J4680 All-In-One won't print

After upgrading to Snow Leopard, my HP J4680 won't print. It does everything except put ink on the paper. I have downloaded all S/L updates and even tried reinstalling drivers from the HP website. My printer operates in wireless mode.

1 HP printers and MFDs are notoriously poor performers with OS X 10.6
2 for real help on this, I'd move this thread over to 'Print & Fax', where there are a lot of people with a lot of experience in dealing HP nonsense.
3 I used to have an HP MFD. I no longer do, because I got tired of putting up with HP nonsense.

Similar Messages

  • C3180 Photosmart All-in-one won't print. Gives message 'clear paper jam.' There is no paper jam.

    C3180 Photosmart All-in-one won't print. Gives message  'clear paper jam.'  There is no paper jam.  About a month ago there was a paper jam, but was removed.  It worked fine since then until yesterday.  I've tried all the HP trouble-shooting suggestions- unplug, take apart, manually move carriage, etc. and nothing has solved the problem.  The paper does not advance...all that happens if I try to print is a lot of noise like carriage going back and forth and after a/b 1-2 minutes it will show the "red X" blinking on the printer and a message on the computer screen, "Clear paper jam."  When the problem first started yesterday the message was that the printer was "Out of paper."  I need to print a resume and this is just the wrong time for someone such as myself with little computer knowledge to try to figure it out.  Thanks for any suggestions!

    Hi there pattimessick,
    You may not need to remove/re-add. Try downloading and running the print and scan doctor located here:
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03275041&cc=us&dlc=en&lc=en
    It can fix a lot on its own (especially connectivity problems) and if not give a better idea of what is going on.
    Best of Luck!
    You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

  • 6150 All-in-One won't print black

    My HP Photosmart 6150 All-In-One won't print black. There is a new black cartridge and all the other inks are fine as well.  I've cleaned the printhead 3 times and all that printed was yellow.  I then  ran an alignment. The alignment failed, but it wasn't because of a paper issue. The manual says it could be that the printhead assembly or the sensor is defective. Is it worth getting that fixed, or should I just get a new printer? I've had this one for 8 years and it's worked great until now.

    Hi , Welcome to the HP Forums! I noticed that your HP Photosmart c6150 will not print black. I am happy to look into this issue for you!  According to this guide, Color Mix or Missing Colors on the Diagnostic Page, it states: Missing colors occur when the printhead nozzles dry out. Since you have tried cleanign the printhead multiple times, and the issue is still occuring, I would consider having the printer serviced/or replaced. Please contact HP, phone support for further assistance. (After you fill out the information, you will be given a phone number.) If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector. Best regards!  “Please click the Thumbs up icon below to thank me for responding.”

  • 6310 all-in-one won't print!!!!

    6310 all-in-one will not print--after reload of driver...driver is up to date---still won't print!!!

    What operating system? Does the Officejet 6310 still make copies correctly?
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • Hp officejet j4580 all-in-one won't print from the internet.

    My officejet j4580 all-in-one printer won't print anything I try to print off the internet, nor from microsoft word.  I tried reinstalling, but it gets stuck at 94%, and it took almost 3 hours to get to that point.  What can I do?  My operating system is microsoft vista.
    This question was solved.
    View Solution.

    Hi,
    Here are a couple of things to try.  I would first start with downloading and running the Print Diagnostic Utility.  IF this doesn't clear it up, then try the document on Problems printing from the internet.
    Print Diagnostic Utility
    Problems Printing from the Internet
    See if either of these help.
    Say Thanks by clicking the Kudos Star in the post that helped you. Please mark the post that solves your problem as Accepted Solution.
    I am employed by HP

  • Photosmart 3310 all in one won't print.

    HP diagnostic tool says everything is fine, but my photosmart 3310 all in one just won't print. Using OS Vista 64

    Hi ljwzx,
    Can you print the self test page from the printer?
    How to print a self test page from the printer:
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00409857&tmp_task=useCategory&cc=us&dlc=en&jump...
    I am not sure which Diagnostic utlity you used previously. I have included the two which should assist with your printing issue. Try the Print Diagnostic utility first.
    Print Diagnostic Utility:
    http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-91799-1&cc=us&dlc=en&lc=en&...
    Network Diagnostic Utility:
    http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-96434-1&cc=us&dlc=en&lc=en&...
    I am an HP employee.
    Say Thanks by clicking the Kudos Star in the post that helped you.
    Please mark the post that solves your problem as "Accepted Solution"

  • C4680 All in one won't print black

    C4680 printer shows low black ink level, and won't print black.  Prints color fine.
    Already have tried the following:
    Printer stopped printing a letter, showed low black ink level.
    Purchased and installed new black ink cartridge, still won't print black, still low black ink indicator
    Did printer cleaning three times.  No help
    Switch off, remove cables etc as recommended on  HP site.  No help.
    Completely deleted printer from devices and reinstalled.  No help.
    Called HP help, after 30 minutes of BS told me cartridge was low after I told him three time I had just bought and installed a new one. 
    It will not copy black either
    Any new ideas?
    Thanks.
    Bill

    Clara- I did call phone support as I stated in my post; and their response was extremely irritating, just like your last post. Told Surha the  phone guy all that I had already done and he kept telling me to do the same things.  Didn't even say, I know you did this but let's  try it again. 
    I clearly stated in my post that I purchased and installed a new ink cartridge, didn't help.    I appreciate your trying to help on your own time possibly, but  READ THE POST.  I am aggravated because I have a problem and you are telling me to do things that I have already done that didn't help.
    If you have something new to suggest, great, that's why I am contacting HP.  If not just say, "yeah you have tried everything that they tell us to go through.  You may need to take in to a service depot or just buy a new printer.  Sorry."
    By the way, there are several reports on other internet sites of the same problem with no solution.  HP obviously has no clue.  Hope someone in engineering or wherever is looking into this.
    Bill

  • Officejet 6210xi all in one won't print in color

    I didn't use the color part of my printer for a year, then I bought and installed a new color ink cartridge. However, it still won't print in color. It will print in black but only black, no greyscale. I've tried cleaning the heads, resetting the system, I've double checked to make sure the ink cartridge is the correct one and it is. I've looked through all the faq's in the printers menu but nothing works. Any help is appreciated, I'm about to give up and just get a new printer.

    Hi @Jaim_Faul ,
    I see that you are having issues printing in color. You tried a new cartridge and have the same results. I would like to help
    you out today.
    I would do a hard reset to see if that will resolve the issue.
    Leave the printer on and unplug the power cable from the printer and wall outlet for 60 seconds.
    Then reconnect the power cable to the printer and wall outlet rather than a surge protector.
    This ensures the printer is receiving full power and may help this situation.
    Try these steps to see if it will resolve the issue.
    Missing, Faded, or Dull Colors.
    Go to Step 3 - Print a diagnostic page. Just to see if it is a hardware or software issue.
    You mentioned that you cleaned the cartridge heads, I still included this document to make sure all the areas for the electrical contacts were cleaned on the cartridge and inside the printer. Cartridge Error. Disregard the title.
    Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
    http://www8.hp.com/us/en/contact-hp/ww-phone-assis​t.html
    Have a great weekend!
    Thank You.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Gemini02
    I work on behalf of HP

  • Hp 1315 all-in-one won't print black

    1315 all-in-one prints text in green (instead of black), prints multi colored documents in green and yellow. Both cartridges are new. Prints test page fine. Extended self test:
    Vert cart to cart alignment setting: 0  0
    Horizontal ......                                0   0
    Black Bidirectional Alignment Setting:  0  0  0  0
    Color Bidirectional..........                       0  0
    Also printer runs a test page each time it is turned on.

    Hi,
    I think this document might help you with your colors and with the printing a test page each time you turn it on.
    Troubleshooting Print Quality Issues
    For your colors not matching - follow solutions 1 through 4
    Solution 5 and Step 5 on Align the Printer - make sure you follow the steps all the way to the end of this by scanning the alignment page.  This should stop the printing of a test page each time you turn it on.
    See if this helps...
    Say Thanks by clicking the Kudos Star in the post that helped you. Please mark the post that solves your problem as Accepted Solution.
    I am employed by HP

  • Envy 4502 all in one won't print from Windows XP

    I just set up and successfully installed the software for my Envy 4502 on an old PC running Windows XP.  The internal test page comes out fine, but when I send a document it appears very briefly in the print queue then disappears and the document won't print.  Any ideas.  I've tried all the stuff that the HP Doctor suggests, uninstalling then reinstalling etc.

    Hi @Sianeo 
    Welcome to the HP Forums. I would be happy to help you print from your Windows XP operating system to your Envy 4502 printer. I understand your print jobs seem to be disappearing from the print queue.
    What stuff did you try already? WHat did the Print and Scan Doctor suggest?
    Please try bypassing the spooler to see if you can print directly to the printer.
    1. Click on start and go to devices and printers.
    2. Right click on  the printer and click on printer properties.
    3. Choose the option "Print directly to the printer".
    4. Click apply and then ok.
    If this works follow the next steps and try to print again.
    Hold down the Windows Logo key () on the keyboard and the 'R' to open the run box
    Type services.msc and press Enter
    Locate Print Spooler and double click on it to open the Spooler properties 
    Make sure startup type is set to Automatic, if it is not please click on the drop down and choose Automatic
    Under Service status, please Stop the server, and then wait a moment and click Start
    If bypassing the spooler does not result in a successful print, let me know. Please post back to let me know if the issue is resolved, if bypassing the spooler led to a successful print, and what steps you had performed prior to posting on the forums. Thanks. 
    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

  • 8600 all in one won't print or scan documents placed directly on glass?

    I have a new Officjet 8600 All In One model N911A.  I can't get it to print or scan a document placed directly on the glass.  It will print and scan using the auto document feeder only.
    I am working wirelessly and tried to run the HP Hardware Diagnostic Utility but it tells me the printer isn't connected to my computer.  Ugh!
    All I wanted to do was copy a page from a magazine.
    Any help would be greatly appreciated.

    OK, try installing this firmware. Depending on which OS you have, please select the link below:
    Windows 7 
    Windows 8
    Try to copy and scan after this update. 
    Remember if you find any of my post helpful or want to say thanks make sure to click the white star under my name to give me Kudos.
    I really appreciate it!
    Let me know the outcome.
    Thanks!

  • Officejet9120 all-in-one won't print yellow

    My brand new hp yellow cartridge C4838A won't print.  The 9120 display shows the cartridge is full.  The confirguration page output contains no yellow.  I have cleaned the print head, reseated the cartridge many times, aligned the print heads, calibrated colors (which of course didn't work because the yellow will not engage).
    Until my last yellow cartridge expired, everything worked fine, yellow printed.  The three color cartridged all expired on the same day.  The new magenta and cyan are working fine.  It's just that pesky yellow that's a problem.
    Anyone have a solution out there?  I'll appreciate your input.
    ML

    Hi , Welcome to the HP Forums! I noticed that your HP Photosmart c6150 will not print black. I am happy to look into this issue for you!  According to this guide, Color Mix or Missing Colors on the Diagnostic Page, it states: Missing colors occur when the printhead nozzles dry out. Since you have tried cleanign the printhead multiple times, and the issue is still occuring, I would consider having the printer serviced/or replaced. Please contact HP, phone support for further assistance. (After you fill out the information, you will be given a phone number.) If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector. Best regards!  “Please click the Thumbs up icon below to thank me for responding.”

  • My HP Photosmark 6510e All In One won\'t print in black

    My HP All in One e printer is not printing in black.  I am running W7 64bit.  The printer is wireless.  It was working fine until today.
    I put in a new black cartgride, ran printer tests and alignment.  The printer is printing in color only.  I have uninstalled and reinstall the printer.  Now what?  

    Hi JaniceRae,
    I understand your printer is not printing in black ink.  I would take a look at this document it provides some good troubleshooting steps.
    Let me know how it goes.

  • Hp officejet 6500 all in one won't print in black

    I cleaned the printhead to eliminate clogs which had worked in past.  Did not work this time. 
    Purchased and installed a new printhead and ran a report which showed the black ink working. 
    Ink levels in all cartridges, however, were low.  Purchased new 920 XL cartridges and installed.  Ran an alignment and said it failed.
    Ran the cleaning of the printheads and then ran a report and still no black ink.
    Ran status and quality reports and now the black will NOT print (when it was printing the day before with the new printhead). 
    HELP!  Why will the black suddenly not print.  The printhead is new and the hp ink catridges are all new. 

    Hi, Jamison ~
    I had tried many of the things you noted (from the link) and at one point got an acceptable quality report (that included black) after replacing the printhead so it was particularly frustrating to then go back to no black after loading ink cartridges.  I had done the partial reset too (as I had seen that recommendation on a forum) waiting hours for it to sort itself out wasn't acceptable when I needed to print something.
    I have to admit that I finally threw in the towel and just got another printer.  I need to be able to have something reliable and tire of always sorting through how to unclog; clean; reset; order parts; get new cartridges; run through mutiple cleaning printhead cycles.  The lack of black print just seems to happen too often. 
    Thank you, though!  I truly appreciate you taking the time to write a thorough response for me.
    JFW
    Jamieson wrote:
    Hi @jfw , and welcome to the HP Forums!
    I see you are experiencing print issues.  I would like to try and help.
    It appears you have covered much of the troubleshooting already.
    I would recommend removing the ink cartridges, and performing a power reset. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
    I would also recommend this document on Fixing Print Quality Problems for the HP Officejet 6500 All-in-One Printer Series.
    If that doesn't resolve the issue, the best recommendation I could make would be to contact HP directly.  You can utilize this website to learn how to contact HP appropriately, based on your region: Contact HP Worldwide.
    Thank you for posting on the HP Forums.

  • 6500 All in One - Won't print in black, no error message

    Twice now I've returned a black cartridge to Staples, thinking there was something wrong with it because the printer would print fine for the first 20-40 copies, then just stop.  When it happened a third time, I started thinking maybe it's not the ink cartridges.  The printer just won't print in black.  I can change the font color to blue and all's well.  When I try to print something in black, the printer ACTS like it's printing but nothing shows up except any color items.  The diagnostics don't show any problem, the printer has no error message, even shows the ink cartridge full (which it is) ... but it just won't print in black.
    This question was solved.
    View Solution.

    Try soaking the printheads as described in this post.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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