ITunes TV Season purchase, 3 errors in downloading
Error Message received:
There was a problem downloading “Cold Blood / Doctor Who / Doctor Who”. An unknown error occurred (-50). Please check that the connection to the network is active and try again.
How do I fix this so I can download the 3 missing episodes?
Hi there,
I would recommend taking a look at the troubleshooting steps found in the article below.
iTunes Store: "Error (-50)" when downloading purchased content
http://support.apple.com/kb/ts1583
-Griff W.
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Starting three days ago, my ITunes says "all purchases have been downloaded for this Apple ID" when there is content available for download.
Apple responded to my first support request by making the episode available. The next day, same issue! I again wrote tech support, but no response. Day three, same issue and I've written them again.
When I go to purchases, the episode is there and says that it has not been downloaded. But if I use "check for available downloads" it says they have all been downloaded.
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The convenience of automatic downloads has suddenly disappeared!I pressed my Apple support person to verify if this was a known issue, here is her response:
This is Irish again from the iTunes Store Support.
I have confirmed that this is a known issue. Please trust that Apple is currently working towards a resolution. I know that this has been said a lot, but I apologize for any inconvenience this has caused you.
As an alternative, we recommend our customers to try downloading the latest episodes through our iTunes in the Cloud feature.
For those of you who do not know how to download the episode manually:
1. Go to iTunes and log in
2. Go to the iTunes store, home page
3. On the right, click on "Purchased"
4. At the top, choose "TV Shows"
5. On the right, choose the TV show you want to download (eg: Walking Dead)
6. Choose the Season (3 for Walking Dead)
7. A window of episodes will open, scroll down to episode 30 and you'll notice it says it's not downloaded yet. 8. Click on the Cloud icon and start downloading.
Not as easy as clicking once on "Check for available downloads!"
Cole -
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I had the same problem so (assuming under the Purchased items in the Store you have a song stuck at 'Downloading'):
I went to Music, then Artists.
From there I chose the album.
The song that failed to download had the cloud symbol next to it.
I clicked the cloud symbol and the song completed the download for me.
(Please note this was in iTunes for Windows - I expect it to be similar in iTunes for Apple)
Message was edited by: UbergeekRFC - parenthetical note added
Message was edited by: UbergeekRFC - added note about song stuck as downloading -
Hi guys,
I need some everytime I try to download a song purchase from itunes I get the error message. 'Unable to Download Song' could not be downloaded at this time. I cannot even sync with itunes on the PC.
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IanOne correction, from the icloud I was not able to listed to the entire song. So when you purchased the song if it wasn't downloaded to your library, chances are you have lost your opportunity to listen to it.
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For the rental:
Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History on your computer.
For the music:
Try deleting the problematic tune (electing to remove original file if/when prompted) and then re-downloading the file from the iTunes store.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option at the bottom of the screen of the iTunes app on your iOS device.
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I have the same problem. Did you get yours resolved?
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Cancel your storage upgrade
If you upgrade or renew your storage but no longer need it, you can cancel. If you cancel your storage plan within 15 days of an upgrade or within 45 days after a yearly payment, you can contact Apple for a full refund. After this period, you can downgrade your storage for the following year.
Note: Partial refunds are available where required by law.
From here > http://help.apple.com/icloud/?lang=en#mma3518f8580
HelpKimIsAlreadyTaken wrote:
Since I purchased about $70 worth of movies and books and they won't load onto my iPad, do you think iTunes will refund my money?
If you make more room on your Device perhaps you can View/ use the purchases...
However if you would prefer a Refund... you can always ask... be sure to explain your situation...
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
Note:
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My iTunes wont download my purchases error (-50)
It just wont work. I have 8 downloads pending and none of them will work.
iTunes is not blocked on my firewall.
Ive tried restarting my computer.
I just want to be able to download the things I paid for fair and square!!!I found that if you close Itunes, go into your save directory (where you actually save your data), go into the download folder and delete every .tmp file in there. then close explorer and re-open Itunes, and let it try to download these files again. There has to be a problem with the latest version of Itunes because I never had this problem before. It's ridiculous. It's almost like it's set up to if it gets any delay while downloading, whatsover, it will error out to the (-50) and eventually, it will not let you download the file at all. Just delete the temporary download and have it start from scratch until Apple's geniuses can fix the stupid problem. (don't let them get away with saying "It's your firewall" BS...because it worked like a charm for months and months with the exact same firewall I had. I didn't change it....what changed??? Itunes did, and does all the time, then instead of beta testing it to make sure it works before they release it, they let us be the guinea pigs who have to put up with all the error downloads and such. "Oops, we are so sorry, thanks for being our tester's that we didnt' have to hire to get the results we got from you for free....and at your expense.....our next release should have a fix for you. Good luck".
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my issue is that my itunes store have some probleme i cannot update my app and purchase app or download free app also it keep on tell me that an unknownerror occured (0x800b0101)
You could try this.
Back up all data.Triple-click anywhere in the line below on this page to select it:
/Library/Preferences/SystemConfiguration/NetworkInterfaces.plist
Right-click or control-click the line and select
Services ▹ Reveal
from the contextual menu.* A folder should open with an item selected. Move the selected item to the Trash. You may be prompted for your administrator login password. Reboot and test. If there's no change, restore the item you deleted from a backup, overwriting the one that may have been created in its place. Otherwise, you may need to recreate some of your settings in the Network preference pane.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
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FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
Cheers, Tom -
I have a season pass, so I've already 'purchased' all episodes as they come out.
I get an e-mail saying a new episode is available, I go to iTunes, then Store > Check for Available Downloads...
After a few seconds, I get an error: "All purchases have been downloaded for this Apple ID."
This happens to me frequently. Eventually (usually when the next episode comes out), it just works.
It never allows me to start the download. Since the episode isn't recognized as being on my Apple ID to download in the first place, I obviously can't "re-download" it. Neither checking for downloads, nor redownloading will alow me to get the new episode.
Since I only have one Apple ID, I'm obviously using the right one. I just logged out of my Apple ID and back in, nothing. I changed my password and updated my Apple ID details, logged in again, nothing. I don't have any special firewalls/scanners/security software, just Apple's built-in Mac OS firewall.
This is iTunes 11.0.2 (the current version) on my MacBook Pro.
So... how do I get the episode?I pressed my Apple support person to verify if this was a known issue, here is her response:
This is Irish again from the iTunes Store Support.
I have confirmed that this is a known issue. Please trust that Apple is currently working towards a resolution. I know that this has been said a lot, but I apologize for any inconvenience this has caused you.
As an alternative, we recommend our customers to try downloading the latest episodes through our iTunes in the Cloud feature.
For those of you who do not know how to download the episode manually:
1. Go to iTunes and log in
2. Go to the iTunes store, home page
3. On the right, click on "Purchased"
4. At the top, choose "TV Shows"
5. On the right, choose the TV show you want to download (eg: Walking Dead)
6. Choose the Season (3 for Walking Dead)
7. A window of episodes will open, scroll down to episode 30 and you'll notice it says it's not downloaded yet. 8. Click on the Cloud icon and start downloading.
Not as easy as clicking once on "Check for available downloads!"
Cole
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