Itunes Package Installer not Installing Apple Mobile Device Support

Okay, so I have unistalled iTunes, removed everything on my computer that apple told me to, then reinstalled iTunes. But I still get the same message when i plug in my iTouch, "This ipod cannot be used because the required software is not installed." Then it tells me to uninstall and then reinstall itunes; well i have done that literally over 10 times. All to the same result: no mobile device support. I called the 1-800 number for apple and was on the phone for over 2 hours and to find out they couldn't help right at that time because they had to investigate because they could not figure out why iTunes wasn't installing right. Believe me I've done everything possible. And on top of all this, my iTouch is being read as a digital camera. Oh and when i ran a diagnostic on iTunes, this is what it told me.
Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)
Gateway GT5654
iTunes 9.0.2.25
QuickTime 7.6.5
FairPlay 1.5.23
Apple Application Support 1.1.0
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device Driver 1.29.0.0
Bonjour 1.0.6.2 (118.5)
iTunes Serial Number DD0D7292E04DBB3B
Current user is not an administrator.
The current local date and time is 2009-12-27 00:12:19.
iTunes is not running in safe mode.
Video Display Information
NVIDIA, NVIDIA GeForce 6150SE nForce 430
** External Plug-ins Information **
No external plug-ins installed.
Genius ID: de7ecbd7d1509092f28adf45ed3e49d9
** iPod/iPhone Connectivity Tests **
iPodService 9.0.2.25 is currently running.
iTunesHelper 9.0.2.25 is currently running.
Apple Mobile Device Service not found.
Universal Serial Bus Controllers:
Standard OpenHCD USB Host Controller. Device is working properly.
Standard Enhanced PCI to USB Host Controller. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
Texas Instruments OHCI Compliant IEEE 1394 Host Controller. Device is working properly.
Most Recent Device Not Currently Connected:
iPod nano (4th Generation) running firmware version 1.0.4
Serial Number: 7J848J673QU
** iPhone/iPod Touch Sync Tests **
No iPhone or iPod found.
it said that it couldn't find an ipod but windows found it and it's clearly plugged in. If anyone could help me, it'd be greatly appreciated.

Similar Messages

Whenever I try to install iTunes it installs everything but Apple Mobile Device Support, HEEELLLP

I have tried deleting then reinstallling iTunes but it doesent work. Help me please!! Thank you

Try the following user tip:
Troubleshooting issues with iTunes for Windows updates

IPod Nano 6g not syncing - Apple Mobile Device Support can't install

i recently got iTunes working again on my computer. my grandfather wanted me to sync his old iPod Nano, so i did that and it worked fine. i then tried to sync my own iPod Nano 6g, and it gave me the error:
"An iPod has been detected, but it could not be identified properly. Please disconnect and reconnect the iPod, then try again.
If the problem persists, uninstall iTunes, then install iTunes again."
i tried reconnecting the iPod, of course, and then tried reinstalling iTunes, but the same error kept coming up. if i closed iTunes, then connected the iPod, i could find it in My Computer, but after opening iTunes it would give me the error and eject itself. i then tried all the stuff outlined here:
http://www.apple.com/support/itunes/ituneshelp/?kbase=TS1363&viewlocale=en_US
but that didn't help. i tried plugging the iPod into the USB ports at the back of the computer, but nope.
i soon discovered that Apple Mobile Device Support wasn't running or installed on the computer, and that that may be the source of the problem. however, i looked in my C:\Program Files\Common Files\Apple folder and there was a Apple Mobile Device folder. it didn't appear complete, though, as there wasn't the 'bin' folder needed to run AMDS properly. i renamed this Apple Mobile Device folder, adding an 'OLD' at the end, so as to not interrupt any times i would try to install AMDS in this folder properly.
i first tried a simple complete uninstall then reinstall of iTunes, but i noticed during the install that when the installer got to the stage of installing Apple Mobile Device Support, it would stop and then say 'rolling back action' and the loading bar would move backwards, before installing the rest of iTunes as normal. hence, AMDS was still uninstalled and my iPod still wasn't being recognized by iTunes.
i tried extracting the iTunesSetup.exe file, and then running the AppleMobileDeviceSupport.msi file separately, but it would give me the same rolling back action thing and it would end in 'installation interrupted, system was not modified, please try again later'. tried disabling my anti-virus then installing iTunes, then disabling my anti-virus and running the AppleMobileDeviceSupport.msi separately but nothing was different.
please help. why is Apple Mobile Device Support not installing? and is this actually the reason why my iPod is not syncing with iTunes? any insight would be appreciated. thanks.

i first tried a simple complete uninstall then reinstall of iTunes, but i noticed during the install that when the installer got to the stage of installing Apple Mobile Device Support, it would stop and then say 'rolling back action' and the loading bar would move backwards, before installing the rest of iTunes as normal. hence, AMDS was still uninstalled and my iPod still wasn't being recognized by iTunes.
On rare occasions on Windows XP systems, I've seen that effect produced when there are old files/folders for the netaapl.sys and usbaapl.sys drivers stuck down in your Windows Operating system folders. If that's afoot, the following (somewhat involved) procedure may be of some assistance:
http://discussions.apple.com/thread.jspa?messageID=11493765&#11493765

HT1923 iTunes on my Windows Vista has failed to update over several weeks. Attempting uninstal/reinstall according to iTunes support page. Will not uninstall 'Apple Mobile Device Support' - goes to 99% then progress bar unwinds completely. Tried rebooting

iTunes on my Windows Vista has failed to update over several weeks. Audio will not play out. Attempting uninstal/reinstall according to iTunes support page. Will not uninstall 'Apple Mobile Device Support' - goes to 99% then progress bar unwinds completely. Tried rebooting. Any clues??

Hey petanque1,
Thanks for the question. I understand that you are experiencing issues installing iTunes for Windows. The following article outlines the error message you are receiving and a potential resolution:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Some Windows customers may experience installation issues while trying to install or open iTunes 11.1.4.
Symptoms may include:
"The program can't start because MSVCR80.dll is missing from your computer"
"iTunes was not installed correctly. Please reinstall iTunes. Error 7 (Windows Error 126)”
"Runtime Error: R6034 - An application has made an attempt to load the C runtime library incorrectly"
"Entry point not found: videoTracks@QTMovie@@QBE?AV?$Vector@V?$RefPtr@VQTTrack@@@***@@$0A@VCrashOnOverf low@@***@@XZ could not be located in the dynamic link library C:\Program Files(x86)\Common Files\Apple\Apple Application Support\WebKit.dll”
Resolution
Follow these steps to resolve the issue:
Check for .dll files
1. Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
2. If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
3. Reboot your computer.
Note: Depending on your operating system, you may only have one of the listed paths.
Uninstall and reinstall iTunes
1. Uninstall iTunes and all of its related components.
2. Reboot your computer. If you can't uninstall a piece of Apple software, try using theMicrosoft Program Install and Uninstall Utility.
3. Re-download and reinstall iTunes 11.1.4.
Thanks,
Matt M.

HT1174 I'm not able to install apple mobile device support on my PC. Each time rollback of instalation

I'm not able to install apple mobile device support on my PC. Each time rollback of instalation

I am having the same problem and have tried everything I can find to get the problem corrected:
Uninstall/install
delected directories manually
device manager driver update
copying working directories from another machine
cleaned and optimized registry
Tried to install older version of AMDS
Tried older version of itunes - would not install because library incompatible
Appears this is a problem that has been around for years, why is it not isolated and corrected?
Does anyone have another solution I can try?
Thanks

Hi, firstly my ipod touch is working fine in itunes. i reformated my computer so i lost all my old drivers ect ect, so now my ipod shows up as an image device. i have reinstalled itunes several times and installed apple mobile device but still doesnt work

hi, firstly my ipod touch is working fine in itunes. i reformated my computer so i lost all my old drivers ect ect, so now my ipod shows up as an image device. i have reinstalled itunes several times and installed apple mobile device but still doesnt work, i have also searched for the usbappl or whatever it is and i cant find it, i have usbappl .dll but no .sys or .inf please help

All it is supposed to show up as in Windows is an image device.
If it's working fine in iTunes, what is the issue?

ITunes requires new version of Apple Mobile Device Support....

Hi - I have just bought an iPod touch. I a;ready have a classic and a nano but as iTunes 9 was out I thought I'd upgrade to that before syncing the new Touch. However now I get the error:-
iTunes requires new version of Apple Mobile Device Support. Please uninstall both Apple Mobile Device Support and iTunes, then install iTunes agan.
So I did this following the procedure on the Apple Suport pages which referenced exactly this error message but from an earlier version (7 I think) of iTunes).
Basically, I used control panel to uninstall all the bits (including iTunes, Apple MDS, Quicktime and Bonjour) in the order it says. Rebooted, checked that program folders and files had really gone, downloaded a fresh copy of iTunes and installed - exactly the same error.
My Classic syncs fine. The Touch also syncs fine on a laptop I have on which I have iTunes 9.01 at the moment. The Touch is being detected because I get the USB conect sound and the error message in iTunes pops up as soon as it is connected.
The Apple Mobile Device Service is running (it was not running when I checked staright after the install, but I manually started it (it is set ot Auto start)) using .exe version 2.12.36.0
PC is a Windows Vista 64 running iTunes 9.02. The iTunes pack I downloaded was called iTunes64Setup so I'm guessing its the right one.
I always seem to be tearing my hair out when I get a new iPod or new iTunes. Not much left now so has anyone got any ideas?
Thanks very much,
Stuart

Found the solution in my case. I followed the Apple uninstall procedure again:-
http://support.apple.com/kb/HT1925
and found that the Apple Mobile Device Support did not uninstall properly. I needed to download an MS utility called Windows Installer Cleaup Utility
http://support.microsoft.com/kb/290301
(there was a post somewhere on here about it so thanks to that person).
When I rebooted, I found however that the Mobile Device Service was still installed and running and the installed files were present in C:\Program Files (x86)\Common Files\Apple.
So I Stopped the service (Control Panel, Administrative Tools, Services, Right click on the service and choose Properties, then click Stop. For good measure I also set it to Disabled (overkill) using the dropdown which will probably say Automatic when you look at it.
Then I found a Microsoft utility called SC.exe which is available in the Windows resource kit and can also be found here:-
http://www.petri.co.il/downloadfree_reskittools.htm
This is a command line tool, but easy to use. Unzip the sc.zip file, place sc.exe somewhere handy where you can find it from a command prompt and then open a command line (Start, Run..., type "cmd" Enter). Go to the folder where you put sc.exe and type the command:-
sc delete "Apple Mobile Device" (you need the quotes).
This deletes the service from the services list in the registry (you can check by closing the Services box and opening it again).
Now go to c:\Program Files (x86)\Common Files and delete the folder and subfolders called Apple.
OK - should have given your system a full clean out.
Then reinstall iTunes.
That was easy - but I guess I can forgive Apple for not being able to upgrade a version of iTunes without messing up - it's only version 9.0 after all, I'm sure it'll be OK in the next release. Seems like they're learning some tricks from Microsoft.
You folks in the US and Canada are luck however because you can get some help with this stuff. There's no help from Apple if you're in the UK.

How to install apple mobile device support in other drives other than C drive, how to install apple mobile device support in other drives other than C drive

how to install apple mobile device support in other drives other than C drive, how to install apple mobile device support in other drives other than C drive
as my C drive is full ...

Move some of the "crap" off the C drive. Programs only install to the default OS drive.
Or upgrade the computer to a larger hard drive.

Problem installing Apple Mobile Device Support with iTunes 11.1

I am running Windows 8 and was running the previous version of iTunes along with support for my iPad2, iPhone4s and iPhone5. Everything was working perfectly.
Yesterday, I performed the OTA upgrade of ios7 on my iPhone5. When I connected the phone to my PC, iTunes said that I needed to upgrade to 11.1. So I did, except that it rolled back saying that it was unsuccessful and to try again. I then downloaded the standalong iTunes64 installer. The new version of iTunes installed, however the Mobile Device Support was not working. iTunes did not recognize the phone and Windows device manager showed a driver problem.
So, I then followed the instructions in http://support.apple.com/kb/HT1923 to uninstall all things Apple from my PC. I then rebooted/reinstalled. Same thing happened. I uninstalled everything a second time, and then went thru the registry searching for "apple" and "mobile device" and removed all references. This took a while. I rebooted and reinstalled once again. Same thing once more. I then extracted the files from the iTunes64 installation exe and attempted to install just the mobiledevicesupport.msi. It keeps rolling back with an unspecified error. The error code in the Windows event log is 1603.
I then unpacked the mobiledevicesupport.msi file, went to device manager and told it to find the driver, pointing it directly at the new driver files. No good, I get some "operation not supported" type message.
I am out of things to try. Any ideas would be appreciated. Thanks.

So, all is done!
With the "Microsoft Windows Installer CleanUp utility installer file (msicuu2.exe)"
I could clean uninstall the "Apple Mobile Device Support".
Hope, this will help other people.
(o: andreas

I tunes 11.1.04 Cannot Install Apple Mobile Device Support. Help!

After about three days of uninstalling and reinstalling everthing to do with Apple on my pc (Windows 8.1) starting with the MSVCR80.dll problem, I have arrived at a position in which Itunes will play music and contact the store, but it won't link to my Ipod, my Iphone or my Ipad, because Apple Mobile Device Support is not there.
In each of my many clean installs of 11.1.04, the installation of that one component rolled back. When I tried installing AMDS from 11.1.04 on its own, it rolled back. When I tried a clean install of 11.1.03 to see if that would help, AMDS again rolled back.
I have run scannow which identified some corrupt Windows files (no doubt wrecked somewhere in the course of the disaster) and then restorehealth, which fixed them. But AMDS still rolls back: "The installer encountered errors before Itunes could be configured. Errors occured during installation. Your system has not been modified."
I have wasted hours on this, I have exhausted every approach I can think of, and all the relevant sources of support I've been able to track. I would be very grateful for any advice anyone can offer.

See also Troubleshooting issues with iTunes for Windows updates if you haven't already done so.
After uninstalling iTunes and the related components it is useful to physically delete any files that may remain in the specified locations before attempting to reinstall.
If that still doesn't work you could try downloading 7-Zip (free), or a free trial of WinRAR, and unpack the iTunesSetup.exe or iTunesSetup64.exe file into its components then try installing them individually in alphabetical order (don't try to install SetupAdmin.exe or iCloud.msi). AMDS might not install right now, but you may get a more useful error message as to why not, and you might be able to run iTunes even if you can't update your devices at this stage.
Make sure you download a fresh copy of the installer as it was updated some time after the initial release.
tt2

HT1923 I can not remove Apple mobile devices support although I follow the sequence?

While updating itunes I got an error message for "C runtime". After several atempts I decided to remove the itune and reinstall it, but the component " Apple mobile Devices support" did not uninstall ? I can not install itunes. What can be done?

Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2

Stop automatically installing Apple Mobile Device Support all the time

I don't have an iPhone. I'm not planning on getting an iPhone so basically the Apple Mobile Device Support software is a waste of memory and hard disk space. Yet every time I upgrade iTunes it get's installed and I have to go an uninstall it again. You think it would get the hint.
If you must install this as part of iTunes please make it an option. It takes a long time to install and remove and I'd rather it just not install in the first place.

Yes, make this apple mobile device support an option when upgrading iTunes. This is a waste of memory and disk space for those of us who don't have an iPhone.

Help please - itunes wont recognize my phone (apple mobile device support)

every time i plug my iphone 4 in i get the error message "this iphone cannot be used because the required software is not installed" and then advises me to uninstall and reinstall itunes.
i have uninstalled (thoroughly, in the correct order) and reinstalled at least 30 times. the apple mobile device support is not installing. i'm running a laptop on windows vista. i've been into device management and the iphone (the driver being one for a camera) is there but amds isn't.
i'm clueless. please help!

Follow the directions here to restart the AMDS, if that doesn't work, follow the instructions at the end of this support document to reinstall the AMDS. Pay attention to the various steps, they MUST be done in a certain order:
http://support.apple.com/kb/ts1567

Can't install Apple Mobile Device Support on Windows 7 Home 64bit

Hello everybody,
I have a problem installing the Apple Mobile Device Support in my laptop wih Windows 7 Home Edition 64bit ..you can see it in the screenshoot:
Any idea?
Itunes it's ok, but I can sync my Iphone.
Thx
Luca

Hello everybody,
I have a problem installing the Apple Mobile Device Support in my laptop wih Windows 7 Home Edition 64bit ..you can see it in the screenshoot:
Any idea?
Itunes it's ok, but I can sync my Iphone.
Thx
Luca

When I plug my ipod in itunes says newer version of apple mobile device support.

I have uninstalled as directed and reinstalled. my computer will for some reason not allow me to uninstall apple mobile device support so that I can reinstall a newer version. I am at my wits end and incredibly frustrated. Please Help

im getting this to! if you find out could you let me know please

Itunes Package Installer not Installing Apple Mobile Device Support

Similar Messages

Maybe you are looking for