Itunes will not install. I get the error message "Error writing to file: C:\Program Files\Common Files\Apple\Mobile Device Support\com.apple.IE.client_main.dll     Verify that you have access to that directory."

Itunes will not install. I get the error message "Error writing to file: C:\Program Files\Common Files\Apple\Mobile Device Support\com.apple.IE.client_main.dll     Verify that you have access to that directory."

That one's consistent with disk/file damage. The first thing I'd try with that is running a disk check (chkdsk) over your C drive.
XP instructions in the following document: How to perform disk error checking in Windows XP
Vista instructions in the following document: Check your hard disk for errors
Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards?

Similar Messages

  • When trying to uninstall Apple Mobile Device Support:  The Installer has insufficient privileges to modify this file: C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\com.apple.MobileSync.client.resources\ClientDescription50.plist.

    When trying to uninstall Apple Mobile Device Support:  The Installer has insufficient privileges to modify this file: C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\com.apple.MobileSync.client.resources\ClientDescription50.plist.

    That one's consistent with disk/file damage. The first thing I'd try with that is running a disk check (chkdsk) over your C drive.
    XP instructions in the following document: How to perform disk error checking in Windows XP
    Vista instructions in the following document: Check your hard disk for errors
    Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
    Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
    Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards?

  • I am trying to re-install itunes. I get error message "Verify that you have access to that directory"

    I am trying to re-install itunes.
    I removed all Apples software, and restarted.
    still get error message: "Verify that you have access to that directory"
    (as administrator)
    now what?

    Thanks so much.  This definitely worked.  I'm sorry I did  not think of using IE.  I use Foxfire exclusively so seldom even think of IE as an alternative.

  • I receive the following error message when trying to install QuickTime for Windows "Error writing to file C:/Program Files/QuickTime/QTSystems/QuickTimeCheck.ocx. Verify that you have access to that directory."

    I recieve the following error message when trying to install Quicktime for Windows "Error writing to file C:/Program Files/QuickTime/QTSystems/QuickTimeCheck.ocx. Verify that you have access to that directory."  I just trying to get the latest version of iTunes.  Thanks

    "Error writing to file C:/Program Files/QuickTime/QTSystems/QuickTimeCheck.ocx. Verify that you have access to that directory."
    That one's consistent with disk/file damage. The first thing I'd try with that is running a disk check (chkdsk) over your C drive.
    XP instructions in the following document: How to perform disk error checking in Windows XP
    Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
    Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards?

  • I am getting an error writing to file: C:\Program Files\iTunes\iTunes Resouirces\pl.lproj\AppletVStream.nib\objects.xib. Verify that you have Access to that directory.

    has anyone else gotten this type of message?  Just got an ipad and realized our itunes is not working.  I think when the most recent version was being installed, it got interrupted.
    Thanks

    I am getting an error writing to file: C:\Program Files\iTunes\iTunes Resouirces\pl.lproj\AppletVStream.nib\objects.xib. Verify that you have Access to that directory.
    That one's consistent with disk/file damage. The first thing I'd try with that is running a disk check (chkdsk) over your C drive.
    XP instructions in the following document: How to perform disk error checking in Windows XP
    Vista instructions in the following document: Check your hard disk for errors
    Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
    Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
    Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards?

  • Problem installing itunes- error writing to file C:\Config.Msi\1c16cb7e.rbf. Verify that you have access to that directory. Help!!

    Every time I try to update itunes i get an error that says: error writing to file C:\Config.Msi\1c16cb7e.rbf. Verify that you have access to that directory.
    I've tried uninstalling and I the same error. Help!

    Are you running Kaspersky security software on that PC? (There's been a few reports in recent times of Kaspersky interfering with iTunes installs, with that message being produced.)
    If there is Kaspersky on board, we should try some general-principles getting-past-security-software-interference troubleshooting.
    Download and save a fresh copy of the iTunesSetup.exe (32-bit installer file) or iTunes64Setup.exe to your Hard drive. (Don't run the install on line, and don't start the install just yet.)
    http://www.apple.com/itunes/download/
    Restart the PC. After the PC restarts do not open any applications. Disconnect from your network and/or the internet. Now switch off all your security software (firewall, antivirus, antispyware).
    Now start the install by doubleclicking the iTunesSetup.exe (or iTunes64Setup.exe) file you downloaded earlier.
    Reenable all security software prior to reconnecting to your network and/or the internet.
    Any better luck with the security software shut down?

  • When downloading iTunes, I got a message about error writing to file and it told the file. Then it said to verify that you have access to that directory. I have no idea how to fix it. I could really use some help, please.

    I was trying to download iTunes on my computer, and while doing so, I got this message: Error writing to file: C:/Program Files (x86)/Common Files/Apple/Apple Application Support/Apple Versions.dll. Verify that you have access to that directory. I have downloaded iTunes numerous times and I have never had this problem. If anyone knows what's going on, I would really appreciate the help.

    Well, there's definitely a mac and a Windows version. And you're at the right page. I think the problem is that someone forgot (or decided not to) to update the text at teh bottom of the page to have Mac and Windows.
    Just push the button, you'll get the Mac update no problem.
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    When downloading iTunes 11.0.3 I get an error 'Error writing to file C:\Config.Msi\1c6fd5.rbf.  Verify that you have access to this directory' what do I do?
    Appreciate any help thanks,
    Will

    Hi WillHunt112,
    Welcome to Apple Support Communities.
    You may find this article helpful for troubleshooting your iTunes installation:
    Trouble installing iTunes or QuickTime for Windows
    http://support.apple.com/kb/HT1926
    Best,
    Jeremy

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    itunes error writing to file: C\Config.Msi\165996.rbf verify that you have access to that directory
    That's the error I get when trying to uninstall or reinstall my itunes.  The application no longer works and I just purchased a new Ipod touch 4th generation that requires I uninstall and upgrade to 10.6.

    I had this exact same problem just now, trying to upgrade to 10.7.
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    After hours of frustration trying everyone's different suggestions, I downloaded Revo Uninstaller http://www.cnet.com.au/apps/revo-uninstaller-10610875/ which solved the problem.
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    I had this exact same problem just now, trying to upgrade to 10.7.
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    After hours of frustration trying everyone's different suggestions, I downloaded Revo Uninstaller http://www.cnet.com.au/apps/revo-uninstaller-10610875/ which solved the problem.
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    Ok so I'm not a regular doofus, but I can't seem to install itunes 10.7!
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    I have no idea what the problem is! Please help!!!
    THANKYOU in advance!
    Danny

    Doublechecking before proceeding. Do you have Kaspersky security software installed on the PC? (There's been a couple of reports of this in recent times being associated with Kaspersky interfering with the installs.)

  • "Error writing to file: C:\config.msi\3a3043.rbf. Verify that you have access to that directory. "

    I keep getting this error when trying to update iTunes: "Error writing to file: C:\config.msi\3a3043.rbf. Verify that you have access to that directory."  iTunes will not work.  Any time I try to apply settings iTunes locks up.  Anyone know how to fix this?

    I had this exact same problem just now, trying to upgrade to 10.7.
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    Every time I try and update to the latest version, I get an error messages saying to manually do it from tools menu. After doing that, I get an error message saying "error writing to file c:\config.msi\22be9d65.rbf. Verify that you have access to that directory." I am the sole user on this computer and have full administrative rights to my computer. Why am I getting this? I REALY don't care if I upgrade or not but want to get rid of the stupid apple update crap that comes up everytime I turn my computer on. If there are no suggestiong on how to fix this issue, is there a way to turn apple update OFF?! I have Windows 7 Home Premium.

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    If there is Kaspersky on board, we should try some general-principles getting-past-security-software-interference troubleshooting.
    Download and save a fresh copy of the iTunesSetup.exe (32-bit installer file) or iTunes64Setup.exe to your Hard drive. (Don't run the install on line, and don't start the install just yet.)
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    Restart the PC. After the PC restarts do not open any applications. Disconnect from your network and/or the internet. Now switch off all your security software (firewall, antivirus, antispyware).
    Now start the install by doubleclicking the iTunesSetup.exe (or iTunes64Setup.exe) file you downloaded earlier.
    Reenable all security software prior to reconnecting to your network and/or the internet.
    Any better luck with the security software shut down?

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    Are you running Kaspersky security software on that PC? (There's been a few reports in recent times of Kaspersky interfering with iTunes installs, with that message being produced.)
    If there is Kaspersky on board, we should try some general-principles getting-past-security-software-interference troubleshooting.
    Download and save a fresh copy of the iTunesSetup.exe (32-bit installer file) or iTunes64Setup.exe to your Hard drive. (Don't run the install on line, and don't start the install just yet.)
    http://www.apple.com/itunes/download/
    Restart the PC. After the PC restarts do not open any applications. Disconnect from your network and/or the internet. Now switch off all your security software (firewall, antivirus, antispyware).
    Now start the install by doubleclicking the iTunesSetup.exe (or iTunes64Setup.exe) file you downloaded earlier.
    Reenable all security software prior to reconnecting to your network and/or the internet.
    Any better luck with the security software shut down?

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