Jabber Options - Phone Accounts - Voicemail -- "Spinning Wheel"

Been trying to resolve a nagging issue.   We currently have CUCM 8.6.2-20000-2, CUPS 8.6.4-10000-28 and just put up Unity Conn 9.1. Jabber Win clients are 9.2(1).   Several people have not been able to integrate voicemail into the Jabber client.
We are totally MS AD integrated.   In CUPS, I had Applications -> Cisco Jabber -> Settiings Credentials Used For Voicemail service set to CUPS so the user would not need to supply credentials. To help me debug, I went and changed this setting to "Not Set" so that the Phone Accounts option appears in Jabber 4 Win client.
So far all the people who do not work access the Phone Accounts setting in the Jabber client see the "Spinning Wheel".   They can't see the fields to enter their AD creds and the voicemail server.   Reinstall of the client does not seem to help. There seemed to be a bug that described this but I think it was fixed in 9.1(2). You can't display the Bug description because it contains proprietary info.
I have attached a screen shot of my Jabber Client Phone Account -- when I enter the credentials, I log in fine.
Anyone seen this or know how to fix?
TIA --- Perry

Well, I had TAC look at this issue. Short story is that it was an issue with one of the *many* local cache files which hid the real source of the problem. I actually had the Mailstore misconfgured in CUPS. I used the Exchange server's CAS IP instead of Unity Connection. We created new Mailstore definition that used the Unity Conn IP's, created a new Voicemail Profile and associated the user to that profile. She worked....
I deleted my all my Jabber for Windows local cache files and I then received the "spining wheel" issue. I moved my ID to the new Voicemail Profile with correct Mailstore and I could connect fine. TAC spent an hour pouring through files on my PC and could not find the reason why my ID was working. TAC indicates that in 9.x, a lot of this configuration moves to CUCM and hopefully cuts down on these issues! PRT files from the Jabber client really did not assist them in locating the problem.
Hope this helps....

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Jabber Options - Phone Accounts - Voicemail -- "Spinning Wheel"

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