Itunes plus: upgrading songs problems...

Itunes says that I have no DRM protected songs, but a third party application; Double Twist says that I have about 50.  Can any body help me to fix this problem?

The record companies do the compression, so if they don't take proper care in doing the compression there may indeed be tracks that have poor quality. Contact the iTunes Store customer support department through the form at the bottom of their web page and explain the problem to them. That way they know to attempt to get new copies from the record company. Usually the iTunes Store will give you a credit (though I can't promise any particular resolution; I only speak from experience) and advise not to re-download the same track for a couple of weeks or more, to give them time to try and get a new copy.
Regards.

Similar Messages

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    Another confusing issue is that if I multiple the Songs count by $0.30 (which is the cost per song) that number is less than what the iTunes store says it will cost. I only have one video that can be upgraded, so that should only add another $0.30 to the total cost. But the total cost iTunes is showing is calculates to about 50% more songs that what it shows I can upgrade to.

    I've done some comparisons of the File Info between my DRM-Protected 'Dark Side' and 'Animals' songs and the DRM-Free versions. It turns out there are differences which might explain the trouble Upgrade My Library has in recognizing eligible albums.
    On 'Animals':
    Standard http://i12.photobucket.com/albums/a249/travisschiller/Picture2.png
    Plus http://i12.photobucket.com/albums/a249/travisschiller/Picture1.png
    Notice the difference in the album art and, notably, the Copyright information. This is not the same song with only quality affected. Apparently, there was some copyright changes that took place, which might critically affect the eligibility of an album or songs.
    The same with 'Dark Side of the Moon':
    Standard http://i12.photobucket.com/albums/a249/travisschiller/Picture4.png
    Plus http://i12.photobucket.com/albums/a249/travisschiller/Picture3.png
    Notice here, too, the running time of the song is different.
    All that needs to be done by Apple is a configuration of Upgrade My Library so that it will recognize these previous versions of these albums for those of us who bought it before the revision took place.
    20 Inch iMac Intel Core 2 Duo 2.16 GHz   Mac OS X (10.4.9)  

  • ITunes Plus Upgrade--No help from iTunes Support

    I appologize for this lengthy post. Believe me I have more to the story, but want to keep it as short as possible. Bottom line is I'm looking for help with iTunes plus upgrade please.
    My specific problem is getting customer support to upgrade my old iTunes songs iTunes to iTunes plus so I can use them on our new Sonos player. It’s now been almost a week since this issue arose and there has been no help in getting my problems solved. My main problem is that there is no telephone customer support for iTunes. All of the support for iTunes is now done online through emails. That is a huge issue in my mind, but not the purpose for this post.
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    This is a follow up. Finally, after almost 72 hours, I recieved another email from the original iTunes support representative. According to her, the problem is that one or more of my songs on the account are either not eligible for the upgrade or the file is corrupted and can not be upgraded. In short I cannot use the "Buy All" feature because I will always hit this roadblock. The only way to resolve this, is to upgrade each song individually or select a few songs at a time to upgrade.
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  • ITunes Purchases not Available for iTunes Plus Upgrade

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    Regards.

  • ITunes Plus upgrade issue

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    Yea, I have this issue as well for one song on my upgrade list. I almost missed it as I was going to update them all. Hopefully they will fix this soon.

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    Hi,
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  • Problems with iTunes Plus upgrade

    Is anyone else having problems with downloading?
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    OK, so this finally worked!
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    I've seen a couple of threads on this topic, and I'd like to submit my own.
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    I received a follow-up four days later:
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    For more information, please visit the iTunes Plus FAQ:
    http://www.info.apple.com/kbnum/n305567
    I hope this answers your question.
    Thank you for choosing the iTunes Store and have a great day!
    Sincerely,
    Sandra
    iTunes Store Customer Support
    This email is the specific reason I'm posting this issue. I am curious why I would be sent a blatantly common FAQ response instead of the accurate and personal response I'm used to getting from Apple.
    If they cannot figure the problem out, why don't they come out and say it, then give me a credit to my account so that I may purchase the iTunes Plus albums rather than troublesomely try and Upgrade them?
    Any workaround or comments are welcome, both from Apple consumers and employees.
    My apologies in advance to the outstanding Apple team that makes up 99% of the company. I don't intend to let one bad apple (no pun intended, honestly) sour the reputation of the lot of you.
    20 Inch iMac Intel Core 2 Duo 2.16 GHz   Mac OS X (10.4.9)  

    I've done some comparisons of the File Info between my DRM-Protected 'Dark Side' and 'Animals' songs and the DRM-Free versions. It turns out there are differences which might explain the trouble Upgrade My Library has in recognizing eligible albums.
    On 'Animals':
    Standard http://i12.photobucket.com/albums/a249/travisschiller/Picture2.png
    Plus http://i12.photobucket.com/albums/a249/travisschiller/Picture1.png
    Notice the difference in the album art and, notably, the Copyright information. This is not the same song with only quality affected. Apparently, there was some copyright changes that took place, which might critically affect the eligibility of an album or songs.
    The same with 'Dark Side of the Moon':
    Standard http://i12.photobucket.com/albums/a249/travisschiller/Picture4.png
    Plus http://i12.photobucket.com/albums/a249/travisschiller/Picture3.png
    Notice here, too, the running time of the song is different.
    All that needs to be done by Apple is a configuration of Upgrade My Library so that it will recognize these previous versions of these albums for those of us who bought it before the revision took place.
    20 Inch iMac Intel Core 2 Duo 2.16 GHz   Mac OS X (10.4.9)  

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    MacNewbie82 wrote:
    Anyone have any idea how to get rid of this?
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    I've update the subject of your post to more accurately reflect the issue.

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    Message was edited by: istabo

    The whole point of me using iTunes Store to pre-order the album was to get a bonus/pre-order track as part of the deal. If I can't get versions of the tracks that were part of the pre-order, I might as well have bought the CD version.
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