ITunes won't install (at all) on my Windows 8.1 64 bit computer

I've tried downloading iTunes for Windows 8.1 64-bit computers and it won't install on my machine. I did everything like I think I was supposed to ... but nothing happens. In addition I've tried connnecting my iPhone 5S to a USB port ... nothing good happens. My computer recognizes the iPhone but it won't do anything with it. Also I've tried the suggestions from "windows 8.1 itunes wont recognize iphone: Apple Support Communitites" which entertains that I can open control panel ... find Device Manager and try to install new driver software from my disk ... with the suggestion that I 'browse' and find "C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers. ... and "Apple" does not exist under Common Files of either "Program Files" or "Program Files (x86)"
So now what????

What is the full text of the error message?
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
If the advice above doesn't resolve things you could try this alternate version:
iTunes 12.1.0.71 for Windows (64-bit - for older video cards) - itunes64setup.exe (2015-01-28)
which is a 64-bit installer for the 32-bit version of the core application, similar to previous 64-bit releases.
Or roll back to the previous build:
iTunes 12.0.1.26 for Windows (32-bit) - iTunesSetup.exe (2014-10-16)
iTunes 12.0.1.26 for Windows (64-bit) - iTunes64Setup.exe (2014-10-16)
tt2

Similar Messages

HT1923 I couldn't install the update, I followed directions for reinstalling Itunes and now it won't install at all on my Windows 7

Help! I am running Windows 7. My version of Itunes wouldn't update and showed a missing file. I followed directions and have deleted the old version of ITunes. Now I can't reinstall. I get an error message saying I must have admin priviledges on the account which I do.

Hello D.Ferrell,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Check for .dll files
Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
Reboot your computer.
Note: Depending on your operating system, you may only have one of the listed paths.
Uninstall and reinstall iTunes
Uninstall iTunes and all of its related components.
Reboot your computer. If you can't uninstall a piece of Apple software, try using the Microsoft Program Install and Uninstall Utility.
Re-download and reinstall iTunes 11.1.4.
Best of luck,
Mario

ITunes won't install or recognize my iPhone 4 on a new laptop computer

I keep getting an error that iTunes can't install b/c there are not the correct permissions and there is an unknown error. I Keep downloading the new itunes software, it gets to a certain point then says it can't continue and rolls back and tells me to check Help and Support. How can I get iTunes to install on my new laptop so I can sync my iPHone 4 and ipods???

I know that most of these posts were put up a little while ago
But.
I too had a similar problem - my thoughts were:
Something to do with update to IOS 7.4
Corruption
Itunes software issue
After a LOT of research, I found a simple step that solved this issue for me.
I had been running my sync (pre - IOS 7.4) as automatic - see the options section under the summary tab
I changed my selection to manually manage music and videos and tried another sync
Wha La!
It began to copy over 700 songs that had not properly synced to my Ipad 2
BONUS: it then started to sync my videos again.
Hope this helps somebody.
It certainly made my life less frustrating
Downside: I have to MANUALLY manage - but it's better than all the hassles
NB: I don't know why this error occurs and I'm not sure this fix will work for everyone's issues but it can't hurt.

Firefox won't install for all users in Windows 8.1; only installs for administrator

Since moving to Windows 8.1, I have been unable to install Firefox for multiple users on this laptop. Firefox installs only for the Administrator (me), and does not appear on any other user account. When I try installing from one of the other user accounts (after entering my administrator password), it simply won't install.

Check that Firefox isn't set to run as Administrator.
Right-click the Firefox desktop shortcut and choose "Properties".
Make sure that all items are deselected in the "Compatibility" tab of the Properties window.
* Privilege Level: "Run this program as Administrator" should not be selected
* "Run this program in compatibility mode for:" should not be selected
Also check the Properties of the firefox.exe program in the Firefox program folder (C:\Program Files\Mozilla Firefox\).

ITunes 9 install issues, now iTunes won't install at all. (Vista 64-bit)

I tried to upgrade to iTunes 9 today but it failed to install using the auto-update tool, so as the tool suggested, I tried going manual. It installed, but gave me the "iTunes requires a newer version of Apple Mobile Device Support." error every time I plugged in my iPod Touch, and advised me to uninstall and reinstall iTunes and the Apple Mobile Device Support.
I successfully uninstalled iTunes, though the Apple Mobile Device support is being stubborn, and seems not to uninstall properly, remaining on the list of programs in the control panel.
I tried running both the manual install file (iTunes64Setup.exe) and the extracted AppleMobileDeviceSupport64.msi, and neither work, even though I have the AMDS service stopped in the Services panel in the control panel. The progress bar sits for a while near the finish and then rolls back, and tells me that there was an error with the install.
The error message says:
iTunes installer Completed
The installer encountered errors before iTunes could be configured.
Your system could not be modified. To retry these operations at another time (etc.)
Any help would be appreciated!

There are two programs that might budge it one is the Windows cleanup program (be sure you get the one for 64 bit operating systems if that's what you're running :
http://support.microsoft.com/kb/290301
http://discussions.apple.com/thread.jspa?threadID=2265732&tstart=0
Or there's this one which I've also found useful but 32 bit XP only : http://www.revouninstaller.com/
You'd be doing the forced uninstall which specifically to get program left overs.
For a free 30 day trial there's also this but I haven't tested it as I have the first two : http://download.cnet.com/Total-Uninstall/3010-2096_4-11117407.html?tag=mncol

New update won't install on my Dell Laptop Windows 7. Even tried from the iTunes website. Now all of my access is gone. What must I do?

New update won't install on my Dell Laptop Windows 7. Even tried from the iTunes website. Now all of my access is gone. What must I do?

Hello SandyJeanne,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Check for .dll files
Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
Reboot your computer.
Note: Depending on your operating system, you may only have one of the listed paths.
Uninstall and reinstall iTunes
Uninstall iTunes and all of its related components.
Reboot your computer. If you can't uninstall a piece of Apple software, try using the Microsoft Program Install and Uninstall Utility.
Re-download and reinstall iTunes 11.1.4.
Best of luck,
Mario

I just updated my intunes, but now itunes won't open at all? help!

i just updated my intunes, but now itunes won't open at all? help? it says itunes was not installed correctly, so i've reinstalled about a billion times and it still doesn't work

Can you open it from the Applications folder?

Itunes won't install. I get a message stating "apple mobile device failed to start. Verify that you have sufficient priveleges to start system services. I had itunes on this laptop and an urgrade came. Now nothing. Windows7, 64 bit

itunes won't install. I get a message stating "apple mobile device failed to start. Verify that you have sufficient priveleges to start system services. I had itunes on this laptop and an urgrade came. Now nothing. Windows7, 64 bit

Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2

ITunes won't install on my OS 10.3. Will Tiger 10.4 run it?

My PowerMac G4 is running Panther 10.3.9. I have a 733 MHz processor. iTunes won't install nor can I view any videos. If I go to Youtube the system crashes. Some sites tell me I need a flashplayer upgrade, but it won't install. An Apple tech told me to upgrade to Leopard 10.5 and it would solve my problems. My understanding is that Leopard 10.5 needs 867MHz to run. If I upgrade to Tiger 10.4 will that solve any of my problems?

Hello marwhi,
First of all, Welcome to the  Discussion forums!
Yes, OS 10.3.9 cannot run the latest iTunes 9. You will need at least Mac OS 10.4.11 and above to run it. Your problem with YouTube may just be with your browser if you are using Safari. For now you might want to try Camino 1.6.9 and see if you have any better luck. Camino 1.6.9 tends to be a slightly more updated version of browser than the last version of Safari that runs on 10.3.9 Panther. If you do upgrade to Tiger 10.4.11 though you would be able to use a more updated version of Safari which will "play" nicer with sites such as YouTube and Google etc.
Hardware and software system requirements for iTunes 9 can be found at http://www.apple.com/itunes/download/.
And here are the "Mac OS X 10.4 Tiger System Requirements". You will need to purchase a "full retail" version of Tiger 10.4 install discs from a third party reseller such as on ebay etc. and the discs tend to sell for a premium these days. General idea of price can be seen by going to ebay and searching for "full retail 10.4 Tiger install" and then clicking on the "Completed Auctions" link in the left column. This should give your a good idea of what they tend to sell for on the resale market when available. Do not purchase machine specific or "upgrade" discs.
post back with further questions or comments,
LS

ITunes won't install on my windows 7 computer.

iTunes won't install onto my windows 7 computer. Any suggestions?

Hello, billymeck.
Thank you for visiting Apple Support Communities.
You may find this article helpful in troubleshooting the iTunes installation issue you are experiencing.
Trouble installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
If iTunes has been previously installed, I would recommend completely uninstalling iTunes and all of it's components in the order specified in the article below. Once this is done, attempt a download and install iTunes.
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/HT1923
If you receive any errors when uninstalling, follow the steps in the article below.
"The feature you are trying to use is on a network resource that is unavailable" alert appears when removing Apple software in Windows
http://support.apple.com/kb/TS3704
Cheers,
Jason H.

Itunes won't install. AMDS won't uninstall

Itunes won't install. I've tried to uninstall itunes and all apple software so that I can install the latest version. But it won't let me uninstall apple Mobile Device Support. Can anybody help? How do I get iTunes back? Whenever I try to install the latest version it gets stuck just after checking the AMDS.

There is no text error message. The install of itunes just freezes on the "Checking Space Requirements" bit (which is immediately after it checks AMDS.
Hmmmm. Possibly a disk/file damage issue there, tom. If so, running a chkdsk over your C drive might help.
Vista instructions in the following document: Check your hard disk for errors
Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors. You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards?

HT1349 Win 7 64 bit: iTunes won't install, get error code 2324 or installer says I am not logged on as administrator: only one user and it is an administrator user.

Win 7 64 bit: iTunes won't install, get error code 2324 or installer says I am not logged on as administrator: only one user and it is an administrator user.

Hey there k8ei,
Thank you for using Apple Support Communities
I found this article for you to help troubleshoot installing iTunes named Trouble installing iTunes or QuickTime for Windows found here http://support.apple.com/kb/HT1926.
Here is a general overview on where the troubleshooting will take you:
General installation troubleshooting
1. Empty your Temp directory and restart
2. Completely remove iTunes and related components
3. Install the latest version of iTunes
Additional troubleshooting
After performing each of the steps below, you will need to completely remove iTunes and related components and then install iTunes again to determine whether the issue is resolved.
1. Make sure you have administrator account access
2. Make sure your folder names don't contain strange characters
3. Get the latest Windows updates
4. Disable other conflicting software
All the very best,
Sterling

Itunes won't install update to recognize my iphone comes up with a error cannot find Itunes.msi

my itunes won't instal the update errors saying cannot find itunes.msi

Hi, kdub5.
Thank you for visiting Apple Support Communities.
I understand that you can not update iTunes due to a .msi error. I would recommend uninstalling iTunes and all of it's components as outlined in the first article below. For any component that gives you the .msi error, go through the steps in the second article below.
Remove and reinstall iTunes and related software components for Windows Vista, Windows 7, or Windows 8
"The feature you are trying to use is on a network resource that is unavailable" alert appears when you remove Apple software in Windows
Cheers,
Jason H.

ITunes won't install after I click license agreement page

iTunes won't install after I click license agreement page

I had the same problem as many are having, I am running Win XP Pro and after installing the latest greatest version fresh no go, tried all the fixes mentiond around the net and no go all you get is the dam agree screen ... so I had enogh, I completly uninstalled the new version and then installed version 10 and it works fine so I think they droped the ball in the programing of the latest release thats my 2 cents. I am so glad i always keep older versions on hand because many times new versions are buggy or just do not work NOTE TO APPLE DO NOT FIX IT IF IT AINT BROKE comes to mind ... the older just work and the new junk fails don't they test the programs anymore? accross the dif supported platforms? whlth all these peole having the same problems I would say they botched the program code or installer.
It says after the install there is a newer version great after waisting all this time I will not be updating till they claime and prove they have a big prob and fix it and then test it compleatly.
Important my problem started on first installing Itunes ona newely set up XP comp so I had no settings or anything and did not care a full uninstall worked for me. Not sure with those that have tons of stuff allready in the iTunes system,
Complete working version 10.0.0.68 works fine in win XP Pro ...

Invalid Library File - ITunes won't open - AT ALL!!!

hi, need some help! ITunes won't open, at all. Have followed Apple's advice to recreate library (by locating library.xml and moving it to the desktop, while trashing the ITunes library.itl file)ITunes still doesn't open. Connecting Ipod to laptop does nothing either! Any advice would be great!
3G Windows XP

Hey try this out:
Turn Norton 2005's Personal Firewall OFF, (turn it OFF Permanently until your ready to turn it back on) then click CONFIGURE.
Under the PROGRAMS tab remove any reference to Apple iTunes or iTunes or iTunes Helper Module or anything related. and reboot.
After coming back go back to Norton 2005's Personal Firewall, click CONFIGURE. Under the PROGRAMS tab click ADD at the bottom, a SELECT A PROGRAM
window will pop up. Add the following files one at a time, iTunes.exe, iTunesHelper.exe, QuickTimePlayer.exe, qttask.exe, QTInfo.exe. The last 3 are found
in your Quicktime folder where that is in your system. Click OK. Turn Norton 2005's Personal Firewall ON, and try starting iTunes again.
This worked for me. It seems the Quicktime files were never automatically entered into my Norton 2005's Personal Firewall allowable programs listing. Adding them
manually should help. I also noticed that from my previous version of iTunes the program listed in the Firewall was named Apple iTunes and not iTunes after I upgraded to 6.
Let me know if this works out.

ITunes won't install (at all) on my Windows 8.1 64 bit computer

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