Itunes will not restore information to my new phone and will not read it. Any suggestions on how to fix this?

I got a new Iphone and cannot get itunes to read it and am not able to restore my information to it. Any suggestions on how to fix it? I have even already deleted itunes and redownloaded it.
Thanks
Jamie

Hey MissJamieLW,
Thanks for the question. It sounds like your iPhone is not recognized in iTunes when connected to your computer. To troubleshoot this issue, see the relevant article for your operating system:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/ts1591
Thanks,
Matt M.

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