ITunes Store download not working

I've just purchased this album from itunes http://itunes.apple.com/us/album/third-eye-blind-a-collection/id164394621 and the interactive booklet doesn't work. It's a .mov file and all i see when i try to view it is 10 seconds of black video.

There are at least 20 threads pertaining to this problem (some from last year, one I saw was from 2006). I suggest anyone who visits this thread redirect to https://discussions.apple.com/thread/3223139?start=0&tstart=0. It has the two most popular solutions and anyone with ongoing issues can discuss and/or form an unruly mob there.

Similar Messages

  • The search function in the itunes store does not work.  It will accept a request and suggest searches but then it locks up and will not search.  Clicking on the magnifying glass or a suggested search does nothing.  Re-installing itunes has not helped.

    The search function in the itunes store does not work.  It will accept a request and suggest searches but then it locks up and will not search.  Clicking on the magnifying glass or a suggested search does nothing.  Re-installing itunes has not helped.

    everything you stated here is exactly what i have done and have got nowhere. i have windows 7 64 bit on a hp 8 g of ram desktop. im also looking for help

  • Why in my iphone5 iTunes Store was not working?

    In my iphone my iTunes Store was not working. When I want to open that apps in my iphone that was open but only iTunes U and podcast display another thing not working how can I solve this problem?

    Hi there Raazaan,
    You may want to try force closing all open apps and resetting the device as an initial troubleshooting step. Take a look at the articles below for more information.
    iOS: Force an app to close
    http://support.apple.com/kb/ht5137
    iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
    http://support.apple.com/kb/ht1430
    -Griff W.

  • Itunes store app not working

    Anyone else having problems getting onto the itunes store. Not working at all on either of my ipads or phone, just a plain white screen and the spinning circle at the top? Noticing lots of little glitches lately, letting standards slip a little I think. May look elsewhere on next contract renewal.
    Just noticed App store is the same. Have reset devices, logged off account and logged in again etc etc. Must be apple for it to be on more than one device?

    Hi, Camacho714. 
    There are a couple of things you can try.  Try closing all open applications and power cycle the device.  Second, would be to reset all settings.  Go to Settings > General > Reset > Reset all settings.
    If the issue persists, try signing out of all services that require signing into your Apple ID and then signing back in.
    iOS: Force an app to close
    http://support.apple.com/kb/ht5137
    iOS: Changing the signed-in iTunes Store Apple ID account
    http://support.apple.com/kb/HT1311
    iOS: Troubleshooting FaceTime and iMessage activation
    http://support.apple.com/kb/ts4268
    Cheers,
    Jason H.

  • ITunes Store is not working, help?

    My iTunes Store is not working. There are not any error messages, it just comes up blank.
    Please help.
    Thank. (:

    Thanks* (:

  • HT2204 my itunes store does not work because i do not have visa card? can you help me and advise please?

    my itunes store does not work because i do not have visa card? can you help me and advise please?

    See this article for troubleshooting
    http://support.apple.com/kb/ts1827

  • What can i do if one song from iTunes Store is not working?

    What can i do if one song from iTunes Store doesn´t work?
    The song starts normally but it ends after 7 seconds.
    It is the new song from Kid Ink (Show me feat. Chris Brown).
    I bought the whole album and one song doesn´t work. I am a little bit upset.
    Thank you for your help
    Patrick

    Delete and redownload it if doing so is free in your country.
    (99523)

  • BUG:  skipping songs (next / previous) in iTunes Store is not working

    It's unbelievable that in over a year the song skipping (only in the store) is still totally buggy. does anyone actually beta test this app? this is the only reason i have stayed on version 8.2.1 until today b/c i suddenly got an error saying i had to upgrade b/c the store no longer worked. if you click next or previous from the controls menu, button to the right of 'play', or the arrow right key, the song just stops. If you click 'preview all' now it now responds to next, but if you hit previous, it still goes to the next song. also, if you 'preview all' so you have the ability to skip thru each song and want to start in the middle then you can no longer use the next control.
    the other strange thing that seems very erratic is that if i hit preview all in an 'itunes essentials' collection and then switch to a different column list (like 'next steps' to 'the basics') and click on a song in the basics, the song playing automatically switches back to the previous list i was playing 'next steps'. why cant the itunes store browsing just work flawlessly like it has always done all these years until version 9?
    this was the initial thread about this bug:
    Changing Songs in the iTunes Store
    http://discussions.apple.com/message.jspa?messageID=11014753#11014753

    the other thing is that unless you click on an actual album or itunes essentials, the preview all button doesnt even show up.

  • ITunes Store is not working

    I recently switched to iPhone and I'm feeling like I did a big mistake. Hope this is feeling is temporary..
    1. "iTunes Store" App in my phone is not working at all. when I tap on App it just says 'loading..' on a white screen, but it never loads.
    2. Mail facility in iPhone is just to read mails, but not to reply mails with any attachment ? (A major disappointment)
    3. If any of your friends captured your best moment in his phone(non iPhone) you can never get that photo into your gallery until and unless you go through a big process like "ask him to upload to SkyDrive or Google Drive and provide access to your Outlook or Gmail Email Id. then you download the respective app and download the photo from it" ?
    4. Can't we see the time stamp of a message in "Messages App" ?
    Somebody please please help me for the first query.

    Kindly help me.

  • ITunes store button not working

    Help. The store button in iTunes is not working
    When I press it nothing happens and if I follow a link to download a song it tells me the link is not valid.
    This only seems to be an issue for the iTunes store, app store working fine.
    Have tried all the usual things of restarting, resetting and logging out and back in again but problem persists
    Using an iPad 2 with iOS 5 which is fully up to date. This has only happened since the upgrade to iOS 5
    Help?!

    Not sure about the layout on PC but try this.
    (1) Starting at home screen (click the house icon top, middle). (2) Top right, click on Library button. (3) Next screen, top left, click the icon that says Music.  It will pull up a menu where you can select Apps (also movies, tv, etc).
    At the bottom right you should see your update button for your apps and telling you the count of those.
    Good luck

  • Why iTunes Store is not working when I updated ios 7 in iPhone 4?

    iTunes Store not working bt why?

    Is you Apple ID still signed in in Settings/iTunes and App Store/Apple ID?
    Any restrictions set up in Settings/General/Restrictions? If yes, disable them.

  • My itunes store is not working on my iphone (iOS 7)

    I've tried all of the suggested options and still can't get the itunes store on my phone to work.
    I have:
    -updated iOS 7
    -cleared history/cache in Safari
    -cleared cookies in Safari
    -signed in and out of my apple ID
    -closed and restarted itunes
    -tried to open itunes from the music app instead
    -and restarted my phone.
    Still, when I open the iTunes store, it just looks like it will load and then never does. No other response.
    Any other advice would be much appreciated -- thank you!

    Everytime i try to open the app on my phone it just opens and closes right away. It does not even load

  • ITunes Store Pages not working correctly

    Since a few days ago iTunes Store (on full page) is not working correctly. The "pictures at the top" do NOT rotate any more (usually every 10 seconds or so before) often with blanks too. Also when clicking on an Lp information the box appears but Blank too. I have tried all the usual methods - permissions and disc checks etc. If I use small page (not full) it seems to work OK. The problem began after Safari 5 arrived. Anyone else having iTunes problems like this? (Similiarly the Dictionary Application with Wikipedia is not working correctly - but thats another issue!). Any answers out there??
    Message was edited by: Dave Jelfs

    This issue has now been completely resolved with the introduction of iTunes 9.2 Everything up and running again - thank you Apple! (Still an issue with Dictionary app/Wikipedia not functioning correctly, this has not been resolved)

  • HT1918 I've changed payment card thru iTunes Store still not working so I can't update any Appts

    I've changed payment details on my computer through iTunes  Store but when I update any Appts it either says last payment declined or change payment method I can't update my Appts or download any new ones even free ones the last person suggested to contact iTunes customer support I rang the 0800 number after going through stuff it said if I didn't have something I had to pay 25 pounds so I put the phone down can anyone help thank you.

    There is no phone support for the iTunes Store. Go here:
    http://www.apple.com/support/itunes/contact/
    and follow the instructions to report the issue to iTunes support and request assistance. Note that if you are trying to enter in a debit card, debit cards are apparently no longer accepted.
    Regards.

  • My itunes store will not work since I updated to version 8

    How can I get my itunes store to work this problem has been going on for a long time. I have windows XP and the store said that i have a bad network connection. But I still can get on the internet. Can anyone help me please. I have installed it once already after removing it.
    Message was edited by: JD Washington 12

    Welcome To  Discussions JD!
    I have requested that a Host, relocate your Topic to a more appropriate Forum.
    As it will be transferred, it is not necessary for you to repost elsewhere, at this time.
    But for future reference, please review the first entry How To Post A New Topic, on Feedback About Discussions.
    That is the Forum where you erroneously posted your issue.
    Enjoy Your Stay In  Discussions!
    ali b

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