ITunes won't play movies, Quicktime will

This is very aggravating. My iTunes movies refuse to play in the iTunes player. If I navigate to where the movie file is located, right click it and open it with quicktime, it will play flawlessly.
If I try to play the video in iTunes it will just stick on the first frame, play a couple seconds of audio, then do nothing. I can scrub through the entire movie and the frozen frame will change to where I've scrubbed to, but it will never play.
I've tried complete uninstallation of all apple software as one of the support articles suggested, then reinstalling fresh, to no avail.
I've tried changing the audio from 16 to 24 and used various levels of Hz (44100, 96000, etc) as some people said this was how to fix it but that didn't work.
I've tried disabling Direct3D, and disabling all the hardware acceleration in the quicktime preferences, to no avail.
Can somebody please tell me how to fix this? I am on a very fresh windows 7 install and really have hardly anything installed on this computer. Just google chrome, iTunes, a few steam games, and Skype. I really don't understand what could be causing this issue. I am disappointed that an apple product is requiring more troubleshooting than any windows program I've ever worked with. My iPhone and iPad work flawlessly, it's a shame that iTunes is having such a massive issue (I can't even play the videos I purchase... really?)

Ok so I figured out what was causing the problem and how to fix it.
It turns out that you can't use enhancements on your iTunes audio source. If you go to control panel --> sound --> right click your device on the list --> properties --> enhancements tab, then check "disable all enhancements" your videos should play. You guys may want to add this into the support article about iTunes video playback issues on windows, as it impacted the video playback, but was in the support article for audio troubleshooting.

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ITunes won't play .mov QuickTime files anymore

My hard drive crashed two weeks ago and it has been replaced and almost all of the information was salvaged--thank god!
However, now in iTunes when I go to play a movie that previously played in iTunes, it says that the file requires QuickTime and that it is not supported by this version of iTunes.
I have over 9,000 movies in my iTunes MOVIES section that are of various formats (none are flv or avi, as I don't think iTunes has ever played those). I've never had trouble playing mov, mp4, m4v, mpg files before. Is this likely a problem with my reinstall of iTunes or is it that the latest version of iTunes has limited parameters than prior versions?
Thanks for any imput. I'd really like to be able to play all of my movies in iTunes like I could before.
Chad

I'm sorry that I have no solution to offer, but I also have noticed that several video files with the .mov extension that used to play just fine will no longer play in either the current QuickTime Player or in the older QT Pro Player 7. I have no idea what changed.

Quicktime V7.4 won't play movie rentals

I upgraded to QT 7.4 and now iTunes won't play my movie rentals. It just somes me the movie with no sound. I have even gone so far as to uninstall 7.4 and install 7.1, but then the movie won't play at all, just goes to the iTunes store and then stops, doing nothing. Can anyone help? Much appreciated.
Larry

I was having the same problem but just found a solution for IE. You need to make sure the QuicktimeCheck Class addon is enabled. Tools>Internet Options>Programs>Manage Addons. (Addons currently loaded in Internet Explorer)
I am not sure how this got disabled but enabling it got rid of the "Get the latest Quicktime" message and allowed me to view trailers once again.

ITunes won't play quicktime videos on Mac anymore.

I'm using 10.7.3
iTunes 10.6
MacBook Pro 2.6Ghz 4GB ram
iTunes won't play my video anymore and it's been a while I'm not sure when it occured if it's after an update to snow leopard or iTunes updates...
When I double click a video I get "This movie requires QuickTime, which is not supported by this version of iTunes." ??
...and cannot convert the option doesn't work I get this other message when trying to convert a version for APPLE TV in advanced menu "None of the selected files were converted because they could not be found."??
But the movies are quicktime movies in my library and the MPEG-4 plays in iTunes but not on APPLE TV.
From all my videos I get one only going through APPLE TV and when I try opening it it says error occured why opening and never works??
It seems APPLE is regularly messing things up in updates to loose people so they have to pay for tech support, I didn't upgrade to iPhoto 11 and cannot import anything anymore into it so my entire library is a dead one ; not a cool way to do business than messing people software so they have to buy newer versions!!!
Any specialists that know how to fix this ??

The 32-bit solution has never, I repeat, never worked for me. I've even done a full reinstall on a clean drive of OSX Lion with a fresh install of iTunes downloading a video of "The Big Bang Theory" that just came out this last thursday and still get the error (just finished the full reinstall to a clean drive now and, no, I didn't do any backup restores.)
The only solution I've found is to remove the video from iTunes, without deleting the file, then import the file back into iTunes.
Switching to 32-bit iTunes to run the file causes iTunes to tell me it needs to open iTunes to play the file then it sits and waits for itself to open until I cancel the process. The video then plays without audio.
I have noticed that I can stream the files to my Apple TV to play even while getting the error trying to play them on the computer I downloaded the files onto.
As a result of this error, I've had to reduce the amount of content I purchase from iTunes. no more buying whole seasons at a time unless I do it at the start of the season. Even then, I'm reconsidering it. The amount of work required to get the files into a playable status on the computer is simply too great on an on-going basis.

Itunes won't play a rented movie

Hello,
I have a Dell Mini laptop with 8GB disk space and a 16GB SD Flash Drive upon which I have installed and run Itunes Ver 8.0.2.20 with QuickTime Ver 7.5.5.
The Problem: I am unable to play a fully downloaded, rented, movie.
I am able to play movies I purchase and download and TV Shows that I purchase and download, but when I attempt to play a RENTED movie, Itunes will start, I am presented with the RENTED MOVIES SCREEN, i see the time remaining on my RENTED MOVIE, but when I double click on it to play or single click then click the play arrow, Itunes will play the first 1/2 second then lock up. I am forced to shutdown through Task Manager. At that point, upon restarting Itunes, none of the movies/shows will play (regardless of rental VS. purchase). I have to unistall and reinstall Itunes, wait a minimum of 24hrs for the rented movie to expire, then uninstall/reinstall again.
I've done this 3 times.
Admittedly, the Mini is an underpowered machine, however, it DOES play PURCHASED video just fine. Any tips or advice would be GREATLY appreciated!
Thanks in advance!

I have the exact same problem. Rented two movies, they downloaded in 25 minutes each. Went to play them over the weekend and my computer locked up, while the 24 hour clock was ticking. Had to go to task menu to end the program. Starting over yielded the same problem. The time ran out and movie was deleted but the charge was taken from my account. For the second movie I tried running it while I was logged onto iTunes. The same thing happened, only this time I had to eject from the program without being able to log off iTunes. VERY frustrating. Searched the iTunes help FAQs, blogs and forums and haven't found anything but your two postings. Does anyone have any idea how to solve this? And get our movies, or money, back? p.s. The purchased movies play just fine. NOT the rented ones.

ITunes won't play/QuickTime RunTime error -- Total Recorder related ...

Hello -- I am having some iTunes issues. It will not play any MP3s in my library ... it will play CDs, but I get an error message when I try to rip them. And, very odd, QuickTime gives me this error:
"The application has requested the RunTime to terminiate it in an unusual way. Please contact ehe applications support team for more information."
I know this is likely based on my installing the nefarious "Total Recorder" (boo!) and I'm well-versed in the issues it has with iTunes and have tried the fixed proposed on apple.com. I have removed it and even scanned my registry to make sure there are no references; and re-installed my audio drivers.
Any ideas?
Dell Inspiron 700m Windows XP Pro

... it's hard in the poor places tonight ...
When I try to rip I get the cryptic "An unknown error occured (-223)."
okay. what antivirus and antispyware applications are you running at the moment?
i've seen one case of that one being caused by interference by an antispyware package:
http://discussions.apple.com/thread.jspa?messageID=825155&#825155
(good lord ... and i now see Justin was getting the same "itunes won't play music" symptom too. i hadn't remembered that.)
perhaps first try switching your antispyware off (experimentally) prior to playing or ripping, to see if that helps. otherwise, let's try a reinstall with antispyware disabled (like Justin) to see if that helps matters.
love, b

ITunes won't play audio with mp4 or mov video

I have wasted many frustrating hours now trying to get iTunes to play mp4 and mov videos but can't get any sound. A few months back it was working fine. Tried ALL the suggested fixes like uninstalling, updating and checking all the MIME/File boxes. When I went back to QT 7.5 and played the files independently of iTunes everything was fine. Quicktime 7.6, 7.67 & 7.7.1 do not play the audio independently or under iTunes and of course iTunes won't play video with QT less than 7.7.1. The same mp4 videos uploaded to my iPOD work fine. I currently have iTunes 10.5.3.3 installed on a Windows XP SP3 on an e-machines pc. Ideas please!!

I got this problem as well. Seems as soon as I moved to version 7.6 it stopped playing my video audio. My music plays fine, but my video audio is non-existant. It's not the file itself because I can play off my iPod (though not off my iPod through iTunes) just fine. I've done all the suggestions above and NOTHING has worked. Is there anything else we can find???

Why is Lion so slow? Everything takes 2-3X as long as before and iTunes won't play most of my movies.

Got Lion. Now, opening a movie with Quicktime takes 10 seconds, opening ANY application takes twice as long as before, and iTunes won't play most of my movies that used to play in previous versions of iTunes. I'm frustrated. Even the web is markedly slower with pages taking 5-6 seconds to load up (and they are simple pages sans videos).
What gives? Any solutions? Anyone having similar issues?
The ONLY thing that took less time was Disk Utility...it ran in 4 minutes when it used to take 7--8 minutes.

Lion is much more demanding on memory. It is almost unusable on my computers that have 2 gig of memory. On the macbook air I am typing this from, it is using 1.5 Gig of memory out of 2 gig. Anything like playing a movie is going to be quite compromised. SL used about 400 MB for normal low-demand operations. The memory is soldered on in this laptop, so I am screwed, but it is fairly cheap and easy to add memory to most others. OWC is a good place to look. Max it out. I think your iMac can take 6 GB.

TS1859 I have a .mov file that won't play in QuickTime Player, MPEG Streamclip or in FCP but plays in VLC, how can I convert it so I can use it in FCP?

I have a .mov file that won't play in QuickTime Player, MPEG Streamclip or in FCP but plays in VLC, how can I convert it so I can use it in FCP?

hi
download perian from internet, it'll solve your issue.

Movie purchased in iTunes won't play. Audio is fine; video doesn't appear.

Movie purchased in iTunes won't play. Audio is fine; video doesn't appear.

Wormbog wrote:
I went back to iTunes but there's no option for me to re-download it.
Yes there is.
Go to the iTunes Store on your computer. Click the "Purchased" link about halfway down on the far right side. Click the "All" tab on top. The song is there. Re-download it.

TS3159 Some songs that I've bought on iTunes won't play on my iPhone 3GS even though they used to and they will still play on iTunes. Anyone know what I can do to get these songs to play on my iPhone again?

Some songs that I've bought on iTunes won't play on my iPhone 3GS even though they used to and they will still play on iTunes. Anyone know what I can do to get these songs to play on my iPhone again? Please help!

No, I haven't figured it out. And no one from Apple has contacted me to help. Very frustrating. Sure makes me want to not buy music on iTunes and just buy CD's.
Do you have a 3GS too? Maybe it's something with that phone??

Mov files won't play in Quicktime?

Hi,
I have to cut some footage with Final Cut Pro. I used an G5 for that which worked fine. But I have to change to a MacBook Pro with Intel Core2 Duo now, because the G5 is to slow.
Sadly, the footage I have won't play with Quicktime and - of course - neither with Final Cut Pro on the Intel Mac. I just have the sound, but no video. Seems like a codec is missing. but when I download the codec it won't install because it seems to be already installed...
I don't know how the footage was captured, I assume with FCP though... Info says: "Apple Intermediate Codec".
I updated everything except "Compressor" because the update fails.
I use MacOS 10.6.2 with my old FinalCut Pro HD 4.5 (Rosetta). I have Perian installed.
What can I do?
Message was edited by: schnapphase

This is a quick time Codec problem... I want nothing to do with FinalCut...
I have a series of videos from my wedding that I want to convert into some other format that can be edited in Premier.
The videos open in quicktime, but only give me audio and no video. VLC will wont even play them saying
"No suitable decoder module:
VLC does not support the audio or video format "icod". Unfortunately there is no way for you to fix this."
Any ways, I opened them up in quicktime and get the properties of the videos
Video track - 27.58MB - Apple Intermediate Codec
Sound track - 531.72KB - Integer (Little Endian)
The file itself is 28MB, so I know the video is still in there somewhere.
If someone could please tell me how to convert these, I would be greatly appreciated. These are the only videos of my wedding, so I really need them to be saved.
Please email me if you might have any suggestions.
Thanks
Message was edited by: JDizle96

Quicktime won't play movie files

I upgraded my iMac from 10.5._ to 10.6.4 and now my video files won't play on Quicktime 10 by double-clicking. I have to drag them to the Quicktime icon on the dock. How do I set the iMac to play use Quicktime as a player when I double-click?

brianak welcome to the discussion forums- How about if you highlight your file, then command-i, and in this info panel select *open with* QuickTimePlayer and *change all.*
Hope this helps.
Message was edited by: leroydouglas

MacBook Pro won't play .mov or .wmv files.

Since "upgrading" to Lion my MacBook Pro won't play .mov or .wmv files, all I get is a black screen and the audio. It's so frustrating!!
I've read many other posts all along the same lines and wherever possible I've tried to follow the advice which has been given but nothing works.    I've updated all the drivers I can and I've even reinstalled Lion, nothing makes a difference.
I'm not really looking for any more advice, all I want is someone from Apple to read these posts, realise there is problem and get working on a fix or update.
I had no problems when running Snow Leopard and it would seem, looking at everyone else's problems, that the common issue is Lion.   Seriously, this is one area where Lion is a backwards step.   It should just work (like most things from Apple), but it doesn't.
Personally I believe there is a problem with Lion but from what I've found out from speaking to friends with other Apple kit, this might be a random issue only affecting some people as some have said they've had no problems while others have had the same issues as me.    One guy reinstalled Lion and it resolved the issue for him, I've not been as lucky.
As I say, I'm not really looking for more advice, simply some sort of update from Apple to fix it.   PLEASE!!!

I'm not really looking for any more advice, all I want is someone from Apple to read these posts, realise there is problem and get working on a fix or update... As I say, I'm not really looking for more advice, simply some sort of update from Apple to fix it.   PLEASE!!!
This is a peer-to-peer user forum. Perhaps you would see more action if you and others would file a formal "Bug" report with Apple QuickTime technical people rather than repeatedly reporting a possible problematic problem which may or may not affect others on a random basis. QUICKTIME PRODUCT FEEDBACK
Since you aren't seeking further advice here is what I have observed. Not being a regular WMV file user, I had to create my own sample file to test—a WMV 9 file containing WMV3 compressed video and WMA2 compressed audio. Since I normally use QT 7 as my primary media player, I also stored the WMV data in its partially decompressed form in an MOV file container to avoid pre-playback delays in "classic" player routines and also provide a secondary playback test of MOV wrapped content. These files play as follows using the Flip4Mac component/player support and uncoded URL uploads:
QT 7.6.6 "Open File" - both files play correctly.
QT 7.6.6 "Open URL" - both files play correctly.
QT X.1 "Open File" - WMV file plays correctly. MOV file plays video without audio.
QT X.1 "Open Location" - WMV file appears to open but plays with "black" screen and no audio. MOV file plays video without audio.
VLC "Open File" - WMV plays correctly. MOV file doesn't open,
VLC "Open URL" - WMV file plays correctly. MOV file appears to open but nothing plays.
MPEG Streamclip "Open File" - both files play correctly.
MPEG Streamclip "Open URL" - both files play correctly.
GarageBand - WMV file will not import but MOV file does.
iTunes - WMV file will not import. MOV file container is accepted but as soon as iTuness sees the compression formats, it aborts import.
Safari - WMV file URL auto-downloads and playes in the QT X.1 Player. The MOV file URL opens and plays in Safari.
As you can see from these results the files do play but are subject to many different constrints based on old/new video technology support, independent QT subsets and/or container trapping constraints. In short, individual user results will depend on presence/absence of component support, actual compression formats, file container, application being used, and how the application is being used. Unfortunately, most users here can't or won't provide the prerequisite information or a sample file for independent examination. This makes it next to impossible to give advice in these matters or categorize the specific nature of the problem.
SAMPLE WMV FILE
SAMPLE MOV FILE

Can I move only my iTunes movies, not my iTunes music, onto a flash drive? And, is there a program (apart from iTunes) that can play movies on MacBook Air?

I have a MacBook Air and I need to free up space...
1) I have three series of a tv show on my itunes which are taking up loads of memory - see image - I want to move these movie files onto a Flash Drive. However I do not want to move my itunes Music onto the flash drive, only my Movies, and want to keep my music on my hard drive.
Is this possible?
2) I have managed to copy the movie files onto the flash drive, however when I tried to play one to check that they were loaded properly it didn't have a program that could run the file (they have copied over in a m4V format). Do the MacBook Air's not have a separate program other than itunes that can play movies? If so, is there a program I can get to solve this problem? I went onto the App Store to see if there was something I could download, but all the apps were for creating DVD's, not simply playing them.
3) If 1. & 2. questions are solvable, will it then be safe to delete the movies from my itunes?
Thank you so much for any answers posted.
Best,
Eloise15.

1) However I do not want to move my itunes Music onto the flash drive, only my Movies, and want to keep my music on my hard drive.
Is this possible?
Yes
2) Do the MacBook Air's not have a separate program other than itunes that can play movies? If so, is there a program I can get to solve this problem? I went onto the App Store to see if there was something I could download, but all the apps were for creating DVD's, not simply playing them.
If you can play the movies in iTunes, you should be able to open the movie files using Quicktime, which should already be on your system. If you have already transferred the files to your flash drive, open the flash drive in Finder, and hold control when you click on the movie file (or right click if you have the enabled) and select Open With Quicktime Player. This should play the movie directly from the flash drive.
If you want to set all .m4v files to open with Quicktime by just double clicking on the file, you can follow the steps here: http://www.tech-recipes.com/rx/2573/os_x_how_to_change_default_application_to_op en_file_type/
3) If 1. & 2. questions are solvable, will it then be safe to delete the movies from my itunes?
You can move the TV shows to your flash drive by dragging them from the iTunes window to your flash drive in Finder or the flash drive icon on the desktop. When you are sure everything is transferred over to your external device, you can delete the movie from iTunes. I recommend playing the videos from the flash drive first before deleting them in iTunes.
To delete the videos from iTunes, you can highlight them and press the delete key on your keyboard. In the next prompt, you would want to move it to the trash so that it is deleted from your internal hard drive.
I hope that helps!

ITunes won't play movies, Quicktime will

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