ITunes stopped working and now all of my apps for my iPhone and half of my music is gone. How do I get it all back?
I've recently upgraded to an iPhone 5, I had just restored my old iPhone 4 to its original settings while listening to my music. When that was finished I plugged my new phone in and I had an error message pop up saying "iTunes has stopped working" and had to close it. When I reopened iTunes all of my apps for my phone were gone along with half of my music library. The only music I have left are the albums I have downloaded the rest is gone. I closed and reopened iTunes several times and got the same message each time.
I have music and apps on the phone which will not transfer back to iTunes. All iTunes does is ask if I wan't to delete the music on my phone and sync with the library........ silly question really as half of the music in the library is gone!
I have been using iTunes for many years now and this is the first time I have seen an error such as this. Can anyone tell me how to restore my library to the same as it was? I have fixed the "iTunes has stopped working" issue and would like my music and apps back.
See this post.
tt2
Similar Messages
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All of a sudden my iTunes stopped working, and I get the following error messages:
1. the program can't start because MSVCR80.dll is missing from your computer. Try reinstalling the program to fix this problem
and
2. iTunes was not installed correctly. Please reinstall iTunes. Error 7 (Windows error 126).
Now I've checked the forums and followed the advice of uninstalling all Apple applications, rebooting, and reinstalling iTunes.
This is not working. I've tried installing as Administrator but doesn't make any difference at all.
There must be a way to fix this? I'm not a tech geek but I want to avoid having to take my laptop back to factory settings to sort this out.
ThanksClick here and follow the instructions. You may need to completely remove and reinstall iTunes and all related components, or run the process multiple times; this won't normally affect its library, but that should be backed up anyway.
(99192) -
I was in the middle of updating to 7.0.3 and Itunes stopped working. Now my phone is stuck in limbo (apple logo with status bar under) My power button doesnt work (of course) How do I get it back to normal?
I have same issue. I click on the home button and Wake/sleep at the same time for 30 seconds or more and then the phone entered in Recovery mode. It is erasing my content now and installing the update. Let´s see how this ends. I have iCloud, iTunes match, and backups from previos versions, hope I can restore all my content.
Otherwise I´ll go to the Genius Bar to do a checkup.
Good luck!
It did not work the first time... The iPhone4 kept in limbo. Then I did disconnect as suggested above and tried again to enter in Recovery mode. This second time it works. And after restoring the iPhone4 with 7.0.3, it asked me if I want to recover from backup. I did recover from my latest back up and now it is syncing the content. -
Has anyone else had problems since downloading latest update? My iTunes stopped working and mobile device won't download, I now don't have Apple to backup my iphone?
As i've posted in this thread:
http://discussions.apple.com/thread.jspa?threadID=746408&tstart=30
I've tried everything others have suggested without any luck.
Now I'm stuck with a 300 bucks mp3 jalopy.
My big question here is :
why aren't we hearing from apple? why aren't they saying something like "yeah we messed things up but be patient. we are trying our best to fix it..." ?
I was thinking to buy the macbook pro but now I'm afraid of the day things will get messy with that too.
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Help please! can't import CDs, Itunes stops working and shuts down:(
Hi All, Itunes worked fine up until couple of days ago and now when I insert a CD to import it recognises the CD but when it starts importing, itunes stops working and shuts down immediately. What do I need to do? I read the discussions but couldn't find an answer, most questions were about burning a CD so your help will be highly appreciated...many thanks indeed
Itunes worked fine up until couple of days ago and now when I insert a CD to import it recognises the CD but when it starts importing, itunes stops working and shuts down immediately.
First we need to check your precise version number, elektra. In iTunes go "Help > About iTunes" and wait for the version number to scroll up from the bottom of the screen.
Do you see *iTunes 10.1.0.54* ? If so, we need to update you to version 10.1.0.56 . It probably wont appear for you in Apple Software Update if you already have a 10.1.0.54 already installed, so you'll need to download the installer from the Apple Website, as per the following document:
[iTunes 10.1 for Windows: iTunes may stop working and need to quit while importing or syncing audio|http://support.apple.com/kb/TS3591] -
When I try to play a downloaded TV show, itunes stops working and I get a error message "APPCRASH". I have updated itunes and removed and reinstalled quicktime.
Open your QuickTime control panel (either via the Control panels, or by going "Edit > Preferences > QuickTime Preferences" in the Quicktime Player). In the Advanced tab, uncheck Enable Direct3D video acceleration:
... and click OK.
Quit the QuickTime Player if you have it open. Restart the PC and try watching the videos in iTunes again. Do they play now? -
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My ITunes stops working and closes everytime I sign into my account . I am not able to download or update my Iphone or get any of my music. I have a new laptop and have authorized it . It did work at one time and had my music, now nothing appears and constantly closes my ITunes. What should I do. I have uninstalled and reinstalled it several times.
Hey mkm3d!
I have an article for you that describes this issue and will help you resolve it:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
Thanks for using the Apple Support Communities!
Cheers,
Braden -
Hi When I am in Itunes on my Windows 7 computer with my ipone connected (5s latest) it syncs OK I then click on the iphone icon and itunes stops working and I have to close down? all software is latest version? can any one help?
Hello Dowad,
Thank you for the details of the issue you are experiencing when connecting your iPhone to your computer. I found an article with steps you can take if iTunes stops working when you connect your iPhone:
iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch
http://support.apple.com/kb/TS3219
Thank you for using Apple Support Communities.
Best,
Sheila M. -
10.5 will not let me add album name. itunes stops working and shuts down
10.5 will not let me add album name. itunes stops working and shuts down.
I am having this problem. At first with the new iPhone 5, and then with the iPad 2. I am not sure why this is happening.
My gut feeling is this is an iO6 issue and here's why -
The problem mainly occurs with apps. I have about 150 apps, and when I plugged in the phone, iTunes went to sync all of them. The process would hang up after about 20 - 30 apps were loaded onto the phone. I could tell where about the process hung up because the apps on the phone showed up as "waiting".
Then on the iPad 2 I plugged in to sync and saw there was a huge "Other" component in my storage. It required me to restore the iPad 2 from backup. With this restore the same issues occurred - putting the apps back on the iPad would hang up. The videos on the iPad also got stuck - maybe after about 10 hours of videos transfered iTunes crashed.
My solution has been to soft reset the device, restart Windows, and continue the process until it's complete. This is remarkably inefficient and time-intensive but everything works with patience.
I have been wondering if others have had these same problems. -
When syncing iPhone with iTunes I get an iTunes stopped working and the network connection timed out message. I reinstalled iTunes and checked settings still no go.
Disable or turn off your firewall, anti-virus, and all security software and try the download again.
Stedman -
Each time I try to synch photos from my Windows7 PC to my iPad2, iTunes stops working and the error message is:
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 10.3.1.55
Application Timestamp: 4deec351
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.17514
Fault Module Timestamp: 4ce7ba58
Exception Code: c0000005
Exception Offset: 0002e3fb
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
I reloaded iTunes 10 (64 bit) successfully, but the problem remains the same.
Any suggestions?I looked in the folder from which I want to synch photos, but there is no such thing as an "ipod photo cache" in that folder, or sub-folders, as suggested in the link which you were nice enough to provide.
I have also tried removing photos from my iPad2 Photos App, and "iTunes has stopped working" shows up again as soon as I click on the "Synch photos from" button. -
When I open itunes it freezes for a few seconds then says iTunes stopped working and closes down. I have tried downloading the latest version, both repair and remove and it still keeps happening
Tried the un-install and getting the same problem although it takes a bit longer before it crashes this time. Checked the problem report and it looks the same as the previous reports.
Problem signature
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 10.2.1.1
Application Timestamp: 4d756476
Fault Module Name: MediaToolbox.dll
Fault Module Version: 1.0.694.3
Fault Module Timestamp: 4d4d9a00
Exception Code: c0000005
Exception Offset: 0034a672
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 2057
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160 -
ITunes stops working and closes on opening with Match on, works fine with match off
iTunes stops working and closes upon opening with Match on, works fine with match off
I am having the very same problem with iTunes, I'm running Windows 7 64 bit and started having the problem after the latest update. I just upgraded to the new 5s and was syncing everything to it, so I figured that I would update my itunes software as well. Which I never do after updating one time and had trouble with it on my old laptop and had to rollback to a older version of itunes. I have tried every suggestion that has been posted in the Apple Discussion area and on other websites no luck what so ever. I figured I will wait till Apple comes out with another update and try again. In the post above I am having the exact problem with iTunes. I'd love to know what thef-ing problem is because this is extremely annoying!
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I can play audio files in iTunes but I can't play downloaded tv shows or movies. Everytime I try to play them, iTunes stops working and closes. Any information will help.
Is QuickTime installed? If not it might help to install it.
If so is Direct3D Video Acceleration enabled? If so it might help to disable.
tt2 -
I upgraded my iPad (3rd gen) to iOS 7. When I go to iTunes and look at the summary and to the "Apps" list tab, iTunes stops working and shuts down. What can I do? I am using a Windows 7 machine.
Hi thanks for the encouragement. It's not that the severs are "swamped", iOS 7 has been successfully installed.
I can't access the apps list in iTunes because it *****
down. Its pretty frustrating because many of my apps require me to manually transfer files into iTunes first to view
them. Not sure if the servers being swamped is an issue for me, unless they release a bug fix through another version of iTunes.
Has anyone else had this problem? My iPad is pretty useless unless I can access my app list in iTunes.... -
my ipad 2 is in recovery mode when i plug it into itunes and my comuter to restore it itunes stops working and the window close, what should i do i really need my ipad if anyone knows how to fix it i would really apreciate the help.
I assume that you mean that the iTunes window closes. Quit iTunes, reboot your PC and try again. The iTunes software might be corrupt and it may require reinstalling iTunes on your computer.
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