ITunes will not recognise my new Gift Card Code or Serial Number. Help!

I have just purchased an iTunes Gift Card with $30 credit. When I go to my iTunes and click 'redeem' it asks for my Gift Card Code. So I enter the code and it brings me to a new screen asking for the Gift Card Code, Serial Number and then my name and email address, when I click continue, it says that the gift card/serial number is invalid. How can this be when I am entering the correct details.
Very frustrated. Can anyone help? Thanks.

try the following steps, but if ipod is still not being recognized try a different computer
DISK MODE
http://docs.info.apple.com/article.html?artnum=93651
RESTORE
http://docs.info.apple.com/article.html?artnum=60983

Similar Messages

HT201209 iTunes will not use the redeemed gift cards on my account, I have a $30 credit and when I try to purchase a song it goes right to my credit card on file. Why does this keep happening

iTunes will not use the redeemed gift cards on my account, I have a $30 credit and when I try to purchase a song it goes right to my credit card on file. Why does this keep happening???

Any time you've changed anything in your billing, it does this once to very things.

HT201232 itunes will not recognise my device iphone 5s, pls can some one help???

itunes will not recognise my device iphone 5s, pls can some one help???

Hello Tantoh,
Welcome to the Apple Support Communities!
I understand that your iPhone is not being recognized by iTunes when you connect it. To help resolve this situation, please read over and work through the steps outlined in the attached article.
If you don't see your connected device in iTunes for Mac - Apple Support
Have a great day,
Joe

ITunes will not accept a new credit card Im trying to use and it's valid with money

I keep trying to put new credit card on iTunes and it tells me "card not valid" or "invalid security code". What do I do?

have exactly the same problem. i use virtual visa cards (mbnet.pt), issued by my bank (and that are tied to my bank account), and now itunes is also saying that i cannot add more cards. contaced costumer support, and they said the same, to go and buy gift cards (even though they're not sold in my country) or make a new account (losing all my previously purchades apps). So now basically im left with an account that cant buy stuff.
this is beyond crazy. ive been told by my friends that they thought that the limit was 5 cards every 30 days, but now costumer support says its forever. what?
also, im pretty sure that i only changed card 3 times the last month, and +1 time a couple of months before.
man, talk about a crazy limitation. i too dont know what to do now. one thing im sure, and that is i will never again buy anything from apple again if this doesnt get solved the "good" way. man, i just want them to AT LEAST allow me to add a "clickandbuy" account, but all i get is an error saying that ive added to many cards.

Windows or iTunes will not recognise my new ipod...

Hi,
Looking for some help here! Tried all the iTunes help tips and cannot seem to get anywhere.
I have a new 80gig iPod, and am trying to use it on my laptop through XP. I have already an older 3rd generation 20gig player which I have been using fine, but now I cannot get the new software/pc to recognise the new iPod.
Am I missing something majorly obvious - is there a way to get it to 'unrecognise' my old one and only the new?
I have previously had no problems using multiple iPods on this machine.
Any help greatfully received before I go out of my mind!!
Thanks and Happy New Year, Karl

try the following steps, but if ipod is still not being recognized try a different computer
DISK MODE
http://docs.info.apple.com/article.html?artnum=93651
RESTORE
http://docs.info.apple.com/article.html?artnum=60983

I recently connected my new ipad to my itunes, but now itunes will not recognise my ipod classic, and 50gig of music has gone. ipad connects ok but no longer ipod which has been there for two years! help!!!

I recently connected my new ipad to my itunes, but now itunes will not recognise my ipod classic, and 50gig of music has gone. ipad connects ok but no longer ipod which has been there for two years! help!!!

What happens when the iPod is plugged in? anything? any errors?
Why is 50GB of music gone? All music should exist on the computer. Only a fool would rely on a single device which could easily be lost or stolen to store their content on.

HT2729 I have purchased a new iPod Nano and have tried to set it up but itunes will not recognise it. I have 5 other devices linked to my itunes account so is this the problem and what should I do?

I have purchased a new iPod Nano and have tried repeatedly to set it up but iTunes will not recognise it. I have 5 other devices connected to my itunes account so is this the problem and what can I do?

There is no 5 device limit. There is a 5 computer limit.
Device not detected in iTunes

HT1918 I am changing my address of my billing for my iTunes account and it will not take my new credit card ? Why? And why is it so hard to find someone from apple to help?! Very frustrated!!

I am changing my address of my billing for my iTunes account and it will not take my new credit card ? Why? And why is it so hard to find someone from apple to help?! Very frustrated!!

Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

Itunes will not recognise my ipad2

only a few hours old, had an older version of itunes and the ipad showed up in that, updated itunes in order to update the ipad and now it just wont connect to itunes, absolutely typical if u ask me, i was expecting some sort of a problem with apple and i got it....
they just make everything so difficult and charge you a pile of money for the pleasure...so how am i supposed to update/sync my ipad now, my daughters worked fine as she had no older version of itunes on her pc, she downloaded the latest version and it just worked, i tried to update the ipad to ios5 and was told i had to update itunes first in order to do so, i had to use the 64 bit version and now itunes will not recognise my ipod or ipad, itunes is the only way we can transfer to our apple products and it is not working,, what a joke

if it was that easy to sort then i wouldnt be on here asking for help, its the new version of itunes that is the problem

HT201263 itunes will not recognise my encryption password even though it has been reset. cant restore to last backup?

itunes will not recognise my encryption password even though it has been reset. cant restore to last backup?

I'm not aware of a way to reset the password for an encrypted backup. If you have forgotten the password for an encrypted backup, your only alternative is to put the phone in recovery mode and restore it as a new device. Your data will be lost.

HT1918 istore will not accept my new credit card information

the istore will not accept my new credit card info

By 'not accept' you mean ... ? If you are getting an error message then if you post what the message says then somebody on here might be able to try and help.
For a card to be accepted it needs to be registered to exactly the same name and address (including format and spacing etc) that you have on your iTunes account, and to have been issued by a bank in the country where you and your iTunes account are. If your card is, and if it's being declined, then you could check with the card issuer to see if it's them that are declining it, and if not then try contacting iTunes support and see if they know why it's being declined : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management

Itunes will not recognise music on my ipod?

I have recently encoutnered a problem with my 5th generation 60gb ipod which I'm hoping someone can help me with?
When I plug my ipod into my computer and open itunes, it recognises that the ipod is plugged in, but asks me to set-up the ipod, like it is the first time I have used this ipod. Also it does not recognise any of the 5,000 or so songs on the ipod.
When my ipod is not plugged into my computer all 5,000 songs still appear on it and play with no problems.
For some reason itunes will not recognise the songs on my ipod - even though I have added them all with this software and about a third of them on this computer.
If I choose to proceed with the set-up of my ipod, I am afriad I will lose all 5,000 songs off my ipod.
Can anyone offer a suggestion - as it is, I either wipe my ipod or concede that I can't add any more songs to it, even though it is only half full.
Oh yeah, I have added all files to my ipod manually.
Thanks!

When I plug my ipod into my computer and open itunes, it recognises that the ipod is plugged in, but asks me to set-up the ipod, like it is the first time I have used this ipod. Also it does not recognise any of the 5,000 or so songs on the ipod.
With those symptoms, it's probably worth checking to see if you're getting a Windows drive letter confusion. For troubleshooting advice on that, see the following document:
Windows confuses iPod with network drive or hard drive and may keep iPod from mounting or songs may seem to disappear

I have moved from the UK to New Zealand and Itunes will not accept my new Zealand bank details, as a result nothing will work on my phone and I cant access emails!

I have moved from the UK to New Zealand and Itunes will not accept my new Zealand bank details, I am trying to change my details on the Iphone 4s

Do you have a new Apple ID to use in NZ? If not open iTunes Store. Log out of your old Apple ID, then try to login. Select Create Apple ID from the dialog that appears. Make a new Apple ID for NZ with a NZ email address. Once that is approved and verified, log into the iTunes Store with the new Apple ID. This should fix all other issues.
Change iTunes Store Country on an iDevice
1. Tap Settings;
2. Tap iTunes & App Stores;
3. Tap View Apple ID;
4. Enter your user name and password;
5. Tap Country/Region;
6. Tap Change Country/Region;
7. Select the region where you will be located;
8. Tap Done.
Also, see How to Change Your iTunes Store Account Location | eHow.com.

Im having problem with my itunes, i tried to put new gift card abunch of time but its always tells me that in put invalid security code.. what should i do now?

Im having problem with my itunes, i tried to put new gift card abunch of times but it keep telling me Invalid security code. What should i do now pls. help me, can't update all my apps anymore they dont let me!!

you have to log in to your account on the computer iTunes and edit your payment information there.
iTunes Store: Changing Account Information
http://support.apple.com/kb/HT1918

My iphone screen has gone completely blank I have tried holding down both the sleep and home buttons and nothing has happened and I have tried to connect it to my laptop but itunes will not recognise, what can I do ?

My iphone screen has gone completely blank I have tried holding down both the sleep and home buttons and nothing has happened and I have tried to connect it to my laptop but itunes will not recognise, what can I do ?

have you tried charging the device ?
if so and it still does not work you can try a Forced Recovery..
by holding the HOME button down and plugging it into your computer at the same time..
http://support.apple.com/kb/HT1808

ITunes will not recognise my new Gift Card Code or Serial Number. Help!

Similar Messages

Maybe you are looking for