Jabber for Windows and Unity Connection Voice mail out of sync

Hello all,
Now that Jabber is pretty much part of every install you begin to notice some trends. One trend that I have noticed happening across several of customers is complaints about Jabber and the Voicemail server getting out of sync. It’s never really been a wide spread issue but it has be noticed by several of my customers enough so that I’m reaching out to see if others are experiencing the same problem. Here are the symptoms, a person sitting at their desk they have a physical phone, and a windows PC running Jabber 4 Windows. They miss a call and the MWI lamp gets lit on the phone but not on Jabber. When you click on HELP / Show Connection status, you see all green checks, and Voicemail shows connected from Jabbers standpoint. When you exit the application and come back in, then it sync’s back up just fine. I have never seen it happen myself, but to be honest I’m never at my desk enough to even notice if my phone lamp is lit.
Anyway has anyone had similar issues? If so is there a fix?

Symptom:
User logged in Jabber and do not log-off/sign-out for more than 24 hours and then jabber does not receive new voicemails from Unity Connection. User will be able to receive voicemails from other interfaces like Outlook, TUI but voicemails will not show up in Jabber.
Conditions:
User does not sign out from jabber for more than 24 hours since last log on.
Workaround:
Sign out from jabber at-least once a day and sign-in back so that subscription will not expire in Unity Connection database.
Voicemail does not sync if Jabber left logged in for more than 24 hours
CSCuo46274
Can be fixed, depends on releases, TAC offered me a fix in version 10.5(1)ES29

Similar Messages

Jabber for windows can't play voice mail

hello everyone....
i config jabber with Unity Connection
now i can receive a voice mail form jabber ,all is right ..but i can't play it
if i login the voice mail i can hear the voice mail......only can't play form jabber ...
my jabber client is 9.2 and CUCM 9.1 Unity Connection 8.62 CUPS 9.1

We have the same problem with Jabber for Windows 9.2.
It is interesting that the voicemail feature seems to work for a few seconds when the client starts up. At this time I can see all of voice mails, and the number of unread voicemails shows as a number where the voicemail icon is, but then they all disappear. The voicemail tab then shows the message, "Cisco Jabber is not connected to your voicemail server".
The 'Call voicemail' button works.
I understand that our server has been setup for TLS, and that the voicemail tab in Jabber for Windows 9.1.5 works.

Unity Connection Voice Mail Issue

Hi,
I have a weird Unity Connection Voice Mail issue and would appriciate any help i can get. Many thanks in advance.
I have Unity connection 7.0 and CUCM 7.0 integrated in a lab enviroment and here is what happens.
When I place a call internally say from 2001 to 2002, things work as expected, 2002 rings and it goes to voicemail where I can leave voicemail and listen to it from 2002.
However, if I place call from the PSTN to the same number 2002 (or any other number in other sites etc) the call again rings in 2002 and goes to voicemail, unity cnx plays the greetings for 2002 and says record your message as usual. Everything up to point is fine, then when the time on the PSTN phone is showing around 14 seconds into the call unity starts playing, "to send this message press one", if I press one nothing happens.
I have rebuilt unity and cucm, even just configured the bare minimum in the lab and still getting the same result. I tried calling from E1 connection and T1 connection but with the same results.
I have run out of ideas...
===============================
Here is a call trace from an internal call:
CallData, 1, CallerId=2003, CalledId=2002, RedirectingId=2002, Origin=16, Reason=4, CallGuid=8B7859FD6C16417A9A07F507418DD25B, CallerName=, LastRedirectingId=2002, LastRedirectingReason=4, PortDisplayName=PhoneSystem-1-001
Application, 1, 2003, AttemptForward
State, 1, 2003, State - AttemptForward.cde!Dummy
State, 1, 2003, Event is [NULL]
Application, 1, 2003, PHTransfer
State, 1, 2003, State - PHTransfer.cde!LoadInfo
State, 1, 2003, Event is [TrueEvent]
Application, 1, 2003, PHGreeting
State, 1, 2003, State - PHGreeting.cde!PlayGreeting
Display, 1, 2003, Call answered if needed
Display, 1, 2003, Playing greeting for Subscriber: hq2
Display, 1, 2003, No DTMF received
Display, 1, 2003, Playing greeting for Subscriber: hq2
State, 1, 2003, Event is [RecordMsgEvent]
State, 1, 2003, State - PHGreeting.cde!RecordMsg
State, 1, 2003, Event is [NULL]
State, 1, 2003, State - PHGreeting.cde!RunEditMsg
Application, 1, 2003, -->MessageEditing
State, 1, 2003, State - MessageEditing.cde!CheckMsgMenuOpt
State, 1, 2003, Event is [EditMessageMenuEvent]
State, 1, 2003, State - MessageEditing.cde!PlayEditMenu
State, 1, 2003, Event is [HangupEvent]
State, 1, 2003, State - MessageEditing.cde!CheckMsgLength
State, 1, 2003, Event is [ManyEvent]
State, 1, 2003, State - MessageEditing.cde!SendMsg
State, 1, 2003, Event is [TrueEvent]
State, 1, 2003, State - MessageEditing.cde!ConfirmSend
State, 1, 2003, Event is [HangupEvent]
Application, 1, 2003, <--MessageEditing
State, 1, 2003, Event is [HangupEvent]
Display, 1, 2003, Idle
Display, 1, , Dialing (MWI) '2002'
Display, 1, , Idle
and here is a trace from an external (PSTN) call
Trying 142.100.64.13, 5000 ... Open
CallData, 1, CallerId=911, CalledId=2002, RedirectingId=2002, Origin=16, Reason=4, CallGuid=CA3DFD90846C4FE7B0D68298A7698287, CallerName=PSTN Emergency, LastRedirectingId=2002, LastRedirectingReason=4, PortDisplayName=PhoneSystem-1-001
Application, 1, 911, AttemptForward
State, 1, 911, State - AttemptForward.cde!Dummy
State, 1, 911, Event is [NULL]
Application, 1, 911, PHTransfer
State, 1, 911, State - PHTransfer.cde!LoadInfo
State, 1, 911, Event is [TrueEvent]
Application, 1, 911, PHGreeting
State, 1, 911, State - PHGreeting.cde!PlayGreeting
Display, 1, 911, Call answered if needed
Display, 1, 911, Playing greeting for Subscriber: hq2
Display, 1, 911, No DTMF received
Display, 1, 911, Playing greeting for Subscriber: hq2
State, 1, 911, Event is [RecordMsgEvent]
State, 1, 911, State - PHGreeting.cde!RecordMsg
State, 1, 911, Event is [NULL]
State, 1, 911, State - PHGreeting.cde!RunEditMsg
Application, 1, 911, -->MessageEditing
State, 1, 911, State - MessageEditing.cde!CheckMsgMenuOpt
State, 1, 911, Event is [EditMessageMenuEvent]
State, 1, 911, State - MessageEditing.cde!PlayEditMenu
State, 1, 911, Event is [HangupEvent]
State, 1, 911, State - MessageEditing.cde!CheckMsgLength
State, 1, 911, Event is [NULL]
Application, 1, 911, <--MessageEditing
State, 1, 911, Event is [NULL]
State, 1, 911, State - PHGreeting.cde!AfterMsg
State, 1, 911, Event is [NULL]
Display, 1, 911, Idle

Sounds like one way audio from PSTN to your Unity Connection, couple of things to check:
1. ensure your protocols are bound properly on the GW, i.e. SIP/H323/MGCP
2. Make sure IP routing is OK between Unity and the voice gateway
HTH,
Chris

Call/video not working between Cisco jabber for Windows and VCS control C40s

Hello,
I've been struggling with no luck how to make a call using Cisco Jabber for Windows 9.6.0 registered to CM 8.6.2 with intercluster ICT to another CM 8.6.2 where we have a VCS Control 7.0.2 via GK H225, and all C40s are registered as H.323.
The VCS has interworking between H323 and SIP, however not sure if there is any problem with that. Assuming it is ok, not sure either if I'm facing any interoperability issue because in my remote site I have C40 (H323 registered at VCS and SIP listening mode) and cisco jabber for windows which is SIP based.
If is not possible, would I be able to change my C40 from H323 to SIP at VCS, or have both H323/SIP registered at VCS? If so, will I need to change as well instead of GK I'll have to establish a SIP Trunk between the CM and VCS?
Another thing I do not believe either I would be able to have one VCS connected with two clusters, right?
I'm just trying to find a solution in case my current topology is not compatible, but feel free if you have any better idea to make it work.
Anyway here is what is happening:
When I make a call from my cisco jabber windows to C40 using alias number. The call is being redirected just fine to the C40 and it rings, however when someoene or the auto answer picks it up, the call dropped right away.
However, if I enabled the MTP in my CSF device, the call gets longer before dropping. I was even able to see my jabber " start video" turns green, before was grayed out all the time and the call dropped faster. I hear a fast busy tone.
I'm able to provide SDI traces, logs, diagnostic sip/h323 calls from VCS in order to know for sure if this is an incompatible issue or something I can workaround.
Let me know if someone of you are interested in read these logs or could point me on the right direction.
Thanks!

Ok,
I have looked at both logs. I have to mentinon though that you didnt
provide the log that shows the h323 setup between cucm and the VCS. This
is most likely because the call originated from a different cucm than
the ones you provided the logs from.
The call would have orginated from the first cucm in the cucm group of
this trunk: Name=RL_TRUNK_VIDEO
The cucm ip will be : 10.252.53.10.
This is the VCS log that confirms where the h323 request originated
from:
pr 10 22:50:29 TWELDVCS01 tvcs: UTCTime="2014-04-11 01:50:29,187"
Module="network.h323" Level="DEBUG": Src-ip="10.252.53.10" Src-
port="54000"
Received RAS PDU:
Having said that here is my analysis of the logs that you sent..
Jabber sent an INVITE to CUCM and advertised all the codecs (audio and
video it can support)..
Observer that Jabber says it doesnt support G729 anexB
21:55:16.576 |//SIP/SIPTcp/wait_SdlReadRsp: Incoming SIP TCP message
from 10.223.20.73 on port 54677 index 90661 with 2220 bytes:
[862370,NET]
INVITE sip:[email protected];user=phone SIP/2.0
Via: SIP/2.0/TCP 10.223.20.73:54677;branch=z9hG4bK000029d3
From: "4122107" <sip:[email protected]>;tag=00059a3c78000011000070b0
-00000e65
To: <sip:[email protected]>
Call-ID: [email protected]
Max-Forwards: 70
Date: Fri, 11 Apr 2014 01:55:16 GMT
CSeq: 101 INVITE
User-Agent: Cisco-CSF/9.4.1
m=audio 19252 RTP/AVP 0 8 18 105 104 101
c=IN IP4 10.223.20.73
a=rtpmap:0 PCMU/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:105 G7221/16000
a=fmtp:105 bitrate=24000
a=rtpmap:104 G7221/16000
a=fmtp:104 bitrate=32000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=sendrecv
m=video 28878 RTP/AVP 97
c=IN IP4 10.223.20.73
++++Now lets observer the capabilites exchange during h245 negotiation
between cucm and VCS++++
Here CUCM advertises its caps to VCS (afterreceiving caps from VCS)
Note that G729A, G729AB, G729 is all advertised..
Apr 10 22:50:31 TWELDVCS01 tvcs: UTCTime="2014-04-11 01:50:31,017"
Module="network.h323" Level="DEBUG": Src-ip="10.252.53.10" Src-
port="45660"
Received H.245 PDU:
value MultimediaSystemControlMessage
::= request : terminalCapabilitySet
capabilityTableEntryNumber 2,
       capability receiveAudioCapability :
g729wAnnexB : 6
       capabilityTableEntryNumber 3,
   capability receiveAudioCapability : g729AnnexAwAnnexB : 6
       capabilityTableEntryNumber 4,
       capability
receiveAudioCapability : g729 : 6
capabilityTableEntryNumber 5,
       capability receiveAudioCapability :
g729AnnexA : 6
++++++
After doing MSD (master slave determination, we move to the OLC phas e..
Here we see that the far end..c40 wants to use G729AB for media++++
Apr 10 22:50:31 TWELDVCS01 tvcs: UTCTime="2014-04-11 01:50:31,783"
Module="network.h323" Level="DEBUG": Src-ip="10.224.114.11" Src-
port="11163"
Received H.245 PDU:
value MultimediaSystemControlMessage
::= request : openLogicalChannel :
   forwardLogicalChannelNumber 1,
forwardLogicalChannelParameters
     dataType audioData :
g729AnnexAwAnnexB : 20,
     multiplexParameters
h2250LogicalChannelParameters :
+++Next VCS sends G729AB as the codec to use to CUCM+++
Apr 10 22:50:31 TWELDVCS01 tvcs: UTCTime="2014-04-11 01:50:31,784"
Module="network.h323" Level="DEBUG": Dst-ip="10.252.53.10" Dst-
port="45660"
Sending H.245 PDU:
value MultimediaSystemControlMessage
::= request : openLogicalChannel :
   forwardLogicalChannelNumber 1,
forwardLogicalChannelParameters
     dataType audioData :
g729AnnexAwAnnexB : 20,
     multiplexParameters
h2250LogicalChannelParameters :
++++The next thing we get is an OLC reject from CUCM and this is where
th call drops++
Apr 10 22:50:31 TWELDVCS01 tvcs: UTCTime="2014-04-11 01:50:31,790"
Module="network.h323" Level="DEBUG": Src-ip="10.252.53.10" Src-
port="45660"
Received H.245 PDU:
value MultimediaSystemControlMessage
::= response : openLogicalChannelReject :
forwardLogicalChannelNumber 1,
   cause dataTypeNotSupported : NULL
Apr 10 22:50:31 TWELDVCS01 tvcs: UTCTime="2014-04-11 01:50:31,790"
Module="network.h323" Level="INFO": Dst-ip="10.224.114.11" Dst-
port="11163"
Detail="Sending H.245 OpenLogicalChannelRejResponse
+++We then receive a call release from cucm with cause code of 47:
resource unavailable++++
Apr 10 22:50:32 TWELDVCS01 tvcs: UTCTime="2014-04-11 01:50:32,365"
Module="network.h323" Level="DEBUG": Src-ip="10.252.53.10" Src-
port="50913"
Received H.225 PDU:
Q931
   Message Type: Release
Complete
   Call reference flag: Message sent from originating side
Call reference value: 0x7b
   Info Element : Cause
     Location: Usr
   Cause Value: Resource unavailable
   Info Element : User User
   Length = 22
Suggestions:
Change the region setting between the ICT trunk to VCS and Jabber to use
G711 and test again.

Jabber for Windows and Ldap Contacts without CUPC license

Dear Sr:
It is possible to add a user on ldap as a jabber contact WITHOUT assigning a CUPC license to the user?
The idea is that some users on the ldap don't have jabber but we should be able to add them as a contact AND we dont want to use jabber licenses for those users or have Presence server to load balance those users.
We can add Microsoft contact as jabber contact with no issues...
Thanks

LDAP Authentication of End Users in CUCM is strongly recommended for CUPC/Jabber. When you login to CUPC/Jabber it authenticates against CUCM. If LDAP doesn't have the same password (i.e. CUCM isn't synced from LDAP) the client won't be able to do LDAP queries if using BDI. This is because it re-uses the same credentials when it attempts to bind to LDAP. If Jabber is configured for EDI, which is only even possible on Jabber for Windows running on domain-joined workstations, then this is not as critical since it would use the Windows ADSI API in the context of the logged-in user. Using EDI exclusively would rule out Jabber for Mac, iOS, Android, and Windows on a non-domain joined workstation though.
As for usernames: You can continue to use employeeNumber if you wish. You'll need to ensure that the jabber-config.xml file maps the username to this value for everything to work. Note that this will be their XMPP URI: [email protected] so be sure that you're comfortable with employee numbers being public.
Please remember to rate helpful responses and identify helpful or correct answers.

Cisco Jabber 9.6 for window and Unity

Hi All,
I am having some hard time getting jabber working properly... I have a few questions, i hope that i can have answers for.
1. Now, just to use Jabber on the destop(I don't want to create CSF profile as that consume one license) do i still need a license?
2. Jabber can connect to CUC... users are getting :" you are not assigned in to your voicemail account. Go to the phone Account tab in the option window and enter your username/pass in the voicemail section.
But this VM option does not exist... Some other docs mention appliction tab in the CUP server itself but still no go. Other also mention LDAP integration but i can have LDAP ingrate with CUC yet.
Thanks

1. If you dont want to use the Jabber as softphone and want to use for only IM control , then no need of CSF device and no license required.
2.
Check the service profile on CUCM set like above for credential source .

BE 3000 with Jabber (for Mac) and webex connect integration problems

Hi,
This is my first question on the forum so please be gentle!
I have a customer who has a Business Edition 3000 and they have purchased WebEx connect and Jabber integration to go with it.
My problem is I am having difficulty getting the setup to work and I have a number of questions on how to set this up. Most of the docs on Cisco's website seem to be related to either CUCME or full CUCM, but not a lot on BE 3000. My questions are below:
1. I have been reading the documentation for WebEx connect and it states to set the IP address of the BE 3000 server in the Configuration>Additional Services>Unified Communications>Voicemail tab. This is currently on the network with a 192.168.x.x address however. My predecessor put this IP address in the WebEx configuration page but I'm not sure this will work with a private IP as I don't know how this communicates back. The documentation isn't very clear on this. Does this have to be a public IP address / FQDN for it to work?
2. Are there any SRNDs for this type of setup that could help? Again, looking through the website hasn't turned anything up yet.
Note:
we are using the following software:
Jabber for MAC:
uc-client-mac-8.6.7.20127.fcs.zip
MAC OS:
OSX 10.8.3
BE 3000:
MCS7890C1-BE8
8.6.4.10000-15.
Thanks in advance for any help.
Regards,
Jason

Hi - I have done this via the admin portal but still cannot get the Jabber client for Mac to register for voice. The Windows version works fine for the same user and CUCM device. Are there any other settings that need to be enabled specific to the Mac client?
Thanks.

Unity Connection Voice Mail Only- NO MWI template

I am deploying a site with 8,000 mailboxes. 4,000 of those users are voice mail only without a telephone and will NOT require MWI.
I can manually remove the MWI setting from each mailbox, but I am looking at either a BATCH CSV setting or a TEMPLATE that I can turn OFF mwi when creating the users.
Any ideas?
TIA

Hi there,
This setting change is available via Bulk Edit
Bulk Edit> Messages> Disable MWI functionality for this user
Bulk Edit changed in 8.x from where it was accessed in 7.x.
Here's a clip that speaks to how this is run now. You first search and select all
the users you want to change and then choose Bulk Edit;
To Edit User Account Information in Bulk Edit Mode (some editing from original > this example
is for Caller Input settings but you'll see the point)
Step 1 In Cisco Unity Connection Administration, on the Search Users page, check the applicable user check boxes, and select Bulk Edit.
If the user accounts that you want to edit in bulk do not all appear on one Search page, check all applicable check boxes on the first page, then go to the next page and check all applicable check boxes, and so on, until you have selected all applicable users. Then select Bulk Edit.
Step 2 On the Edit Caller Input page, change settings as applicable.
Note The Status message at the top of the Edit Caller Input page tells you how many user accounts are being edited. Also note that the page is populated only with the fields that you are allowed to edit in bulk mode, and that the fields available for edit also depend on whether all of the user accounts reside on the local server.
Step 3 If applicable, set the Bulk Edit Task Scheduling Fields to schedule the Bulk Edit operation for a later date and/or time.
Step 4 Select Submit.
Step 5 If applicable, continue to change settings for these user accounts on the related pages available from the Edit menu. As you make changes on each page, select Submit before going on to the next page to make additional changes.
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/user_mac/guide/8xcucmac090.html#wp1049545
Try a couple of test users first to come up with the exact plan.
If you prefer you can also use Bulk Edit via .csv
As a test here I tried the Bulk Edit and chose;
User with Voicemail > Users referenced in this CSV file > Next
This then allowed me to browse to an existing "basic" .csv that I had
used to create a test user recently when playing with BAT. In this .csv
I had one user named Bob Uncle with DN/ext 5126. So when I used this method
the Bulk Edit tool (smart puppy ) selected only Bob Uncle for my edit choices
and I was able to change the Disable MWI functionality for this user
Again, please try manipulating some test users to perfect
your methodology.
I have attached the test .csv I used
Cheers!
Rob
Attachments: buncletest Mailboxes.csv.zip (255 bytes)
"Show a little faith, there's magic in the night" - Springsteen

Unity Connection Voice Mail ports

Hi experts
I hava simple question.
I have a UCS M3BE server with 2 CPU, as per the link http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/supported_platforms/9xcucspl.html#wp810181 with 2 No's of CPU it supports only 100 ports per Virtual Machine and for the cluster it supports 200 ports.so in the CUCM Voice Mail Port Wizard i shld put figures 200 or 100??,
i think i shld put voice mail ports 100 on CUCM with name CiscoUM1-VI with 100 ports when selecting ports on CUC-publisher
then again creating voice mail ports 100 on CUCM with name CiscoUM2-VI with 100 ports when selecting ports on CUC-subscriber
Thanks

Hi Jack,
Can you try installing the cop file from the following link
https://supportforums.cisco.com/community/netpro/collaboration-voice-video/unified-comm-application/blog/2013/04/17/unity-connection-911-unable-to-create-more-than-8-ports
Although this bug fix is for installations with one CPU you can give it a try.
HTH
Manish

Jabber for Windows and Iphone

We are running Jabber on cucm 9.1 WE use microsoft RDS and all works fine locally. users can sign in with their AD account and see their presence, use their deskphone and receive email. that works on both the windows and Iphone clients.
When they are logging in via a anyconnect VPN however. the im and presence shows no status for anyone, even though they are logged in but the phone and vociemail is fine, calls can be made and received. The ASA is not blocking anything so not sure where to start with this one

I just did a full deployment for jabber 4 windows iphone, ipad and android and to get my presence status working as well as photos shown and directory searches I had to make use of the BDI config in my jabber-config.xml file on the cucm as well as the UC services on the cucm and mine is working 100%.
That is all why I am asking.

Microsoft Rights Management Sharing Application for Windows and the connection with AD RMS

Hi,
I have installed AD RMS and now installed on end users Microsoft Rights Management Sharing Application for Windows.
When I choose protect a document in any end user machine, does it connect with AD RMS server to get a certificate and encrypt the content, or does not use at all AD RMS services? What about when choosing to protect with an AD RMS template distributed
to end users?
Thanks

Hi Ardi -
The first time a user creates or consumes protected content, they must contact the RMS server to "bootstrap". In this process, the user obtains certificates to identity them within the context of RMS.
Once a user has bootstrapped, he or she can create protected protected content without access to the RMS server.
To open protected content, a user must connect to the AD RMS server to obtain a "use license".
Does that help?
Micah LaNasa
Synergy Advisors
synergyadvisors.biz

LDAP Password Error in Publisher for CUCM and Unity Connection

HI all,
We recently virtualized all our unified communications and I'm having an odd issue with LDAP Directory configuration.
When attempting to do an Ldap synch from the publisher in either CUCM OR CUC I get the following error:
Ldap Password::
- Passwords do not match
If I try to do a synch through the subscriber, directory will synch with no issues. If I redo the password and the confirm password and immediately synch without first saving,it works, but if I Save before re-synching, I get the above error.
Current Versions:
CUCM: 8.6.2.22900-9
CUC: 8.6.2ES44.22900-44
Anyone have any ideas?

Have you taken a look at the docwiki about spec based hardware of unified communications?
http://docwiki.cisco.com/wiki/UC_Virtualization_Supported_Hardware#Processors_.2F_CPUs

VCS Expressway event log errors when Jabber for iPhone and Windows log in

hi folks,
I've deployed Collaboration Edge with VCS Control and Expressway:
my Jabber for iPhone succesfully can log in from Internet and it can IM but not calls and I see next messages in VCS Expressway when Jabber is logging in:
2015-03-27T18:00:28+02:00
tvcs: Event="Authentication Failed" Service="SIP" Src-ip="Client-in-the-Internet-IPaddress" Src-port="49543" Detail="No valid authentication" Protocol="TLS" Method="REGISTER" Level="1" UTCTime="2015-03-27 16:00:28,204"
2015-03-27T17:58:55+02:00
tvcs: Event="Authentication Failed" Service="SIP" Src-ip="Client-in-the-Internet-IPaddress" Src-port="49535" Detail="No valid authentication" Protocol="TLS" Method="REGISTER" Level="1" UTCTime="2015-03-27 15:58:55,786"
2015-03-27T17:58:32+02:00
tvcs: Event="Authentication Failed" Service="SIP" Src-ip="Client-in-the-Internet-IPaddress" Src-port="49527" Detail="No valid authentication" Protocol="TLS" Method="REGISTER" Level="1" UTCTime="2015-03-27 15:58:32,202"
2015-03-27T17:58:08+02:00
tvcs: Event="Inbound TLS Negotiation Error" Service="SIP" Src-ip="Client-in-the-Internet-IPaddress" Src-port="49512" Dst-ip="Expressway-IPaddress" Dst-port="5061" Detail="No SSL error available, probably remote disconnect" Protocol="TLS" Level="1" UTCTime="2015-03-27 15:58:08,582"
"Digest User" in the "Protocol Specific Information" section of Phone Configuration selected right user. in this Jabber I see following error "Failed to get device configuration". however Jabber for Windows and for Android hasn't such issues - they succesfully can log in from Internet and it can do calls and IM but I see next messages in VCS Expressway when Jabber is logging in. The same log line appears when Jabber for Android log in:
tvcs: Event="Inbound TLS Negotiation Error" Service="SIP" Src-ip="Client-in-the-Internet-IPaddress" Src-port="56751" Dst-ip="Expressway-IPaddress" Dst-port="5061" Detail="No SSL error available, probably remote disconnect" Protocol="TLS" Level="1" UTCTime="2015-03-27 14:19:11,769"
and I can't find any information which describe such types of error.
thanks!

Thanks Srini, but the instructions have two options:
1. Use the Control Panel, select "Oracle 11g..." and uninstall from there.
This is of course the first thing I tried, but as I said, there is no entry for Oracle 11g in my "Programs and Features" applet.
2. Download the install package and run OracleXE.exe with the remove iss file.
Firstly, there is no OracleXE.exe in the package I downloaded, just setup.exe;
Secondly, setup.exe ignores the iss parameter and tells me that OracleXE is already installed (setup.log contains ResultCode=-3) so it can't be installed.
Is there somewhere else to get an OracleXE.exe that will work for 11g? Or are these the instructions for 10g and haven't been updated yet?
Am I unusual in not having a Control Panel entry?
(and I understand this is a beta - that's partly why I'd like to uninstall it - I'll go back to 10g and not be so impatient :))
Regards,
Andrew

Jabber for Windows On-Premises Deployment.

I´m deploying a solution of CUCM BE 8.6 with CUC 8.6 and CUPS 8.6. At this momento all is working on the CUCM and CUC. But i´m not sure if all is fine on the CUPS.
I have integrated all application whit an LDAP (Microsoft AD). Now I´m configuring Jabber for Windows and the users have IM and status monitoring (presence) working fine. But They need to have voice functionalities to make and recive calls.
I try to make call with jabber and using the pc to make call, but just can make calls; when some one try to call me, they receive a fast busy tone.
Then i tried to use jabber with an IP Communicator associated to the same user; and just in this scenario other users can call me.
The question is. On-premises deployments, jabber for windows requiere to have associated a desk phone or softphone to make and receive calls?, or i need to do some thing to give to jabber in self the ability de make and receive calls with out any other device associated?
Thanks.

Hi Chris, do you mean that in sofphone mode Jabber do no need the ip communicator to make an receive calls?
Becouse right now i have jabber and a CSF configured and associated to the user. But they can not receive calls, just can make calls.
Only when associate the ip communicator the user can receive calls.
Any idea of what could be happenning?
Thanks
Hello again,
I did some tests and a review of the configuration, but i can´t solve the issue.
the Users with jabber for windows can receive calls but they can not make if they do.
Only if they use an IP communicator associated to jabber client, they can make and receive calls
Must be jabber working by in self to make and receive calls, no matter if have or not associated a desk phone or softphone?
What do you think i need to verified?
I´m sending a file with screen shots to explain the issue.
thanks in advance

Jabber for Windows client Voice Mail issue

hi, cisco guys
    i have a collaboration test for my customer in resent days.
    the follow picture is the topo of my test system
   1. cucm1 use ICT non-GK trunk to connected with cucm2 and the ip phones with dn 56xx registered on cm1
    the iphones and jabber clients with dn 54xx registered on cm2
   2. cm2 intergrated with Unity Connection server and Cups server
       the version of cm1 and cm2 and unity connection is 8.6.2-21900
      the version of cups is 8.6.4
3. the issue occurrenced when the ip phone user 5412 call to 5411 but no answered, user 5412 sent a
      voice mail to user 5411，only MVI of the ip phone 9951 with dn 5411 turned on but jabber client wihtout any prompt message
      but when the user 5665 which registered on cm1 called user 5411 and sent a voice mail , status in normal,
      mvi turned on , the jabber client also can recived the prompt message and the the vocie mail could be played on the jabber client
      what's the issue probably be caused by & how can i solve it
      need your help!!!!

I don't know if you have a specific subnets permitted in the CUPS ACL
This is dangerous and incorrect guidence. The Incoming ACL allows the addresses defined to bypass authentication. In other words, I could impersonate your CEO if I wanted to. There are only two common use cases where doing this is appropriate: 1) the CUxAC server IP; or 2) older versions of CCX where CAD didn't support DIGEST authentication.
As for the original question: your English is difficult to understand. Is the following problem statement accurate?
When 5412 on CM2 leaves a voicemail for 5411 on CM2, the MWI is lit for 5411 but Jabber does not reflect the waiting message?
If this is accurate, is the message also shown in the Web Inbox? https:///inbox
The serverIP should be the CUC server defined in the voicemail profile on CUPS for the user who owns 5411.
Please remember to rate helpful responses and identify helpful or correct answers.

Jabber for Windows and Unity Connection Voice mail out of sync

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