ITunes stopped working after Windows Service Pack 2
Maybe it's a coincidence, but I've been having all sorts of problems loading the latest iTunes version (64-bit) ever since I downloaded (not by choice) WIndows Service Pack 2.
iTunes just won't open.
First it would open and say that the color scheme had been changed by some setting somewhere.
Then it wouldn't open at all.
I've fooled around with permissions and compatibility settings -- I've reinstalled the latest iTunes for WIndows 64-bit -- and iTunes just will not load.
I've seen some evidence online that I'm not alone in this problem, though it's hard to tell. The solutions I've seen seem to be a bit complicated -- does anyone have any information on this problem or am I going to have to go back to an Apple computer if I want to continue using iTunes???
Thanks for any help.
B
PS For now I've got to leave on a 4 -hour trip for which I'll have no music thanks to this problem -- so any and all help will be greatly appreciated.
Roll back the service pack.(uninstall software through control panel.) Does it work again?
Reinstall service pack. Make sure antivirus and all other software is not running in background. Reboot.
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The following article provides steps that can help get iTunes stabilized.
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/TS1717
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when I look at the task manager it appears in the processlist for a few seconds and vanishes!!
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I got this from my eventlog.
Faulting application name: iTunes.exe, version: 10.4.0.80, time stamp: 0x4e262cf4
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
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Faulting process id: 0x16a4
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Faulting module path: unknown
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2. disabled MS security essentials.
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Version=1
EventType=BEX
EventTime=129570380872171757
ReportType=2
Consent=1
UploadTime=129570380875531949
ReportIdentifier=6ae30935-bf86-11e0-b09d-001d09a0867c
IntegratorReportIdentifier=6ae30934-bf86-11e0-b09d-001d09a0867c
Response.BucketId=2175438602
Response.BucketTable=5
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=iTunes.exe
Sig[1].Name=Application Version
Sig[1].Value=10.4.0.80
Sig[2].Name=Application Timestamp
Sig[2].Value=4e262cf4
Sig[3].Name=Fault Module Name
Sig[3].Value=StackHash_0a9e
Sig[4].Name=Fault Module Version
Sig[4].Value=0.0.0.0
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=00000000
Sig[6].Name=Exception Offset
Sig[6].Value=6d6f435f
Sig[7].Name=Exception Code
Sig[7].Value=c0000005
Sig[8].Name=Exception Data
Sig[8].Value=00000008
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7600.2.0.0.256.1
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=0a9e
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=0a9e372d3b4ad19135b953a78882e789
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=0a9e
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=0a9e372d3b4ad19135b953a78882e789
UI[2]=C:\iTunes\iTunes.exe
UI[3]=iTunes has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\iTunes\iTunes.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\system32\kernel32.dll
LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll
LoadedModule[4]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b641 44ccf1df_6.0.7600.16661_none_420fe3fa2b8113bd\COMCTL32.dll
LoadedModule[5]=C:\Windows\system32\msvcrt.dll
LoadedModule[6]=C:\Windows\system32\GDI32.dll
LoadedModule[7]=C:\Windows\system32\USER32.dll
LoadedModule[8]=C:\Windows\system32\LPK.dll
LoadedModule[9]=C:\Windows\system32\USP10.dll
LoadedModule[10]=C:\Windows\system32\SHLWAPI.dll
LoadedModule[11]=C:\Windows\system32\ADVAPI32.dll
LoadedModule[12]=C:\Windows\SYSTEM32\sechost.dll
LoadedModule[13]=C:\Windows\system32\RPCRT4.dll
LoadedModule[14]=C:\Windows\system32\SHELL32.dll
LoadedModule[15]=C:\Windows\system32\IMM32.DLL
LoadedModule[16]=C:\Windows\system32\MSCTF.dll
LoadedModule[17]=C:\iTunes\iTunes.dll
LoadedModule[18]=C:\Program Files\Common Files\Apple\Apple Application Support\AVFoundationCF.dll
LoadedModule[19]=C:\Program Files\Common Files\Apple\Apple Application Support\MediaToolbox.dll
LoadedModule[20]=C:\Windows\system32\WS2_32.dll
LoadedModule[21]=C:\Windows\system32\NSI.dll
LoadedModule[22]=C:\Program Files\Common Files\Apple\Apple Application Support\QuartzCore.dll
LoadedModule[23]=C:\Program Files\Common Files\Apple\Apple Application Support\CoreFoundation.dll
LoadedModule[24]=C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.5 0727.4927_none_d08a205e442db5b5\MSVCR80.dll
LoadedModule[25]=C:\Windows\system32\VERSION.dll
LoadedModule[26]=C:\Program Files\Common Files\Apple\Apple Application Support\pthreadVC2.dll
LoadedModule[27]=C:\Windows\system32\WSOCK32.dll
LoadedModule[28]=C:\Program Files\Common Files\Apple\Apple Application Support\objc.dll
LoadedModule[29]=C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.5 0727.4927_none_d08a205e442db5b5\MSVCP80.dll
LoadedModule[30]=C:\Program Files\Common Files\Apple\Apple Application Support\libdispatch.dll
LoadedModule[31]=C:\Windows\system32\WINMM.dll
LoadedModule[32]=C:\Program Files\Common Files\Apple\Apple Application Support\icuin40.dll
LoadedModule[33]=C:\Program Files\Common Files\Apple\Apple Application Support\icuuc40.dll
LoadedModule[34]=C:\Program Files\Common Files\Apple\Apple Application Support\icudt40.dll
LoadedModule[35]=C:\Program Files\Common Files\Apple\Apple Application Support\ASL.dll
LoadedModule[36]=C:\Program Files\Common Files\Apple\Apple Application Support\CoreGraphics.dll
LoadedModule[37]=C:\Program Files\Common Files\Apple\Apple Application Support\zlib1.dll
LoadedModule[38]=C:\Program Files\Common Files\Apple\Apple Application Support\CoreVideo.dll
LoadedModule[39]=C:\Program Files\Common Files\Apple\Apple Application Support\libxml2.dll
LoadedModule[40]=C:\Program Files\Common Files\Apple\Apple Application Support\CFNetwork.dll
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LoadedModule[43]=C:\Windows\system32\WININET.dll
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LoadedModule[46]=C:\Windows\system32\OLEAUT32.dll
LoadedModule[47]=C:\Windows\system32\iertutil.dll
LoadedModule[48]=C:\Program Files\Common Files\Apple\Apple Application Support\SQLite3.dll
LoadedModule[49]=C:\Windows\system32\iphlpapi.dll
LoadedModule[50]=C:\Windows\system32\WINNSI.DLL
LoadedModule[51]=C:\Program Files\Common Files\Apple\Apple Application Support\CoreAudioToolbox.dll
LoadedModule[52]=C:\Windows\system32\DSOUND.dll
LoadedModule[53]=C:\Windows\system32\POWRPROF.dll
LoadedModule[54]=C:\Windows\system32\SETUPAPI.dll
LoadedModule[55]=C:\Windows\system32\CFGMGR32.dll
LoadedModule[56]=C:\Windows\system32\DEVOBJ.dll
LoadedModule[57]=C:\Program Files\Common Files\Apple\Apple Application Support\CoreMedia.dll
LoadedModule[58]=C:\Program Files\Common Files\Apple\Apple Application Support\VideoToolbox.dll
LoadedModule[59]=C:\Windows\system32\COMDLG32.dll
LoadedModule[60]=C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1d f_1.1.7600.16385_none_72fc7cbf861225ca\gdiplus.dll
LoadedModule[61]=C:\iTunes\GNSDK_DSP.DLL
LoadedModule[62]=C:\iTunes\GNSDK_SDKMANAGER.DLL
LoadedModule[63]=C:\iTunes\GNSDK_MUSICID.DLL
LoadedModule[64]=C:\iTunes\GNSDK_SUBMIT.DLL
LoadedModule[65]=C:\Windows\system32\MSIMG32.dll
LoadedModule[66]=C:\Windows\system32\ODBC32.dll
LoadedModule[67]=C:\Windows\system32\OLEACC.dll
LoadedModule[68]=C:\Windows\system32\PSAPI.DLL
LoadedModule[69]=C:\Windows\system32\RICHED20.dll
LoadedModule[70]=C:\Windows\system32\USERENV.dll
LoadedModule[71]=C:\Windows\system32\profapi.dll
LoadedModule[72]=C:\Program Files\Common Files\Apple\Apple Application Support\WebKit.dll
LoadedModule[73]=C:\Program Files\Common Files\Apple\Apple Application Support\JavaScriptCore.dll
LoadedModule[74]=C:\Windows\system32\d3d9.dll
LoadedModule[75]=C:\Windows\system32\d3d8thk.dll
LoadedModule[76]=C:\Windows\system32\dwmapi.dll
LoadedModule[77]=C:\Windows\system32\WINTRUST.dll
LoadedModule[78]=C:\Windows\system32\odbcint.dll
LoadedModule[79]=C:\Windows\system32\dnssd.dll
LoadedModule[80]=C:\Program Files\QuickTime\QTSystem\QuickTime.qts
LoadedModule[81]=C:\Program Files\QuickTime\QTSystem\QTCF.dll
LoadedModule[82]=C:\Windows\system32\MMDevAPI.DLL
LoadedModule[83]=C:\Windows\system32\PROPSYS.dll
LoadedModule[84]=C:\Windows\system32\wdmaud.drv
LoadedModule[85]=C:\Windows\system32\ksuser.dll
LoadedModule[86]=C:\Windows\system32\AVRT.dll
LoadedModule[87]=C:\Windows\system32\AUDIOSES.DLL
LoadedModule[88]=C:\Windows\system32\msacm32.drv
LoadedModule[89]=C:\Windows\system32\MSACM32.dll
LoadedModule[90]=C:\Windows\system32\midimap.dll
LoadedModule[91]=C:\Windows\system32\uxtheme.dll
LoadedModule[92]=C:\Windows\system32\CRYPTBASE.dll
LoadedModule[93]=C:\Windows\system32\CLBCatQ.DLL
LoadedModule[94]=C:\Windows\system32\ddraw.dll
LoadedModule[95]=C:\Windows\system32\DCIMAN32.dll
LoadedModule[96]=C:\Windows\System32\QuickTime\QuickTimeAuthoring.qtx
LoadedModule[97]=C:\Windows\System32\QuickTime\QuickTimeCapture.qtx
LoadedModule[98]=C:\Windows\System32\QuickTime\QuickTimeEffects.qtx
LoadedModule[99]=C:\Windows\System32\QuickTime\QuickTimeEssentials.qtx
LoadedModule[100]=C:\Windows\System32\QuickTime\QuickTimeImage.qtx
LoadedModule[101]=C:\Windows\System32\QuickTime\QuickTimeInternetExtras.qtx
LoadedModule[102]=C:\Windows\System32\QuickTime\QuickTimeMusic.qtx
LoadedModule[103]=C:\Windows\System32\QuickTime\QuickTimeStreaming.qtx
LoadedModule[104]=C:\Program Files\QuickTime\QTSystem\CoreVideo.qtx
LoadedModule[105]=C:\Program Files\QuickTime\QTSystem\QuickTime3GPP.qtx
LoadedModule[106]=C:\Program Files\QuickTime\QTSystem\QuickTime3GPPAuthoring.qtx
LoadedModule[107]=C:\Program Files\QuickTime\QTSystem\QuickTimeAudioSupport.qtx
LoadedModule[108]=C:\Program Files\QuickTime\QTSystem\QuickTimeAuthoring.qtx
LoadedModule[109]=C:\Program Files\QuickTime\QTSystem\QuickTimeCapture.qtx
LoadedModule[110]=C:\Program Files\QuickTime\QTSystem\QuickTimeEffects.qtx
LoadedModule[111]=C:\Program Files\QuickTime\QTSystem\QuickTimeEssentials.qtx
LoadedModule[112]=C:\Program Files\QuickTime\QTSystem\QuickTimeH264.qtx
LoadedModule[113]=C:\Program Files\QuickTime\QTSystem\QuickTimeImage.qtx
LoadedModule[114]=C:\Program Files\QuickTime\QTSystem\QuickTimeInternetExtras.qtx
LoadedModule[115]=C:\Program Files\QuickTime\QTSystem\QuickTimeMPEG.qtx
LoadedModule[116]=C:\Program Files\QuickTime\QTSystem\QuickTimeMPEG4.qtx
LoadedModule[117]=C:\Program Files\QuickTime\QTSystem\QuickTimeMPEG4Authoring.qtx
LoadedModule[118]=C:\Program Files\QuickTime\QTSystem\QuickTimeMusic.qtx
LoadedModule[119]=C:\Program Files\QuickTime\QTSystem\QuickTimeStreaming.qtx
LoadedModule[120]=C:\Windows\System32\QuickTime\QuickTimeStreamingAuthoring.qtx
LoadedModule[121]=C:\Windows\System32\QuickTime\QuickTimeStreamingExtras.qtx
LoadedModule[122]=C:\Program Files\QuickTime\QTSystem\QuickTimeStreamingAuthoring.qtx
LoadedModule[123]=C:\Program Files\QuickTime\QTSystem\QuickTimeStreamingExtras.qtx
LoadedModule[124]=C:\Program Files\QuickTime\QTSystem\QuickTimeVR.qtx
LoadedModule[125]=C:\Windows\system32\CRYPTSP.dll
LoadedModule[126]=C:\Windows\system32\rsaenh.dll
LoadedModule[127]=C:\Windows\system32\secur32.dll
LoadedModule[128]=C:\Windows\system32\SSPICLI.DLL
LoadedModule[129]=C:\Windows\system32\imagehlp.dll
LoadedModule[130]=C:\Windows\system32\RpcRtRemote.dll
LoadedModule[131]=C:\Program Files\Common Files\Apple\CoreFP\CoreFP.dll
LoadedModule[132]=C:\iTunes\iTunes.Resources\iTunesRegistry.DLL
LoadedModule[133]=C:\iTunes\iTunes.Resources\en.lproj\iTunesLocalized.DLL
LoadedModule[134]=C:\iTunes\iTunes.Resources\iTunes.DLL
LoadedModule[135]=C:\Windows\system32\WINSTA.dll
LoadedModule[136]=C:\Windows\system32\Dxva2.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
State[1].Key=DataRequest
State[1].Value=Bucket=-2119528694/nBucketTable=5/nResponse=1/n
FriendlyEventName=Stopped working
ConsentKey=BEX
AppName=iTunes
AppPath=C:\iTunes\iTunes.exe
I also have a few more event logs here..
Fault bucket 2175438602, type 5
Event Name: BEX
Response: Not available
Cab Id: 0
Problem signature:
P1: iTunes.exe
P2: 10.4.0.80
P3: 4e262cf4
P4: StackHash_0a9e
P5: 0.0.0.0
P6: 00000000
P7: 6d6f435f
P8: c0000005
P9: 00000008
P10:
Attached files:
C:\Users\Misha\AppData\Local\Temp\WERCFAD.tmp.WERInternalMetadata.xml
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_iTunes.exe_fc316b60a f1de473f32c1676ea1fd8889427c314_1589eb67
Analysis symbol:
Rechecking for solution: 0
Report Id: f95fdc67-bfe0-11e0-b56d-001d09a0867c
Report Status: 0
Another one..
The description for Event ID 0 from source iPod Service cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
Service started
Thanks in advance.. -
Itunes Stopped Working in Windows Vista
Itunes stopped working in my windows vista machine. Here is the error message. Can anyone help?
Product
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Date
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Status
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Description
A problem caused this program to stop interacting with Windows.
Problem signature
Problem Event Name: AppHangXProcB1
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Application Timestamp: 4ee0844d
Hang Signature: a281
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Waiting on Application Version: 2.1.14.3
OS Version: 6.0.6002.2.2.0.256.6
Locale ID: 1033
Additional Hang Signature 1: 9aea31144a9c4cb5456ef753a89615fd
Additional Hang Signature 2: 9e05
Additional Hang Signature 3: 22afaae9d40a9b6f85fcc190770c6a46
Additional Hang Signature 4: 4d20
Additional Hang Signature 5: 6a5ecf1f68a18e627f44b676cfeb087b
Additional Hang Signature 6: b57d
Additional Hang Signature 7: 6cbd99e8ebe2065ec5ef6563d3b9dea1Have you had a look at these pages? They may be of some help:
iTunes for Windows Vista: Troubleshooting unexpected quits, freezes, or launch failures
iTunes for Windows in Windows Vista doesn't open after upgrading -
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You really need to put your codes between the
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see http://forum.java.sun.com/features.jsp#Formatting
for more infoCode tags might make it look a little better, but there's still too darn much code. We're volunteers, after all. It'd be a lot of work to review all of this stuff. Can you demonstrate your problem with something smaller? Learn out how to do a combo box with just a page or two and then appy that to your big problem. That's how I'd do it. - MOD -
Itunes stops working in windows 8.1
When I access itunes in windows 8.1, and try to enter the store. Itunes stops working message appears and crashes itunes.
I have tried uninstalling and reinstalling - not fixed.
I have ried to repair - not fixed.
tried all the discussion group suggestions - not fixed
Is this the return of MAC vs. PC wars of 1984i've found something http://download.lenovo.com/lenovo/content/windows8-1/upgrade/ideapad/index_en.ht ml
1. Model compatibility
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It is not recommended to upgrade the following models to Windows® 8.1 because some VGA related issues cannot be solved by the vendor, currently.
U310, U410, U510, U410 Touch, U310 Touch;
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S300, S400, S400u, S400 Touch, S405, S206, G485, G585, N480
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Itunes stops working after update install
Anyone have the issue where itunes stops working post the latest update install? Ive even uninstalled itunes and attempted to reinstall and it doesnt work
Hey Rockettman23,
Thanks for the question. I understand that you are experiencing issues with iTunes for Windows. I also understand that you have already attempted to reinstall iTunes. You can use the steps in this resource to further isolate the issue to user-specific or system-wide:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/TS1717
Thanks,
Matt M. -
Itunes stops working after update windows 7
I am using Windows 7 64 bit and recently updated to itunes 12. After a few minutes itunes crashed with the "has stopped working" message. I have reinstalled, created a different user account and got rid of all other Apple programs all to no avail. I even reinstalled itunes 11 but it would not recognise my library. This is driving me mad. Seems I'm not the only one. suggestions please!!
I'm going to ask the hosts to move this to the windows part of the iTunes part of this forum. YOu'll stand a better chance to get an answer there than you will here.
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ITunes stopped working on Windows 8. Error message 7: iTunes was not installed correctly.
I have Windows 8. Originally iTunes worked fine, then it couldn't update (said it was unsuccessful). Then it stopped working, so I (after much research) tried a long and tiresome method of removing all Apple products and re-installing them. I did this 3 times and it eventually worked and has been working fine for a few months. Recently, when trying to update, it has said "update successful", but when checking for new updates, finds the same one it supposedly just installed, wanting to install it again. For a few weeks now it has not worked at all, saying "error message 7: iTunes was not installed correctly" when I attempt to open iTunes. I can't bring myself to go through the whole process again of uninstalling and reinstalling everything, it took hours and it clearly doesn't solve the problem. I have no idea what the problem is. Reinstalling only iTunes doesn't work. The support pages have no advice available for my crappy version of Windows.
Please help me!For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
It shouldn't really take that long to do, assuming it goes smoothly.
tt2 -
Itunes stops working after itunes match runs.
After I open Itunes and it does the Itunes Match it stops working. I have the most recent version, I have ran all the diagnostics I can on my end. Any clues? Extremely frustrated right now.
I'm going to ask the hosts to move this to the windows part of the iTunes part of this forum. YOu'll stand a better chance to get an answer there than you will here.
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ITunes stops working after backing up
Hi,
I have this problem of iTunes where it stops working right after the backing up part when syncing the iphone.
I have searched in the internet but all problems are different in (Fault Name), I couldn't find the same fault name: Stackhash.
The problem details below appear:
Problem Event Name: BEX
Application Name: iTunes.exe
Application Version: 10.4.1.10
Application Timestamp: 4e4e1904
Fault Module Name: StackHash_0a9e
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 00000000
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7600.2.0.0.768.3
Locale ID 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e327d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e327d3b4ad19135b953a78882e789Hello davewood26,
The following article provides steps that can help get iTunes stabilized.
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/TS1717
Cheers,
Allen
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