ITunes update failure. Trouble accessing appData file iTunes64.msi

My Lenova will not update the iTunes software. The failure alert states iTunes64.msi not found.

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page).
http://majorgeeks.com/download.php?det=4459
Here's a screenshot showing the particular links on the page that you should be clicking:
After clicking one of the circled links, you should be taken to another page, and after a few seconds you should see a download dialog appear for the msicuu2.exe file. Here's a screenshot of what it looks like for me in Firefox:
Choose to Save the file. If the dialog box does not appear for you, click the link on the page that says "CLICK HERE IF IT DOES NOT". Here's a screenshot of the page with the relevant link circled:
When the dialog appears, choose to save the file.
(2) Go to the Downloads area for your Web browser. Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

Similar Messages

  • My computer is saying it can't find the file 'iTunes64.msi' when I try to update or redownload iTunes how do I fix this? I've tried just about everything I can think of. I am using a dell laptop running windows 7 and have tried changing the file loca

    My computer is saying it can't find the file 'iTunes64.msi' when I try to update or redownload iTunes how do I fix this? I've tried just about everything I can think of. I am using a dell laptop running windows 7 and have tried changing the file location to run the update in all of my iTunes files as well as when I've tried reinstalling it.

    For general advice see Troubleshooting issues with iTunes for Windows updates.
    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
    The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
    Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.
    tt2

  • HT1923 I can't uninstall or update iTunes. I get an error message that it can't find the file itunes64.msi.

    I can't uninstall or update iTunes. I get an error message that it can't find the file itunes64.msi. where is it suppose to be?

    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
    (4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
    (5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

  • I cannot update itunes to 10.2.2. Missing itunes64.msi error.

    I have had Itunes for years. I've never received an error before. When I go to update Itunes+Quicktime I get an error saying itunes64.msi is missing.  I tried uninstalling it and it won't uninstall because itunes64.msi is missing.  It says it should be under Users\Cindy\App Data\Local\Apple\Apple SoftwareUpdate.

    Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
    Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
    If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove".
    Quit out of CleanUp, restart the PC and try installing iTunes again. Does the install go through properly now?
    (If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)

  • How do I delete all existing iTunes software even though  my computer says the setup file (iTunes64.msi) doesn't exist?

    I have had iTunes for a year and I love it, but it kept telling me I had the error (-42408). I searched the support communities to find a solution but none of them worked. So i decided just to unistall all the software and start over, but my computer was telling me that the setup file (itunes64.msi) didn't exist. Again I tried to search the community to solve the problem and I couldnt. So I need to know how do get rid of all the iTunes/Apple Software so I can redownload the new iTunes. HELP PLEASE! I really need help because I have an iPhone too and I can't sync it or put things on it until I can redownload iTunes. HELP!! HELP!! HELP!!

    So i decided just to unistall all the software and start over, but my computer was telling me that the setup file (itunes64.msi) didn't exist.
    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
    (4) In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:
    (5) Quit out of CleanUp, restart the PC and try another install. Does it go through properly this time?

  • File "ITunes64.msi" missing

    Hi,
    When I tried to download the new version of ITunes, the process stopped telling me the file "ITunes64.msi" was missing, so he couldn't uninstall the old version.
    I deleted ITunes in order to re-install it.
    But I still have this problem of missing file.
    I don't have ITunes anymore and I can't install it.
    If anyone can help me to solve this problem
    Thanks in advance

    For general advice see Troubleshooting issues with iTunes for Windows updates.
    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
    The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
    Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.
    tt2

  • HT1329 I cannot find file itunes64.msi

    I cannot find file itunes64.msi so cannot update my software. What can I do as new versions will not download and I cannot remove itunes software as the .msi file is needed

    I did this in Windows 8.
    Go to Regedit -> Edit -> Find -> Type Itunes64.msi -> Find Next ->
    On the left side, There are a lot of folders, find the only open one named "SourceList", go to 1 folder above that, so it should the main folder of the source lest -> Right Click -> Delete -> OK
    Now you're ready to install your latest itunest. just close the RegEdit and install itunes64
    I just did this 10 minutes ago, hope it helps

  • Can not update itunes.  Error of missing file itunes64.msi

    I am trying to update my iTunes software to version 11.0.1.  I am running windows 7.  I get an error message itunes64.msi is missing.  (within the message it says the feature is on a network that is unavailable).  When I google it there are many references to this error, but no quick and easy solution.  Any thoughts?

    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
    (4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
    (5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

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    I cannot update itunes because the latest version cannot be deleted (system is looking for itunes64.msi and cannot find). Update is going reverse. I tried to install the full version, but there is the same problem. What can I do?
    When I try to deinstall the old version by windows, the same problem

    Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    To install the utility, doubleclick the msicuu2.exe file you downloaded.
    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
    Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

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  • Cant uninstall Itunes to reinstall it missing file itunes64.msi

    iTunes stopped working one day, so i tryed to uninstall it and it says missing itunes64.msi file. The installer wants me to find the file but i cant find it at all.
    i have downloaded itunes again and when i go to intstall it it goes half way through the program till it wants to unintstall the old software and comes up with the same text box asking to find this file
    Please help

    iTunes uses 6 programs you need to uninstall them all then reinstall, HERE are the instructions on how to do it.

  • Cannot remove older version of itunes as i cannot locate a valid itunes64.msi file

    contacted itunes support but they cannot help with a windows problem
    i cannot open/remove or install itunes
    tried opening the install package as an administrator with no success
    everytime i try to open itunes i get the message
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    everytime i try to install/remove itunes i get the message
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    I've searched my whole computer for the only matching file i had and this does not work
    Help would be greatly appreciated, thanks in advance

    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
    (4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
    (5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

  • After my last itunes update, I get an "Original file could not be found" message.  Does anyone else have this problem?

    After my last itunes update, I cannot play my music on my PC.  I get an "original file could not be found message." Has anyone else had this problem?

    If you post back the two paths I may be able to suggest an easy fix
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    (If you don't see the menu bar press ALT to show it temporarily or CTRL+B to keep it displayed)
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  • HT1926 ITunes update failure

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    (99656)

  • TS5376 how to get itunes to download if it cannot find itunes64.msi

    I am trying to download the latest version of itunes on my computer.  It will not do the upgrade. itunes support says try uninstalling itunes and everything that has to go with it and it will not let me delete it.  A message comes up saying the feature you are trying to use is on a network resource that is unavailable and cannot find itunes64.msi.

    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
    (4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
    (5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

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