ITunes store seriously messed up

The iTunes webstore is seriously messed up. Searches for popular artists don't function properly, and the links to their pages and their albums don't work. Try a search for "Strunz & Farah", Grammy-nominated artists who've sold a million records. They have 16 albums, at least 13 of which are on iTunes, but the links are broken. Plus, there's no composer information. If simple searches such as this can't be accomplished, then I'm really wondering if Apple should hire Google to do this for them.

As Chris said, I mean pulled from the iTunes Music Store by the record company. And I don't know this for sure, I can only surmise, but it's a reasonable guess since it's most definitely not a database error, not with all sixteen albums all gone. And I did search individually; there are no albums by Strunz and Farah listed in the US iTunes Music Store any more. So again, I am guessing, but given that there's absolutely no reason for the iTMS to pull them on their own, it can only be at the insistence of the record company; it's clearly not a database error since all references now have been removed.

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My iTunes has seriously MESSED UP

Ok I changed my password on my apple account. I signed out of iTunes and tried to sign back in and it said specifically "this Apple ID has never been used in the iTunes Store before please click ok to review your account information". I did, and it sorta looked like I was making a new account but I entered all of my information and when it finally let me in, it forgot every past purchase I had made, and all of the money I previously had was gone. I signed out of iCloud and tried to sign back in and did the same thing forgetting my account until I got in on iTunes and everything on photo stream was gone. All of the things that don't need iCloud (but can be used on it) like contacts, music, and apps are still there, but I just don't know what has happened. And I've been asking about this for days and no one has really helped me.

You should not be able to create a new ID and use the email address that you were using with the old ID, or that was the impression that I was under. When you go to creat the "new" ID, you should get a message that the email address is already in use and you shouldn't be allowed to use that email address.
It sounds to me - and I know you feel the same way - that this is totally screwed up now. If it was me, I would contact iTunes Store support. I would try the appropriate email channel and if you don't get results quickly, I would call the 800 number and they will patch you through somehow. You should not be going through this ordeal.
Start here and click or tap on Account Management.
https://expresslane.apple.com/Issues.action
This might be helpful as well.
http://support.apple.com/kb/he57
I just don't think that you are going to be able to sort this out by yourself now and you will have to get Apple involved.

Two itunes store accounts messed in iphone

I have two different accounts in itunes store, but all my app purchases are only in one (1) and I barely use the other one (2). When I updated to 3.0 software version for the iphone.
The account I see registered in my iphone is the right one (1) but when I try to update the apps, it asks the password of the other account (2), and I am unable to switch accounts since the one that appears in settings is the (1) account.
So, is there a way to delete the files of the (2) account in itunes, in my pc or in the iphone so it works properly with the right one?
Can anyone tell me what should I do?

Same thing happened to me last night. You have to set your account on Itunes to your Apple acct for some reason. It will no longer recongnize my AOL account login.
Go to Store, then to Check accounts to click on the Apple acct. Do this prior to syncing so it will sync the Apple acct.
Hope this helps, it was the only way to get passed the password pop up.

Itunes is seriously messed up...

ok so i really need help here, itunes is crazy. its saying that 36 songs(average 4 minutes long) is 1 gig. and that is impossible because ive gotten 1000 on here and it was hardly 4. anyone know why its doing this? please help!

As Chris said, I mean pulled from the iTunes Music Store by the record company. And I don't know this for sure, I can only surmise, but it's a reasonable guess since it's most definitely not a database error, not with all sixteen albums all gone. And I did search individually; there are no albums by Strunz and Farah listed in the US iTunes Music Store any more. So again, I am guessing, but given that there's absolutely no reason for the iTMS to pull them on their own, it can only be at the insistence of the record company; it's clearly not a database error since all references now have been removed.

HT2305 when connecting to the itunes store i get a mess: (itunes has stopped working) all i can do is close the peogram. i was on the phoine with apple today over 2 hrs still cant fix it

when connecting to the itunes store i get a mess: (itunes has stopped working) all i can do is close the peogram. i was on the phoine with apple today over 2 hrs still cant fix it. unistalled it 3x and in the proper order. reset all internet connection to default setting, turned off virus programs ect. Even the tech at apple by remote access couldnt fix it. use microsoft fix it also no good....\

I am having the same problem now also. It happened after I updated my version. I have NEVER had this problem before as a windows user and have had iTunes for 5 years. So, I would have to say it is an Apple problem. I have not changed anything on my computer. I still have Internet Explorer and I have not even updated windows. The only thing I updated was iTunes. Now, I am not getting any response from Apple and if you call you have to pay for support. What a joke. An iPod costs $400 you would think that after paying that much you would at least get some type of help. This will now be the last time I ever by anything apple.

Help!! Itunes is messing up my computer...it freezes everything, i cant get on itunes store, and it wont sync! I already tried uninstalling and reinstalling...no luck!

Help!! Itunes is messing up my computer...it freezes everything, i cant get on itunes store, and it wont sync! I already tried uninstalling and reinstalling...no luck!

Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.

I have the same problem as a lot of others. Downloaded version 10.5 of iTunes and can't acess the iTunes store. Done all the things suggested by both Apple support and the website but no result. There is something seriously amiss.

same problem as all you others. Downloaded iTunes 10.5 twice and still not able to acess the iTunes store. Done everything suggested on the website and by the e mail from Apple (which just refs to the website!) Nothing wrong with the rest of my web acess. What is going on!

However, I can no longer access the iTunes store as the PC just sits there in limbo.
In the course of your troubleshooting to date, have you worked through the following document?
Apple software on Windows: May see performance issues and blank iTunes Store

ITunes Store layout is messed up - everything is squished to the left hand side

This is a repost of a problem someone else had and I'm seeing the same problem. I hoping to get an answer for both of us.
So thats what my itunes store is looking like, it's been like that for a month probably now. I've tried to find an answer to how to fix it but I couldn't find one anywhere so now I'm asking myself. All the links are blue, everything is pushed to the left, it looks like it was made in a word document really. Please help.

This solved my problem.
http://b.rthr.me/wp/?p=356

Is requesting songs on itunes store really helpful? is the itunes team serious about adding music that is already available in different itunes stores but not in the US?

Dear iTunes Support Team, I have recently started purchasing albums from the iTunes store and I am planning to buy even more in the near future. However, the U.S. iTunes store only offers a few German Artists/Albums. I'm happy that you are expanding the iTunes store with songs from all over the world and I'm happy that you are offering a few yet more and more German songs. I would highly appreciate it, if you could add Artists like Shindy, Bushido, Sido with their albums (NWA, NWA 2.0, FBGM, AMYF, Sonny Black) to your U.S. Store. I don't live in Germany anymore and therefore don't have German credit cards to switch over to the Getman iTunes store. You have some Bushido Albums available in the U.S. store available for purchase but I specifically am interestsed in his other albums. Also, the artists I mentioned above are only available in the German iTunes store and not available in the U.S iTunes store yet. Please kindly respond back to me. I would be more than happy to hear about a possible solution from your side. Thanks a lot!

Thanks for your help! Yes, they are available but in the German iTunes Store only. Some older songs are available even in the US iTunes Store, but not the new songs from those German artists mentioned above.
I cannot provide a German billing/paying info because I live in California. I would like to switch over to the German iTunes store to buy the albums available there, however, I do have a German iTunes Card but you still need to provide a valid card (visa,master card etc) to purchase songs from the German iTunes Store (I wish the German iTunes gift card itself would be enough, this would make everything easy for many people).
Please help me out and do I need to create a new Apple ID associated ONLY with the German iTunes Store?
Thanks,
shindymagjeder

Itunes 11.1.3.8 crashing when accessing itunes store

I am currently running Windows 7 64bit, and realize I am running an older version of itunes, due to all the recent upgrade issues, including it messing up my cd/dvd rom drivers. Now, as off the last week, any time I attempt to open the itunes STORE itunes will crash on me. Everything else runs fine, just that function of itunes. I really don't want to have to upgrade until I know all the bugs are fixed and i won't have to go through the steps of having to uninstall everything and so forth (I really don't feel we should have to in order to use the program, Apple should fix this bug). Any suggestions?

I am seriously ****** at Apple.
Have the exact same issue as Opium with window 7 and only after i had upgrade to the new version of Itunes.
Tried the path fix, the QTMovie, uninstall and reinstall and didnt do anything.

Stuck in "Accessing iTunes Store" forever

ever since I updated to ATV 2.1, anytime I try to rent a movie, it gets stuck in the "Accessing iTunes Store" forever. I heard of people watching that screen for 10 minutes or so before going on, but I let it run for about 8 hours last night and still no joy.
I have been able to stream video podcasts, including recent ones.
Anybody having the same problem? Anyone have a solution?
Thanks

Yeah this is a pretty messed up bug for a company that has shifted it's focus on consumer downloads. I unplug it and it works, but the next time it wont again... a continuously recurring problem.
It is seriously discouraging me from buying or renting anything, which is probably a good thing.

How do I stop iTunes from automatically "correcting" song info from the iTunes Store?

I frequently rename songs that I download from the iTunes Store for various reasons. For example, when I bought Pet Shop Boys' album Electric on CD, I changed the album name of the pre-release single "Vocal" from "Vocal - Single" to "Electric", and also changed the track numbers to reflect its position on the album. The track grouped with the other tracks that I had copied from the CD, and everything seemed fine.
However, at random times, I have found that iTunes will attempt to "correct" my changes, leading to some very bizarre circumstances. With Electric, after having the album appear correctly for over two months, it suddenly messed up. The album was still labelled as "Electric", but it appeared in alphabetical order under V, as if all of the tracks had "Vocal - Single" in the album field. It also changed Vocal to track 1, which would be correct for the single, but not for the album. I changed everything back, and while it was fixed on iTunes, the problem persisted on my iPhone - this time, creating two duplicate albums both organized under "Vocal - Single", with an interface that looked like the artist view rather than the album view. I had to delete the album completely from my iPhone and re-sync it to make the changes carry over. This has happened before with other albums where I combine iTunes Store tracks with tracks ripped from CD.
This has also occurred when I've tried to compile multiple albums, this time entirely bought from the iTunes Store, into one album. To use another Pet Shop Boys example, there were three EP-style singles released on iTunes in support of the album Elysium. Rather than having two or three tracks each labelled as "Winner - EP", "Leaving - EP", and "Memory of the Future - EP", I reorganized them into one album called "Elysium: B-sides", and set each EP as "discs" 1, 2, and 3 respectively. Again, this worked for several months, and then, at the same time as when Electric messed up, iTunes renamed all of the tracks as "Winner - EP" and changed all of my track listings to match the original EPs they had come from. As I clicked "Get Info" on each track in iTunes however, the information snapped back to what I had input, but it was still slightly corrupted and had to be redone in order to get it back in the correct alphabetical and chronological order in my library. Even after I changed everything back, it wouldn't return to correct alphabetical order on my iPhone until I added "Elysium: B-sides" to the "Sort Album" field.
This is not a new issue. I've had the same problem with other iTunes Store downloads under earlier versions of iTunes, OSX, and iOS. The "corrections" always seem to occur randomly. Is this automatic renaming a "feature"? And if so, how do I turn it off so I can organize the music that I've bought the way I want to?

Hi Mhwal. I think this may help you.
Here's a test for you to try.
Make sure your iTunes library is updated with your edited album names;
Find a song on your iPhone where the album name is incorrect;
Delete the song from your iPhone;
On your iPhone go to "Settings>iTunes & App Store" and tap your Apple ID (highlighted in blue).
Tap "Sign Out";
Go back to your iTunes library and select the song/album that you want back on your iPhone;
The iPhone should now show your edited album tag;
Once your done you can sign back to "Settings>iTunes & App Store" and sign back in. Your edits will hold.
In addition, this also works with artist pictures. I did not like the stock images iTunes associated with my artists - I wanted album art instead. After you sign out of your Apple ID, when you move a song/album from your iTunes library to your iPhone the FIRST album you move over will be associated with that artist.
For example, I have seven AC/DC albums but I want the cover of "Back in Black" to be associated with AC/DC on my iPhone's artist listing. After I've signed out of my Apple ID, I transfer "Back in Black" to my iPhone and then the other six albums in any order. "Back in Black" will be the album picture associated with AC/DC on the artist page.
Just remember, after your changes you can sign back into iTunes through "Settings>iTunes & App Store" and your changes to edited albums and artist cover art should hold.
I hope this helps!

After iOS 6 Update, cannot connect to iTunes store, PassBook doesn't work and my carrier is set to "EE" instead of Orange-UK. Help appreciated!

I have an iPhone 4, 8gb and have just downloaded iOS 6...
I am so disappointed!
My iTunes store fails to open or connect to anything. Passbook fails to launch properly- asks to connect to iTunes store, then fails because that doesnt work either.
Where my carrier in the top left is meant to say Orange (I'm in the U.K) it now says "EE". I'm frustrated. This took over an hour to do and it's done nothing but mess up my phone. Please sort it out!!

Ok, I've just done that. An error message came up, with half an email address so I changed the year date back and opened passbook.. Then it asked to connect to iTunes, it didn't display the "cannot connect.." message, just showed loading and the wheel going around for ages. Regretting this update, so much hassle. Thank you for your help so far though. Seems like so many people are having the same problems :(

I have obsolete computers attached to my appleid when I try to add the new computers to my itunes store and purchases to keep all data updated and together....and not have to repurchase. I had a fire...thus, old computers are gone and I cannot unauthoriz

I have obsolete computers and devices attached to my appleid. I cannot deauthorize them as they are gone!!! (Had a fire and had to replace all tech systems) Because I spent alot of monies on my purchases, it would be nice to be able to combine all these items and not have to repurchase them. How can I update the current number of computers and correct ipods, ipads and iphones together; and get rid of all old computers and ipods, iphones that are authorized under the appleid I have always used. I have asked this question before, but received no support or answers. I do have icloud and mobileme, but cant sychonize them either.
I am also seriously considering purchasing a mac, and no longer using the windows pc\s as too many tech difficulties arise when I tackle complicated projects regarding DVD and moving making. However, I still require pc software for my work. Will my current backup network system convert easily? Can it be converted? Will I require a tech and if so, how much will this cost? I have recently invested a large sum into creating a network and backup system that has yet to be working as it should. Unfortuneately it has left me with very little left to try to convert to the mac systems entirely. Please answer my questions in a language that I can understand.....as this problem is affecting my household, organization and office techniques. Would like to take care of this problem once and for all. Mac seems to work with my creative desires much better. Will await your response.....Thank you.

If you no longer have the computer(s) you want to deauthorise,
Log in to iTunes, go to "view your account info" on the itunes store, deauthorise all five, (Please Note: this can only be done Once every 12 months) and then re-authorize your current Computer(s) one at a time.
Authorise / Deauthorise About
http://support.apple.com/kb/HT1420

ITunes Store, Apple ID, MobileMe Password Madness ...

Just sent this to support, sharing it here to see if others are coming unstuck with the recent changes of the iForgot and the password complexity that they've added.
Essentially what must happen is that *someone else* thinks my account is their account, so after three attempts the account locks, and the password has to be changed.
- - - ** URGENT REPEAT ISSUE ** PLEASE ESCALATE **
Once again I'm getting prompts to reset my password because it has been entered too many times. I'm not entering it incorrectly.
This security measure DOES NOT MAKE SENSE!!!
If I have to reset my password for my iTunes account, this means I have to re-enter my password in DOZENS of places for MobileMe services (Mail, iDisk, Calendar, etc, etc) and multiple devices (MacBook Pro, Mac Mini, iPhone, iPad ...).
It's getting ridiculous, I've had to do two password changes this weekend alone and I can't keep up with them.
It was less of an issue when the password could be reset to itself (essentially you were unlocking the Apple ID by verifying security questions) but a forced change is making things very difficult indeed.
It also makes iTunes store purchases difficult to make, so I'm less inclined to make them!!
Please, please look into this as a matter of urgency. I can't be the first person with a MobileMe account that this has happened to!!
Anyone Else??
Message was edited by: Sheldon King

Quite a number of people have complained about this exact problem see:
http://tinyurl.com/2cmw7ko
http://tinyurl.com/2bqohdq
http://tinyurl.com/2aqfn29 (shortened URLs to threads in the MobileMe forum).
It would appear that the requirement to use a new password each time is a new feature, hence the sudden upsurge of problems.
The only way forward is for everyone who has this problem to make as much fuss as possible until enough pressure builds up for Apple to do something - though exactly what is debatable.
The real problem is faulty initial design - it's a serious flaw that the login user name is the same as the account name which appears in web pages and emails: this means that anyone can find it out, and anyone can lock you out of your account, either inadvertantly or maliciously. If the login was different - so you would have to have an account name, a user login, and a password - the problem wouldn't arise: but unfortunately this would require a massive rewrite of the software and isn't likely to happen.
Up to now people in this situation have been able simply to reset to the same password - enough of a pain in itself if some fool somewhere thinks he owns your email address. It may be that the recent upheaval has been triggered by the spate of fraudulent purchases in iTunes.

ITunes store seriously messed up

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