Itunes Store won't open since update

So ever since I updated to ios 7, I cannot open the Itunes Store on my phone. It acts like it is going to load and then it just crashes. I have tried hard resetting my phone and it didn't solve the problem. Has anyone else experienced this or have an idea for a fix?

I actually was able to fix this issue! I contacted apple support via the online chat and they suggested I restore my phone (after backing it up of course). So if you restore your iPhone and then restore it from last backup, that should fix the problem with the iTunes Store. I hope this works for you as it did for me!!

Similar Messages

  • ITunes store won't open after Update - NO Error message!

    Hello everyone!
    This morning I updated my iTunes to 11.1 upon being prompted (when I tried to connect my new iPad Mini). I run Mac OS X 10.6.8. The macbook also updated other softwares (auto update). I restarted my laptop, and now the iTunes just won't open. The first time I click it in the dock, the icon would just bounce thrice before settling down, and then nothing happens. Upon clicking again, it would bounce just once, but nothing opens. There is no error message either.
    I have tried restarting, and also tried software update for the OS. I have checked the parental controls and administrative powers for the user.
    Kindly help!

    Jason,I used the troubleshooting link you gave and so far have 1.Fixed Digital Signing for Windows drivers.(didn't help) 2.Removing Itunes configuration files.
    In this one I was told to delete the SC info.sidb file (I didn't have one of these when I got to the folder where it was supposed to be)The thing I haven't done is the mscofig.instruction. I was saving it for last as it sounded like it could really make a lot of changes to my computer.The Itunes installation icon is still on my desktop so I clicked on it and there was a link that said it would repair missing or damaged files in the Itunes software. It didn't help either. I can click on Itunes all day long and it won't open.I can't access the library either. I am going to do the last step you suggested and uninstall my security software and see if that helps. I appreciate all the help Jason.

  • ITunes Store won't open since upgrading to 7.5

    It hangs forever then I get an alert of a network timeout... even though my internet is working perfectly (I accessed the Apple site to post this topic and my email quite easily.) It does this after repeated tries and even a restart of both program and computer. iTunes is functioning otherwise. Does anyone know what is going on?

    I'm having the same problem! At first after installing leopard it wouldn't let me access the apple site! Called support they had me make up another user and access it from there and it worked. Also closed all my start up items. Now it won't let me access Itunes store even though I can access the web for everything else! Any clues??

  • Any ideas on how to fix ipad after the new iOS 7 update? My battery will not charge, my ipad is hot to the touch, the iTunes Store won't open, and my messages on Facebook aren't showing up when I chat and pintrest won't pin to my boards.

    Any ideas on how to fix ipad after the new iOS 7 update? My battery will not charge, my ipad is hot to the touch, the iTunes Store won't open, and my messages on Facebook aren't showing up when I chat and pintrest won't pin to my boards.

    If you have all your music on the cmputer then i would connect up my phone uncheck the Sync Music option and apply.
    This should take all the music off your phone .Then you can resync the music back on to it.
    If this doesn't work maybe a restore to factory settings and start from scratch is the way to go

  • My itunes store won't open and i don't know what to do.

    please help!

    Hi...
    My itunes store won't open
    Try reinstalling iTunes >  http://www.apple.com/itunes/
    And try here >  Can't connect to the iTunes Store
    edited by:  cs

  • Itunes store won't open.  It tries and then stops. no error messages. I've reinstalled and same thing happens. any ideas?

    itunes store won't open.  It tries and then stops. no error messages. I've reinstalled and same thing happens. any ideas?

    Hi Guys:-
    If this SAME problems is effecting us all then suspect its not IPS problem as we all get problem at 995.6MB.
    I would think that there is some kind of software conflict.  If we all having this problem just think of how many users have the same but are not on this discussion board, bet you its 100s and 100s.
    Not possible for me to visit store now but will monitor your responce's. 
    Good luck guys, lets make um give us a fix:- I will call them tomorrow and see what they say:-  should point support to this Discussion page and they can answer us !
    Cheers and good luck also

  • After upgrading my iphone 5 to IOS 7, the iTunes Store won't open. Is there a fix for this?

    After upgrading my iphone 5 to IOS 7, the iTunes Store won't open. Is there a fix for this?

    I had the same thing yesterday. After google gave me nothing and after I was sure my phone had enough charge to restart, I did a reset on my phone...
    Holding down the Power button, volume button and selector button on the front - for about 30 secs (or untill I knew the beeping had stopped).
    I cant remember if I then restarted it or it it restarted itself, but now its back to normal! No memory loss from the phone either.
    Freeked me out as its a new iphone 4s but glad to have it back! Without having to take it to get fixed by a pro.
    Hope that helps

  • My iTunes Store won't open

    My iTunes store won't open. And I keep getting pop-up windows saying they can't identify the server (there are 4 different servers that pop up)
    I am unable to reset my cache also.  Thanks.

    Hi there,
    I would recommend taking a look at some of the troubleshooting steps found in the article below.
    Can't connect to the iTunes Store
    http://support.apple.com/kb/ts1368
    -Griff W.

  • HT1689 The iTunes Store won't open on my iPod, what happened?

    My iTunes Store won't open. When it is clicked, it just flashes back to the home screen. I restarted it and turned it off and back on, but nothing helped. This all started after I upgraded to iOS 7.

    Try This...
    Close All Open Apps...  Sign Out of your Account... Perform a Reset... Try again...
    Reset  ( No Data will be Lost )
    Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
    http://support.apple.com/kb/ht1430
    If no joy...
    Reset all settings
    Settings > General > Reset > Reset all Settings.
    This will return all iDevice settings to factory defaults... you will not lose any data.... But you will have to re-enter all of the device settings.

  • My itunes store won't open. Any suggestions on how to get this to work? I've already downloaded the newest version of itunes. I'm also not sure what Mac operating system I have..

    My itunes store won't open. Any suggestions on how to get this to work? I've already downloaded the newest version of itunes. I'm also not sure what Mac operating system I have..

    To find the version of Mac OS X on your computer, all you have to do is click the Apple logo and then About this Mac. For more info, take a look at this doc -> Finding your OS X version and build information
    Do you see an error when you try to open the iTunes Store on your Mac?
    This Apple doc is a good place to start -> iTunes: Advanced iTunes Store troubleshooting

  • Ibooks and itunes store won't open on my ipod after ios7

    So after I downloaded io7, itunes store won't open, nor will the ibooks.  Any suggestions?

    For iTunes:
    http://www.digitaltrends.com/mobile/ios-7-problems/
    For iBooks:
    iOS: Troubleshooting applications purchased from the App Store
    Restore from backup. See:
    iOS: How to back up              
    Restore to factory settings/new iPod

  • Itunes store won't open on my pc

    itunes store won't open on my pc

    Hey Ania,
    To troubleshoot your iTunes launch issues, follow the steps in this article:
    iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues
    http://support.apple.com/kb/TS1421
    Welcome to Apple Support Communities!
    All the best,
    Delgadoh

  • My iTunes store won't open, what do I do?

    Everytime I try to open my iTunes store it just brings up a black page, how do I fix it?

    Hi...
    My itunes store won't open
    Try reinstalling iTunes >  http://www.apple.com/itunes/
    And try here >  Can't connect to the iTunes Store
    edited by:  cs

  • My iTunes store won't open on my PC ever since the iOS7 update

    My iTunes store no longer opens automatically when I plug in my iPhone. I updated my phone recently to an iPhone 4s with iOS7.
    I tried to download iTunes on my PC again but it won't open at all. What can I do to retrieve it?

    Hey Ania,
    To troubleshoot your iTunes launch issues, follow the steps in this article:
    iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues
    http://support.apple.com/kb/TS1421
    Welcome to Apple Support Communities!
    All the best,
    Delgadoh

  • TS1717 itunes store won't open to matter what I do! HELP how do I fix this?

    Ever since I got a new computer with windows 7 my itunes store would not open, so I couldn't buy anything and more importantly I couldn't get updates.
    It claimed there was something wrong with my internet connection, but there's nothing wrong with the wifi connection.
    a blank screen with 'itunes store' on it is all I get when I try to get to the itunes store.
    It hasn't updated with ANY of the ios updates for my phone hasn't been updated in over a year.
    I reset my phone a few nights ago to get rid of old photos and videos so I could just get new ones instead of manually going and deleteing them all, but now it won't connect to my itunes. So I can't sync it and get my phone back to use.
    It's just show a blank screen that says 'iphone'. I don't know why it won't connect or is rejecting our wifi signal or whatever crap is preventing it from loading properly if at all.
    I have tried running it in safe mode, making a new account, turning off the firewall, uninstalling then reinstalling itunes, getting another drive,
    going command prompt and typing in one thing (says it worked, but itunes still wouldn't open) and another thing (again still wouldn't open/load itunes store at all)
    and several more things, if I click itunes store the bar will say "accessing itunes store" but not matter how long I wait or how many times I try it never accesses or opens or loads the store.
    I use my phone a lot, for working and personal family whatnots, and daily tasks, but since itunes store won't connect and it can't get any connection my phone is unusable, the only thing I can do with it is call emergency numbers.
    what am I supposed to do?

    a blank screen with 'itunes store' on it is all I get when I try to get to the itunes store.
    With those symptoms, I'd try the following document:
    Apple software on Windows: May see performance issues and blank iTunes Store
    (If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

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