ITunes Store Pages not working correctly

Since a few days ago iTunes Store (on full page) is not working correctly. The "pictures at the top" do NOT rotate any more (usually every 10 seconds or so before) often with blanks too. Also when clicking on an Lp information the box appears but Blank too. I have tried all the usual methods - permissions and disc checks etc. If I use small page (not full) it seems to work OK. The problem began after Safari 5 arrived. Anyone else having iTunes problems like this? (Similiarly the Dictionary Application with Wikipedia is not working correctly - but thats another issue!). Any answers out there??
Message was edited by: Dave Jelfs

This issue has now been completely resolved with the introduction of iTunes 9.2 Everything up and running again - thank you Apple! (Still an issue with Dictionary app/Wikipedia not functioning correctly, this has not been resolved)

Similar Messages

  • The search function in the itunes store does not work.  It will accept a request and suggest searches but then it locks up and will not search.  Clicking on the magnifying glass or a suggested search does nothing.  Re-installing itunes has not helped.

    The search function in the itunes store does not work.  It will accept a request and suggest searches but then it locks up and will not search.  Clicking on the magnifying glass or a suggested search does nothing.  Re-installing itunes has not helped.

    everything you stated here is exactly what i have done and have got nowhere. i have windows 7 64 bit on a hp 8 g of ram desktop. im also looking for help

  • ITunes Home Sharring not working correctly.

    My itunes homesharing is not working correctly. I have a Windows 8 computer and I am trying to share with my partners Widows 7 computer. Both computers are running the newest version of itunes 11 (downloaded yesterday). I sign in and turned on home sharring with the same user id and password. For the first 20-30 mins it worked perfectly, I could open her library and she could open mine and we could download songs from each other with no issue. We closed both computers and about 2 hours later turned them on to try again. Now my computer (Windows8) always shows up on hers but her computer only shows up about 1/2 the time for me, and half of that time if you click on her computer it says loading then stops and her computer has disapperard again. I can eventually get it to work after many turning off and on of home sharring but it take about 15-20min each time to get it working. Is this a problem others have seen? Does anyone know a solution?

    This issue has now been completely resolved with the introduction of iTunes 9.2 Everything up and running again - thank you Apple! (Still an issue with Dictionary app/Wikipedia not functioning correctly, this has not been resolved)

  • Why in my iphone5 iTunes Store was not working?

    In my iphone my iTunes Store was not working. When I want to open that apps in my iphone that was open but only iTunes U and podcast display another thing not working how can I solve this problem?

    Hi there Raazaan,
    You may want to try force closing all open apps and resetting the device as an initial troubleshooting step. Take a look at the articles below for more information.
    iOS: Force an app to close
    http://support.apple.com/kb/ht5137
    iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
    http://support.apple.com/kb/ht1430
    -Griff W.

  • Itunes store app not working

    Anyone else having problems getting onto the itunes store. Not working at all on either of my ipads or phone, just a plain white screen and the spinning circle at the top? Noticing lots of little glitches lately, letting standards slip a little I think. May look elsewhere on next contract renewal.
    Just noticed App store is the same. Have reset devices, logged off account and logged in again etc etc. Must be apple for it to be on more than one device?

    Hi, Camacho714. 
    There are a couple of things you can try.  Try closing all open applications and power cycle the device.  Second, would be to reset all settings.  Go to Settings > General > Reset > Reset all settings.
    If the issue persists, try signing out of all services that require signing into your Apple ID and then signing back in.
    iOS: Force an app to close
    http://support.apple.com/kb/ht5137
    iOS: Changing the signed-in iTunes Store Apple ID account
    http://support.apple.com/kb/HT1311
    iOS: Troubleshooting FaceTime and iMessage activation
    http://support.apple.com/kb/ts4268
    Cheers,
    Jason H.

  • ITunes Store is not working, help?

    My iTunes Store is not working. There are not any error messages, it just comes up blank.
    Please help.
    Thank. (:

    Thanks* (:

  • HT2204 my itunes store does not work because i do not have visa card? can you help me and advise please?

    my itunes store does not work because i do not have visa card? can you help me and advise please?

    See this article for troubleshooting
    http://support.apple.com/kb/ts1827

  • Itunes stores pages not displaying/updating graphics -- only gray blanks

    Kinda frustrated.  Upgraded to latest Itunes (12.0.1) about 2wks ago on my Imac with OSX 10.7.5 Lion.  Itunes is performing all functions except no images display at all -- text appears on all the store pages and "my mouse clicks" plays music, and shows movie & TV clips on the Itunes store pages.  This same "no images" situation is true for the APPS store and all of the other Itunes stores too, (i.e. music, movies, books, podcasts etc)  Images display correctly for my playlists, albums in Itunes -- only the Itunes store images are missing.  I am using a DSL broadband link with 1.5mps.
    Using the same Wi-Fi home network with my ipad4 it loads some Itunes store images but seems to hang up too before all data is downloaded-- but it too loads very, very slowly..  It seems that my internet connection or my imac is not processing images for these store pages.   While the little wheel is spinning at the upper left on the Itunes pages suggesting it's processing data-- but no images appear.  This was not the case a month ago before I updated to Itunes 12.  APP store images were visible on both my Imac and IPad .
    Except for the Itunes store pages -- all other websites I go to display images/clipart quickly -- Ebay, Amazon, YouTube, etc. perform without any problem.    
    There is a pull-down on the system menu for the APP Store on Lion -- but what appears now is just a white page with a grey APP store image.  I assume this is because in Itunes (v.12.0.1) all access must go through the Itunes application.  Or maybe this is a sign of a problem too.
    I have tried several things to try and remedy.  I have reset the cache for warnings &store.  I have flushed the DNS cache using F5 -- I have downloaded and reinstalled Itunes.
    Any other suggestions, ideas, workarounds?    Thanks.

    Yes that is a pretty advertisement page for the Tiger Accessibility and for the accessibilty of the hardware.
    But what is missing is the same page for iTunes and iPod. Those two products which right now are Apple's Hot market. They do not even train the sales staff in the Apple Stores to use and demonstrate these features to a parent / spouse/ child of someone with a disability.
    VoiceOver is great in the finder and terminal and mostly works in Safarie and Mail. It mostly works in system dialog boxes but forget AppleWorks, GarageBand, Microsoft Office. The ProTools folks are actually working on making that program work with VoiceOver even better.
    My best recommendation to anyone on this forum who is a Mac User. Use SearchLight to find VoiceOver. Now read some of the documentation to get the gist of how it works. Once you have done this, Start VoiceOver and turn off your screen. Try using the keybard commands you just learned or even the ones you think you know in iTunes. You will find it extremely hard to navigate.
    Shawn

  • Itunes store does not open correctly in itunes 10

    Not sure when this started, but itunes store no longer loads correctly. Tables do not load correctly at all. Diagnostics are listed below. The same problem occurs at travelocity, but I haven't found it occurring anywhere else on the web. I have a screen capture, but don't see where i can post it here. I also could not find an email contact for apple customer service. Can anyone help?
    Microsoft Windows 7 x64 Business Edition (Build 7600)
    System manufacturer System Product Name
    iTunes 10.1.2.17
    QuickTime 7.6.9
    FairPlay 1.10.24
    Apple Application Support 1.4.1
    iPod Updater Library 10.0d2
    VoiceOver Kit 1.4
    CD Driver 2.2.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 3.3.1.3
    Apple Mobile Device Driver 1.52.0.0
    Bonjour 2.0.4.0 (214.3)
    Gracenote SDK 1.8.2.457
    Gracenote MusicID 1.8.2.89
    Gracenote Submit 1.8.2.123
    Gracenote DSP 1.8.2.34
    iTunes Serial Number 3685D2E00F73241B
    Current user is not an administrator.
    The current local date and time is 2011-02-20 14:15:14.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is not supported.
    Core Media is supported.
    Video Display Information
    NVIDIA, NVIDIA GeForce 9500 GT
    ** External Plug-ins Information **
    No external plug-ins installed.
    Genius ID: 0eeb525c083b1699965df026b1f54f1e
    The drive H: TigerJet CD-ROM Rev v2.0 is a USB 1 device.
    iPodService 10.1.2.17 (x64) is currently running.
    iTunesHelper 10.1.2.17 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    ** Network Connectivity Tests **
    Network Adapter Information
    Adapter Name: {D8AF9C2B-8397-4ACA-A1E6-5836D606B53F}
    Description: Belkin USB Wireless Adaptor
    IP Address: 192.168.1.79
    Subnet Mask: 255.255.255.0
    Default Gateway: 192.168.1.254
    DHCP Enabled: Yes
    DHCP Server: 192.168.1.254
    Lease Obtained: Sun Feb 20 11:11:04 2011
    Lease Expires: Mon Feb 21 11:11:04 2011
    DNS Servers: 192.168.1.254
    Adapter Name: {FF956C2E-FC9E-4000-A7BE-A329BE09BACE}
    Description: Atheros L2 Fast Ethernet 10/100Base-T Controller
    IP Address: 0.0.0.0
    Subnet Mask: 0.0.0.0
    Default Gateway: 0.0.0.0
    DHCP Enabled: Yes
    DHCP Server:
    Lease Obtained: Wed Dec 31 16:00:00 1969
    Lease Expires: Wed Dec 31 16:00:00 1969
    DNS Servers:
    Active Connection: LAN Connection
    Connected: Yes
    Online: Yes
    Using Modem: No
    Using LAN: Yes
    Using Proxy: No
    SSL 3.0 Support: Enabled
    TLS 1.0 Support: Enabled
    Firewall Information
    Windows Firewall is on.
    iTunes is enabled in Windows Firewall.
    Connection attempt to Apple web site was successful.
    Connection attempt to browsing iTunes Store was successful.
    Connection attempt to purchasing from iTunes Store was successful.
    Connection attempt to iPhone activation server was successful.
    Connection attempt to firmware update server was successful.
    Connection attempt to Gracenote server was successful.
    Last successful iTunes Store access was 2011-02-20 14:13:24.

    Not sure when this started, but itunes store no longer loads correctly. Tables do not load correctly at all. Diagnostics are listed below. The same problem occurs at travelocity, but I haven't found it occurring anywhere else on the web. I have a screen capture, but don't see where i can post it here. I also could not find an email contact for apple customer service. Can anyone help?
    Microsoft Windows 7 x64 Business Edition (Build 7600)
    System manufacturer System Product Name
    iTunes 10.1.2.17
    QuickTime 7.6.9
    FairPlay 1.10.24
    Apple Application Support 1.4.1
    iPod Updater Library 10.0d2
    VoiceOver Kit 1.4
    CD Driver 2.2.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 3.3.1.3
    Apple Mobile Device Driver 1.52.0.0
    Bonjour 2.0.4.0 (214.3)
    Gracenote SDK 1.8.2.457
    Gracenote MusicID 1.8.2.89
    Gracenote Submit 1.8.2.123
    Gracenote DSP 1.8.2.34
    iTunes Serial Number 3685D2E00F73241B
    Current user is not an administrator.
    The current local date and time is 2011-02-20 14:15:14.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is not supported.
    Core Media is supported.
    Video Display Information
    NVIDIA, NVIDIA GeForce 9500 GT
    ** External Plug-ins Information **
    No external plug-ins installed.
    Genius ID: 0eeb525c083b1699965df026b1f54f1e
    The drive H: TigerJet CD-ROM Rev v2.0 is a USB 1 device.
    iPodService 10.1.2.17 (x64) is currently running.
    iTunesHelper 10.1.2.17 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    ** Network Connectivity Tests **
    Network Adapter Information
    Adapter Name: {D8AF9C2B-8397-4ACA-A1E6-5836D606B53F}
    Description: Belkin USB Wireless Adaptor
    IP Address: 192.168.1.79
    Subnet Mask: 255.255.255.0
    Default Gateway: 192.168.1.254
    DHCP Enabled: Yes
    DHCP Server: 192.168.1.254
    Lease Obtained: Sun Feb 20 11:11:04 2011
    Lease Expires: Mon Feb 21 11:11:04 2011
    DNS Servers: 192.168.1.254
    Adapter Name: {FF956C2E-FC9E-4000-A7BE-A329BE09BACE}
    Description: Atheros L2 Fast Ethernet 10/100Base-T Controller
    IP Address: 0.0.0.0
    Subnet Mask: 0.0.0.0
    Default Gateway: 0.0.0.0
    DHCP Enabled: Yes
    DHCP Server:
    Lease Obtained: Wed Dec 31 16:00:00 1969
    Lease Expires: Wed Dec 31 16:00:00 1969
    DNS Servers:
    Active Connection: LAN Connection
    Connected: Yes
    Online: Yes
    Using Modem: No
    Using LAN: Yes
    Using Proxy: No
    SSL 3.0 Support: Enabled
    TLS 1.0 Support: Enabled
    Firewall Information
    Windows Firewall is on.
    iTunes is enabled in Windows Firewall.
    Connection attempt to Apple web site was successful.
    Connection attempt to browsing iTunes Store was successful.
    Connection attempt to purchasing from iTunes Store was successful.
    Connection attempt to iPhone activation server was successful.
    Connection attempt to firmware update server was successful.
    Connection attempt to Gracenote server was successful.
    Last successful iTunes Store access was 2011-02-20 14:13:24.

  • Latest QT & iTunes installed, but not work correctly

    I had installed latest version QT7 & iTunes 6.05, however, both of them not work correctly. For QT, it can play video with "looping - delay & sound impediment" audio; the video seems ok. My iTunes has the same problem, I just wonder this is because of QT.
    Hope some body can help me to solve this problem.

    hmmmmm.
    quit itunes and/or quicktime.
    try opening your Sounds and Audio devices control panel. click on the Audio tab.
    in the sound playback area there, click on the "advanced" button. click on the "performance" tab.
    try moving the sliders towards full and best. click okay.
    check on the sound quality in itunes and quicktime again.
    any improvement?

  • What can i do if one song from iTunes Store is not working?

    What can i do if one song from iTunes Store doesn´t work?
    The song starts normally but it ends after 7 seconds.
    It is the new song from Kid Ink (Show me feat. Chris Brown).
    I bought the whole album and one song doesn´t work. I am a little bit upset.
    Thank you for your help
    Patrick

    Delete and redownload it if doing so is free in your country.
    (99523)

  • BUG:  skipping songs (next / previous) in iTunes Store is not working

    It's unbelievable that in over a year the song skipping (only in the store) is still totally buggy. does anyone actually beta test this app? this is the only reason i have stayed on version 8.2.1 until today b/c i suddenly got an error saying i had to upgrade b/c the store no longer worked. if you click next or previous from the controls menu, button to the right of 'play', or the arrow right key, the song just stops. If you click 'preview all' now it now responds to next, but if you hit previous, it still goes to the next song. also, if you 'preview all' so you have the ability to skip thru each song and want to start in the middle then you can no longer use the next control.
    the other strange thing that seems very erratic is that if i hit preview all in an 'itunes essentials' collection and then switch to a different column list (like 'next steps' to 'the basics') and click on a song in the basics, the song playing automatically switches back to the previous list i was playing 'next steps'. why cant the itunes store browsing just work flawlessly like it has always done all these years until version 9?
    this was the initial thread about this bug:
    Changing Songs in the iTunes Store
    http://discussions.apple.com/message.jspa?messageID=11014753#11014753

    the other thing is that unless you click on an actual album or itunes essentials, the preview all button doesnt even show up.

  • ITunes store does not display correctly.

    It almost looks like a style sheet is not being applied. Anyway, if I go to the store, all of the banners take up the entire width of the screen, and all of the links look like generic hyperlinks. The links work, but they take me to other pages that are also broken. For instance, if I search for "metallica", the initial results has a generic "Power Search" Hyperlink, a generic drop down for "All results", followed by left justified labels and textboxes for "title", "Atrist","Composer","Song",Album", etc.
    None of the buttons to order anything work. So, no money to you Apple, until this is fixed.
    thanks.

    Nortel IPSECSHM Adapter
    Dell Wirelss 1390 WLAN Mini-Card
    Broadcom NexXtreme 57xx Gigabit controller
    Everything was verified, all tests passed.
    Microsoft Windows Vista Business Edition Service Pack 1 (Build 6001)
    Dell Inc. Precision M90
    iTunes 9.1.0.79
    QuickTime 7.6.6
    FairPlay 1.7.16
    Apple Application Support 1.2.1
    iPod Updater Library 9.0d11
    CD Driver 2.2.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 3.0.0.102
    Apple Mobile Device Driver 1.46.0.0
    Bonjour 2.0.0.34 (214.3)
    iTunes Serial Number D74008657B86EEBC
    Current user is not an administrator.
    The current local date and time is 2010-04-13 10:57:47.
    iTunes is not running in safe mode.
    Video Display Information
    NVIDIA, NVIDIA Quadro FX 2500M
    ** External Plug-ins Information **
    No external plug-ins installed.
    Genius ID: 188a00bb56bf48833ae07c5dd317edbf
    ** Network Connectivity Tests **
    Network Adapter Information
    Adapter Name: {BE0A49C8-54AC-4117-8E36-648360FF3AA0}
    Description: Nortel IPSECSHM Adapter
    IP Address: 0.0.0.0
    Subnet Mask: 0.0.0.0
    Default Gateway: 0.0.0.0
    DHCP Enabled: No
    DHCP Server:
    Lease Obtained: Wed Dec 31 18:00:00 1969
    Lease Expires: Wed Dec 31 18:00:00 1969
    DNS Servers:
    Adapter Name: {E30963DF-AD2F-4005-9182-C532882F229E}
    Description: Dell Wireless 1390 WLAN Mini-Card
    IP Address: 192.168.51.37
    Subnet Mask: 255.255.255.0
    Default Gateway: 192.168.51.1
    DHCP Enabled: Yes
    DHCP Server: 192.168.51.1
    Lease Obtained: Tue Apr 13 03:24:22 2010
    Lease Expires: Wed Apr 14 03:24:22 2010
    DNS Servers: 192.168.51.1
    192.168.51.1
    Adapter Name: {512BFFE1-F480-4256-B4A3-396FEE001F44}
    Description: Broadcom NetXtreme 57xx Gigabit Controller
    IP Address: 192.168.21.188
    Subnet Mask: 255.255.255.0
    Default Gateway: 192.168.21.233
    DHCP Enabled: No
    DHCP Server:
    Lease Obtained: Wed Dec 31 18:00:00 1969
    Lease Expires: Wed Dec 31 18:00:00 1969
    DNS Servers: 192.168.21.10
    192.168.21.10
    Active Connection: LAN Connection
    Connected: Yes
    Online: Yes
    Using Modem: No
    Using LAN: Yes
    Using Proxy: No
    SSL 3.0 Support: Enabled
    TLS 1.0 Support: Disabled
    Firewall Information
    Windows Firewall is on.
    iTunes is enabled in Windows Firewall.
    Connection attempt to Apple web site was successful.
    Connection attempt to iTunes Store was successful.
    Secure connection attempt to iTunes Store was successful.
    Secure connection attempt to iPhone activation server was successful.
    Last successful store access was 2010-04-13 10:47:05.
    ** CD/DVD Drive Tests **
    LowerFilters: PxHelp20 (2.0.0.0),
    UpperFilters: GEARAspiWDM (2.2.0.1),
    F: RAVY P6JK1I34XEF0, Rev 1.03
    Drive is empty.
    ** iPod/iPhone Connectivity Tests **
    iPodService 9.1.0.79 is currently running.
    iTunesHelper 9.1.0.79 is currently running.
    Apple Mobile Device service 3.0.0.0 is currently running.
    Universal Serial Bus Controllers:
    Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8. Device is working properly.
    Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9. Device is working properly.
    Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA. Device is working properly.
    Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB. Device is working properly.
    Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC. Device is working properly.
    FireWire (IEEE 1394) Host Controllers:
    RICOH OHCI Compliant IEEE 1394 Host Controller. Device is working properly.
    Most Recent Device Not Currently Connected:
    iPhone 3G running firmware version 3.1.3
    Serial Number: 87835K051R4
    ** iPhone/iPod Touch Sync Tests **
    No iPhone or iPod found.

  • Why iTunes Store is not working when I updated ios 7 in iPhone 4?

    iTunes Store not working bt why?

    Is you Apple ID still signed in in Settings/iTunes and App Store/Apple ID?
    Any restrictions set up in Settings/General/Restrictions? If yes, disable them.

  • My itunes store is not working on my iphone (iOS 7)

    I've tried all of the suggested options and still can't get the itunes store on my phone to work.
    I have:
    -updated iOS 7
    -cleared history/cache in Safari
    -cleared cookies in Safari
    -signed in and out of my apple ID
    -closed and restarted itunes
    -tried to open itunes from the music app instead
    -and restarted my phone.
    Still, when I open the iTunes store, it just looks like it will load and then never does. No other response.
    Any other advice would be much appreciated -- thank you!

    Everytime i try to open the app on my phone it just opens and closes right away. It does not even load

Maybe you are looking for

  • How can I sync iMessage between my iPhone and iPad

    Hello all, I have a firtst gen iPad (running iOS5.1.1). I using my Apple ID to run iMessege on it. Recently, I bought iPhone 5 (2 month ago) running iOS 6.1.3. I sing up to iMessage using Apple ID but start new converstion from my phone number as cal

  • Bug in version 4.7.25 ?

    I wonder if I might have stumbled upon a compile-time bug in version 4.7.25? I've attempted to install it on a NetBSD/i386 4.0 machine and make failed with: cc -c -I. -I../dist/.. -O3 ../dist/../os/os_uid.c -o os_uid.o >/dev/null 2>&1 /bin/sh ./libto

  • Div with a image

    Hi ,guys, when I use the image on the site and div to control its position, I put the div and text together in the layout.But i am not sure how to layout and make them look well as the image overlap the text and hide some of the content. How to avoid

  • After Mountain Lion my fans keep running - why?

    After loading Mountain Lion, my iMac 20-inch, Early 2009, like very many people I have read on the blogs, I found it had it's fans running full speed quite regularly after I put it to Sleep. Many blogs hoped the 10.8.1 update would sort it. It hasn't

  • SRM issue

    Hi, Kindly help me on this SRM issue. SC created with NZD (New Zealand Dollar) currency by the user. The PR & PO are made in the backend (Classic Scenario). The curreny in the PR & PO is picked up as that of the vendor selected (the currency being di