Itunes will not play a number of songs in my library as they were purchased a long while ago using an email address and ISP that I no longer use. Any ideas?

Itunes will not play a number of songs in my library as they were purchased a long while ago using an email address and ISP that I no longer use. When I try and play them I get the message "this computer is not authorised to play this song, authorise your computer now". Any ideas?

Hello, quckvic.
Thank you for visiting Apple Support Communities.
You will need to reset your Apple ID password via the steps in the first article below. Take a look at the option that refers to answering the security questions. Since you do not have access to the email account and if you are unable to answer the security questions, see the second article.
If you forgot your Apple ID password
http://support.apple.com/en-us/HT201487
Contact Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Cheers,
Jason H.

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ITunes 8.2.1.6 will not play most of the songs in my library

Since downloading iTunes 8.2.1.6 most of the songs in my library will not play on my computer. I am afraid to update my iPod for that reason. It is not album specific or iTunes purchased/cd ripped/ or internet downloaded specific either. Has affected songs in all categories. When I right click on "Info" of these songs I have found that they are recognised as AAC audio files - but "Profile", "Channel" & "Encoded by" headings & information is absent. Songs are present on my hard drive & do not appear to be any different than other songs on the same albums added at the same time & which do play in iTunes !!
My Library holds over 300 GB's of songs & I guess over 80% are affected .. Any help or suggestions to solve this major problem would be much appreciated ..

iTunes refuses to play/read file, it cannot recognizes headers, or recognizes those as corrupt, but giving no error messages. The problem is the stored artwork(s) on your music files. To correct this, select the files that are corrupted/cannot be played on iTunes&iPod, click "Convert ID3 Tags...", then select v1.1 from the dropdown box (first, try this on a few to see that my solution is working).
By doing so, iTunes replaces headers, but your ID3 tags will not be changed (I assume you are using ID3 v2.4), nor you'll lose any info or anything else. This works as a hotfix for those files. If you try to replace headers via another program, your information will be truncated, and any artwork stored will be deleted. So I recommend this one.
You'll see that iTunes cannot play most of the files that has artwork(s) stored in them. New version hasn't fixed this problem, and it has risen with iTunes 8.2.x. If it's going to take long, I suggest you should go back to 8.1.x.
With best regards,
lyravega, goekhan.

HT201401 I got a 3G phone and recently I downloaded the new version for my phone and every since some of my songs that i downloaded thru itunes will not play in it's entirety

I have a IPHONE 3G and recently I downloaded the latest version for my phone and since some of my songs that I downloaded thru itunes will not play in it's entirety

I have a IPHONE 3G and recently I downloaded the latest version for my phone and since some of my songs that I downloaded thru itunes will not play in it's entirety

ITunes will not play songs

iTunes will not play any songs from my library. When I click on the song to play the title appears in the box as if it is going to play but the the bar does not move and then the title disappears and a bunch of lines appear.
When I play a video, movie or TV program the video plays fine, but no audio comes out.
Audio and video work fine in any other application and all the system sounds work fine. I can also play audio and video fine using Windows Media Player.
I have shut-down and restarted several times and even let the computer stay shut-down overnight, but to no avail. I have upgraded to the newest version of iTunes and QuickTime. I have also made sure I have the most current version of all audio and video drivers for my laptop. I have also update Vista to Service Pack 1. I also noticed that MS Silverlight also loaded, so not sure if this could be causing my problems.
Any help that anybody can provide would be greatly appreciated.

Finally was able to fix the problem. Here is what I had to do:
1. Uninstall MS Silverlight
2. Install all new Audio and Video drivers (even though they were already the newest versions I had to re-install them).
3. Installed newest MS Windows Vista upgrade.
4. Restarted computer
5. Made sure all my audio settings were set to use the proper speakers.
Now everything is working fine.

ITunes will not play songs on NAS drive

I have a WD My Cloud NAS drive with all my music. I've been playing the music through iTunes for the last year or so on my Windows 7 Professional PC. I just upgraded to iTunes 12.1.0.71 and now iTunes will not play any of my music. iTunes still sees all the music on my NAS drive but clicking the play button does nothing. Only way I can get anything to play is to import the albums/songs into my playlist in iTunes, something I really don't want to do.

Hi Josh,
I have exactly the same issue. I also have many songs I purchased on iTunes that will not download. It seems random. I have 3 recently purchased albums that only half the tracks on one album will download, most on another, but only 2 on another. It's annoying! I keep tapping download and they just give up saying Cant connect to iTunes'. Even though it is.
Regardless, I have too exactly the symptoms you described, but had them periodically before today. Again, not sure if its related, but have you recently got an Apple TV?

ITunes will not play music, songs stuck at 0:00

I know this is a frequent question as I've spent three hours searching through the support discussions here as well as elsewhere online, but none of the possible solutions I found posted worked for me.
The problem, if you're unfamiliar with it, is that iTunes will not play any music (either songs I've ripped or songs I've bought off of the iTunes Store).
I've tried updating iTunes and Quicktime, uninstalling and then reinstalling both, updating my audio drivers, playing with the preferences of both iTunes and Quicktime, made both programs the defaults for all associated file types, and rebooted countless times.
I'm on a 3-month old Dell Inspiron running Windows 7 if that makes a difference.
Any new suggestions anyone has or something random you may have tried that solved a similar problem would be greatly appreciated.
Thanks!

I'm afraid the problem is more widespread than just iTunes and the update didn't fix it. There's a thread out there about users not getting any sound/audio in Lion after wake from sleep or just having it idle for a long while.
Hopefully, Mac OS X 10.7.2 will fix the issue.
Thanks!

After updating to windows 8.1 iTunes will not play video

I recently updated to Windows 8.1 but since i have my iTunes will not play video i previously downloaded from the iTunes store. The video will play in QuickTime without issue though, please help

sorry it's not my apple id. it's my icloud email/account. after i updated to ios 8.1.2 my icloud acct on my phone is wrong. it's using my old college email address instead of my current icloud account email. my old college email address *used* to be my apple id, but i changed my apple id to my gmail account a few months back. anyway i can't "sign out" or delete the icloud account bc it thinks my college email address is my icloud account and it keeps asking for the password. so i'll type in the current password for my icloud account and it says it's wrong and i need to retry or change the password, which i've already done twice and nothing changes. probably bc its asking for the password associated with the college email address it thinks is my icloud acct.
i can access icloud on my desktop without a problem... make any sense? do i have to restore my phone now or is there a solution? i've wasted the last 2 days trying to figure this out. i can't send or receive emails on my iphone bc of this. which really ***** for work.

Is there any way that I can put the 600 songs that are stored on my old PC onto my new PC? My iPod has the 600 songs on it but my iTunes will not let me add the songs onto the iTunes on the new computer.

Is there any way that I can put the 600 songs that are stored on my old PC onto my new PC? My iPod has the 600 songs on it but my iTunes will not let me add the songs onto the iTunes on the new computer.

Yes.
You should have copied everything from the old computer to the new one.
Type "move itunes library" into the google search bar

Itunes will not play if Chrome is running

I recently installed iTunes 12.1 on a Toshiba Satellite running win 8.1. Problem is that when Goggle Chrome is running iTunes will not play. My library is there and the progress bar shows at the top of the screen but it stays at 0:00. If I close Goggle Chrome, and restart iTunes it works fine. Chrome is the 64 bit version up to the latest revision. This is a brand new install so all software is current and patched. Any Ideas Why?

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.
tt2

I have just upgraded to the latest version of OSX as invited by Apple. Since then iTunes will not play and my volume controls have stopped working - in Preferences the sound controller is not able to find any input or output devices. What is going on?

I have just upgraded to the latest version of OSX as invited by Apple. Since then iTunes will not play and my volume controls have stopped working - in Preferences the sound controller is not able to find any input or output devices. What is going on?

Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, or by a peripheral device.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:
Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
When you see the gray Apple logo, release the shift key.
If you are prompted to log in, type your password, and then hold down the shift key again as you click Log in.
*Note: If FileVault is enabled under OS X 10.7 or later, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode. Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
There will be no audio output in safe mode. The question to be answered by the test is whether any devices are listed in the Sound preference pane. After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test.

What do i do when iTunes will not let me download a song and the App store will not let me download and app?

What do i do when iTunes will not let me download a song and the App store will not let me download and app?

What do you mean by 'will not let me download' ? Is the buy/download button greyed out ? Are you getting any error messages ?

Itunes will not play my music nor videos

I recently updated to itunes about a week ago..and for some odd reason my itunes will not play any music that is located in the itunes music library.. I un-installed it, then re-installed it..and it still did not play the music.. I believe it has affected my windows media player on my computer as well. I was wondering if anyone had any information or a solution to my problem??
thanks

You can try resetting all settings. Settings>General>Reset>Reset All Settings. You will have to enter all of your device settings again.... All of the settings in the settings app will have to be re-entered.

My Itunes will not start after the latest update. I keeo getting error message tEventType : InPageError P1 : c000009c P2 : 00000003 . I have tried to reinstall but no joy. Any advise?

My Itunes will not start after the latest update. I keeo getting error message tEventType : InPageError P1 : c000009c P2 : 00000003 . I have tried to reinstall but no joy. Any advise?

'The installer has insufficient privileges to modify this file C:\Program Files (x86)\Common Files\Apple\Apple Application Support\Web kit.resources\inspector\Images\Spinner Inactive Selected.gif.'
That one's consistent with disk/file damage. The first thing I'd try with that is running a disk check (chkdsk) over your C drive.
XP instructions in the following document: How to perform disk error checking in Windows XP
Vista instructions in the following document: Check your hard disk for errors
Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards?

I created an Apple ID for iTunes using a work email address and left that company before I had an opportunity to change the email and password for that account. How do I change the email address to a new one that I can access?

I created an Apple ID for iTunes using a work email address and left that company before I had an opportunity to change the email and password for that same account. Now I can't seem to login to that account and I can't choose the option for forgot password because it will send email to the old workplace. How do I change the email address to a new one that I can access?

If you remeber the password to that Apple ID then follow these steps
1 - Make sure you have an email address that is NOT an Apple ID
2 - Go to AppleID.Apple.com
3 - Where it reads Manage Apple ID - Sign in
Once you are signed in want to make sure the email address you are wanting to use is NOT set up as a "Recovery/Rescue" email for this account.
[To check this - Main page where you see Primary ID - below do you see the email address you want to use listed towards the bottom? Yes - Delete / No - Good ./. If made any adjustments "Save" Next on the left select "Password & Security" - Answer your security questions you set up "if you have any" then scroll towards the bottom and check to see if you see the email address you want to use. Yes - Delete / No - Good] <-> Also you can change your password on this page as well. Any adjustments made "Save"
Once this is done go back to the main page where you should read "Primary ID" and change the email address that is showing to the new email address youo want. "Save" Done
I learned this not to long ago and worked for me. Hope this helps you!

Someone in Australia was using my email address and when I changed email names to reinstall Itunes it only gives me states from Australia. Is there some cache on my system that should be cleared or removed?

Someone in Australia was using my email address and when I changed email names to reinstall Itunes it only gives me states from Australia. Is there some cache on my system that should be cleared or removed?

Good luck. I have been trying to report to Apple Support about a Bogus Email I received today, which said I had made a purchase. Naturally, I was to cancel this bogus purchase by giving out personal details etc to them.
The real question is: how did they get my email as someone who had purchased from Itunes?. I cannot believe that ti si coincidence.
HAVE the Australian Apple IDs [where users have supplied their email addresses] been compromised?
My report about Spam was the same as reported in 2010, when the reply was: Apple knows all about this. What has been done about that spam from this address:
http://www.thepeakdistrictholidaycottage.co.uk/blog/wp-admin/au/apple//index.htm l?securitycenterlogin&hc=1&hm=au%601d72f%2Bj2b2vi%3C265securitycenterlogin&hc=1& hm=au%601d72f%2Bj2b2vi%3C265securitycenterlogin&hc=1&hm=au%601d72f%2Bj2b2vi%3C26 5

Itunes will not play a number of songs in my library as they were purchased a long while ago using an email address and ISP that I no longer use. Any ideas?

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