ITunes won't open - "iTunes" folder cannot be created

Following a power outage (and surge I'm assuming), one of my hard drives crashed. It was only used for additional storage space while the operating system was on a seperate and unharmed drive. I had moved the "My Music" folder to this additional drive but following the crash, I had to remove this drive to have data recovery performed on it. Now iTunes will not open because the program cannot find the "iTunes" folder (which is supposed to be located in the "My Music" folder).
Here's the error message: http://www.dipthong.net/kyle/itunes-error.jpg
I've tried creating a new "My Music" folder in the "My Documents" folder but it didn't work. I've tried reinstalling as well.
How do I tell the program that the iTunes music folder is no longer on the drive that it used to be??
This is giving me a headache.

My Music does not appear on the special folders list
in TweakUI... neither does My Video. Both of which
were moved to the drive which has now been removed.
Well, that's not good.
Run regedit.
Navigate to HKEYCURRENTUSER\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders.
Add two new string value keys. Call one of them "My Music" and the other one "My Video". Set each of these to the location you want those folders to be.
And that's pretty much that.

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