ITunes Store crashing in iTunes 10.7

Hello.
I am using iTunes 10.7 on a 64-bit Windows 7 laptop. Since Wednesday iTunes has been crashing whenever I try to enter the iTunes Store. I get the message:
"iTunes has stopped working: A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."
Of course, Windows cannot tell me what the exact problem is, and has NOT notified me about a solution. I have absolutely no idea why this started happening because it was working perfectly fine before Wednesday. Extremely frustrating!
I've tried rebooting the computer, running the program as an admin and moving the file QTMovieWin.dll. All of these were suggested by people here, and all have failed.
However, there is one thing I can do. Since I installed iTunes in 2012, it has not been "properly installed" (whatever that means), so will uninstalling and re-installing work? I have been very reluctant to do this because it is very likely that I will lose my library of music and will have to recreate it from scratch if I do so.
What more can I try in order to get rid of this error? Thank you.

Hi Eternities,
So iTunes stops responding and Windows gives the error.
There are a couple articles I would check out for iTunes hanging.
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
Using Msconfig to troubleshoot conflicts in Windows Vista, Windows 7, and Windows 8
The first has more general troubleshooting and the second more detailed steps for conflict isolation.
Best Regards,
Nubz

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