ITunes purchase scam?

I have had an email saying that I made a purchase of £28.99 through to me email from iTunes store which i didn't is this a scam or shall I follow the link to cancel the purchase?? i have gone through to the apple website via safari and made an appointment over the phone with Apple just to be on the safe side

It's a phishing attempt to try and get your and account and payment details, do not click on the link (or if you have clicked on it don't fill in any details) - forward the email to Apple : [email protected] , and then delete it.
Phishing emails : Identifying fraudulent "phishing" email - Apple Support
Genuine iTunes emails : Identifying legitimate emails from the iTunes Store - Apple Support
Viewing your account's purchase history : See your purchase history in the iTunes Store - Apple Support (on and iOS device you can view the last 90 days purchases via http://reportaproblem.apple.com)

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I keep getting emails for iTunes purchases that I have not authorized

I have received several emails for iTunes purchases that I have NOT authorized. The name on the Billed To is not my name or address, but it includes my Comcast email address. I don't know if I am being charged for these purchases through Comcast or not, but these receipts should not be coming to me. What can i do?

If the email is asking you to verify your account or in any way provide personal informaton, it's a fake, trying to scam you out of your account information or credit card details. Do not respond to any emails that have a link asking for personal information. Just delete the message.
Regards.

How can you watch itunes purchased movies on apple tv. A click on to movies then into purchase thn a click on a movie i want to watch then my apple tv box light starts going on and off plus the screen is blank

How can you watch itunes purchased movies on apple tv. A click on to movies then into purchase thn a click on a movie i want to watch then my apple tv box light starts going on and off plus the screen is blank

JasonFromSK wrote:
With the newest Airport firmware (7.6.1), it seems I should be able to do this.
Really? I need to check that out!
You should certainly be able to add content by reference to itunes from such a disk (even before the update) - so long as itunes knows the location of the file (set Preferences not to copy to local library when adding the media) it will stream it to AppleTV if the disk is available.
I hope you're right, but I'd be surprised if current Extremes can be upgarded to provide a full Home Sharing service - marvellous if they can but I'd be surprised as i've long said we need an Apple media server either based on TC or AE to do this kind of thing.
AC

HT5622 I have been using one apple ID for my family as it makes it easier to manage itunes purchases/rentals on all of our devices. Now that my kids are getting old and my wife has recently purchased an Iphone, I can see that I need to change my strategy

I have been using one apple ID for my family as it makes it easier to manage itunes purchases/rentals on all of our devices. Now that my kids are getting old and my wife has recently purchased an Iphone, I can see that I need to change my strategy. I plan to add a few more iphones to the family very soon. What is your recommendation to manage all of our devices (iphones, itouch, apple tv) for my family? Can I continue to function with one apple ID or is it time to take the leep into attempting to manage multi-apple ID's?

There's a few ways of managing multiple devices on a single computer (and keeping seperate content on each). The following document is worth checking through:
How to use multiple iPods, iPads, or iPhones with one computer

HT201359 How can I get an iTunes purchased item invoice ?

How can I get an iTunes purchased item invoice ?

Hi Mikih,
If you need to get a copy of your iTunes Store purchase history, you may find the following article helpful:
iTunes Store: See your purchase history and web order numbers
http://support.apple.com/kb/ht2727
Regards,
- Brenden

ITunes for Windows freezes when importing a library. I have a large but not huge library of mostly iTunes purchased music on two authorized computers and would like to sync the files, export the library as a playlist, and import it on the other computer.

I am running iTunes for Windows 10.2.2 on Windows 7 Home. I have my iTunes library on both this computer and another authorized machine running Windows 7 Professional. I have a large but not enormous library, as I'm one of those people who doesn't pirate, use torrents, borrow from a dozen friends, or whatever other shades of gray you might imagine. It's mostly iTunes purchases with my old CD collection imported. I have started using the following technique to sync my libraries between my two authorized computers, an ability which you can probably all agree should one day be added to iTunes -- that would be different from Home Sharing, because the music would be stored locally and thus available on the road. With the added benefit of the entire library being backed up on the other machine in real-time. Anyway, when I switch from my desktop to laptop and vice versa, I use the following technique:
Connect both machines to the home network. One machine is the "Active" machine, which has most recently been used for iTunes media, purchases, ratings, etc.
On the "Active" machine, File-->Library-->Export. Save the file as "Library.xml" on the shared drive of the other machine.
Right-click "Library.xml" where it's been saved, and open another file that has two lines in it: The root path of the iTunes library on one machine and the root path of the iTunes library on the other machine.
Do a find/replace all in Notepad to make the library XML file point to where the files will be saved on the "Inactive" machine.
Run Microsoft SyncToy to synchronize the files between both music libraries; the most recent files win. This avoids copying the entire multi-gigabyte library over the network.
Open iTunes on the "Inactive" machine.
Go to Music, Select All, Delete. Keep files.
Do the same for Movies, Music Videos.
Go down to Playlists, select the top one, hold down the delete button until they're all gone.
File-->Library-->Import Playlist. Choose the "Library.xml" file you saved.
First a status bar comes up that says, "Importing library." It has the continually-scrolling progress bar, not the one that starts on the left and steadily creeps right. Then after about 30 seconds, that clears out. Wait. Typically a few minutes. Eventually a status bar will pop up saying something like, "Evaluating gapless playback information," or something like that.
The "Inactive" computer is now the "Active" computer. I can now play my library, it has all my playlists and metadata from the other machine.
Delete all the duplicate playlists named "Music," "Genius," "Purchased," and "iTunes DJ."
Well, I just upgraded to iTunes 10.2.2 a few days ago and tried to do this again like I've done it dozens of times before. Now, iTunes just goes unresponsive after the library import. It got through the "Importing library" bar to the long wait and stopped. I can still multiprocess and use other programs, but iTunes is hovering back there not responding to clicks. Task Manager doesn't seem to think iTunes is using my CPU, and I don't see my hard drive rattling. Any thoughts on why iTunes might hang up when importing a large library?
... Also, please help lobby Apple to come up with a network sync tool built into iTunes for a user with multiple authorized computers. Something different than Home Sharing so I can pull my laptop off the network and still have the synced library with me. And all my metadata changes will sync. The technique I use seems a little kludgey, don't you think?

iTunes isn't an editor. You need an app that's intended for editing audio files, like Adobe Audition (http://www.adobe.com/products/audition.html) or Audacity (free in the App Store).

ITunes Purchased Music Won't Play

OK, I must be doing something wrong. I sync my iPhone and it gets all the music I had selected. But I've discovered a number of songs that won't play...and these just happen to be iTunes purchased music! My regular mp3's will play.
Now I know the purchased songs work because they play on my Nano and Shuffle2. The purchased songs also play in iTunes.
Any ideas?
And a second question...I've downloaded a few TV shows which play fine in iTunes but do not play on the iPhone. Is there a "trick" to playing my purchased music and video on the iPhone?
Thanks,
Mike

Hi!
I discovered that my purchase music and videos stopped playing when I went into a Tully's coffee shop and attempted to access their Wi-fi network. I don't know if this was the cause of me losing access to my purchase music, but this is when the problems started. When I got home today I unloaded all the music playlists off of my iphone using itunes, and then I added them back in and re-synced. This seem to do the trick. I can now listen to all of my purchased music and watch my purchased videos. Give it a try. I hope that we don't have to do this sort of thing all the time.

HT1918 I'm unable to make iTune purchases from my phone using my iTune gift card

I'm unable to make iTune purchases from my phone using my iTune gift card, the gift card information is entered on the phone and I can see the credit amount.

I am having the same problem and it is REALLY frustrating.
Exact setup that you have, COMCAST, PayPal, etc....
I have reviewed my account three times with my PayPal info and received confirmation from my PayPal Account but it still won't let me log in. Let me know if you hear anything.
This is a REAL PAIN.
Andy

Is it possible to not hide my iTunes purchases and not have them show up on my iPhone?

I am asking this because I love having my iTunes purchases showing up on my Apple TV, but I like to manually add my music to my iPhone from my MBP. Plus it annoys me the way that Apple labels their Songs and Artists in iTunes, so I like to change these to my preferences. Only problem is that when you purchase something in iTunes, and you don't hide the purchase, it will show up on your phone twice, from being manually added and from being in the cloud. Is there a way to turn this off on my iPhone?

You can stop music that is in the cloud from showing on your phone via Settings > iTunes & App Store > Music (under the 'show all' heading) 'off' - that will stop music showing with the cloud icon against it in the Music app, so the copies that you've edited and synced will still show.

ITunes wiped all but iTunes purchased music from my iPad mini and my iPod nano instead of transferring the cd uploads into iTunes. Is there any way of recovering my music. Very disappointed!

Initially things worked fine. I was very pleased. I had my music library in itunes, on my Ipod nano, and a thumbdrive to back up most of my music.
When I tried to sync the music from itunes onto my new ipad mini last week it deleted the albums in itunes leaving me with only purchased itunes items in the account, On the new Ipad mini CD's from my collection could not be played but they were in fact listed. My new mac will not read the music files I backed up onto a thumb drive or show the uploaded CD music collection. Additionally when I logged into itunes with out any devices connected from my PC the itunes account was completely up to date with my CD's and purchase items in Itunes. As soon as I tried to sync it with my Ipad mini that virtual access to the collection was wiped out leaving only purchased items.
By trying to upload CD music from my Ipod nano into Itunes (originally uploaded into itunes from CD's and synced to the ipod nano in the first place, taking more than a weeks time), I am prompted to reset the entire ipod nano to factory settings (it gives no other option). I was following the instructions emailed to me from the applecare team. This was my only recourse for recovery of the lost music files, the only device left that had my album collection aside from the owned CD's. Now the ipod nano is being wiped clean and left with only the itunes purchased music ( same thing that happened with the itunes account and now the Ipad). When I disconnect the ipod nano to see if there are any albums still left on the device, it gives me an error that it was improperly disconnected.
I just wanted to add the music from itunes to my new mac and the new ipad mini. Instead I have lost all of my uploaded CD's and now have only purchased items in itunes, the new ipad mini, the new mac, and the ipod nano. I have to re-upload my entire music library into itunes/icloud from CD's again and hopefully be able to then sync it with my new devices.
However it may be better to buy the itunes purchased music on CD's from a store, Cut my losses while I can and never buy anything from apple or itunes again. Atleast I will not have my entire music collection wiped out for moving it between my own devices. Itunes match doesn't do **** either. I have wasted alot of hard earned cash on devices products and itunes purchases by converting to apple products and services.
What a big mistake.
Very dissapointed with the interface. Very Very Dissapointed!
[email protected]
[email protected]

Had the same issue when I changed computers. I backed up my I-tunes files, including CDs, but I-Tunes will not recognize anything but Apple purchases now. There were 300+ CDs in that original catalog.

HT1386 how can i get all of my music transferred to my iphone? only itunes purchased songs will transfer, not my whole library.

How can i transfer my itunes music library to my iphone? currently it will only transfer itunes purchased songs and not my whole library.

For non-purchased music like CD rip music, or website downloaded songs, you need some third party software to copy the music from iPod to mac. If you need details, here is a guide about how to get music from iPod to macbook. Hope it helps.

How do i back up my iTunes purchases. There is no back up option under library any more?

Hi all,
I want to bak up all my iTunes purchases as i have not done this for a few years. I looked for a "how to" but the Apple site siad to go to back up library under file/librabry but this no longer exists?
How can i just back up my store purchases not my whole library?
Thanks

You really should backup the entire library. This User Tip shows how, and the same tool can be used to backup other important data you may have.
tt2

How do I back up my iTunes purchases to a cd?

Hello:
I am unable to find out on the apple website any information about how to back up iTune purchases to a cd. Could you please explain to me how it is done.
Thank you.
Dorothy King
Calgary, AB Canada

While that method given in the support doc for backp to a drive will work, it isn't very efficent to use on a routine basis.
Fast backup for iTunes library (Windows)
Grab SyncToy 2.1, a free tool from MS. This can be used to copy your entire iTunes library (& other important data folders) onto another hard drive or network share. You can then use SyncToy periodically to synchronise or echo your library to the backup. A preview will show which files need to be updated giving you a chance to spot unexpected changes and during the run only the new or updated files will be copied saving lots of time.
If your media is all organised below the main iTunes folder then you should also be able to open the backup library on any system running the same version of iTunes, regardless of the drive letter or path it appears on.
Step-by-step SyncToy install guide.
tt2

How to transfer itunes purchased music from one account to another on same family computer

how to transfer itunes purchased music from one account to anither on same family computer?

Move it to the /Users/Shared/ folder.
(58475)

How do you get iTunes purchased songs to automatically play one after the other

How do you get iTunes purchased songs to play automatically one after the other without having to hit play for each song ? Also I lost all my pictures on my iPad when I installed iOS 7 upgrade. Any way to get them back? Thanks. Dr Ron.

Hi Dr. Ron,
By your question, I am wondering if you are playing your music from the iTunes app rather than the Music app?
In the Music App, you can go to any of the options at the bottom and click on a song to play and it will then continue to play the songs in that category. You can also select "Shuffle" to shuffle them.
As for your Photos, did you have them backed up anywhere?
Cheers,
GB

ITunes purchase scam?

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