installed new version of itunes and made sure all the apps were updated on itunes. Tried to sync again, but now itunes not recognising the phone? The computer recognises it but nothing comes up on itunes.
I used the trouble shoot and updated the phone software, made sure phone was charged, switched off and on, used a different port etc. Really want to avoid reinstalling itunes if I can help it!

I have solved this myself by asking itunes to run a diagnostic on device connections. It told me to go to close itunes on my computer and disconnect the device. Then click 'start', 'control panel', 'administrative tools' (i just searched 'administrative tools' in the start search field.
Then click 'services' and 'apple mobile devices'. This programme was not running at all so I clicked 'start service' on the left and now itunes is recognising my phone again and it is currently syncing, so hopefully that has solved the problem!

TS1363 when i connect my phone itunes says it does not recognise my phone and need to update itunes to 64 bit. i have done this but still keeps coming back up!!!!!!!!!!!!!!!!

when i try to connect my phone to itunes a message comes up saying it does not recognise it and must upgrade itunes to 64 bit i have done this numerous times but stillwill not recognise my phone.!!!!!!!!!!!!!

Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, can you get a normal iTunes install to go through properly now?
If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.)

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I have hard reset both devices, restored both devices, reset the setting and tried a whole host of other suggestions (like closing background programs) on this forum buit nothing works and i am tearing my hair out.
I looked in the phone and ipad log and there do seem to be low memory reports though i don't know why these are occuring now when they never have before??
I don't know if I can restore the old operating system (If I can please let me know how). The phone or ipad are not jailbroken.

but you should have a backup in itunes.
Every time you sync your iOS device iTunes creates a backup. go check if its there, iTunes Preferences >Devices. and there you should see if you have a backup, and in case from which date the backup is.
And ofcourse you can get your icloud data back by just logging in with your Appleid under icloud in settings on the iphone.
But anyway, if the iPhone works when you restor it as new: try adding your backup, and see if the issue comes back. And experiment with your backup and try to work out what is causing the issue, my guess is that its some app! Good Luck!

Had an update error now itunes will not recognise my phone and it is frozen

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Hey- just went through something similar - and I'm sorry I don't have the perfect answer... bc mine did what you are saying except my itunes did recognize that "an iphone" was connected and so it suggested that I do a recovery-mode restore on it and then I did a back up restore via itunes to get my most recent back up transferred to my iphone, and then it finally listed my phone as "xxx's iphone" in itunes.... here's the link I used: http://www.copytrans.net/blog/how-to-restore-iphone-after-updating-to-ios-7/ and I also used: http://support.apple.com/kb/HT1808
I think what you are saying is that itunes doesn't even recognize that your iphone is plugged in - so you can't start the recovery process? I DO know that in the hours of me muddling through the internet - googling this issue - that I did see other posts of those who plugged into itunes, and it didn't recognize their iphone, but they DID have suggestions on how to deal with the problem... while I don't have "the" solution, I wanted you to know I did see an answer out there - just skimmed past it as I was searching for mine... sorry I don't remember good luck!

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Tried the tips
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Unable to Update or Restore..?
See Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once...
Take your time... Pay particular attention to Steps 3 and 4
Note:
Some users have reported as many as 8 or 9 attempts were necessary before success.

I downloaded latest software on iphone 4 and installed new software on my imac (snow leopard 8.6 and now phone not synching with new itunes. Itunes does recognize the phone but the itunes is totally different now. It doesn't look anything like the previou

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iTunes 10.7 is compatible with Snow Leopard.
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The same way they were put on the previous iPhone, sync them.
Alternatively, read the article from which the question was posted and follow the explicit instructions provided.

I want to get another 4s and use it not as a phone, but only as a video camera and editor and hook it up only with wifi. i would sync it to itunes so i can pay for apps and upload. would this work, or must it be connected to a phone carrier?

I want to get another 4s and use it not as a phone, but only as a video camera and editor and hook it up only to wifi. i would sync it to itunes so i can pay for apps and upload. would this work, or must it be connected to a phone carrier?

Trust me when I say this coming from 20 years of experience.
Get a powered external drive, format it 1 Partition Option: GUID and OS X Extended Journed as the format in Disk Utility.
Download and install Carbon Copy Cloner, clone internal drive to external drive.
Set a schedule to remind you to do it at least once a week, keep it near your charger.
When you plug your charger in, do plug the clone and power the machine up, set the display to sleep only,
CCC will do the rest.
If you want to boot from it, hold the option/alt and select it Startup Manager.
I've seen many TimeMachine and TimeCapsule nightmares and so far haven't seen a problem from anyone using a bootable clone.
It's simple, it's easy, it's more reliable and more powerful than what Apple does and it only takes plugging in a extra cable.
Make as many clones as you want, keep them time seperated, off site etc. etc.
Cables don't have network issues, clones can be verified in seconds merely by booting from them.
Clones protect your productivity, your up in seconds on a clone despite even the hard drive dying.
Software problem? No sweat, boot of the clone and reverse clone your problems away.
If you want to fuss and muss with half implemented TimeMachine and TimeCapsule network headaches then prepare to suffer.
I don't like to suffer, I bought a Mac not to suffer, but it appears you do with TimeMachine and TimeCapsule.
Most commonly used backup methods

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Hey there Dollyonline,
Thank you for asking your question! It sounds like iTunes Match playlists are not syncing correctly to your iPad, even though you have already toggled iTunes Match off then on again. I would next turn iTunes Match back off, then close all the apps on the iPad:
iOS: Force an app to close
http://support.apple.com/kb/ht5137
Double-click the Home button.
Swipe left or right until you have located the app you wish to close.
Swipe the app up to close it.
When you have done that, sign out of your iTunes account in Settings > iTunes and App stores, and restart the phone then try turning on iTunes Match again to test the issue:
iOS: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
If the issue persists, I would next backup your device to iTunes, and restore it:
iOS: How to back up and restore your content
http://support.apple.com/kb/HT1766
Thank you for using Apple Support Communities.
Cheers,
Sterling

HT4972 Trying to update iPhone 3GS to 5.1.1 iTunes has recognised the update, but my phone is still stuck in the restore stage at the 'Connect to iTunes' screen. Any advice?

Updated my iPhone 3GS (recent phone - xmas this year), to 5.1.1 when iTunes suggested it. Restored phone under advice from prompts, iTunes has recognised my phone to have updated, but the phone itself is still stuck on the 'Connect to iTunes' screen in the restore phase. Very frustrating. Any advice?

Follow All the Steps Here > http://support.apple.com/kb/HT1808

I tunes site not recognising my phone unable to update

i tunes not recognising my phone and therefore unable to syn or update

Windows or Mac?
iOS: Device not recognized in iTunes for Windows
iPhone, iPad, iPod touch: Device not recognized in iTunes for Mac OS X

Update does not recognise the phone?

The phone was update then an itunes logo appeared and will not turn on. It has been connected to itunes but the update can not be completed as it does not recognise the phone. Itunes and laptop are up to date.

Did you try to connect in recovery mode? iOS: Unable to update or restore
Is Apple Mobile Device Service still installed and active on your computer? iPhone and iPod touch: How to restart the Apple Mobile Device Service (AMDS) on Windows
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ITune not recognising iPod touch, on and off.

Okay, this is not the usual iTunes not recognising the iPod.
I had this problem when I first set up my iPod. After a full uninstall and reinstall of iTunes, as described in the support article, my iPod was recognised. Now I have added more music to my collection, and a couple of the apps need updating I wanted to update my iPod. I connected my iPod and nothing, it does not show in iTunes. It is showing in my computer as a camers which I really wish it would stop doing. Also when my iPod was connected the first time I set up to allow it to wirelessly update and it won't do that either.
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I have read and followed the instructions here:
http://www.apple.com/support/ipodtouch/assistant/itunes/
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Illass thank you for the reply, but as I said I have done everything on the support page. I even printed off the uninstall instructions as it gave you a rather precise order to do it in and I did check for the folders to see if they had been left, I learnt that when I updated my graphics drivers and still a game said my card wasn't up to scratch, even though my card supported shading 4.0 it only needed 2.0 for the game.
I also printed off the software conflict information otherwise I would have gotten totally lost.
However thank you for the disabling info, as it was getting a tad annoying when I was connecting it to charge up.
I decided to uninstall and reinstall again and low and behold it is recognised again. That makes it the second time I have had to do this to get my touch recognised. However doing this everytime I want to update is going to be rather annoying.
Ah the days of the Nano 2nd gen, and the innoence of those times. Shame some clumsy so-an-so knocked it out of my hand and stepped on it as it was just so simple to use.

Itunes not recognising 4S phone but iPad 2 is OK in Windows 7

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