ITunes store-bought Digital Booklet won't open

I downloaded Avenged Sevenfold's Hail to the King Deluxe Version and the .pdf file Digital Booklet won't open. Adobe Reader says the file is damaged, is there any way to get around that?

DIgital booklets are not available for repeat download or I would suggest you simply delete and get a fresh copy. Instead use the "report a problem" links in your account history to contact the store support team. Hopefully they can requeue a working version for you to download.
tt2

Similar Messages

  • My digital booklet won't open

    So I bought Lady Gaga - ARTPOP on iTunes and it downloaded along with the digital booklet and it opened fine and then it started downoading the album again so I delteted the newly downloaded songs but I deleted the old digital booklet. The new one has the iTunes LP icon and theres a box that says Play iTUNES LP but when I click it or double click the Digital booklet, it takes me to adobe reader and says it couldn't open the file because it's either an unsupported file or it is damaged, which is confusing to me because it is actually a PDF file. I uninstalled the software and re installed it, I deleted the digital booklet file and downloaded it again, I even tried an online PDF repair site and still it said it wasn't the correct file type. In the store it has the normal Digital booklet icon and says purchased but when I go to library and have it on "Show music in the cloud" it had the iTunes LP icon. I'm really confused and fustraited, can somebody please help me with this? thanks.

    I've had the same issue. Running on a  Windows 7 PC, ITunes 11.1.3.8. I had some initial issues with Album Art and have now noticed that none of my Album Booklets are displaying in ITunes as they used to. I get the same corrupt message as others have mentioned.
    Like crsmoke above I can go to the file and open it, but should I have to.
    I refer to the album art above as when I upgraded to IO7 and Itunes 11 I lost about 20% of my album art. In order to restore it I had to open each album, delete the image off of a single track and download the art for that track and then copy and paste it onto each album!
    I love my Apple products, but why do we accept the issues, find workarounds and think it's OK? If you went to a restaurant and ordered a steak and they brought you chicken, you would not go into the kitchen and fetch your own steak and put it on your plate, but that is exactly what Apple seem to expect of us.
    @apple please fix these bugs that are purely down to your poor QA process and rushed release, as much as I look forward to the next Apple product (I can't wait to download the new SW whenever a release is announced) I am becoming more and more disillusioned with the weakness of the product and the amount of unneccesary work it takes to get it to work properly.
    I recognise that this is turning into a rant, but feel like Apple's opinion is that we'll put up with a sub-rate product because it's an Apple product.

  • Itunes store keeps accessing but won't open on my pc

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    Hey Ania,
    To troubleshoot your iTunes launch issues, follow the steps in this article:
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    http://support.apple.com/kb/TS1421
    Welcome to Apple Support Communities!
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  • Updated to the iOS 7 and now my iTunes Store keeps crashing and won't open please help, Updated to the iOS 7 and now my iTunes Store keeps crashing and won't open please help

    I recently updated the software on my iPhone 5 and now I can't open my iTunes Store and e keypad seems really slow in responding. I have turn my phone in and off but it hasn't solved the issue. Can someone please help!

    It's not a bad install of Mountain Lion. I've had the same thing happen to me, but it affected not only Mail, but a variety of other programs including iPhoto and MS Office, where I had to delete preferences, caches, and reinstall the OS as well as the program itself. I'm still having issues with Mail, so I've gone to another program.
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    Here's a thread that helped me with iPhoto:
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  • Itunes store sits idle and won't open

    when attempting to open iTunes Store through iTues, it sits idle ... says "Accessing iTunes Store" at the top and the bar moves but nothing happens.  It just sits there.  My PC has Windows 7.  Thanks for any advice/help.

    Hi there,
    You may want to take a look at the troubleshooting steps found in the article below.
    Can't connect to the iTunes Store
    http://support.apple.com/kb/ts1368
    -Griff W.

  • HT201306 I bought an album on iTunes and the digital booklet it came with is not in my iTunes library. How can I get it back?

    I bought an album on iTunes and the digital booklet it came with is not in my iTunes library. How can I get it back?

    You could try emailing iTunes support, giving them your order number, etc. or you could just take the hit and pay the 99p.  I know what I would do.

  • Updated my mac to mountain lion 10.8.3 and now my app store, mail or facetime won't open. Also, I am not longer able to play videos through firefox. I tried downloading the combo for mountain lion and it refuses to install? Can anyone help me?

    updated my mac to mountain lion 10.7.8.3 and now my app store, mail or facetime won't open. Also, I am not longer able to play videos through firefox. I tried downloading the combo for mountain lion and it refuses to install saying that I need to see developer. Whenever I try to open my appstore, mail or facetime it says that the programmes need to be installed and might not be compatible with this version of mac operating system. Can anyone help me?

    It's not a bad install of Mountain Lion. I've had the same thing happen to me, but it affected not only Mail, but a variety of other programs including iPhoto and MS Office, where I had to delete preferences, caches, and reinstall the OS as well as the program itself. I'm still having issues with Mail, so I've gone to another program.
    Everything was fine upon the initial install. I restarted my iMac about two weeks after the install, and that's when the issues began to happen. I've reinstalled Mountain Lion twice, but the same issues arise.
    As I mentioned above, you'll need to figure out which preferences are causing the issue, then reinstall the program, as a fresh reinstallation will do you no good unless you wipe the drive completely.
    Here's a thread that helped me with iPhoto:
    https://discussions.apple.com/thread/4794375?start=0&tstart=0

  • Error 0x80090318 and lots of other errorsI live in Iran  Yesterday i wanted to use itunes store for windows ; when i have open itunes it gives me the error 0x80090318 .  I have search the wb alot and i have check lots of Iranian and English website but ha

    I live in Iran
    Yesterday I wanted to use iTunes store for windows ; when i have open iTunes it gives me the error 0x80090318 .
    I have search the web alot and i have check lots of Iranian and English website but have not find any solution for
    this problem . Today I have find a software called "Hide my IP" i have opened up that
    when this software was opened , itunes have said "iTunes can't verify the identify of the server "init.itunes.apple.com"".
    then i have click on "continue" then iTunes said "iTunes could not connect to the iTunes Store. An unknown error occurred (310)."
    And theres a matter that i think that have a connection with this topic and thats , that when i want to go to the lots
    of websites like Google Yahoo! Mail and lots of other website my both browser ( FireFox and IE ) will say" This connection is untrusted " .
    I think the solution of my second problem is the solution of my first problem too !

    Tried all the rest on this site did not work for me
    Follow the link below & this one sorted it for me, it was a conflict in programs using Winsock & I got rid of my old program,
    Sorted.
    http://support.apple.com/kb/TS4123
    Tom Ireland

  • The "updates" page on my iTunes Store on my iPad doesn't open, the screen remains blank...please help  

    The "updates" page on my iTunes Store on my iPad doesn't open, the screen remains blank...please help  

    Mine is doing the exact same thing.  12 updates and I cannot select any of them for the past week.

  • HT201272 I downloaded an album but one of the songs is corrupted, it only plays for about 4 seconds. When I try to re-download using the iTunes Store and "Purchased", it won't give me the option to download it again. How can I get the song I PAID for!!??

    I downloaded an album but one of the songs is corrupted, it only plays for about 4 seconds. When I try to re-download using the iTunes Store and "Purchased", it won't give me the option to download it again. How can I get the song I PAID for!!??

    Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting that track from your iTunes library and redownload it via the Purchased link under Quicklinks on the right-hand side of the iTunes store home page on your computer's iTunes.
    If you aren't in a country where you can re-download music or if it re-downloads in the same state then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
    If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • ITunes says my digital booklet was unable to download

    I downloaded Beyonce's new album on my iPhone & iTunes says the digital booklet was unable to download. It does not show up in my iTunes library in either purchased or albums. It also doesn't show up as an active download or purchased on my iTunes. What can I do to fix this?

    You can contact iTunes support via this link. http://www.apple.com/emea/support/itunes/contact.html

  • Digital Editions won't open e-book

    Windows 7 format - digital editions won't open ebook.

    Your English is excellent.
    I'm reminded of an international conference my brother-in-law went to.
    Someone asked a question in bad English.
    A pompous English person complained and said 'The language of this conference is English'
    A Dane replied, 'No, the official language of this conference is broken English'.
    ~~~
    By the 'old black one' I guess you mean ADE (Adobe Digital Editions) v1.7.2.
    When ADE2.0 doesn't work, that is the one I usually suggest as it is much more reliable, but sounds as if you have tried it.
    Just in case, link below.
    ~~~
    I suggest you
    > Uninstall all copies of ADE.
    > If you don't have safe copies of your books, make a backup of any books first.
    > Check for any folder left behind and delete it. eg
    C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Adobe\Adobe Digital Editions
    C:\Program Files\Adobe\Adobe Digital Editions
    C:\Program Files\Adobe\Adobe Digital Editions 2.0
    C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Adobe\Adobe Digital Editions 2.0
    C:\Users\<your Windows username>\AppData\Roaming\Adobe\Digital Editions
    C:\Users\<your Windows username>\Documents\My Digital Editions
    It may not be practicable to keep your old library structure, I don't know how important that is too you.
    Similarly any notes and annotations.
    > Try again ...
    Reinstall ADE.  (I'd use 1.7.2 as more reliable, but 2.0 if there any new features you really need)
    Run ADE and remove any memory it may have of authorizations (ctrl-shift-D and respond to prompts)
    It often half remembers and confuses things.
    Restart ADE
    Authorize ADE with your Adobe ID.
    held og lykke
    ~~~
    Version 1.7.2, it is a little difficult to find, available on Adobe site for Windows and for Mac.
    http://helpx.adobe.com/digital-editions/kb/cant-install-digital-editions.html
    The forum software is sometimes corrupting the link above.  There shouldn't be a blank in 'editio ns.html'.  The following redirects to the same page: http://tinyurl.com/diged172

  • What a pain -on a mac-never had aproblem-loaded a new shuffle with music -will not let me sync itunes store bought songs-will not let me authorize the computer. I have a ipod as well. Is this a block when loading a second device? OR?

    What a pain -on a mac- never had aproblem- loaded a new shuffle with music - will not let me sync itunes store bought songs- will not let me authorize the computer. I have a ipod as well. Is this a block when loading a second device? OR?

    In iTunes, do Store->View my AppleID
    Click "Deuthorize ALL"
    Then, on any computers you still have, do Store->Authorize this computer.  If there are less than 5, you will have no problem.
    You can only do "deauthorize all" once a year, so in the future, if you ever throw a computer away, remember do to "Store->Deauthorize this computer" first.

  • I downloaded a CD with a digital booklet and the booklet won't open.

    All of the songs will play, but when I try to open the digital booklet, it says "The file could not be opened. It may be damaged or use a file format that Preview doesn’t recognize." Any ideas on how I can view this? I paid for it so I'd like to be able to use it.

    Hey there Emily,
    It sounds like you downloaded the digital booklet and it will not open. I would suggest you delete the file from your iTunes library, and then re download it from the iTunes store with this article:
    iTunes 11 for Mac: Download previous purchases from the iTunes Store
    http://support.apple.com/kb/PH12283
    Click iTunes Store near the top of the iTunes window.
    Click the Purchased link at the right of the iTunes Store homepage (below Quick Links).
    In the page that appears, select a category.iTunes shows you which of your purchases are available for download. You can view all of your past purchases, or just the ones not currently in your iTunes library. Items already in your library aren’t available for download.If you select Music, you can view your purchases by song, artist, or album. If you’re viewing by album, click an album to see which songs on it are available for downloading.To search for an item, type its name or a keyword in the search field, and then press the Return key to view your search results.
    To download an item, click its Download button .
    Thank you for using Apple Support Communities.
    All the very best,
    Sterling

  • HT1848 I purchased a album on my iPhone and was playing it for several days... Last night after syncing it to my laptop i no longer have it on my phone and the only thing that shows up in my iTunes is the digital booklet.

    How in the world do i get my lost Album back?
    I purchased a Album from Itunes on my iphone, Played it for several days. Then when I synced my phone to my laptop, the album is no longer there. It shows up in the Itunes on my computer but only as the digital booklet, which you are supposed to get after a purchase.
    I tried downloading all songs into itunes, that didnt work. I tried logging out of my account with no avail. I tried seeing if i could go into iTunes again and buy redownload it. But it showes that I have to purchase it again...
    Any help would be appreciated.
    Thanks

    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    http://support.apple.com/kb/HT2519

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