ITunes somehow thinks that 2 computers equals 5 and I can't authorize my movies and TV shows because of it. What should I do?
I tried authorizing movies and TV shows on my new iMac that I have authorized on one or two computers/devices total, but when I click to authorize, it says that they've already been authorized on 5 computers. It's quite a bother, and I can't even find how to contact Apple directly to be able to complain to them about their problem. What should I do?
It is possible to have mistakenly authorized a computer more than once. To fix that:
Open iTunes.
From the Store menu, choose "Deauthorize This Computer…"
Enter your account name and password.
Click OK. A message appears reading "This computer has been successfully deauthorized."
Click OK.
Repeat steps 2 through 5 above. If you see the same message reading: "This computer has been successfully deauthorized," then your computer was using multiple authorizations.
Repeat steps 2 through 5 above until you see a message reading "This computer was not authorized. To authorize this computer, play a song or video you have purchased using this account."
If that does not fix it for you, you can "deauthorize all" your computers. This will solve your problem, but you may only do this once per year.
Open iTunes on a computer
From the Store menu, select "View my Account..."
Sign in with your Apple ID and password.
Under "Computer Authorizations" select "Deauthorize All".
Authorize each computer you still have, as you may require.
After you "deauthorize all" your authorized computers, authorize each one as required.
iTunes Store: About authorization and deauthorization:
http://support.apple.com/kb/HT1420
One computer using multiple iTunes Store authorizations:
http://support.apple.com/kb/HT1206
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