Jabber 4.4 "Graphics card or driver not supported" error on one machine but not another.

Hi, I looked at the KB document but the email link on it no longer works.
I have two end-users using Jabber 4.4 on identical machines, same specs, same driver build and OS image. One gets the "Graphics card or driver not supported" error, the other does not.
We have two DellOptiPlex 7010's,
Both had 2 instances of AMD Radeon HD 7470 - they are dual monitor machines.
In both cases the driver version 8.922.0.0, Driver Date 12/6/2011. This is the latest Dell has on their website.
On one machine when I run a fresh install for Jabber for TelePresence 4.4 it works fine. But on another the user first gets
"supportabilitytest.exe has stopped working
A oriblem cause the program to stop working correctly. Please close the program."
Then when that's closed out we get:
"Graphics card or driver not supported!
New features in this version of Jabber Video are not supported by your computer's graphics driver.
Update to the newest graphics driver available and run Jabber Video again."
I can't believe it's just a matter of upgrading the drivers because in this case one machine with identical drivers works.
I appreciate any insights, thanks !

Hi ksouthall,
It sounds like the openGL supported version did not install on the one that is failing. There isn't much we can do regarding that error. Best practice is to always upgrade to the latest manufacturer's available driver. Client requirements are below.
Windows 7 (32-bit or 64-bit), Vista, or XP (SP 2 or newer), with OpenGL 1.2 or newer.
For 720p HD video calls, Intel Core2Duo @ 1.2GHz or better.
For VGA video calls, Intel Atom @ 1.6GHz or better.
Webcam, built-in or external. You need an HD webcam if you want other callers to see you in HD.
Broadband Internet connection with a recommended bandwidth of 768kbps upstream and downstream. You need about 1.2Mbps upstream and downstream for 720p HD video calls.
Regards,
Jason

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Date/Time: 2007-10-03 21:53:13.057 -0700
OS Version: 10.4.10 (Build 8R2232)
Report Version: 4
iChat Connection Log:
AVChat started with ID 996873621.
blafusel13: State change from AVChatNoState to AVChatStateWaiting.
0x1763daf0: State change from AVChatNoState to AVChatStateInvited.
0x1763daf0: State change from AVChatStateInvited to AVChatStateConnecting.
blafusel13: State change from AVChatStateWaiting to AVChatStateConnecting.
0x1763daf0: State change from AVChatStateConnecting to AVChatStateEnded.
Chat ended with error -22
blafusel13: State change from AVChatStateConnecting to AVChatStateEnded.
Chat ended with error -22
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@:0 type=4 (00000000/0)
[VCBANDWIDTH_DETECTIONFAILURE]
[20]
@SIP/Transport.c:121 type=4 (00000000/0)
[SIP/2.0 200 OK
Via: SIP/2.0/UDP m.0;branch=z9hG4bK21ebc40938e66ac3
To: "u0" <sip:[email protected]>;tag=999461336
From: "blafusel13" <sip:[email protected]>;tag=950727899
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CSeq: 3 NOTIFY
User-Agent: Viceroy 1.2
Content-Length: 0
@SIP/Transport.c:121 type=4 (00000000/0)
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Via: SIP/2.0/UDP u0en0.0;branch=z9hG4bK294ea2d35c1d2655
Max-Forwards: 70
To: "blafusel13" <sip:[email protected]>;tag=950727899
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CSeq: 2 BYE
User-Agent: Viceroy 1.2
Content-Length: 0
@SIP/Transport.c:121 type=4 (00000000/0)
[SIP/2.0 200 OK
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To: "u0" <sip:[email protected]>;tag=999461336
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@SIP/Transport.c:121 type=4 (00000000/0)
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Content-Type: application/sdp
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[v=0
o=vcauto2 0 0 IN IP4 u0en0.0
s=blafusel13
c=IN IP4 u0en0.0
b=AS:2147483647
t=0 0
a=hwi:1056:2:2000
a=bandwidthDetection:YES
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m=audio 16384 RTP/AVP 12
a=rtcp:16385
a=rtpID:-66179448
m=video 16384 RTP/AVP 126
a=rtcp:16385
a=rtpmap:126 X-H264
a=RTCP:AUDIO 16385 VIDEO 16385
a=fmtp:126 imagesize 0 rules 20:640:480:640:480
a=framerate:20
a=rtpID:0
@SIP/Transport.c:121 type=4 (00000000/0)
[SIP/2.0 180 Ringing
Via: SIP/2.0/UDP m.0;branch=z9hG4bK106e5ff018690da9
To: "u0" <sip:[email protected]>;tag=999461336
From: "blafusel13" <sip:[email protected]>;tag=950727899
Call-ID: 90351360-7235-11dc-9ae6-fc6fa15013c4@lip
CSeq: 1 INVITE
Contact: <sip:[email protected]>
User-Agent: Viceroy 1.2
Content-Length: 0
@SIP/Transport.c:121 type=4 (00000000/0)
[SIP/2.0 100 Trying
Via: SIP/2.0/UDP m.0;branch=z9hG4bK106e5ff018690da9
To: "u0" <sip:[email protected]>
From: "blafusel13" <sip:[email protected]>;tag=950727899
Call-ID: 90351360-7235-11dc-9ae6-fc6fa15013c4@lip
CSeq: 1 INVITE
User-Agent: Viceroy 1.2
Content-Length: 0
Video Conference Support Report:
@SIP/Transport.c:1218 type=1 (00000000/0)
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Via: SIP/2.0/UDP m.0;branch=z9hG4bK21ebc40938e66ac3
Max-Forwards: 70
To: "u0" <sip:[email protected]>;tag=999461336
From: "blafusel13" <sip:[email protected]>;tag=950727899
Call-ID: 90351360-7235-11dc-9ae6-fc6fa15013c4@lip
CSeq: 3 NOTIFY
Contact: <sip:[email protected]>;isfocus
Event: conference
Subscription-State: terminated;reason=noresource
User-Agent: Viceroy 1.2
Content-Length: 0
@SIP/Transport.c:1218 type=1 (00000000/0)
[SIP/2.0 200 OK
Via: SIP/2.0/UDP u0en0.0;branch=z9hG4bK294ea2d35c1d2655
To: "blafusel13" <sip:[email protected]>;tag=950727899
From: "u0" <sip:[email protected]>;tag=999461336
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CSeq: 2 BYE
User-Agent: Viceroy 1.2
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@SIP/Transport.c:1218 type=1 (00000000/0)
[NOTIFY sip:[email protected] SIP/2.0
Via: SIP/2.0/UDP m.0;branch=z9hG4bK6a2609544cbcf67a
Max-Forwards: 70
To: "u0" <sip:[email protected]>;tag=999461336
From: "blafusel13" <sip:[email protected]>;tag=950727899
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CSeq: 2 NOTIFY
Contact: <sip:[email protected]>;isfocus
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User-Agent: Viceroy 1.2
Content-Type: application/conference-info+xml
Content-Length: 186
<c-i v="0" st="f" en="sip:[email protected]">
c<h>i</h><m t="a"/>
c<h>o</h><m t="a"/>
</c-i>
@SIP/Transport.c:1218 type=1 (00000000/0)
[SIP/2.0 200 OK
Via: SIP/2.0/UDP u0en0.0;branch=z9hG4bK063add5400ad6c74
To: "blafusel13" <sip:[email protected]>;tag=950727899
From: "u0" <sip:[email protected]>;tag=999461336
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To: "u0" <sip:[email protected]>;tag=999461336
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CSeq: 1 ACK
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t=0 0
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a=bandwidthDetection:YES
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a=rtpmap:3 GSM/8000
a=rtpmap:0 PCMU/8000
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well, i updated the router (latest firmware is from april 2006!). rebooted the modem, then the router, restarted ichat. same problem unfortunately. however i found some geeky cool-aid on macosxhints. a shell script which configures the router to enable dmz, and another one to disable dmz. with a little shell script one should be able to enable dmz, start ichat. and upon quitting ichat disable dmz. not the best solution, but this will help me out...
thanks to tony for his help! (we should send him a fruit basket or something 8)
http://www.macosxhints.com/article.php?story=20051015142349372

DVD-R plays on one machine but not on another

I have an HDD-DVD recorder, which can burn DVD-R disks. The disks will then play in my 12" PB, but won't play in my iMac - although they did at one time. Putting the disk in results in a repetitive clicking and whirring but the disk does not appear on the Desktop of the iMac, and Disk Utility will not recognise it. Commercial DVDs are recognised OK.
Both machines are running the same version of OS.
Thanks!

Not sure, maybe if you can share the form, I can have a look at it.

Row currency errors in one environment but not in another

I'm testing an ADF app in a couple of different environments (a dev environment and a test environment) and I'm getting row currency and SQL overflow errors ("JBO-25028: Number.intValue Creation Error :java.sql.SQLException: Overflow Exception") in the test environment that I can't duplicate in dev. The code and the connection pool/data source setup are the same on both servers.
Is it something with the database setup, maybe, and can someone suggest where I might start looking?
The other consideration is that I was getting the row currency errors (though not the overflow errors) when I was running it in JDeveloper's embedded OC4J, and at that time I was using the same database as the app is using in dev, and it works perfectly there.

I guess it may be due parsing error of xml file which you are using. Can you try with sample.xml given below :
//sample.xml
<Root>
<UserList>
</UserList>
</Root>
And then let me know all details as you told for the previous one.
Regards,
Amit

Ipod working on one machine but not another

I purchased a 30gb iPod video today, the problem is after I installed iTunes and plugged the iPod in I got an error message stating my ipod was possibly corrupted and suggesting that I restore it. When I try to restore it says this isnt possible because it can't download the required rescoure. The odd thing is when I plug it into another, much older computer in my house, it works fine. I've looked over a lot of the topics on this forum and can't find anything that has worked yet. Both machines are running Windows XP and iTunes 7, however the older machine has usp 1.0 ports yet it still worked. Any help would be much appreciated, thanks.

Not sure, maybe if you can share the form, I can have a look at it.

Why do I get a "NullReferenceException was not handled by user code" error in one situation but not in the other?

We are using Sharepoint 2010 and Infopath 2010. In my form, I have a Managed Metadata field that I need to test for a Null value. I found, with the help of this forum's participatns, that a [field]_Changed event for one MMD field runs multiple
time because of the underlying XML elements (Terms, TermInfo, TermName, TermId). So I'm trying to figure out how to test the XML to see when the TermName has a value. By doing this, I hope to limit when the additional code in my form runs, i.e.
I'll only trigger it when TermName is not null.
Just to test for null/empty (before doing anything that calls the addtional code) when I run this code, it completes correctly but always shows a message box:
Dim strTest As String = Me.CreateNavigator.SelectSingleNode("/pr:properties/p:properties/documentManagement/ns2:h2b59c4ae4144c01973b1d8571d217ad", Me.NamespaceManager).InnerXml
            If String.IsNullOrEmpty(strTest) Then
            Else
                MessageBox.Show("This is the value of the States InnerXML   " & strTest)
            End If
But when I run this code, I get a "NullReferenceException was not handled by user code. Object reference not set to an instance of an object" at the "Dim strTest..." line:
   Dim strTest As String = Me.CreateNavigator.SelectSingleNode("/pr:properties/p:properties/documentManagement/ns2:h2b59c4ae4144c01973b1d8571d217ad/pc:Terms/pc:TermInfo/pc:TermName", Me.NamespaceManager).InnerXml
            If String.IsNullOrEmpty(strTest) Then
            Else
                MessageBox.Show("This is the value of the States InnerXML   " & strTest)
            End If
Can any one explain why drilling down like this gives me this error? And can you tell me how to get around it so I can limit how many times the code in my Infopath form needs to run?
Thanks in advance. Carol.

Never mind, I think I've got it figured out. When I do it this way, I get to the If Not...Nothing at the correct time. Thanks for sending me down the correct path, Scott. Carol.:
Dim
firstStr As
String =
String.Empty
Dim xNav
As XPathNavigator = MainDataSource.CreateNavigator()
Dim xFirst
As XPathNavigator = xNav.SelectSingleNode("/pr:properties/p:properties/documentManagement/ns2:h2b59c4ae4144c01973b1d8571d217ad/pc:Terms/pc:TermInfo/pc:TermName",
Me.NamespaceManager)
If
Not xFirst
Is
Nothing
Then
Dim strxFirst
As
String = xFirst.InnerXml
                MessageBox.Show(
"Value of InnerXML   " & strxFirst)
Else
                MessageBox.Show(
"Empty or Null")
End
If

CUPC 503 error on one computer, but not on others...

I'm trying to test our new CUPS server. I have the CUPC client on several computers here and it runs fine. I can log into the new CUPS with different usernames and everything seems to work fine (except Exchange Free/Busy status, but that's what I'm trying to test). The problem is that I installed CUPC on my laptop here and I cannot get the presence service to start with the same unsernames I was just logged into on my desktop. I can log in OK, but the Presence server will not connect. I looked in the CUPC log at it's resolving the server name (which is the problem I ran into previously), but it's getting a 503 - Service Unavailable message. It only effects this client. I've seen reference to the 503 error on communication between CUPS and CUCM, but this is just between CUPC and CUPS, right? Any ideas out there?

It looks alot like the problem we had when we couldn't resolve the CUPS server FQDN. But the desktop and laptop are on the same subnet and use the same DNS servers. I can ping the CUPS server by FQDN from the command prompt on both
2010-02-11 14:57:46,319 [0x000016f4] INFO LCWabiAccount - (WABIMSG_ACCTINFO) acct SLOT 0 - CUPS (@) (0x0186a368), instance=54, proxy=BC-IPT-UPS.:5060(TCP), reg=false, pres=true, SL=false, KPML=false, CiscoKeepAlive=false
2010-02-11 14:57:46,319 [0x00001394] WARN LCIsuaLog - (WABIMSG_SDKMSG) CSuaCallControlManager.Singleton.Asynchronous::CProxyRegistrationHelper::RegisterWithNextProxy[2852] - Order of routing attempt: :5060(TCP)>. Attempting to register to
2010-02-11 14:57:46,319 [0x000016f4] INFO LCWabiSinks - (WABIMSG_REGSTATE6) ********* CUPS (@) (slot 0) REGISTER STATE: Registering... *********
2010-02-11 14:57:49,787 [0x000016f4] INFO LCWabiAccount - (WABIMSG_ACCTINFO) acct SLOT 0 - CUPS (@) (0x0186a368), instance=54, proxy=BC-IPT-UPS.:5060(TCP), reg=false, pres=true, SL=false, KPML=false, CiscoKeepAlive=false
2010-02-11 14:57:49,787 [0x000016f4] ERROR LCWabiSinks - (WABIMSG_REGSTATE11) ********* CUPS (@) (slot 0) REGISTER STATE: FAILED!! code=503, reason=Service Unavailable *********
2010-02-11 14:57:49,787 [0x00001394] ERROR LCIsuaLog - (WABIMSG_SDKMSG) CSuaCallControlManager.Singleton.Asynchronous::CProxyRegistrationHelper::onFailure[3561] - Failed to register! error-code: 503, msg: 'Service Unavailable'. Retry in 20 second(s).
I swapped out the username for and the domain with to protect the innocent. Or maybe the guilty; we will see. From the command prompt I can ping BC-IPT-UPS. and I get a response from the CUPS at the correct IP address.

Why do Camera Raw mods show in Bridge CS6 on one machine but not the other?

Bridge CS6 and Photoshop CS6 are activated on our two MacBooks. Before adding the second activation, image modifications performed in Camera Raw (8.4.0.199) would show in Bridge on our MacBook Pro. Since then, they don't show on our MacBook Pro but do show on our MacBook Air. On both machines, when we launch an image from Bridge, the modifications show in the Camera Raw window. Is there a setting that we have inadvertenty modified on the MacBook Pro, that controls whether Bridge displays Camera Raw modifications?
Interesting related factoid: the "Camera Raw Preferences" item in the "Abobe Bridge CS6" menu does nothing on our MacBook Pro but works normally on our MacBook Air. It's like Bridge doesn't know that Camera Raw is around (?)

This file fixed my problem: Camera Raw.plugin.zip
It was a flaw un the latest Camera Raw updare, as described in the thread
http://helpx.adobe.com/bridge/kb/acr-84-bridge-cs6-metadata.html

Oledb working in one place but not in another

I have two examples accessing the same table in my oracle database. Whereas code in example 2 always working , code in example 1 worked initially but after that failing with the following error.
Please help me as to why I get table or view does not exist error in one case but working fine in other case when I use the same table in both examples?
This post is organized as
A) the error
B) Code which contributed the error (please note this code worked initially , later started to fail without any modification at all).
C) Code which is working fine also using the oledb provider and using the same table in the database.
A) the error
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.
Exception Details: System.Data.OleDb.OleDbException: ORA-00942: table or view does not exist
Source Error:
Line 14:
Line 15:      dim ds as DataSet= new DataSet()
Line 16:      objCmd.Fill(ds, "HR.tblPeople")Line 17:
Line 18:      MyDataList.DataSource=ds.Tables("HR.tblPeople").DefaultView
Error Complete
B) Code which contributed the error 'Table or View Does not exist'
<% @ Import Namespace="System.Data" %>
<% @ Import NameSpace="System.Data.OleDb" %>
<Script language="VB" runat="server">
Sub Page_Load(obj as Object, e as eventargs)
     dim objconn as new OleDBConnection _
     ("Provider=OraOLEDB.Oracle.1;Data Source=bora9i;" & _
     "User ID=Sssss;Password=aaaaa;" & _
"Extended Properties=;Persist Security Info=False;OLEDB.NET=True;")
     dim objcmd as new OledbDataAdapter _
     ("SELECT * FROM HR.tblPeople" _
& "ORDER BY LastName, FirstName",objConn)
     dim ds as DataSet= new DataSet()
     objCmd.Fill(ds, "HR.tblPeople")
     MyDataList.DataSource=ds.Tables("HR.tblPeople").DefaultView
     MyDataList.DataBind()
End Sub
</Script>
<HTML>
<BODY>
<Asp:DataList id="MyDataList" RepeatColumns="2"
     RepeatDirection="Vertical" runat="Server">
     <ItemTemplate>
          <div - style="padding:15,15,15,15;font-size:10pt;
          font-family:Verdana">
          <div - style="font:12pt Verdana;color:darked">
          <i><b><%# DataBinder.Eval(Container.DataItem,"FirstName")%>
          <%# DataBinder.Eval(Container.DataItem,"LastName")%></i></b>.
          </div>
          <br>
          <b>Address: </b><%# DataBinder.Eval(Container.DataItem,"Address")%><br>
          <b>CompanyName: </b><%# DataBinder.Eval(Container.DataItem,"CompanyName")%><br>
          <b>Email: </b><%# DataBinder.Eval(Container.DataItem,"Email")%><br>
          <b>Webpage: </b><%# DataBinder.Eval(Container.DataItem,"WebPage")%><br>
          <b>HomePhone: </b><%# DataBinder.Eval(Container.DataItem,"HomePhone")%><br>
          </div>
     </ItemTemplate>
</Asp:DataList>
</BODY>
</HTML>
C) Code which is working fine also using OleDb provider and using the same table
<% @ Page Language="VB" Debug="True" %>
<% @ Import Namespace="System" %>
<% @ Import Namespace="System.Data" %>
<% @ Import Namespace="System.Data.OleDb" %>
<html>
<head>
<title>Contact Manager: View All Contacts</title>
</head>
<body bgcolor="#FFFFFF">
<h1>View All Contacts</h1>
<table cellpadding="4" cellspacing="0" width="100%">
<tr>
<th>Name</th>
<th>Title</th>
<th>Company Name</th>
<th>Work Phone</th>
</tr>
<asp:label id="lblOutput" runat="server"></asp:Label>
</table>
</body>
</html>
<script runat="SERVER">
Sub Page_Load(Src As Object, e As EventArgs)
Dim sqlConn As New OledbConnection
Dim sqlCmd As New OledbCommand
Dim sdrData As OledbDataReader
Dim sb As New StringBuilder
sqlConn.ConnectionString = _
"Provider=OraOLEDB.Oracle.1;Data Source=bora9i;" & _
"User ID=Sssss;Password=aaaaa;" & _
"Extended Properties=;Persist Security Info=False;OLEDB.NET=True;"
sqlConn.Open()
sqlCmd.CommandText = "SELECT * FROM HR.tblPeople " _
& "ORDER BY LastName, FirstName"
sqlCmd.CommandType = CommandType.Text
sqlCmd.Connection = sqlConn
sdrData = sqlCmd.ExecuteReader()
While sdrData.Read()
sb.Append("<tr>" + vbCrLf)
sb.AppendFormat(" <td>{0}, {1}</td>" + vbCrLf, _
sdrData("LastName"), _
sdrData("FirstName"))
sb.AppendFormat(" <td>{0}</td>" + vbCrLf, sdrData("Title"))
sb.AppendFormat(" <td>{0}</td>" + vbCrLf, _
sdrData("CompanyName"))
sb.AppendFormat(" <td>{0}</td>" + vbCrLf, sdrData("WorkPhone"))
sb.Append("</tr>" + vbCrLf)
End While
sdrData.Close()
sqlConn.Close()
lblOutput.Text = sb.ToString()
End Sub
</script>

Hi Srikanth,
1. why there is no space between "HR.tblPeople" and "ORDER BY" in your query? I am surprised it works initially.
dim objcmd as new OledbDataAdapter _
("SELECT * FROM HR.tblPeople" _
& "ORDER BY LastName, FirstName",objConn)
2. use
Dim ds As New DataSet()
Sinclair

Implicit read with assembly module instance working on one computer, but not another

Hi,
I'm trying to set up an on-site computer to run a VI which uses assembly instances for data communication, but for some reason I'm unable to establish a connection to the PLC.
I'm running the example vi "CreateAssemblyInstance.vi" to try and get the communication set up before I start using my actual program.
When I run this code on my development machine, I'm able to establish a connection to the PLC and read data. I then go into RSLogix 5000 and change the IP address to the on-site machine and try to run the test VI there, but I'm unable to make a connection. LabVIEW-side, the program thinks that it's established a connection and is reading/writing data, but PLC-side I'm getting a "Connection Failed" message in RSLogix.
I find it weird that LabVIEW thinks the connection was established just fine, which the RSLogix says it can't connect to the VI.
Just wondering if anyone else has had this happen. We aren't sure why the same VI runs on one machine but not another. We used RSLogix to change the IP address of the target machine, so we don't think that's the issue. And both computers are on the same network, so we don't think it's a firewall issue either.
LabVIEW-side, things should be identical. I'm running the same example VI that came with the Ethernet/IP module. PLC-side, we're changing the target IP of the module within RSLogix 5000 (and we're sending the updated information to the PLC) to match the machine we're trying to make a connection with. Are we missing any steps? This is the first time we've tried using an assembly module, so we're having a hard time troubleshooting.
Any ideas on why this is happening?

I'm pretty sure we're using a generic ethernet module:
I can communicate explicitly with the problem computer, it's able to use 'Tag Read' and 'Tag Write' to communicate with the PLC.
We started having another problem just recently too. The Tag Read and Write commands are almost always timing out. I keep getting the error message -251723752:
Detailed error info: Error -251723752 occurred at EthernetIP Tag Read REAL.vi;Details: The request response was not received in the requested timeout period Possible reason(s): Ethernet/IP Industrial Protocol: (Hex 0xF0FF0018) The request response was not received in the requested timeout period
I can't figure out what's causing this all of a sudden, could these issues be related?

Encrypted message on one Mac, but not the other, from same server

I run Mail.app on two Macs, both getting mail off the same Exchange server. Multiple times in the last few weeks, a message will download to one Mac and be fine, and then the other Mac will retrieve the message, and it will suddenly be encrypted. Before a bunch of garbled text, something like the following always appears:
--000_25539419161D7744ABC322B480ED5DA507650F7Acmhprdexc04netj
Content-Type: text/plain; charset="utf-8"
Content-Transfer-Encoding: base64
If you go to Webmail on the server, the message reads fine. And it is readable on the other Mac. I tried going to View/Message and choosing "next best alternative" but those options are grayed out. Could there be anything else set locally that is making the email unreadable on one machine but not the other? The unreadable version is always on this Mac (a Mac Mini) and not the other one (a MacBook), even though both are running the same OS version and Mail.app version.

Navigate to your Applications folder.
Right Click on iTunes and select Show Package Contents.
Navigate to Contents/MacOS/
Double-click on iTunes Helper(to get it running). This allows iTunes to start when you plug in your iPhone.
Open System Preferences and go to Users & Groups.
Select the Login Items tab to view the list.
Drag iTunes Helper from the Finder into the Login Items to get it to run at login.
Delete it from Login Items on the Mac you don't want it to start iTunes on.

Jabber 4.4 "Graphics card or driver not supported" error on one machine but not another.

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