ITunes won't show my iPhone as a connected device

Had an issue with my phone, when syncing files would appear on my phone but not actually be able to play so i deleted all the files off of my phone and started following trouble shooting steps however now iTunes won't show my device as connected however it is charging and my computer has recognized it as being plugged in. I have also tried syncing over wi-fi but it doesnt give me the option to and the 'sync now' button is greyed out. Any help would be much appreciated as i listen to music about 5 hours a day on my iPhone.

Hi there mead266,
If I understand correctly your phone is not being seen in iTunes but otherwise your computer does detect that it is plugged in. I would recommend the troubleshooting in the following article to help you get that resolved, named:
iPhone, iPad, or iPod touch not recognized in iTunes for Windows
Thank you for using Apple Support Communities.
All the very best,
Sterling

Similar Messages

ITunes won't show my iPhone backup file

I was trying to upgrade my iPhone 4 (GSM) to iOS 5.0 GM, so I updated my iTunes and everything, BLAH BLAH BLAH!
All of a sudden, my backup that I made earlier didn't appear in the Devices tab in iTunes Preferences. It's still in the Mobile Sync folder, everything there, but for some reason iTunes won't recognize it, so I can't restore all of my contacts, photos and such to my iPhone. PLEASE HELP!!!!

did you ever get it resolved, i am having same issue?

ITunes won't sync my iPhone 4 or connect to iTunes store.

Hello, I have iTunes 10.7 and it won't sync my iPhone 4, it gets stuck at step 2 "making backup", it also does not connect to iTunes store, it keeps rolling "accessing iTunes Store" and nothing happens, I checked the diangostics options, it says "Internet connection verified" and "Secure link to iTunes failed".
Note that I use Windows Vista Business (Service Pack 2), and that I made sure that Windows firewall allows iTunes to connect to the internet via both ports 80 and 443.
Note: my iTunes still syncs my iPod Nano 4th generation successfully but it won't sync my iPhone 4.
Attached a screenshot of the diagnostics result:
And here's the full text for the diagnostics result:
Microsoft Windows Vista Business Edition Service Pack 2 (Build 6002)
Hewlett-Packard HP Compaq 6710b (GF938AT#ABA)
iTunes 10.7.0.21
QuickTime 7.7.2
FairPlay 2.2.19
Apple Application Support 2.2.2
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.0.0.59
Apple Mobile Device Driver 1.62.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0020A8FC0930EFD0
Current user is an administrator.
The current local date and time is 2012-10-08 16:04:28.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: eab554cbf76eb2e2ec28e21a578ba0f3
iPodService 10.7.0.21 is currently running.
iTunesHelper 10.7.0.21 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:    {B602C183-338A-4993-9F30-1A0C6B9F6D2F}
Description:    Intel(R) PRO/Wireless 3945ABG Network Connection
IP Address:    192.168.2.102
Subnet Mask:    255.255.255.0
Default Gateway:    192.168.2.1
DHCP Enabled:    Yes
DHCP Server:    192.168.2.1
Lease Obtained:    Mon Oct 08 15:58:39 2012
Lease Expires:    Tue Oct 09 15:58:39 2012
DNS Servers:    192.168.2.1
Adapter Name:    {DBB9A141-05A5-4803-822E-B75F41D89847}
Description:    Broadcom NetLink (TM) Gigabit Ethernet
IP Address:    0.0.0.0
Subnet Mask:    0.0.0.0
Default Gateway:    0.0.0.0
DHCP Enabled:    No
DHCP Server:
Lease Obtained:    Thu Jan 01 02:00:00 1970
Lease Expires:    Thu Jan 01 02:00:00 1970
DNS Servers:
Active Connection:    LAN Connection
Connected:    Yes
Online:        Yes
Using Modem:    No
Using LAN:    Yes
Using Proxy:    No
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
iTunes has never successfully accessed the iTunes Store.
Please help, thanks.

Man! thank you so much! After applying that command the problem completely disappeared and now iTunes is working perfectly! I really don't know how to thank you! I have been suffering from this problem since more than a month ago, I even bought new albums and couldn't sync them to my iPhone!
Not only that, I had also other issues with iTunes like when Windows starts up the "Apple Mobile Device Service" always occupies %50 of the CPU usage, that issue has been resolved also.
I also had problems with Google Chrome, Google Chrome was not able to open a lot of pages i.e. hotmail.com, 9gag, and sometimes YouTube, but now it's working perfectly! Seriously what kind of magice command is that?!
But I also was able to recognize what was causing the problem, I'm using the program "Internet Download Manager 5.19", and after I applied that command and restarted my computer, this window appeared:
First I clicked "Yes" and it asked to reboot the system, after rebooting, all the old problems were back, so I recognized that IDM is what was causing the problem, so I applied the command once again, restarted my computer, and this time I clicked "No" to this window, and now everything is working just fine.
Thank you very much for your help, you saved my life!
Cheers

My iTunes won't recognize my iPhone 4 as a device.

Ever since I downloaded iOS 7, my iPhone won't connect to iTunes. It'll connect to the computer just fine, just not iTunes. I was wondering if anyone could help? Thanks.

PC or Mac?
Are you running the current iTunes version on your computer?

I just downloaded the latest version of iTunes on my PC, Window 8 and now it won't recognize my iPhone 4. The device never shows in the menu bar

I just upgraded to 11.1.4.62 and now my iTunes won't recognize my iPhone 4. The device never shows in the menu bar

Hello there.
The following Knowledge Base article provides some great, in-depth steps for troubleshooting your issue:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

ITunes won't load my iPhone but the colour wheel showed up

I've been syncing my iPhone 5 to my iTunes (I'm using MacBook Pro), but about a month ago after an software update in my iPhone, iTunes won't load my iPhone.
The iTunes recognised my iPhone as the symbol showed up and the colour wheel for loading showed up.
But the colour wheel showed up forever. I've waited for 2 hours and its still there, and I can't click anything in my iTunes although background music is still playing. I had to force quit my iTunes (but my iTunes works normally if there is no phone connected to it)
I've updated my mac to OS X Yosemite, latest, and my iPhone to iOS 8.1.3. I tried resetting network setting on my phone.
PS: I can sync iTunes with my iPod 2nd generation, but not my iPad (same problem).
Please help, I want to sync my phone to iTunes. iPhoto works with my phone!

Did you reinstall iTunes and Apple Mobile Device Service? http://support.apple.com/kb/HT1747
Try to connect your phone in recovery mode: http://support.apple.com/kb/HT1808

Itunes won't regonize my iphone - running windows 8

itunes won't recognize my iphone - running windows 8

I found this under another post, it works(not stealing credit) just trying to help. Re: Upgraded to iTunes 11.1 and now it won't recognize my iPhone Sep 18, 2013 2:15 PM (in response to davidsh_seattle) I was able to fix it! iTunes can now see my iPhone5. I followed these instructions: http://support.apple.com/kb/TS1538 And re-installed the "Apple Mobile Device USB Driver". • Right-click the Apple iPhone, Apple iPad, or Apple iPod entry in Device Manager and choose Update Driver from the shortcut menu. • Click "Browse my computer for driver software." • Click "Let me pick from a list of device drivers on my computer." • Click the Have Disk button. (If the Have Disk option is not present, choose a device category such as Mobile Phone or Storage Device if listed, and click next. The Have Disk button should then appear.) • In the "Install from Disk" dialog, click the Browse button. • Use this window to navigate to the following folder: C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers. • Double-click the "usbaapl" file. (This file will be called "usbaapl64" if you have a 64-bit version of Windows. If you don't see "usbaapl64" here, or if there is no Drivers folder, look in C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers. instead). • Click OK in the "Install from Disk" dialog. • Click Next and finish the driver-installation steps. Open iTunes to verify that the device is recognized properly. this worked to sync my iphone 5. not i4 or i3 phones(now ipods) In Device Manager I also noticed I had 3 apple drivers under Portable devices. I deleted two of them. I updated the remaining driver, now I can sync my i5, i4 and i3. You may have to View hidden devices. Open device manager view-show hidden devices portable devices apple iphone "highlight" right click, update device if you have multiple apple iphone under portable devices, delete all but one.

2 things: iPhoto isn't automatically copying all my imported photos into an iPhoto album folder AND ever since i upgraded my MacBook 120GB to Snow Leopard, iTunes won't recognize my iPhone.

So i have a 120GB MacBook that's about 4 years old (just updated to Snow Leopard--been working in Iraq, i'm a little behind).
Never had a problem with it.
I also have an iPhone 4 which i've had for about a year (up-to-date software as of about a month ago).
Never had a problem with it.
I've had iTunes for years of course (up-to-date).
Never had a problem.
1.
Now my iTunes won't recognize my iPhone since the Snow Leopard update.
iPhoto will recognize my phone, but iTunes won't.
Went through all the preferrences and i can't find anything that isn't set properly.
iTunes Helper is used during startup.
Everything seems fine.
Any help?
2.
I use a WD external hard drive to back my Mac up every week or so.
I recently realized that half of my pictures from iPhoto are not copied to the external.
They haven't been transfering over.
So i snooped through my folders and as it turns out, iPhoto hasn't been copying the pictures i import from my iPhone to iPhoto and saving them as .jpg files in the pictures folder (or iPhoto album or whatever) like i think it's supposed to.
My pictures folder has approx half of all my pictures in it, meaning at some point (probably 2 years ago) iPhoto stopped making the file copies of my imported pictures.
I do not know why.
No idea how to fix it.
If i were able to fix that (with your help), would all the pictures that haven't been copied automatically copy to my pictures folder once i had the issue resolved or would there be a lot of dragging and dropping?
I've been clumsily and sloppily copying all my pictures to a new folder on my desktop and manually transferring that folder to a thumb drive (which i keep in my pocket) and my external (just so i have them in some form) in case my computer crashes or a mortar shell lands on my room and blows my computer up.
Can anyone please help me with any of this?
I can't just stoll down to the Apple store to ask the Genius Bar (I'm in Baghdad) and i don't have Apple Care so no one will help me on the phone when i call Apple.
Thanks so much.

hey mill1640,
Did you ever get your iPhone to register with iTunes? I just upgraded as well to Snow Leopard, and my my isn't recognized at all also.
If you did get this resolved, I would appreciate a little suggestion in the right direction.
Many thanks,
Josh

I tried to install the new iOs 7 on my iphone 4, but it wasn't completed (showing error 4005). Now, my iphone is stuck on the itunes' logo with the usb cord, and I can't use my phone. And itunes doesn't detect my iphone when I connect it on my computer.

Hi everyone! I tried to install the new iOs 7 on my iphone 4, but it wasn't completed (showing error 4005). Now, my iphone is stuck on the itunes' logo with the usb cord, and I can't use my phone. And itunes doesn't detect my iphone when I connect it on my computer, so I can't put it in recovery mode or someting like that... What can I do?? I tried everything they tell me to do in the apple support but nothing seems to work. Thank you!

No problem, glad to help!
Update: my PC USB hub was connected to a USB 3 port, I connected the 30 pin cable directly to my PC, And the restore worked just fine. Restored phone from iCloud backup and seems to be working fine.

Just upgraded macbook to Snow Leopard, and now itunes won't recognize my iphone. I tried turning all off, and on. I have the newest version of itunes. Will I have to reset my iphone (and also ipod touch?), and if so, does it mean I lose anything?

I just upgraded macbook to SnowLeopard 10.6.3 and now itunes won't recognize my iphone. I tried turning everything off and restarting. I have the latest version of itunes. If I have to reset the phone (and ipod touch), what does that mean? Will I lose anything? How long will it take? thanks

Start iTunes. Make sure you really are running the version you think you are. Sometimes people end up with two copies, different versions.
Mac OS X v10.6: iOS device not recognized in iTunes after restart - http://support.apple.com/kb/TS3540
iPhone, iPad, iPod touch: Device not recognized in iTunes for Mac OS X - http://support.apple.com/kb/TS1591
Troubleshooting iTunes installation on Mac OS X - http://support.apple.com/kb/HT2311 - read section on Opening iTunes for information about running multiple copies of iTunes.
You say you are running Snow Leopard 10.6.3. That version will not run the latest iTunes which requires 10.6.8 If you need iTunes 10.7 you have to be running 10.6.8
Mac OS X 10.6.8 Update Combo v.1.1 - http://support.apple.com/kb/DL1399
Message was edited by: Limnos

I had to reformat my computer and now itunes won't recognize my iphone. How can I fix this?

I had to reformat my computer and now itunes won't recognize my iphone. How can I fix this?

iOS: Device not recognized in iTunes for Mac OS X
iOS: Device not recognized in iTunes for Windows

HT1338 i upgraded from leopard to snow leopard ( i know i am really behind) but now iTunes won't recognize my iPhone. and the updates keep crashing when they are trying to install...help!

I upgraded from leopard to snow leopard. now iTunes won't recognize my iphone, and the upgrading the software keeps crashing.. help!!

Mountain Lion is OS X 10.8
10.6 was called Snow Leopard.
To use iTunes 10.7 the following is required:
Macintosh System Requirements
Mac computer with an Intel Core processor and 512MB of RAM
OS X version 10.6.8 or later
Safari 4.0.3 or later
400MB of available disk space
Broadband Internet connection to use the iTunes Store
Do you use iTunes Match?
That way all of your songs would be matched with the master song on the iTunes servers independently of iTunes on your Mac or PC...
Look here for further information: http://www.apple.com/itunes/itunes-match/

My iTunes won't detect my iPhone that has to be restored via iTunes *because if pass code problems* and its running iOS 7.2

my iTunes won't detect my iPhone that has to be restored via iTunes *because if pass code problems* and its running iOS 7.0.4

If itunes is comming up and saying it can't read the device because it's locked with a passcode, you may have to put your device into recovery mode first.
To put your device in recovery mode: (Following these steps will erase your device and reset everything to factory defaults)
1) press and hold the power button until you see the slide to power off option
2) swipe to power off
3) Press and hold the home button while the device is off and connect it to your computer. Continue holding the home button until you see a graphic with the iTunes logo with a picture of a USB cable below it.
4) iTunes should give you a message that it has detected a device in recovery mode. Click ok and then select Restore iPhone. iTunes will download a fresh copy of iOS and then wipe the device and restore it. Depending on the speed of your computer's internet connection this may take a while. Just leave the iphone connected to your computer until it's finished.
If itunes is not detecting it at all or is Not giving you the message that the phone is locked with a passcode, you may end up having to reinstall itunes. This seems to be a fairly common problem after the most recent itunes update (11.1.5)
If this is the case and you happen to be running a windows based computer you will have to uninstall itunes in this order from your programs and features option in control panel:
iTunes
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support (iTunes 9 or later)
Then download and reinstall itunes from itunes.com try putting your device into recovery mode again and restore.
Hope this helps.
Cheers.

Just updated my iPhone. iTunes won't recognize my iPhone. I get "internal device" problem.

Just updated my iPhone. iTunes won't recognize my iPhone. I get "internal device" problem. Help!

Haven't heard back from them. Took it the adapter to the Apple Store with one of the mics and the Blue Shirts said it was the proper adapter.

My iTunes is not showing my iPhone but my computer is reading it. How can I get iTunes to realize my phone is there to sync music onto it?

My iTunes is not showing my iPhone but my computer is reading it. How can I get iTunes to realize my phone is there to sync music onto it?

Device not detected in iTunes for Windows

ITunes won't show my iPhone as a connected device

Similar Messages

Maybe you are looking for