ITunes upgrade-QuickTime certificate error message
Music, Home, Movies, TV Shows page in ITunes store won't display on my screen for more that 2 seconds, appears and then immediately disappears from view so that I can't use page to do anything, can't buy music, etc. But ITunes University will display. I've tried to update to the newest version of ITunes 10.2 but when it is installing, I get the message that there is a problem with the Quicktime certificate and it aborts the install. Do you know why the Music page won't stay on my screen (all playlists and toolbars remain but all the content on the Music page just disappears after 2 seconds)? There is no option to just upgrade ITunes without Quicktime so I'm stuck. What to do?
Message was edited by: Wylie62
Try turning off User Account Control in the control panels.
To disable UAC:
1) Go to the Control Panel for Windows Vista
2) Search for the User Account control panel
3) Select the account being logged into and choose to disable User Account Control.
You can turn it back on after iTunes is installed.
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Problem:
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Diagnosis measure:
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The user has an ATI Video Card
The user is running ATI Tray Tools
Resolution 1:
Close the ATI Tray Tools application before running iTunes.
======================
Resolution 2:
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1) While ATI Tray Tools is running, right-click the ATI Tray Tools icon in the system tray.
2) Select Hardware
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C:\Program Files\iTunes\iTunes.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\QuickTimePlayer.exe
6) Click OK
=====================
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When I install itunes I received an error message like this:The exception unknown software exception (0Xc06007e) ocurred in the application at location 0x7c812afb. After the installation the computer is showing the message every time.
If you update your QuickTime Player, does that clear up the iTunes message?
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Trying to update to iTunes... Error Messages
When attempting to upgrade to the latest version of iTunes, I encounter this error message: Error writing to file: C:\Program Files\Common Files\Apple\Mobile Device Support\etc\zoneinfo\Antarctica\Casey. Verify you hvae access to that directory.
Does anyone else get this? Any ideas how to remedy?
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thanks much!These ones are typically caused by underlying problems on the PC that also often cause Windows Updates to fail to install. If we can fix the Windows Update trouble, we can usually get the iTunes trouble cleaned up en passant.
Go into your Windows update and try to check for new updates. If updates install, stock up on the ones you're behind on, restarting the PC if requested to do so. After the restart, try installing iTunes again. Does it go through this time for you?
If windows updates fail to install, go into your Update History and doubleclick the failures. What alphanumeric codes appear for you? Are they also 800736B3s, or a different error code? If they're different, what codes are you getting in Windows Update? -
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No, you should not lose anything.
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Hi,
Here is a similar thread for your reference:
There is no email program associated to perform the requested action. Please install an email program or, if one is already installed, create an association in the Default programs control panel
http://social.technet.microsoft.com/Forums/en/w7itproappcompat/thread/036e3cf6-bff7-4ef2-bd0a-555cd2399ad4
Hope this helps
Vincent Wang
TechNet Community Support -
I'm trying to make a cd from my itunes. I get error message "cannot be used because it is not recognized.
I just figured it out. All I had to do was close out of iTunes then restart.
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