Itunes show we are experiencing a problem activating your iphone

itunes show we are experiencing a problem activating your iphone after update to 4.2.1 from 4.0
iphone 3gs

No, the answer of an agent will contact me is not suffice.  I want to change the service at my convenience.  I DO NOT want to WAIT and TALK to an agent everytime I need to make a change.  Why do you put the function on the web site when it clearly does not work?

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